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Frequently Asked Questions
What does my Hola Car Rentals booking in Harrisburg include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Harrisburg, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip in Harrisburg.
Will I face unexpected charges at the counter when I rent a car in Harrisburg through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Harrisburg are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Harrisburg charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my rental car at Harrisburg International Airport (MDT)?
At Harrisburg International Airport (MDT), the pickup process is straightforward. After collecting your luggage at baggage claim, cross the sky bridge to the first level of the terminal, then proceed across the street to the Rental Car Facility where the counters are located.
Brands available at the Harrisburg airport facility include National and Alamo, located at 2 Terminal Dr, Ste 102, Middletown, PA 17057. At the counter you can choose from three check-in options:
- Accelerated Check-in (pre-registered online for faster service)
- Touch-screen kiosk for direct lot access
- Standard counter service with an agent
If you booked a brand with a city-center location only, such as Enterprise (2222 Paxton St) or Hertz (Paxton St area), you will need separate transport from the Harrisburg airport to reach those off-airport counters. Always confirm your operating brand on your booking confirmation before arriving.
What documents do I need to pick up a rental car in Harrisburg?
To pick up a rental car in Harrisburg, you must present the following physical documents at the counter:
- A valid, original driver's license (not a digital copy)
- A major credit card with the main driver's name printed on the card, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for international visitors)
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licenses in English or Latin script, an IDP is recommended but not strictly required at most Harrisburg counters.
All documents must be physical originals. Digital versions shown on a phone or tablet are not accepted. Bring a backup credit card in your name in case your primary card is declined at the Harrisburg counter.
What are the counter hours for rental car locations in Harrisburg?
Counter hours in Harrisburg vary by brand and location, so it is important to confirm before your arrival.
- Budget (4612 Jonestown Rd, Harrisburg): Monday to Friday 8AM to 6PM, Saturday 8AM to 12PM. Closed on major holidays including Thanksgiving and Christmas.
- Enterprise (2222 Paxton St, Harrisburg): Sunday 10AM to 2PM, Monday to Friday 8AM to 6PM, Saturday 9AM to 4PM.
- Alamo and National at Harrisburg International Airport (MDT): After-hours returns are available via key drop box at the rental counter inside the terminal. After-hours is generally defined as Monday to Friday 11PM to 8AM and Saturday to Sunday 11PM to 9AM for returns.
If you are arriving on a holiday or outside standard hours at a Harrisburg city-center location, plan to return the vehicle during open hours or use the after-hours key drop box. For after-hours returns, lock the car, place the keys and rental jacket in the designated drop box, and note that you remain responsible for the vehicle until the location opens and processes the return.
How do tolls work on the Pennsylvania Turnpike when renting a car in Harrisburg?
When renting a car in Harrisburg and driving on the Pennsylvania Turnpike, you will encounter a predominantly cashless toll system. There are no cash booths on most sections. Tolls are recorded by overhead gantries using either an E-ZPass transponder or a Toll By Plate camera that reads the vehicle's license plate.
Typical 2026 toll rates for a standard passenger vehicle (Class 1) on the Pennsylvania Turnpike include:
- Approximately US$1.94 per common short segment with E-ZPass
- Approximately US$3.88 per segment with Toll By Plate (roughly double the E-ZPass rate)
- A longer trip such as Harrisburg to Philadelphia (around 100 miles) may total US$8 to US$12 with E-ZPass, and more without it
Your rental vehicle at a Harrisburg location will include an electronic toll device. At the counter you can choose an unlimited toll package (typically US$11 to US$25 per day) or pay per use. If you opt out, tolls are billed via Toll By Plate to the rental company, which then charges your card after the rental ends, plus administrative fees. Pennsylvania has no congestion charges or urban emissions zones, so tolls apply only to specific roads and bridges.
Is a credit card required to rent a car in Harrisburg?
Yes, a major credit card in the main driver's name is required to rent a car in Harrisburg. The rental counter will place a temporary security hold on the card at pickup, typically around US$300 to US$400 for a standard vehicle, though the exact amount depends on the partner brand, vehicle class, and location.
Important points to keep in mind for your Harrisburg rental:
- The card must be a major credit card (Visa, Mastercard, Amex, etc.) with the driver's name printed on the physical card
- Debit cards, prepaid cards, and virtual card numbers are not accepted for the security deposit
- Digital wallets such as Apple Pay or Google Pay are not accepted at the counter for the hold
- Even if you prepaid your booking online, you must still present a physical credit card at the Harrisburg counter
The hold is not a charge. It reduces your available credit temporarily and is released after you return the vehicle, though your bank may take up to 15 business days to reflect the release. Bring a backup credit card in your name in case your primary card is declined.
Can I get a Tolls Cashback refund for Pennsylvania Turnpike tolls paid during my Harrisburg rental?
Yes, all bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Harrisburg rental, including Pennsylvania Turnpike charges.
To claim your cashback after returning the vehicle in Harrisburg:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback, followed by your reservation number
- Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid during the rental period
The refund is calculated as the lesser of the actual tolls paid or 5% of your booking total. For example, if your booking total was US$600, the maximum cashback is US$30. If you paid US$18 in Pennsylvania Turnpike tolls, you receive US$18 back. If you paid US$50, you receive US$30 (the cap). Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What is the minimum age to rent a car in Harrisburg, Pennsylvania?
In Harrisburg, the standard minimum age to rent a car without additional surcharges is 25. Drivers aged 21 to 24 can rent but will be subject to a daily young-renter surcharge, and most vehicle classes are restricted to drivers 25 and older.
