Car Rental at Windsor Airport

Hola Car Rentals is the only premium partner of the top car rental brands operating at Windsor Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip at Windsor Airport.

No. With Hola Car Rentals, all costs and charges for your booking at Windsor Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Windsor Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Windsor Airport (Bradley International, BDL in Windsor Locks, CT), all rental car counters are consolidated in the on-site Ground Transportation Center (GTC) at 180 Schoephoester Road. You do not need a shuttle; the GTC is connected to Terminal A by a short sheltered walkway.

After clearing customs and collecting your baggage in Terminal A, follow the Rental Car signs to level 2 near door 6, then proceed through the covered corridor into the GTC. Each brand is on a different floor:

• Avis, Budget, and Payless: Floor 2
• Enterprise, National, and Alamo: Floor 3
• Hertz, Dollar, and Thrifty: Floor 4

If you arrive at Terminal B, take the free airport shuttle to Terminal A first, then follow the walkway from door 6. Once you complete paperwork at your brand's counter, vehicles are available on the GTC ready line at level 2. Plan for extra time if you have a lot of luggage, as the walk from baggage claim to the GTC is a decent distance. For international arrivals at Windsor Airport, Budget 60 to 120 minutes from landing to driving away, accounting for immigration, customs, baggage, and counter formalities.

Most rental car counters at Windsor Airport (BDL) operate Sunday through Saturday from approximately 5:00 AM to 1:30 AM. This applies to brands such as Avis and Payless, though hours can vary slightly by brand.

If your flight arrives after 1:30 AM, you may experience delays or limited service at the Windsor Airport Ground Transportation Center. Some brands may restrict pickups outside their posted hours.

To avoid any issues, check your booking confirmation for the exact hours of your specific brand, and notify the supplier in advance if you expect an early-morning or late-night arrival. Counter hours at Windsor Airport can also change on holidays, so always verify before travel.

If your flight is delayed by less than 24 hours from your original pickup time, rental companies will generally hold your reservation. For delays beyond 24 hours, contact support as soon as possible to discuss your options.

No, Connecticut itself does not have state-operated toll roads, so driving within the state from Windsor Airport will not involve any tolls.

However, if you drive into neighboring states, tolls become relevant. Common toll situations for renters departing Windsor Airport include:

• New York: the Mario Cuomo Bridge (formerly Tappan Zee), the New York Thruway, and I-95 corridors all use cashless electronic tolling
• Massachusetts: the Massachusetts Turnpike (I-90) uses all-electronic tolling
• Rhode Island: I-95 has cashless toll points

All of these regional systems use E-ZPass, which is the standard electronic toll network across the Northeast. Cash payment is not available at most modern toll plazas in these states.

Your rental vehicle from Windsor Airport will come equipped with an electronic toll device. At the counter you can enroll in a toll program (typically US$3.95 to US$25.99 per usage day depending on the brand and plan) or pay per use, in which case the rental company will bill you the toll amount plus an administrative fee after the rental ends. If you drive through a cashless toll without enrolling, the company will charge you the cash-rate toll plus processing fees, which is typically more expensive than enrolling upfront.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Windsor Airport rental.

Because Connecticut has no toll roads, this benefit is most useful if you drive into neighboring states such as New York or Massachusetts, where E-ZPass cashless tolls apply. To claim your cashback after returning the vehicle:

• Email [email protected] within 30 days of returning the car
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a toll receipt or itemized statement showing charges paid during the rental period

The refund is the lesser of the total tolls you paid or 5% of your booking total. For example, if your Windsor Airport booking totaled US$500, the maximum cashback is US$25. Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.

To collect your rental car at Windsor Airport, you must present the following physical documents at the counter:

• Your original, unexpired driver's license (photocopies and digital versions are not accepted)
• A major credit card in the main driver's name, with the driver's name printed on the physical card, for the security deposit hold
• Your passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight tickets or other proof of return travel (required for visitors from abroad)

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licenses in other non-English scripts or non-EU languages, an IDP is strongly recommended even if not strictly required. The IDP is a translation document only and must be carried alongside your original license at Windsor Airport pickup.

All documents must be physical originals. Digital documents shown on a phone or tablet will not be accepted at the Windsor Airport counter.

At Windsor Airport, the rental partner will place a temporary authorization hold on your credit card at pickup. For standard vehicles rented in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by brand, vehicle class, and season.

A few important points to keep in mind:

• The hold is not a charge; it temporarily reduces your available credit until the rental company releases it after you return the vehicle
• Premium or specialty vehicles may require a higher hold than standard cars
• Your bank controls how quickly the hold disappears after release, which can take up to 15 business days
• Only a physical major credit card in the main driver's name is accepted for the deposit at Windsor Airport; debit cards, prepaid cards, and virtual cards are not accepted

Even if you prepaid your booking online, you must still present a physical credit card at the Windsor Airport counter for the security hold. Bring a backup credit card in case your primary card is declined, and consider setting a travel notice with your bank before arriving at Windsor Airport to avoid fraud blocks on the authorization.

An International Driving Permit (IDP) is mandatory at Windsor Airport if your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. For all other non-English licenses, an IDP is strongly recommended but not strictly required.

The IDP is a translation booklet only. It is not a standalone license and will not be accepted without your original driver's license. You must carry both documents together at the Windsor Airport counter.

