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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3366
3369 reviews
4.9 stars, 3369 reviews
4.9
user review 1 user review 2 user review 3 +3366
3369 reviews
4.9 stars, 3369 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 3 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 5 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 2 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 6 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 4 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 1 month ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 1 month ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 1 month ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 1 month ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 1 month ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 1 month ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 1 month ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 1 month ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 1 month ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 1 month ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 1 month ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 4 weeks ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 4 weeks ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 4 weeks ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 4 weeks ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 4 weeks ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 4 weeks ago
"So far so good"
Judy Winkin
Judy Winkin
5 4 weeks ago
"Easy and good deal"
Samantha de León
Samantha de León
5 4 weeks ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 3 weeks ago
"Very easy to book and competitive prices."
ju
ju
5 3 weeks ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 3 weeks ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 3 weeks ago
"Very good. Easy."
David Garciarena
David Garciarena
5 3 weeks ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 3 weeks ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 3 weeks ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 3 weeks ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 3 weeks ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 4 weeks ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 3 weeks ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 3 weeks ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 3 weeks ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 2 weeks ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 2 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 2 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 2 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 2 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 1 week ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 2 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 2 weeks ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 2 weeks ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 1 week ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 1 week ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 1 week ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 1 week ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 1 week ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 1 week ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 1 week ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 5 days ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 3 days ago
"It was an excellent experience to rent a car via HOLA the service was super."

Frequently Asked Questions

What does my Hola Car Rentals booking with Dollar in Denver include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating in Denver, including Dollar, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Dollar rental experience and peace of mind throughout your trip in Denver.

Will I face unexpected charges at the Dollar counter in Denver when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your Dollar booking in Denver are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Dollar counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Dollar counter in Denver charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Dollar to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my Dollar rental car at Denver International Airport?

When you arrive at Denver International Airport (DEN), your Dollar rental car pickup begins at the Jeppesen Terminal, Level 5, Island 4. Take the Dollar shuttle from outside Doors 505 to 513 on the east side, or Doors 504 to 512 on the west side. The shuttle will take you to the Dollar facility located at 23520 E 78th Ave, Denver, CO 80249.

The Dollar counter at Denver International Airport operates 24 hours a day (00:00 to 23:59), so it accommodates all flight arrival times, including late-night and early-morning arrivals.

At the counter, have the following ready:

  • Your booking confirmation or printed voucher
  • A valid driver's license (physical, original)
  • A major credit card in the main driver's name with the name printed on the card
  • Your passport or government-issued photo ID

If your license uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), bring an International Driving Permit as well. Allow extra time for the shuttle ride when planning your schedule after landing in Denver.

What are the operating hours for Dollar downtown Denver locations?

Dollar operates several locations in Denver beyond the airport. The downtown Denver location at 2001 Welton St and the East Colfax location at 5890 E Colfax Ave both have significantly more limited hours compared to the airport facility.

  • Welton St location: 08:00 to 16:00
  • E Colfax Ave location: 08:00 to 16:00 Monday through Friday, and 09:00 to 12:00 on Saturday
  • Denver International Airport Dollar location: open 24 hours (00:00 to 23:59)

If your flight arrives outside business hours or you need flexibility for early-morning or late-night pickups, the Dollar counter at Denver International Airport is the most practical option. If you plan to use a downtown Denver Dollar location, confirm your pickup and return times fit within the listed hours to avoid arriving at a closed counter.

What documents do I need to pick up a Dollar rental car in Denver?

To pick up your Dollar rental car in Denver, you must present all documents in physical form. Digital copies are not accepted at the counter.

  • A valid, original driver's license in the main driver's name
  • A major credit card with the driver's name printed on the card, for the security deposit hold
  • A passport or valid government-issued photo ID
  • Your booking confirmation or printed voucher
  • Round-trip flight or travel tickets (required for visitors from outside the United States)

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory at the Dollar counter in Denver. The IDP is a translation only and must be carried alongside your original license. Debit and prepaid cards are not accepted for the security deposit hold. Bring a backup credit card in case your primary card is declined.

How do toll roads work for a Dollar rental car in Denver?