Typical young-renter surcharge amounts at Harrisburg partner counters include:
- Avis, Budget, and Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
Drivers under 25 in Harrisburg are generally limited to economy, compact, and intermediate vehicle categories. Premium, luxury, full-size SUV, minivan, and convertible classes are typically restricted to renters aged 25 and older. Pennsylvania is not one of the states (like New York or Michigan) that requires rental companies to serve drivers under 21, so the effective minimum age at most Harrisburg locations is 21. Always confirm the surcharge amount on your booking confirmation before arriving at the counter.
How do I add an additional driver to my rental car in Harrisburg?
Yes, you can add an additional driver to your rental car in Harrisburg, but the additional driver must be physically present at the counter at the time of pickup.
Key requirements for adding a driver at a Harrisburg rental counter:
- The additional driver must present a valid driver's license and any required ID
- If the additional driver's license uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an International Driving Permit is also required
- Both the main driver and the additional driver must sign the rental agreement
- For Avis, Budget, and Payless in Harrisburg, additional drivers must generally be at least 25 years old
If your booking confirmation states that an additional driver is included at no charge, confirm this with the agent before signing. If it is not included, daily fees apply: Alamo, National, and Enterprise charge US$15 per day; Avis, Budget, and Payless charge US$13 per day (capped at US$65); Hertz, Thrifty, and Dollar charge US$13.50 per day (capped at US$189). Only drivers listed on the Harrisburg rental agreement are covered by the vehicle's protections.
Are there any unusual road layouts or driving changes in Harrisburg I should know about?
Yes, Harrisburg has a notable road change that can catch drivers off guard. North Second Street, a major north-south corridor through Midtown Harrisburg, was converted from a one-way northbound road to two-way traffic in Fall 2022. Before this change, the street had three northbound lanes and was informally known as the Second Street Speedway, where over 90% of drivers exceeded the 25 mph speed limit.
What to expect on North Second Street and surrounding Harrisburg roads today:
- A mix of three-lane sections with two-way left-turn lanes and two-lane sections with parking-separated bike lanes
- Mini roundabouts and raised crosswalks as part of Vision Zero pedestrian safety improvements
- Narrower cartways (22 feet) on collector and minor streets, with 11-foot travel lanes per direction and tight intersection curb radii
Harrisburg also maintains other one-way streets throughout the city, so drivers unfamiliar with the area should pay close attention to signage. The posted speed limit on most residential and collector streets in Harrisburg is 25 mph. Speeding habits from the pre-2022 era may persist among some local drivers, but enforcement and street design now actively discourage it.
What fuel policy applies to rental cars in Harrisburg?
The standard fuel policy for rental cars in Harrisburg is Full to Full. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow for a smooth fuel return in Harrisburg:
- At pickup, verify the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of your Harrisburg return location so the gauge does not drop before you arrive
- Keep the fuel receipt showing the date, time, and station address
- For after-hours returns at Harrisburg locations, leave the receipt in the key envelope and keep a photo of the full gauge
If you return the vehicle below the recorded starting level, the Harrisburg rental partner may charge you for the fuel shortfall at their own refueling rate, which is typically higher than pump prices, plus a refueling service fee. If the vehicle was not full at pickup, ask the agent to record the exact level on the agreement and return it at that same level to avoid charges.
Can I return my rental car after hours in Harrisburg?
Yes, after-hours returns are available at several Harrisburg rental locations, though the process varies by brand.
- Harrisburg International Airport (MDT) via Alamo and National: Park the vehicle as instructed, then place the keys and rental jacket in the drop box at the rental counter inside the terminal
- Enterprise (2222 Paxton St, Harrisburg): Park the vehicle on-site, lock the doors, and place the keys in the designated drop box. You remain responsible for the vehicle until the location opens and processes the return
- Avis and Budget (4612 Jonestown Rd, Harrisburg): Park and lock the vehicle, then place the contract and keys in the drop box located by the office door
For any after-hours return in Harrisburg, take photos of the vehicle's condition and fuel gauge before leaving. Keep a copy of your rental agreement and any fuel receipts. Note that the grace period for returns is typically 30 minutes beyond your scheduled return time. Returning significantly late may result in additional hourly or daily charges, so plan accordingly if your Harrisburg return falls outside counter hours.
Is a one-way rental possible from Harrisburg to another city?
Yes, one-way rentals from Harrisburg to another city are possible, but a drop-off fee may apply depending on the route, rental partner, vehicle class, and season.
How one-way fees work for Harrisburg rentals:
- The drop-off fee is route-specific and is set by the rental partner, not a fixed amount
- During the booking process, the fee will appear under the To Pay at Destination section on the details page if it applies to your Harrisburg route
- If no fee is shown, no drop-off charge applies to that specific route
- Cross-border one-ways, such as from Harrisburg to Canada, may be restricted or carry higher fees depending on the partner
The drop-off fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed during booking. Changing your return location after booking may reprice the rental and recalculate the fee. If the counter charges a different amount than shown on your Harrisburg booking confirmation, keep all paperwork and contact support after the rental is complete.
Does my Harrisburg rental booking include travel assistance or medical coverage?
Most bookings include Travel Assistance provided by Terrawind Global Protection, which can be valuable if you experience an emergency while driving in or around Harrisburg, such as a medical situation on the Pennsylvania Turnpike or a breakdown in a less-populated area of the region.
Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This benefit does not apply to residents of the United States or Canada. If you are a US or Canadian resident renting in Harrisburg, this coverage is not available to you.
To use Travel Assistance during your Harrisburg rental, contact Terrawind 24 hours a day, 7 days a week at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready. This coverage does not replace CDW/LDW for vehicle damage or LIS/ALI/SLI for third-party liability. Check your booking confirmation for the exact terms and coverage limits that apply to your Harrisburg reservation.
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