VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking at Harrisburg Airport include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating at Harrisburg Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip at Harrisburg Airport.
Will I face unexpected charges at the counter when I rent a car at Harrisburg Airport through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking at Harrisburg Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Harrisburg Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where are the rental car counters located at Harrisburg Airport?
The rental car counters at Harrisburg Airport are located inside the terminal at 2 Terminal Drive, Suite 102, Middletown, PA 17057. After collecting your bags, follow the signs toward baggage claim, where you will find the counters for Avis and other brands directly in that area.
For Enterprise and Alamo at Harrisburg Airport, the process is slightly different. You must cross the Sky Bridge and descend to the first level, as the rental car facility for those brands is located across the street from the terminal. The vehicles for all brands are housed in a parking garage adjacent to the main terminal and are within walking distance.
Counter hours for all major rental companies at Harrisburg Airport are 8:00 AM to 11:59 PM, seven days a week. Pickup service is not available after 11:59 PM, so plan your arrival accordingly if your flight lands late.
What documents do I need to pick up a rental car at Harrisburg Airport?
To pick up a rental car at Harrisburg Airport, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, used for the security deposit hold
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight tickets or cruise tickets if you are visiting from abroad
If your driver's license is not in English and uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory at Harrisburg Airport. The IDP is a translation document only and must be carried alongside your original license, never as a standalone document.
All documents must be physical. Digital copies shown on a phone or tablet are not accepted at the rental counter. Bring a backup credit card in your name in case your primary card is declined during the deposit authorization.
Do I need an International Driving Permit to rent a car at Harrisburg Airport?
It depends on your license. At Harrisburg Airport, an International Driving Permit (IDP) is mandatory if your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic. In that case, you must carry both your original license and the IDP together.
If your license is in English or uses a Latin alphabet, an IDP is recommended but not strictly required. However, some rental partners at Harrisburg Airport may request one as a translation aid, so obtaining one before you travel is a smart precaution.
Important points to keep in mind:
- The IDP is a translation document only, not a standalone license
- You must obtain your IDP in your home country before traveling, as U.S. issuers such as AAA do not issue IDPs to non-U.S. license holders
- All documents presented at the Harrisburg Airport counter must be physical originals
How do Pennsylvania Turnpike tolls work for rental cars picked up at Harrisburg Airport?
If you rent a car at Harrisburg Airport and drive on the Pennsylvania Turnpike or other toll roads in the state, you will encounter a predominantly cashless toll system. Tolls are recorded by overhead gantries using either a transponder or your rental vehicle's license plate, so there is no stopping at a cash booth.
Typical 2026 toll rates for a standard passenger vehicle on the Pennsylvania Turnpike are approximately US$0.073 per mile plus a US$1.13 segment fee with E-ZPass, or roughly double that amount when billed by license plate. A trip of around 100 miles, such as from Philadelphia to the Harrisburg Airport area, can cost between US$8 and US$12 depending on your exact entry and exit points.
At the Harrisburg Airport counter, you will have two main options for handling tolls:
- Purchase an unlimited toll package from the rental company, typically priced between US$11 and US$25 per day, which covers all tolls at E-ZPass rates
- Decline the package and pay per use, in which case the rental company bills actual tolls plus an administrative processing fee to your card, sometimes weeks after you return the vehicle
Pennsylvania has no congestion charges or urban emissions zones, so tolls apply only to specific roads and bridges, not to driving in city centers.
What is the security deposit amount for a rental car at Harrisburg Airport?
When you pick up a rental car at Harrisburg Airport, the rental company will place a temporary authorization hold on your credit card. For standard vehicles rented in the United States, this hold is typically between US$300 and US$400, though the exact amount varies by rental brand, vehicle class, and season.
This hold is not a charge. It reduces your available credit temporarily and is released after you return the vehicle. Your bank controls how quickly the release appears on your statement, which can take up to 15 business days.
Key requirements for the deposit at Harrisburg Airport:
- A physical, major credit card with the driver's name printed on the card is required
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold
- The card must be in the main driver's name
- Even if you prepaid your booking online, you must still present a credit card at the counter
Bring a backup credit card in case your primary card is declined. If you are renting a premium or specialty vehicle, expect a higher hold amount.
Can I get a Tolls Cashback refund for tolls paid after picking up at Harrisburg Airport?
Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your rental at Harrisburg Airport and on any Pennsylvania roads you drive.
Given that the Pennsylvania Turnpike and other cashless toll roads near Harrisburg Airport can add up quickly, especially on longer trips toward Philadelphia or Pittsburgh, this benefit is worth claiming. To receive your refund:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - followed by your reservation number
- Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a toll receipt or itemized invoice showing charges paid
The refund is processed to the same payment method used for your original booking and typically arrives within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. This benefit covers toll charges only, not administrative fees, fines, or parking tickets.
What are the counter hours and after-hours return options at Harrisburg Airport?
Rental car counters at Harrisburg Airport operate from 8:00 AM to 11:59 PM, seven days a week. Pickup service is not available after 11:59 PM, so if your flight arrives late at night, plan to pick up your vehicle the following morning or adjust your reservation time accordingly.
After-hours vehicle returns are available at Harrisburg Airport. Enterprise, Alamo, and Budget all provide key drop boxes where you can leave your keys after the counter closes. For Alamo specifically, return the keys and rental jacket to the drop box located at the rental counter inside the airport terminal. For Enterprise and Budget, the drop box is at the front of the kiosk building next to the return lanes.
