Enterprise Car Hire
New York

Hola Car Rentals is the only premium partner of the top car hire brands operating in New York, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in New York.

No. With Hola Car Rentals, all costs and charges for your booking in New York are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in New York charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At New York JFK International Airport, the Enterprise counter is located at Federal Circle (Station C), which is the consolidated hire car facility shared with National and Alamo.

After collecting your baggage, follow the signs inside your terminal to the AirTrain. Board the AirTrain and ride to Federal Circle (Station C). The on-airport AirTrain segment is free of charge and runs 24 hours a day, 7 days a week. The journey takes approximately 5 to 10 minutes, plus a few minutes of walking.

Once at Federal Circle, follow the Hire Car signs to the Enterprise counter. Counters at JFK operate 24 hours. Make sure to bring:

• Your booking confirmation
• A physical, major credit card in the main driver’s name (name printed on the card) for the excess
• Your valid driver’s licence and passport or government-issued photo ID
• An International Driving Permit if your licence uses a non-Latin alphabet

If you cannot locate the Enterprise counter at Federal Circle, ask at the information desk or look for Hire Car wayfinding signs throughout the station.

At New York LaGuardia Airport (LGA), Enterprise shares a hire car facility with National and Alamo at 9501 Ditmars Blvd, East Elmhurst, NY.

After arriving and collecting your baggage, follow the Hire Car Shuttles signs to the shared National, Alamo, and Enterprise shuttle bus. From Terminal C, head to the designated shuttle pickup area. The shuttle will take you to the off-terminal hire car facility at 9501 Ditmars Blvd.

Alternatively, from Terminal B, you can walk approximately 10 to 15 minutes to the facility, following the HOV zone between columns 5 and 7.

At the Enterprise counter, present:

• Your booking confirmation
• A physical, major credit card in the main driver’s name for the excess hold
• Your valid driver’s licence and passport or government-issued photo ID

If you are unsure which shuttle to board at LaGuardia, look for the National, Alamo, and Enterprise branded bus or ask airport staff at the shuttle stop.

Yes, toll roads in New York are almost entirely cashless, meaning cash payment is not accepted at most toll plazas. This applies to major crossings such as bridges and tunnels around New York City, as well as the NY State Thruway and other tolled motorways.

When you pick up your Enterprise hire car in New York, the vehicle already includes an electronic toll device. At the counter, you will typically have two options:

• Unlimited toll package: approximately US$11 to US$26 per hire day, covering all tolls during the hire period
• Pay per use: Enterprise charges the actual toll amount plus a daily administrative processing fee (Enterprise's TollPass Service fee is US$4.95 per day when tolls are triggered)

If you decline the toll package and drive through a cashless toll, the toll authority bills Enterprise via licence plate recognition, and Enterprise then passes the charge to you along with the processing fee. Many toll charges appear on your card days or even weeks after you return the vehicle.

You may also bring a personal E-ZPass transponder. If you plan to use your own device, inform the Enterprise counter representative at pickup so they can deactivate the vehicle's default toll device and help you avoid duplicate charges.

All bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid. See the dedicated FAQ below for details on how to claim.

Yes, New York City’s congestion pricing charge applies to Enterprise hire cars entering the Congestion Relief Zone in Manhattan.

The zone covers most of Manhattan south of and including 60th Street, down to the southern tip of the island. Cameras automatically detect vehicles entering the area, so there are no traditional toll booths to stop at.

Key details for Enterprise renters in New York:

• The fee is approximately US$8.99 plus taxes and fees per day for standard passenger cars
• The charge applies once per calendar day, even if you enter and exit the zone multiple times on the same day
• You can travel on the FDR Drive or the West Side Highway (Route 9A) without being charged, as long as you do not exit onto local streets within the zone
• This congestion fee is separate from bridge and tunnel tolls, which are charged per crossing
• The charge is not covered by insurance or hire protection packages

The congestion fee will be billed through Enterprise’s toll processing system and will appear on your card after the hire, sometimes days or weeks later. If you purchase the unlimited toll package from Enterprise at pickup in New York, confirm with the counter whether the congestion pricing fee is included or billed separately.

Bridge and tunnel crossings in the New York area are among the most expensive tolls in the United States, and they apply to Enterprise hire cars just as they do to any other vehicle.

Approximate toll costs per crossing in New York and the surrounding area:

• NYC bridges and tunnels (each crossing): approximately US$15 to US$25 or more
• Daily local driving with one major crossing: approximately US$20 to US$40 or more per day
• Multiple crossings in a single day: can exceed US$40 per day

These figures are estimates and vary by facility, time of day, and route. All major crossings in New York are cashless, so your Enterprise hire vehicle's toll device or your personal E-ZPass will be used automatically.

If you are hiring with Enterprise in New York and plan to cross bridges or tunnels frequently, the unlimited toll package (approximately US$11 to US$26 per day) may be more cost-effective than paying per use plus administrative fees. Compare your expected crossings against the package cost before deciding at the counter.

Remember that bridge and tunnel tolls are separate from the NYC congestion pricing fee, which applies when driving into Manhattan south of 60th Street on local streets.

Yes, all bookings include Tolls Cashback, which reimburses you for tolls paid during your Enterprise hire in New York, up to 5% of your total booking value.

Given that New York has some of the highest toll exposure in the United States, including bridge and tunnel crossings of US$15 to US$25 each and the NYC congestion pricing fee, this benefit can add up meaningfully.