Denver and the surrounding Colorado area use a fully cashless toll system. There are no cash booths on any toll road. Your Dollar rental vehicle will have an electronic toll device installed, and overhead cameras photograph license plates for billing.

The main toll roads you may encounter near Denver include:

  • E-470: a 47-mile loop around the Denver metro area, including the route to Denver International Airport
  • I-25 Express Lanes: approximately 7 miles between US-36 and downtown Denver, with tolls ranging from roughly US$0.50 to US$5.00 per trip depending on time of day
  • US-36 Express Lanes and Northwest Parkway

At the Dollar counter in Denver, you can choose an unlimited toll package (typically US$11 to US$25 per day depending on the program) or pay per use. If you decline the toll program, Dollar will bill you the undiscounted License Plate Toll rate plus administrative fees for each toll event. These charges can appear on your card days or even weeks after your rental ends.

All Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Denver rental. Submit your claim within 30 days of returning the vehicle.

How much is the security deposit for a Dollar rental car in Denver?

When you pick up your Dollar rental car in Denver, the counter will place a temporary authorization hold on your credit card. This is not a charge but it reduces your available credit until your bank releases it after the rental ends.

For Dollar rentals in Denver and across the United States, typical security deposit holds range from approximately US$300 to US$400 for standard vehicle classes. Premium or specialty vehicles may carry higher holds. The exact amount is set by the Dollar counter and local policy, so confirm the figure with the agent before they process your card.

  • Only a major credit card in the main driver's name with the name printed on the card is accepted for the deposit
  • Debit cards and prepaid cards are not accepted
  • Digital wallets and virtual card numbers are not accepted at the counter

After you return the vehicle in Denver, the hold is released. Your bank controls how quickly it reappears as available credit, which can take up to 15 business days. Bring a backup credit card in case your primary card is declined or does not have sufficient available credit.

Can I add an additional driver to my Dollar rental in Denver?

Yes, you can add an additional driver to your Dollar rental in Denver, either as part of your rate or by paying a fee at the counter.

For Dollar rentals in Denver, the additional driver fee is US$13.50 per rental day plus taxes, with a maximum charge of US$189 plus taxes. Check your booking confirmation first, as some Hola Car Rentals rates include one additional driver at no extra cost.

Requirements for adding a driver at the Dollar counter in Denver:

  • The additional driver must be present at pickup and show a valid driver's license
  • They must meet the minimum age requirements for Denver (generally 25, or 21 with a young-driver surcharge)
  • If their license uses a non-Latin alphabet, they must also present an International Driving Permit
  • Both the main driver and the additional driver must sign the rental agreement

Only drivers listed on the Dollar rental agreement in Denver are covered by the vehicle's protections. Anyone who drives without being named on the contract may void coverage and result in additional charges.

Is there a young driver surcharge for Dollar rentals in Denver?

Yes, drivers under 25 years old are subject to a young-driver surcharge when renting from Dollar in Denver. Colorado does not have a state law requiring rentals to drivers under 25, so Dollar applies its standard policy.

  • Drivers aged 21 to 24 may rent but will pay a daily young-driver surcharge at the Denver counter
  • Drivers under 21 are generally not eligible to rent from Dollar in Denver
  • Certain vehicle classes are restricted to renters aged 25 and older, including full-size, SUV, premium, luxury, minivan, and convertible categories

If you are between 21 and 24, plan to rent a smaller class such as economy, compact, or intermediate to avoid class restrictions at the Dollar counter in Denver. Budget for the daily surcharge on top of your prepaid rate.

Note that the Avis and Budget underage fee exception for Latin American and Caribbean travelers does not apply to Dollar rentals in Denver. Standard young-driver fees will apply regardless of nationality.

What insurance coverage is included with a Dollar rental in Denver?

When you book a Dollar rental car in Denver through Hola Car Rentals, the coverage included depends on the rate plan you selected. Review your booking confirmation carefully to see what is listed.

The two main protections to look for are:

  • Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Dollar vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.
  • Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Dollar rental in Denver. Some U.S. states require a minimum level of liability, but not all do. Adding supplemental liability coverage up to US$300,000 is strongly recommended.

CDW and LDW do not cover tires, undercarriage, roof damage, or personal belongings. Only drivers named on the Dollar rental agreement in Denver are covered. Always report any incident immediately using the contact number on your rental agreement.