When returning your vehicle at Harrisburg Airport during staffed hours, follow the blue signs marked Rental Car Return to the parking garage, which is the same area where you originally picked up the vehicle. The rental company will check in the vehicle when the location reopens if you drop off after hours.
How does the fuel policy work for rental cars at Harrisburg Airport?
Rental cars at Harrisburg Airport use a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
To protect yourself from incorrect fuel charges at Harrisburg Airport:
- Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot
- Refuel within approximately 10 miles of the Harrisburg Airport return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the vehicle below the recorded starting level, the rental company may charge you for the fuel shortfall at their own refueling rate, which is typically higher than retail pump prices, plus a service fee. Some counters at Harrisburg Airport may offer a prepaid fuel option at pickup, but any unused fuel under that plan is generally non-refundable, making Full-to-Full the better value in most cases.
What travel assistance is included with a rental car booked at Harrisburg Airport?
Most bookings made for Harrisburg Airport include travel assistance coverage provided through Terrawind Global Protection. This benefit is particularly useful if you experience a medical emergency or other travel disruption while driving Pennsylvania roads away from the airport.
Coverage typically includes:
- Travel and medical insurance for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this coverage applies only to travelers who are not residents of the United States or Canada. North American residents do not qualify for this benefit. It also does not cover damage to the rental vehicle itself (that is handled by CDW/LDW) or third-party liability to others. Always review your booking confirmation for the exact terms and limits that apply to your Harrisburg Airport reservation.
What is the minimum age to rent a car at Harrisburg Airport?
At Harrisburg Airport, the standard minimum age to rent a car without a surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily young-renter surcharge, and most vehicle classes are restricted to renters aged 25 and older.
Vehicle classes typically unavailable to under-25 renters at Harrisburg Airport include full-size sedans, SUVs, minivans, convertibles, luxury, and premium categories. Economy, compact, and intermediate vehicles are generally the available options for younger drivers.
Additional requirements that apply regardless of age at Harrisburg Airport:
- A valid driver's license in good standing
- A major credit card in the main driver's name for the security deposit hold
- An International Driving Permit if the license uses a non-Latin alphabet
Pennsylvania is not one of the states (New York and Michigan are the exceptions) that legally require rental companies to serve drivers aged 18 to 20, so the practical minimum at Harrisburg Airport is 21 for most brands, with a surcharge applied up to age 24.
How do I add an additional driver to my rental at Harrisburg Airport?
Yes, you can add an additional driver to your rental at Harrisburg Airport, but the process must be completed at the counter during pickup, not remotely before your trip.
The additional driver must be physically present at the Harrisburg Airport counter, bring a valid driver's license, and sign the rental agreement. If their license uses a non-Latin alphabet, they will also need an International Driving Permit.
Fees for adding a driver at Harrisburg Airport vary by brand:
- Alamo and Enterprise: US$15 per day plus taxes
- Avis and Budget: US$13 per rental day plus taxes, capped at US$65 plus taxes
- Hertz: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
If your booking confirmation explicitly states that an additional driver is included at no charge, confirm this with the agent at the Harrisburg Airport counter before signing. Only drivers listed on the rental agreement are covered by the vehicle's protections such as CDW/LDW and liability coverage. Anyone who drives without being named on the contract may void those protections entirely.
Can I rent a car at Harrisburg Airport and return it in a different city?
Yes, one-way rentals are possible from Harrisburg Airport, but a drop-off fee may apply depending on your return location, the rental brand, vehicle class, and travel dates.
Common patterns for one-way rentals originating at Harrisburg Airport:
- Returning to another Pennsylvania city or nearby state: a drop-off fee typically applies and varies by distance and vehicle class
- Long-distance or cross-country returns: usually permitted but often carry higher fees
- Cross-border returns to Canada: may be restricted or require prior authorization from the rental partner
The drop-off fee is not included in any rate plan and cannot be prepaid. It will appear under the To Pay at Destination section during the booking process on the Hola Car Rentals website. Review your confirmation carefully to confirm whether a fee applies to your specific Harrisburg Airport route before finalizing your reservation.
If you need to change your return location after booking, be aware that the route will be repriced and the drop-off fee may increase or new restrictions may apply.
What rental taxes and airport fees apply at Harrisburg Airport?
Renting a car at Harrisburg Airport involves several state and local fees on top of the base rental rate. Pennsylvania imposes a daily rental tax as well as a Vehicle Rental Tax of 2% on rental contracts of 29 days or less. These charges apply statewide and will appear on your final rental invoice.
In addition to state taxes, airport-specific fees such as airport concession recovery fees are commonly added at Harrisburg Airport by the rental partner. These are separate from the base rate and may or may not be included in your prepaid booking total depending on the rate plan you selected.
To understand exactly what is covered before you arrive at Harrisburg Airport:
- Review your booking confirmation for the breakdown between prepaid charges and amounts listed as To Pay at Destination
- If your confirmation shows Taxes and Fees: Included, you should not be billed again for those items at the counter
- If unexpected mandatory charges appear at the Harrisburg Airport counter that were not disclosed in your confirmation, document them and contact support after completing the rental
Hola Car Rentals No Extra Charges© Coverage protects you against undisclosed counter charges that were not shown on your original confirmation.
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