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Frequently Asked Questions
What does my Hola Car Rentals booking with Budget in Allentown include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Allentown, including Budget, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Budget rental experience and peace of mind throughout your trip in Allentown.
Will I face unexpected charges at the Budget counter in Allentown when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Budget booking in Allentown are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Budget counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Budget counter in Allentown charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Budget to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Budget counter at Allentown's Lehigh Valley International Airport?
The Budget counter in Allentown is located inside Lehigh Valley International Airport (ABE) at 3311 Airport Rd, Allentown, PA 18109. The counter is situated near the baggage claim area inside the terminal, and rental vehicles are parked just outside the terminal, within walking distance. No shuttle is required.
Once you collect your bags, follow the car rental signs toward baggage claim to reach the Budget desk. If you are a Fastbreak member, you can proceed directly to the Fastbreak line or kiosk, present your ID, and receive your agreement, keys, and directions to your vehicle. Drivers Circle members are escorted to the vehicle by a staff member.
Budget counter hours at the Allentown airport are:
- Monday through Friday: 8:00 AM to 12:00 AM
- Saturday: 9:00 AM to 6:00 PM
- Sunday: 9:00 AM to 12:00 AM
After-hours returns are available via a drop box located at the counter. Park and lock the vehicle, place your completed contract and keys in the drop box, and retain all your belongings and a copy of the agreement.
What documents do I need to pick up a Budget rental car in Allentown?
To pick up your Budget rental car in Allentown, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or travel tickets (required for visitors from outside the United States)
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory at the Budget counter in Allentown. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly required.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted. The name on your license, passport, and credit card should all match the main driver listed on the rental agreement.
Do toll roads apply to Budget rentals in Allentown, Pennsylvania?
Yes, toll roads are relevant to Budget rentals in Allentown, as the Pennsylvania Turnpike and several bridges and tunnels in the region use cashless electronic tolling. There are virtually no cash toll booths remaining on major Pennsylvania roads.
Tolls are recorded either via a transponder already installed in your Budget rental vehicle or through plate-based billing, where overhead gantries photograph the license plate and bill the rental company, which then charges your card.
Typical 2026 toll costs for a passenger vehicle on the Pennsylvania Turnpike include approximately US$1.94 per short segment with E-ZPass or US$3.88 with Toll By Plate. Longer trips are calculated at a per-mile rate plus a segment fee.
At the Budget counter in Allentown, you will generally have two options:
- Purchase an unlimited toll package at a fixed daily rate (typically US$11 to US$25 per day depending on the program)
- Decline the package and pay per use, where actual tolls plus administrative or processing fees are charged to your card, sometimes days or weeks after your return
If you opt out and drive a toll road without enrolling, Budget will bill the tolls via Toll By Plate at higher non-E-ZPass rates plus admin fees. Review the rental agreement carefully before signing.
Can I get Tolls Cashback on my Budget rental in Allentown?
Yes, all Hola Car Rentals bookings, including Budget rentals in Allentown, include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental.
This is especially useful in Allentown and the surrounding Pennsylvania region, where the Pennsylvania Turnpike and other cashless toll roads can add meaningful costs to your trip. The cashback applies whether you pay tolls through the rental company's program or directly to a toll agency.
To claim your cashback after returning your Budget vehicle in Allentown:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback, followed by your reservation confirmation number
- Attach your Hola Car Rentals confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid
The refund is processed to the same payment method used for your original booking and typically arrives within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so keep your toll receipts and rental paperwork from the moment you return the Budget car in Allentown.
Is a credit card required to pick up a Budget rental car in Allentown?
Yes, a major credit card in the main driver's name with the driver's name physically printed on the card is required to pick up a Budget rental car in Allentown. The card is used to place a temporary security hold, not a charge, on your available credit at the time of pickup.
For standard vehicles at Budget locations in the United States, including Allentown, the typical security hold is approximately US$300 to US$400, though the exact amount is set by the Budget counter and may vary by vehicle class or rental duration.
Important points to keep in mind:
- Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the security deposit hold
- The card must be physically present at the counter, not shown digitally
- Even if you prepaid your booking online, you must still present a physical credit card at the Budget counter in Allentown
- The hold is released after you return the vehicle, but your bank may take up to 15 business days to reflect the release
Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to avoid fraud blocks on the authorization.
What is the young driver surcharge for Budget rentals in Allentown?
Yes, a young driver surcharge applies to Budget rentals in Allentown for drivers between the ages of 21 and 24. The standard underage fee for Budget in the United States is US$13 per rental day plus applicable taxes, with a maximum cap of US$65 plus taxes for the rental period.
Drivers under 21 are generally not permitted to rent from Budget in Allentown. Drivers aged 25 and older are not subject to any young driver surcharge.