What is the fuel policy for Dollar rentals in Denver?

Dollar rentals in Denver follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

To avoid extra fees on your Dollar rental in Denver:

  • Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the rental agreement
  • Take a photo of the dashboard showing the odometer and fuel gauge
  • Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
  • Keep your final fuel receipt showing the date, time, and station address

If you return the Dollar vehicle in Denver with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee. For after-hours returns at the Denver location, leave your fuel receipt in the return envelope and keep a photo of the full gauge on your phone.

What driving rules in Denver should I know before picking up my Dollar rental?

Denver has several local driving characteristics that can catch first-time visitors off guard when driving a Dollar rental car.

  • One-way to two-way street conversions: Denver has been actively converting long-standing one-way streets to two-way traffic, particularly along 13th and 14th Avenues and parts of East Colfax. These changes can happen with minimal signage, so navigation apps may not reflect the current traffic flow immediately.
  • Shared Streets zones: certain commercial and residential areas in Denver feature curbless or low-curb street designs that prioritize pedestrians. Lanes can be as narrow as 10 feet, with speed calming measures and frequent passing spaces. These zones require slower, more attentive driving.
  • Speed limits: Denver enforces Vision Zero target speeds, often 20 to 25 mph on calmed streets, which is lower than what drivers may expect in other U.S. cities.
  • East Colfax corridor: this high-volume road has recently shifted to two-way traffic in sections, with four-way stops added at certain intersections. Allow extra time and follow posted signs carefully.

Colorado has no congestion charges or emissions zones, so there are no city-center fees beyond standard highway tolls when driving your Dollar rental in Denver.

Can I return my Dollar rental car to a different city from Denver?

Yes, one-way rentals are possible with Dollar, allowing you to pick up in Denver and return the vehicle to a different location, but a drop-off fee may apply depending on the route.

Here is what to expect:

  • The drop-off fee is route-specific and varies by destination, vehicle class, and season
  • Same-city returns between Denver International Airport and a downtown Denver Dollar location often carry no drop-off fee
  • Returns to a different city or state from Denver typically incur a one-way fee
  • Cross-border one-ways (for example, Denver to Canada) may be restricted or carry high fees

During the booking process, any applicable drop-off fee will appear under the "To pay at destination" section on the details page. Review your confirmation to verify the fee before pickup. If the Dollar counter in Denver charges a different amount than shown on your confirmation, keep all paperwork and contact support. The drop-off fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed during booking.

How does Tolls Cashback work for Dollar rentals in Denver?

All Hola Car Rentals bookings, including Dollar rentals in Denver, include Tolls Cashback. This benefit reimburses up to 5% of your total booking value for tolls you pay during your rental period.

Denver's toll network includes E-470, the I-25 Express Lanes, US-36 Express Lanes, and the Northwest Parkway, all of which are fully cashless. Toll charges can add up, especially if you use E-470 to travel to or from Denver International Airport.

To claim your Tolls Cashback after your Dollar rental in Denver:

  • Email [email protected] within 30 days of returning the vehicle
  • Use the subject line: Tolls Cashback - followed by your reservation confirmation number
  • Attach your Hola Car Rentals booking confirmation, the Dollar rental agreement signed at pickup, and a toll receipt or statement showing charges paid during the rental
  • Include your full name, travel dates, and the last 4 digits of the card used for your booking

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

Does travel assistance cover a breakdown in my Dollar rental car in Denver?

Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can help in situations such as a breakdown or accident while driving your Dollar rental car in or around Denver.

The travel assistance benefit typically covers:

  • Medical coverage for up to 5 passengers in the event of an accident or non-pre-existing illness
  • Legal assistance in case of an accident involving your Dollar rental in Denver
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

This benefit does not cover damage to the Dollar rental vehicle itself (that is handled by CDW or LDW) or third-party liability to others (covered by LIS or SLI). Pre-existing medical conditions are also excluded.

Important: this coverage applies only to travelers who are not residents of the United States or Canada. If you are a U.S. or Canadian resident renting a Dollar car in Denver, you do not qualify for this benefit.

To get help 24 hours a day, call +1 888 980 9992 (toll-free) or contact Terrawind via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

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