VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Dollar in Denver include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Denver, including Dollar, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Dollar rental experience and peace of mind throughout your trip in Denver.
Will I face unexpected charges at the Dollar counter in Denver when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Dollar booking in Denver are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Dollar counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Dollar counter in Denver charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Dollar to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my Dollar rental car at Denver International Airport?
When you arrive at Denver International Airport (DEN), your Dollar rental car pickup begins at the Jeppesen Terminal, Level 5, Island 4. Take the Dollar shuttle from outside Doors 505 to 513 on the east side, or Doors 504 to 512 on the west side. The shuttle will take you to the Dollar facility located at 23520 E 78th Ave, Denver, CO 80249.
The Dollar counter at Denver International Airport operates 24 hours a day (00:00 to 23:59), so it accommodates all flight arrival times, including late-night and early-morning arrivals.
At the counter, have the following ready:
- Your booking confirmation or printed voucher
- A valid driver's license (physical, original)
- A major credit card in the main driver's name with the name printed on the card
- Your passport or government-issued photo ID
If your license uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), bring an International Driving Permit as well. Allow extra time for the shuttle ride when planning your schedule after landing in Denver.
What are the operating hours for Dollar downtown Denver locations?
Dollar operates several locations in Denver beyond the airport. The downtown Denver location at 2001 Welton St and the East Colfax location at 5890 E Colfax Ave both have significantly more limited hours compared to the airport facility.
- Welton St location: 08:00 to 16:00
- E Colfax Ave location: 08:00 to 16:00 Monday through Friday, and 09:00 to 12:00 on Saturday
- Denver International Airport Dollar location: open 24 hours (00:00 to 23:59)
If your flight arrives outside business hours or you need flexibility for early-morning or late-night pickups, the Dollar counter at Denver International Airport is the most practical option. If you plan to use a downtown Denver Dollar location, confirm your pickup and return times fit within the listed hours to avoid arriving at a closed counter.
What documents do I need to pick up a Dollar rental car in Denver?
To pick up your Dollar rental car in Denver, you must present all documents in physical form. Digital copies are not accepted at the counter.
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or travel tickets (required for visitors from outside the United States)
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory at the Dollar counter in Denver. The IDP is a translation only and must be carried alongside your original license. Debit and prepaid cards are not accepted for the security deposit hold. Bring a backup credit card in case your primary card is declined.
How do toll roads work for a Dollar rental car in Denver?
Denver and the surrounding Colorado area use a fully cashless toll system. There are no cash booths on any toll road. Your Dollar rental vehicle will have an electronic toll device installed, and overhead cameras photograph license plates for billing.
The main toll roads you may encounter near Denver include:
- E-470: a 47-mile loop around the Denver metro area, including the route to Denver International Airport
- I-25 Express Lanes: approximately 7 miles between US-36 and downtown Denver, with tolls ranging from roughly US$0.50 to US$5.00 per trip depending on time of day
- US-36 Express Lanes and Northwest Parkway
At the Dollar counter in Denver, you can choose an unlimited toll package (typically US$11 to US$25 per day depending on the program) or pay per use. If you decline the toll program, Dollar will bill you the undiscounted License Plate Toll rate plus administrative fees for each toll event. These charges can appear on your card days or even weeks after your rental ends.
All Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Denver rental. Submit your claim within 30 days of returning the vehicle.
How much is the security deposit for a Dollar rental car in Denver?
When you pick up your Dollar rental car in Denver, the counter will place a temporary authorization hold on your credit card. This is not a charge but it reduces your available credit until your bank releases it after the rental ends.
For Dollar rentals in Denver and across the United States, typical security deposit holds range from approximately US$300 to US$400 for standard vehicle classes. Premium or specialty vehicles may carry higher holds. The exact amount is set by the Dollar counter and local policy, so confirm the figure with the agent before they process your card.
- Only a major credit card in the main driver's name with the name printed on the card is accepted for the deposit
- Debit cards and prepaid cards are not accepted
- Digital wallets and virtual card numbers are not accepted at the counter
After you return the vehicle in Denver, the hold is released. Your bank controls how quickly it reappears as available credit, which can take up to 15 business days. Bring a backup credit card in case your primary card is declined or does not have sufficient available credit.
Can I add an additional driver to my Dollar rental in Denver?
Yes, you can add an additional driver to your Dollar rental in Denver, either as part of your rate or by paying a fee at the counter.
For Dollar rentals in Denver, the additional driver fee is US$13.50 per rental day plus taxes, with a maximum charge of US$189 plus taxes. Check your booking confirmation first, as some Hola Car Rentals rates include one additional driver at no extra cost.
Requirements for adding a driver at the Dollar counter in Denver:
- The additional driver must be present at pickup and show a valid driver's license
- They must meet the minimum age requirements for Denver (generally 25, or 21 with a young-driver surcharge)
- If their license uses a non-Latin alphabet, they must also present an International Driving Permit
- Both the main driver and the additional driver must sign the rental agreement
Only drivers listed on the Dollar rental agreement in Denver are covered by the vehicle's protections. Anyone who drives without being named on the contract may void coverage and result in additional charges.
Is there a young driver surcharge for Dollar rentals in Denver?