How it works:

• You pay tolls normally during your Enterprise hire in New York, either through the hire company's toll programme or your own E-ZPass
• After returning the vehicle, email [email protected] within 30 days
• Include your booking confirmation, the signed hire agreement, and a toll receipt or statement showing the charges paid
• The refund is issued to your original payment method and typically processes within 7 to 10 working days after approval

Example: if your booking total is US$400, the 5% cap is US$20. If you paid US$18 in tolls, you receive US$18 back. If you paid US$50, you receive US$20 (the cap).

Claims submitted after 30 days of vehicle return are not accepted, so keep your toll receipts and submit promptly after your New York Enterprise hire ends.

To pick up your Enterprise hire car in New York, you must present the following physical documents at the counter:

• A valid, unexpired driver’s licence (original, not digital) in the main driver’s name
• A passport or valid government-issued photo ID
• A physical, major credit card in the main driver’s name, with the driver’s name printed on the card, for the excess hold
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is required alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not mandatory.

Note that New York state law requires Enterprise and other hire companies to rent to licensed drivers aged 18 and older, though a young-driver surcharge applies to drivers under 25. All documents must be physical originals. Digital versions shown on a phone or tablet are not accepted at the Enterprise counter in New York.

Yes, Enterprise in New York charges a young-driver surcharge for drivers under 25 years old. However, New York is one of only two states (along with Michigan) where hire companies are legally required to rent to licensed drivers aged 18 and older, so drivers as young as 18 can rent from Enterprise in New York, subject to the surcharge.

Key points for young drivers hiring with Enterprise in New York:

• Drivers aged 18 to 24 are eligible to hire but will pay a daily young-driver surcharge at the Enterprise counter
• The surcharge amount varies by location and is paid at pickup, not prepaid online
• Most vehicle classes are restricted to drivers aged 25 and older, including full-size, SUV, luxury, premium, minivan, and convertible categories
• Young drivers in New York are generally limited to economy, compact, and intermediate vehicle classes
• The surcharge disappears entirely once you turn 25

If you are hiring with Enterprise at a New York airport such as JFK or LaGuardia, confirm the exact surcharge amount with the counter agent at pickup, as airport and city location fees can differ. Budget for this daily fee when comparing total hire costs.

Yes, Enterprise in New York requires a physical, major credit card in the main driver’s name, with the driver’s name printed on the card, for the excess hold at pickup. Debit cards, prepaid cards, and virtual or digital-only cards are not accepted for the deposit.

How the excess hold works:

• At pickup, Enterprise places a temporary authorisation on your credit card, typically around US$300 to US$400 for standard vehicles in the United States
• This hold reduces your available credit but is not a charge; it is released after you return the vehicle
• Your bank controls when the hold disappears from your statement, which can take up to 15 working days after release

Important tips for your Enterprise hire in New York:

• Bring a backup credit card in your own name in case your primary card is declined
• Notify your bank before travelling to prevent fraud blocks on in-person authorisations in New York
• Even if you prepaid your booking online, you must still present a physical credit card at the Enterprise counter for the excess hold
• Premium or speciality vehicle classes may require a higher hold amount

Yes, you can add an additional driver to your Enterprise hire in New York, either as part of your rate or for a fee paid at the counter.

When an additional driver is not included in your rate, Enterprise charges US$15 per day plus applicable taxes for each extra driver in New York. This fee is paid directly at the Enterprise counter at pickup.

Requirements for adding an additional driver at Enterprise in New York:

• The additional driver must be present at the counter at the time of pickup
• They must present a valid driver’s licence and government-issued photo ID
• They must meet the minimum age requirements (18 and older in New York, subject to the young-driver surcharge if under 25)
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the Enterprise hire agreement in New York are covered by the vehicle’s protections, such as CDW and liability cover. If someone drives who is not named on the contract, cover may be void and additional charges could apply. Check your booking confirmation before pickup to see whether an additional driver is already included in your rate.

The insurance and protection options available with your Enterprise hire in New York depend on the rate plan you selected at booking. It is important to review your confirmation carefully before pickup.

Common cover types to understand:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Enterprise hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your plan states zero. This does not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Enterprise hire in New York. Some U.S. states require a minimum level of liability, but not all do. Adding supplementary liability cover up to US$300,000 is strongly recommended.
• CDW and LIS are separate protections and should be considered together for full cover.

New York state has specific liability requirements, so confirm at the Enterprise counter that your hire agreement reflects the cover shown on your booking confirmation. If you believe you were charged for cover not listed on your confirmation, keep all paperwork and contact support after the hire ends.

Enterprise hires in New York follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to avoid fuel charges on your New York Enterprise hire:

• At pickup, check the fuel gauge with the Enterprise agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge

If you return the Enterprise vehicle in New York without a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.

Ask the Enterprise counter agent at pickup for the nearest petrol station to the return location, or use a maps app to find one close to JFK, LaGuardia, or whichever New York location you are returning to.

Yes, most bookings include travel assistance coverage provided by Terrawind Global Protection, which can be useful during an Enterprise hire in New York, for example if you experience a medical emergency on the road or need legal assistance after an accident.

Core benefits typically included:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

Important limitation: this cover applies only to non-North American customers. Residents of the United States and Canada do not qualify for this benefit.

If you need assistance during your Enterprise hire in New York, contact Terrawind 24 hours a day, 7 days a week:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

When you call, have your full name, your booking confirmation number (for example, HOLA1000000), your current location in New York, and a brief description of the situation ready. This cover does not replace CDW or liability insurance for the Enterprise hire vehicle itself.