VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Dollar in Vermont include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Vermont, including Dollar, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Dollar rental experience and peace of mind throughout your trip in Vermont.
Will I face unexpected charges at the Dollar counter in Vermont when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Dollar booking in Vermont are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Dollar counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Dollar counter in Vermont charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Dollar to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Dollar counter at Burlington Airport in Vermont?
The Dollar counter in Vermont is located at Burlington International Airport (BTV), at 1200 Airport Drive, South Burlington, VT 05403. This is the only airport in Vermont served by Dollar.
At BTV, follow the car rental signs inside the terminal on the main floor near the baggage carousels. Dollar provides shuttle or airport pick-up services from the terminal to the rental lot, which is approximately 0.2 miles from the terminal building. Counter hours run from 08:00 to 23:59, seven days a week.
Dollar also operates one off-airport location at 1335 Shelburne Road, near South Burlington, open Monday through Friday from 07:30 to 17:00 and closed on weekends. If you are arriving by plane, the airport counter at BTV is the most convenient option for your Vermont rental.
Does Vermont have toll roads that affect my Dollar rental?
Vermont has no interstate toll roads or electronic toll systems, so your Dollar rental will not be subject to E-ZPass, PlatePass, or any similar transponder program during normal highway driving in Vermont.
The only toll facilities in Vermont are three seasonal mountain toll roads, all of which require manual payment at a gate:
- Mt. Equinox Skyline Drive (off VT Route 7A, Manchester): US$20 per car plus US$5 per extra passenger, paid in cash at the booth
- Burke Mountain toll road (off Mountain Road): US$5 per vehicle or US$15 for an all-day pass, paid in cash
- Mt. Mansfield toll road (off Highway 108, Stowe): US$26 per car plus US$9.50 per extra passenger, paid by credit card only
These are short scenic roads of roughly one to five miles each. Because payment is made directly at the gate with no cameras or plate-based billing, there are no post-rental toll invoices or surcharges from Dollar for using them. If you cannot pay at the gate, access is simply denied.
Vermont has no congestion charges or emissions zones.
What documents do I need to pick up my Dollar rental car in Vermont?
To collect your Dollar rental in Vermont, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name (no photocopies accepted)
- A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold (debit and prepaid cards are not accepted)
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, you must also carry an International Driving Permit (IDP) alongside your original license. The IDP is a translation only and is not valid without the original license. Licenses in English or other Latin-alphabet languages are generally accepted at the Dollar counter in Vermont without an IDP, though one is recommended if your license is not in English.
All documents must be physical originals. Digital versions displayed on a phone will not be accepted.
Can I get Tolls Cashback on my Dollar rental in Vermont?
Yes, Tolls Cashback is included with all Dollar bookings made through Hola Car Rentals, including rentals in Vermont.
Because Vermont itself has no electronic toll roads, this benefit is most useful if your Vermont itinerary takes you into neighboring states such as New York, Massachusetts, or New Hampshire, where cashless toll systems are common. You can claim back up to 5% of your total booking value for any tolls paid during the rental period.
To claim your cashback after returning your Dollar rental:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid
Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
Is there a young driver surcharge for under-25 renters at Dollar in Vermont?
Yes, a young driver surcharge applies to renters aged 20 to 24 picking up a Dollar rental in Vermont.
The fee is approximately US$13.50 per rental day, with a maximum cap of US$189 for the rental period. This charge is paid at the Dollar counter at Burlington Airport (BTV) and is not included in your prepaid rate.
In addition to the daily surcharge, drivers under 25 are restricted from renting certain vehicle classes. Categories such as full-size SUVs, premium, luxury, convertible, minivan, and van are typically reserved for renters aged 25 and older. Compact, economy, and intermediate vehicles are generally available to younger drivers.
Vermont follows standard U.S. rules: the minimum age to rent without a surcharge is 25. Drivers aged 18 to 20 are generally not eligible to rent from Dollar in Vermont, as Vermont is not New York or Michigan, the two states where law requires rentals to drivers aged 18 and older.
Make sure to Budget for this fee when planning your Vermont trip.
What is the fuel policy for Dollar rentals in Vermont?
Dollar rentals in Vermont follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
To protect yourself from fuel disputes:
- Check the fuel gauge with the agent at pick-up and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot at Burlington Airport (BTV)
- Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the Dollar vehicle in Vermont with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the retail pump price, plus a refueling service fee.
For after-hours returns at the BTV airport location, leave your fuel receipt in the return envelope and keep a photo of the full gauge on your phone as evidence.
How much is the security deposit for a Dollar rental in Vermont?
When picking up your Dollar rental in Vermont, the counter will place a temporary authorization hold on your credit card as a security deposit. For standard vehicle classes in the United States, this hold is typically in the range of US$300 to US$400, though the exact amount varies by vehicle class, season, and the specific Dollar location at Burlington Airport (BTV).
Important points to keep in mind:
- The hold is not a charge; it temporarily reduces your available credit until released after you return the vehicle
- You must present a physical major credit card with the driver's name printed on the card; debit cards and prepaid cards are not accepted for the deposit
- Premium or specialty vehicles may require a higher hold amount
- After returning your Dollar rental in Vermont, your bank controls when the hold is released, which can take up to 15 business days
Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel dates to prevent fraud blocks on the authorization.