If you think you may need an IDP, obtain it in your home country before traveling. Organizations such as AAA issue IDPs to U.S. license holders, but they do not issue them to holders of foreign licenses, so you must arrange this before departing for Windsor Airport.

At pickup, present your passport, original driver's license, and IDP together. All documents must be physical originals; digital copies are not accepted at Windsor Airport.

Rentals picked up at Windsor Airport follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Windsor Airport Ground Transportation Center.

When returning the vehicle, refuel within approximately 10 miles of Windsor Airport so the gauge does not drop before you reach the return bay. Keep your final fuel receipt showing the date, time, and station address. For after-hours returns at Windsor Airport, leave the receipt in the key envelope and keep a photo of the full gauge for your records.

If you return the car below the recorded starting level, the rental partner may charge you for the fuel shortfall at their own refueling rate, which is typically higher than pump prices, plus a service fee. Returning the tank full is always the most cost-effective option at Windsor Airport.

Yes, after-hours returns are possible at Windsor Airport, though the process depends on your specific rental brand.

The Ground Transportation Center at Windsor Airport (180 Schoephoester Road, Windsor Locks) is accessible for vehicle drop-off. For brands such as Budget, 24-hour returns are available: park the vehicle in the supplier's designated bay, lock it, and drop the keys and contract in the after-hours key drop box at the counter.

A few things to keep in mind for after-hours returns at Windsor Airport:

• Check your booking confirmation for your brand's specific after-hours drop instructions and key box location
• Take photos of the vehicle's condition, fuel gauge, and odometer before leaving
• Keep your fuel receipt if you refueled before returning
• Note that liability for the vehicle may remain with you until the rental company formally checks it in the next business day

Counter hours at Windsor Airport typically run until 1:30 AM, so most late-night arrivals can still complete a staffed return. If you are unsure about after-hours procedures for your brand, contact the rental company directly using the number on your booking confirmation before your return date.

At Windsor Airport (BDL) in Connecticut, the standard minimum age to rent without a surcharge is 25. Drivers aged 21 to 24 can rent but will be subject to a daily young-renter surcharge, and most vehicle classes are restricted to renters 25 and older.

Typical young-renter surcharges at Windsor Airport vary by brand:

• Avis, Budget, and Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes
• Hertz, Dollar, and Thrifty: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
• Alamo, National, and Enterprise: US$15 per day plus taxes

Drivers under 25 at Windsor Airport are generally limited to economy, compact, intermediate, and compact SUV categories. Premium, luxury, full-size SUV, minivan, and convertible classes typically require the renter to be at least 25.

Connecticut is not New York or Michigan, so there is no state law requiring rentals to drivers under 21. The minimum age at Windsor Airport is 21 for most brands, with the surcharges above applying to the 21 to 24 age group. Drivers from Latin America or the Caribbean aged 21 to 24 may qualify for an underage fee waiver on eligible Avis or Budget rates; check your booking confirmation to see if this applies.

Yes, you can add an additional driver to your rental at Windsor Airport, either as part of your rate or for a fee paid at the counter.

Some Hola Car Rentals rates include one additional driver at no extra cost. Check your booking confirmation for the line that reads additional driver free of charge. If it is not included, the daily fees at Windsor Airport are:

• Avis, Budget, and Payless: US$13 per rental day plus taxes, maximum US$65 plus taxes
• Hertz, Dollar, and Thrifty: US$13.50 per rental day plus taxes, maximum US$189 plus taxes
• Alamo, National, and Enterprise: US$15 per day plus taxes

The additional driver must be present at the Windsor Airport counter at pickup. They must bring their own valid driver's license and, if required, an International Driving Permit. Both the main driver and the additional driver must sign the rental agreement. Only drivers listed on the agreement are covered by the rental protections such as CDW and liability coverage.

For Avis, Budget, and Payless at Windsor Airport, additional drivers must generally be at least 25 years old. If you need to add a driver after pickup, visit a branch location to update the agreement.

Yes, one-way rentals from Windsor Airport to another city are generally available, though a drop-off fee may apply depending on your destination.

When booking a one-way rental from Windsor Airport, the drop-off fee will be shown on the rate details page under the section labeled to pay at destination. This fee is set by the rental partner and varies by route, distance, vehicle class, and season. Common patterns include:

• Short routes within the same region: may have a lower or no drop-off fee
• Long-distance routes to other states: typically carry a drop-off fee
• Cross-border rentals into Canada or other countries: often restricted or subject to higher fees and partner approval

The drop-off fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed in your Windsor Airport booking confirmation. If the counter charges a different amount than what your confirmation shows, keep all paperwork and contact support after the rental ends.

To confirm whether a one-way fee applies to your specific Windsor Airport route, check the rate details page during the booking process before completing your reservation.

Yes, most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, and this applies to rentals starting at Windsor Airport.

This benefit is designed for situations that can arise while traveling abroad, such as a medical emergency on the road, a flight cancellation on the way to Windsor Airport, or baggage lost by the airline. Core benefits typically include:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

This coverage does not apply to residents of the United States or Canada. If you are a U.S. or Canadian resident renting at Windsor Airport, this benefit does not qualify for you.

For eligible travelers, assistance is available 24 hours a day. To open a case, call the Terrawind line at +1 888 980 9992 (toll-free) or contact them via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call. Always contact the assistance line before incurring medical or legal expenses, as some reimbursements require prior authorization. Check your Windsor Airport booking confirmation for the exact coverage terms and limits that apply to your reservation.