Yes, drivers under 25 years old are subject to a young-driver surcharge when renting from Dollar in Denver. Colorado does not have a state law requiring rentals to drivers under 25, so Dollar applies its standard policy.
- Drivers aged 21 to 24 may rent but will pay a daily young-driver surcharge at the Denver counter
- Drivers under 21 are generally not eligible to rent from Dollar in Denver
- Certain vehicle classes are restricted to renters aged 25 and older, including full-size, SUV, premium, luxury, minivan, and convertible categories
If you are between 21 and 24, plan to rent a smaller class such as economy, compact, or intermediate to avoid class restrictions at the Dollar counter in Denver. Budget for the daily surcharge on top of your prepaid rate.
Note that the Avis and Budget underage fee exception for Latin American and Caribbean travelers does not apply to Dollar rentals in Denver. Standard young-driver fees will apply regardless of nationality.
What insurance coverage is included with a Dollar rental in Denver?
When you book a Dollar rental car in Denver through Hola Car Rentals, the coverage included depends on the rate plan you selected. Review your booking confirmation carefully to see what is listed.
The two main protections to look for are:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Dollar vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Dollar rental in Denver. Some U.S. states require a minimum level of liability, but not all do. Adding supplemental liability coverage up to US$300,000 is strongly recommended.
CDW and LDW do not cover tires, undercarriage, roof damage, or personal belongings. Only drivers named on the Dollar rental agreement in Denver are covered. Always report any incident immediately using the contact number on your rental agreement.
What is the fuel policy for Dollar rentals in Denver?
Dollar rentals in Denver follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
To avoid extra fees on your Dollar rental in Denver:
- Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the Dollar vehicle in Denver with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee. For after-hours returns at the Denver location, leave your fuel receipt in the return envelope and keep a photo of the full gauge on your phone.
What driving rules in Denver should I know before picking up my Dollar rental?
Denver has several local driving characteristics that can catch first-time visitors off guard when driving a Dollar rental car.
- One-way to two-way street conversions: Denver has been actively converting long-standing one-way streets to two-way traffic, particularly along 13th and 14th Avenues and parts of East Colfax. These changes can happen with minimal signage, so navigation apps may not reflect the current traffic flow immediately.
- Shared Streets zones: certain commercial and residential areas in Denver feature curbless or low-curb street designs that prioritize pedestrians. Lanes can be as narrow as 10 feet, with speed calming measures and frequent passing spaces. These zones require slower, more attentive driving.
- Speed limits: Denver enforces Vision Zero target speeds, often 20 to 25 mph on calmed streets, which is lower than what drivers may expect in other U.S. cities.
- East Colfax corridor: this high-volume road has recently shifted to two-way traffic in sections, with four-way stops added at certain intersections. Allow extra time and follow posted signs carefully.
Colorado has no congestion charges or emissions zones, so there are no city-center fees beyond standard highway tolls when driving your Dollar rental in Denver.
Can I return my Dollar rental car to a different city from Denver?
Yes, one-way rentals are possible with Dollar, allowing you to pick up in Denver and return the vehicle to a different location, but a drop-off fee may apply depending on the route.
Here is what to expect:
- The drop-off fee is route-specific and varies by destination, vehicle class, and season
- Same-city returns between Denver International Airport and a downtown Denver Dollar location often carry no drop-off fee
- Returns to a different city or state from Denver typically incur a one-way fee
- Cross-border one-ways (for example, Denver to Canada) may be restricted or carry high fees
During the booking process, any applicable drop-off fee will appear under the "To pay at destination" section on the details page. Review your confirmation to verify the fee before pickup. If the Dollar counter in Denver charges a different amount than shown on your confirmation, keep all paperwork and contact support. The drop-off fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed during booking.
How does Tolls Cashback work for Dollar rentals in Denver?
All Hola Car Rentals bookings, including Dollar rentals in Denver, include Tolls Cashback. This benefit reimburses up to 5% of your total booking value for tolls you pay during your rental period.
Denver's toll network includes E-470, the I-25 Express Lanes, US-36 Express Lanes, and the Northwest Parkway, all of which are fully cashless. Toll charges can add up, especially if you use E-470 to travel to or from Denver International Airport.
To claim your Tolls Cashback after your Dollar rental in Denver:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - followed by your reservation confirmation number
- Attach your Hola Car Rentals booking confirmation, the Dollar rental agreement signed at pickup, and a toll receipt or statement showing charges paid during the rental
- Include your full name, travel dates, and the last 4 digits of the card used for your booking
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
Does travel assistance cover a breakdown in my Dollar rental car in Denver?
Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can help in situations such as a breakdown or accident while driving your Dollar rental car in or around Denver.
The travel assistance benefit typically covers:
- Medical coverage for up to 5 passengers in the event of an accident or non-pre-existing illness
- Legal assistance in case of an accident involving your Dollar rental in Denver
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This benefit does not cover damage to the Dollar rental vehicle itself (that is handled by CDW or LDW) or third-party liability to others (covered by LIS or SLI). Pre-existing medical conditions are also excluded.
Important: this coverage applies only to travelers who are not residents of the United States or Canada. If you are a U.S. or Canadian resident renting a Dollar car in Denver, you do not qualify for this benefit.
To get help 24 hours a day, call +1 888 980 9992 (toll-free) or contact Terrawind via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
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