Does my Dollar booking in Vermont include travel assistance if something goes wrong?
Yes, most bookings made through Hola Car Rentals, including Dollar rentals in Vermont, include travel assistance coverage provided by Terrawind Global Protection.
This benefit is particularly relevant in Vermont, where some driving routes lead to remote mountain areas with limited services. Core benefits typically include:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, 7 days a week, call the toll-free number listed on your Hola Car Rentals confirmation, or contact Terrawind via WhatsApp at +1 208 910 1001 or by email at [email protected]. Have your Hola Car Rentals confirmation number ready when you call.
Please note that this coverage applies only to non-North American customers. Residents of the United States and Canada do not qualify for this benefit. Check your booking confirmation for the exact terms and coverage limits that apply to your Vermont rental.
Do I need an International Driving Permit to rent from Dollar in Vermont?
It depends on the language and alphabet of your driver's license.
If your license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, you are required to carry an International Driving Permit (IDP) alongside your original license when picking up your Dollar rental in Vermont. The IDP serves as a translation and is not valid on its own.
If your license is written in English or another Latin-alphabet language, an IDP is generally not required at the Dollar counter in Vermont, though it is recommended as a precaution.
Key rules to remember:
- The IDP must be obtained in your home country before traveling; it cannot be issued in the United States
- Both your original license and the IDP must be physical documents; digital copies are not accepted
- The IDP does not replace your original license; both must be presented together
Vermont follows standard U.S. rental requirements, so the same rules apply whether you are picking up at Burlington Airport (BTV) or the off-airport Dollar location on Shelburne Road.
Can I add an extra driver to my Dollar rental in Vermont?
Yes, you can add an additional driver to your Dollar rental in Vermont, either as part of your rate or for a fee paid at the counter.
For Dollar rentals in Vermont, the additional driver fee is approximately US$13.50 per rental day, with a maximum cap of US$189 for the rental period, when not already included in your rate. Check your booking confirmation to see whether an additional driver is listed as included.
Requirements for adding a driver at the Dollar counter in Burlington:
- The additional driver must be present at pick-up with a valid original driver's license
- They must meet the same age and document requirements as the main driver
- If their license uses a non-Latin alphabet, they must also present an IDP
- Both the main driver and the additional driver must sign the rental agreement
Only drivers named on the rental agreement are covered by the vehicle's protections, including CDW and liability coverage. Anyone who drives your Vermont Dollar rental without being listed on the contract may void those protections.
What insurance is included with a Dollar rental in Vermont?
Dollar rentals in Vermont booked through Hola Car Rentals can include Collision Damage Waiver (CDW) and Third-Party Liability coverage, depending on the rate plan you select.
Here is what each coverage type means for your Vermont rental:
- CDW or LDW: Reduces your financial liability for damage to the Dollar vehicle caused by a collision, theft, or vandalism. Some plans show a zero deductible, meaning you pay nothing out of pocket for covered incidents.
- Third-Party Liability (LIS/SLI/ALI): Covers bodily injury and property damage you may cause to other people or vehicles while driving in Vermont. Some U.S. states require a minimum level of liability; Vermont follows standard U.S. rules.
CDW does not cover damage to other vehicles or injuries to third parties; that is what liability coverage addresses. Neither covers your personal belongings or your own medical costs.
Review your Hola Car Rentals booking confirmation carefully to confirm which coverages are included in your Dollar Vermont rate and whether any deductible applies. If you are unsure, contact support before picking up the vehicle at Burlington Airport (BTV).
What are the Dollar counter hours at Burlington Airport in Vermont?
The Dollar counter at Burlington International Airport (BTV) in Vermont is open from 08:00 to 23:59, seven days a week, including Sundays and holidays (though hours may vary on certain holidays, so confirm in advance).
If you are arriving on a late flight, the counter remains open until midnight, and Dollar provides shuttle or pick-up services to the rental lot at 1200 Airport Drive, South Burlington.
Dollar also operates an off-airport location in Vermont at 1335 Shelburne Road, near South Burlington, with more limited hours:
- Monday through Friday: 07:30 to 17:00
- Saturday and Sunday: closed
If your flight arrives after the counter closes, or if you are returning the vehicle after hours, contact the Dollar Vermont location in advance to confirm after-hours key drop procedures. Rental companies generally hold your booking for up to 24 hours from the original pick-up time if you are delayed, provided you arrive during service hours.
Can I pick up my Dollar rental in Vermont and return it in another state?
Yes, one-way rentals are possible with Dollar in Vermont, but a drop-off fee may apply depending on your return destination.
Common patterns for one-way Dollar rentals originating in Vermont:
- Returning to a different city or state, such as New York or Massachusetts, typically incurs a drop-off fee that varies by distance, vehicle class, and season
- Cross-country or remote drop-off locations may carry higher fees or may not be permitted at all
- Same-city returns between the Burlington Airport (BTV) location and the Shelburne Road off-airport location may have no drop-off fee, but confirm during booking
The drop-off fee for your Vermont Dollar rental will be shown during the booking process under the section labeled as payable at destination. It is not included in your prepaid rate and cannot be prepaid.
If you need to change your return location after booking, be aware that this may reprice your rental and recalculate the drop-off fee. Always review your booking confirmation to confirm the exact fee before picking up the vehicle at Burlington Airport.
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