VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking at South Bend Airport include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating at South Bend Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip at South Bend Airport.
Will I face unexpected charges at the counter when I rent a car at South Bend Airport through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking at South Bend Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at South Bend Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where are the rental car counters located at South Bend Airport?
At South Bend Airport, all rental car agency desks are located inside the baggage claim area of the main terminal. You do not need a shuttle to reach the counters. After collecting your luggage, follow the signs toward baggage claim and you will find the desks for Alamo, Avis, Budget, Enterprise, and National all in the same area.
Once you have completed the paperwork at the counter, the walk from the desk to the car lot is approximately 550 feet, directly across from baggage claim. The rental car facility address is 4643 Progress Drive, South Bend, IN 46628.
Counter hours vary by company at South Bend Airport:
- Avis: 8:00 AM to 11:30 PM, Monday through Sunday
- Budget: 8:00 AM to 11:30 PM, Sunday through Saturday
- Enterprise: 7:00 AM to 11:59 PM Monday through Friday, 8:00 AM to 11:59 PM Saturday and Sunday
If you are arriving outside these hours, Avis and Budget offer after-hours key drop boxes in the return area. National does not offer after-hours drop service at South Bend Airport.
What documents do I need to pick up a rental car at South Bend Airport?
To pick up a rental car at South Bend Airport, you must present the following physical documents at the counter:
- A valid, unexpired driver's license in the main driver's name (digital copies are not accepted)
- A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
- A passport or valid government-issued photo ID (required for visitors from outside the United States)
- Your booking confirmation or printed voucher
- Return flight or travel itinerary (required for foreign visitors at some partner desks)
If your driver's license is not printed in the Latin (Roman) alphabet, for example if it uses Arabic, Chinese, Japanese, or Cyrillic script, you must also carry an International Driving Permit (IDP) alongside your original license. The IDP is a translation only and is not valid without the original license.
At South Bend Airport, Enterprise does not accept digital driver's licenses, photocopies, or learner's permits. Prepaid and debit cards are not accepted for the security deposit hold. Bring a physical major credit card to avoid issues at the counter.
Is there a Customer Facility Charge added to rentals at South Bend Airport?
Yes, rentals picked up at South Bend Airport include a Customer Facility Charge (CFC) of US$4.50 per day, capped at US$49.50 per rental. This fee is collected by the airport from rental companies and is typically passed on to the customer.
The CFC is separate from Indiana state sales tax (7%) and any vehicle license fees that may also appear on your final invoice. These charges are standard at South Bend Airport and apply regardless of which partner brand you rent from.
If your booking confirmation shows taxes and fees as included, the CFC should already be accounted for. If you are charged for an item that was not disclosed on your confirmation, Hola Car Rentals No Extra Charges© Coverage may apply. Keep all paperwork and contact support after your rental is complete.
One way to avoid the CFC at South Bend Airport is to book a pickup at an off-airport location, though no major traditional rental brands operate off-airport in the immediate area.
How do toll roads work for rental cars near South Bend Airport?
The main toll road near South Bend Airport is the Indiana Toll Road (I-90), a 157-mile east-west highway running across northern Indiana. It connects to the Chicago Skyway to the west and the Ohio Turnpike to the east. Tolls on this road can be paid via E-ZPass, I-Pass (Indiana's transponder system), cash at available booths, or cashless video tolling using license plate capture.
Rental vehicles from South Bend Airport come pre-equipped for electronic tolling. At the counter, you can choose between:
- An unlimited toll package from the rental company, typically costing between US$11 and US$25 per day depending on the partner brand
- Pay-per-use billing, where the company charges you the actual toll amount plus an administrative processing fee after the rental ends
If you opt out of the rental company's toll program, you can pay cash at booths where available, but cashless-only lanes are increasingly common. Driving through a cashless lane without a transponder will result in video tolling, billed at higher rates plus fees, charged to your card on file weeks after the rental.
There are no congestion charges or emissions zones in Indiana. Tolls near South Bend Airport are distance-based and bridge-based only.
Can I get cashback on tolls paid during a rental from South Bend Airport?
Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your rental at South Bend Airport or on any roads you drive during the trip, including the Indiana Toll Road (I-90).
To claim your cashback after returning the vehicle at South Bend Airport:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback, followed by your reservation number (for example, HOLA1000000)
- Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid
The refund is calculated as the lesser of the total tolls you paid or 5% of your booking total. For example, if your booking total was US$500, the cap is US$25. If you paid US$18 in tolls, you receive US$18 back. If you paid US$40, you receive US$25.
Refunds are issued to the original payment method used for your reservation and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What is the security deposit amount for a rental car at South Bend Airport?
At South Bend Airport, rental companies place a temporary authorization hold on your credit card at pickup. For standard vehicles, this is typically around US$300 to US$400. For luxury or performance vehicles, the hold can be significantly higher, with some partner desks at South Bend Airport requiring up to US$850 for premium classes.
The hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle. Your bank controls how quickly the release appears on your statement, which can take up to 15 business days.
Important requirements for the deposit at South Bend Airport:
- The card must be a major credit card (not debit, prepaid, or virtual)
- The card must be physical and have the main driver's name printed on it
- The card must be in the main driver's name
- You must have sufficient available credit to cover the hold plus any expected charges
If you do not have a return travel itinerary, some partner desks at South Bend Airport may apply a higher standard deposit requirement. Bring a backup credit card in case your primary card is declined.
Do I need an International Driving Permit to rent a car at South Bend Airport?
An International Driving Permit (IDP) is not always mandatory at South Bend Airport, but it is strongly recommended in certain situations and required in others.
You must carry an IDP alongside your original license if your driver's license uses a non-Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. At South Bend Airport, National specifically requires an IDP for licenses not printed in a Roman alphabet.
If your license is in English or uses the Latin alphabet, you can generally drive with your foreign license at South Bend Airport without an IDP, though individual partner desks may have stricter policies.
Key points to remember:
- The IDP is a translation document only and must be carried together with your original license
- An IDP alone is not valid and will not be accepted without the original license
- Obtain your IDP in your home country before traveling, as it cannot be issued to non-US license holders in the United States
- All documents presented at the South Bend Airport counter must be physical originals
Is there a young driver surcharge for renters under 25 at South Bend Airport?
Yes, drivers aged 21 to 24 are subject to a young driver surcharge at South Bend Airport. The minimum age to rent without a surcharge is 25. Drivers under 21 are generally not permitted to rent.
Surcharge amounts vary by partner brand at South Bend Airport:
- Avis and Budget: US$13 per rental day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes (Enterprise charges US$25 per day at South Bend Airport)
In addition to the surcharge, drivers under 25 at South Bend Airport are restricted to smaller vehicle classes. Categories such as economy, compact, and intermediate SUV are typically available, while full-size, luxury, premium, minivan, and convertible classes are generally reserved for renters aged 25 and older.
If you are aged 21 to 24 and from Latin America or the Caribbean, certain Hola Car Rentals rates with Avis or Budget may waive the underage fee. Check your booking confirmation to see if this waiver applies to your reservation.
What is the fuel policy for rental cars at South Bend Airport?
Rentals at South Bend Airport follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
At pickup at South Bend Airport, check the fuel gauge with the agent and confirm the starting level is recorded on your rental agreement. Take a photo of the dashboard showing both the odometer and the fuel gauge before leaving the lot.
When returning your vehicle at South Bend Airport, refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.
If you return the car below the recorded starting level, the rental company may charge:
- A fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices
- A refueling service or administrative fee on top of the fuel cost
Fuel prices near South Bend Airport average around US$3.22 per gallon, which is slightly below the National average. For after-hours returns at South Bend Airport using the Avis or Budget key drop box, record your mileage and fuel level on the rental agreement before depositing it with the keys.
Can I return a rental car after hours at South Bend Airport?
Yes, after-hours returns are available at South Bend Airport for some partner brands, but not all.
- Avis: offers 24-hour drop-off. Lock the vehicle, record your mileage and fuel level on the rental agreement, and place the completed contract and keys in the key drop box located in the return area
- Budget: after-hours returns are available. Park and lock the car, complete the contract with mileage and fuel level, place it along with the keys in the key drop box, and take all personal belongings
- National: after-hours drop service is not available at South Bend Airport
- Enterprise: no specific after-hours return service is confirmed at South Bend Airport
The return area at South Bend Airport is located across from baggage claim, in the same area as pickup. Follow airport signs for car rental return.
Note that at South Bend Airport, the grace period on return is 29 minutes. If you return the car more than 30 minutes late, a partial-day charge applies. After 90 minutes, a full additional day may be billed. Plan your return time carefully to avoid these fees.
Can I pick up a car at South Bend Airport and return it in a different city?
Yes, one-way rentals are available at South Bend Airport. Avis, for example, offers both one-way and round-trip rental options from this location. Other partner brands may also allow different drop-off locations depending on availability and route.
A drop-off fee may apply when you return the vehicle to a location different from South Bend Airport. This fee varies by partner brand, the distance between cities, the vehicle class, and the season. It is route-specific and cannot be prepaid.
When booking a one-way rental from South Bend Airport, the drop-off fee will appear under the section labeled as amounts due at the destination during checkout. Review this before confirming your reservation.
Cross-border one-way rentals, for example returning a car picked up at South Bend Airport in Canada or Mexico, are often restricted or carry significantly higher fees. Always confirm cross-border permissions with the partner brand before booking.
If you need to change your drop-off location after booking, contact support as soon as possible. Changes may reprice the rental and affect the drop-off fee amount.
What driving rules should I know before renting a car at South Bend Airport?
Before picking up your rental at South Bend Airport, there are a few local driving rules worth knowing.
- Drive on the right-hand side of the road, as is standard throughout the United States
- Speed limits in town are typically 30 mph (approximately 48 km/h); on rural and highway roads, limits range from 55 to 70 mph (approximately 88 to 112 km/h)
- The Indiana Toll Road (I-90), accessible from South Bend Airport, is increasingly cashless. Many toll plazas no longer accept cash, so plan to use the rental vehicle's transponder or enroll in the rental company's toll program
- Rural Indiana roads near South Bend Airport can have poor shoulders and farm traffic, which may be unfamiliar to drivers accustomed to urban or European road conditions
There are no congestion charges, emissions zones, or city-center fees in Indiana. Tolls are distance-based and bridge-based only.
Fuel is sold in gallons at South Bend Airport area stations, with prices averaging around US$3.22 per gallon. If you are accustomed to metric measurements, note that one US gallon equals approximately 3.785 liters.
Is travel assistance included with a rental booked at South Bend Airport?
Yes, most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to rentals picked up at South Bend Airport. If you experience a medical emergency, a breakdown on the Indiana Toll Road, or another covered incident during your trip, this benefit can help.
Core benefits typically included are:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in case of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this coverage applies only to non-North American customers. Residents of the United States and Canada do not qualify for this benefit. Check your booking confirmation for the exact terms, limits, and exclusions that apply to your reservation at South Bend Airport.
This coverage does not replace CDW/LDW for damage to the rental vehicle or third-party liability insurance (LIS/ALI/SLI) for damage caused to others.
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