Additionally, drivers under 25 are restricted from renting certain vehicle classes. Categories such as Full Size, Premium, Luxury, Minivan, and large SUVs are typically reserved for renters aged 25 and older. Economy, Compact, and Intermediate SUV classes are generally available to younger drivers.
One important exception applies to drivers aged 21 to 24 who are citizens or residents of Latin America or the Caribbean. On eligible Hola Car Rentals rates fulfilled by Budget, the underage fee may be waived when the waiver is explicitly shown on the booking confirmation and the driver presents a passport or ID proving their nationality or residency. This exception applies only to the main driver and only to eligible vehicle categories.
If you are under 25 and planning a Budget rental in Allentown, check your confirmation carefully for the underage fee details before arriving at the counter.
How do I add an additional driver to my Budget rental in Allentown?
Yes, you can add an additional driver to your Budget rental in Allentown, either at no cost if your rate includes it or for a daily fee if it does not.
For Budget in Allentown, the additional driver fee is US$13 per rental day plus taxes, with a maximum charge of US$65 plus taxes for the rental period, when not already included in your rate. Check your booking confirmation for the line that reads additional driver free of charge to confirm whether it is covered.
To add an additional driver at the Budget counter in Allentown:
- The additional driver must be physically present at the counter at the time of pickup
- They must present a valid driver's license and any required ID
- If their license is not in a Latin alphabet, an International Driving Permit is also required
- Both the main driver and the additional driver must sign the rental agreement
- For Budget in Allentown, additional drivers must generally be at least 25 years old
Only drivers listed on the rental agreement are covered by the vehicle's protections such as CDW and liability coverage. Anyone who drives the Budget car in Allentown without being named on the contract may void those protections and result in additional charges.
What insurance coverage is included in a Budget rental in Allentown?
The insurance and protection options available with your Budget rental in Allentown depend on the rate plan selected when booking. It is important to review your confirmation carefully to understand what is included and what may need to be added.
The two main types of coverage relevant to Budget rentals in Allentown are:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): This reduces your financial liability for damage to the Budget rental vehicle itself from a collision, theft, or vandalism. A deductible may still apply unless your confirmation explicitly states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.
- Third-Party Liability (LIS or SLI): This covers bodily injury and property damage you may cause to others while driving the Budget vehicle in Allentown. Some U.S. states require a minimum level of liability, but not all do. Hola Car Rentals strongly recommends adding supplemental liability coverage up to US$300,000.
Neither CDW nor LDW covers personal injuries to you or your passengers, your personal belongings, or prohibited uses such as off-road driving or driving under the influence.
Review your Hola Car Rentals confirmation before arriving at the Budget counter in Allentown to confirm which protections are active and whether any deductible applies.
Can I return my Budget car after hours in Allentown?
Yes, after-hours returns are available at the Budget location in Allentown at Lehigh Valley International Airport. A drop box is located at the counter for use outside of operating hours.
To complete an after-hours return of your Budget rental in Allentown:
- Drive to the Budget return area at 3311 Airport Rd and follow the airport car rental return signs
- Park and lock the vehicle in the designated Budget return area
- Record the mileage and fuel level on your rental agreement
- Place your completed contract and keys in the drop box located at the Budget counter
- Take all personal belongings with you and retain a copy of the agreement
- Take a photo of the dashboard showing the fuel gauge and odometer before leaving
Note that Budget counter hours in Allentown are Monday through Friday 8:00 AM to 12:00 AM, Saturday 9:00 AM to 6:00 PM, and Sunday 9:00 AM to 12:00 AM. If you are returning outside these windows, the after-hours drop box process applies. Keep in mind that any post-rental charges such as tolls or fuel shortfalls may still be billed to your card after the contract is closed.
What is the fuel policy for Budget rentals in Allentown?
Budget rentals in Allentown follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid fuel charges.
To avoid any fuel-related charges on your Budget rental in Allentown:
- Confirm the starting fuel level with the agent at pickup and ensure it is recorded on the rental agreement
- Take a photo of the dashboard showing the fuel gauge and odometer at the start of the rental
- Refuel within approximately 10 miles of the Budget return location at Lehigh Valley International Airport before returning
- Keep your final fuel receipt showing the date, time, and station address
- For after-hours returns, leave the receipt in the return envelope and keep a photo of the full gauge
If you return the Budget vehicle in Allentown with less fuel than recorded at pickup, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. The Full-to-Full policy applies to standard gasoline and diesel vehicles. If you are renting a hybrid, the same rule applies to the fuel tank.
Can I pick up a Budget car in Allentown and return it in a different city?
Yes, one-way rentals are possible with Budget in Allentown, but a drop-off fee may apply depending on your return location, the distance involved, and the vehicle class selected.
When booking a one-way Budget rental from Allentown, the drop-off fee is shown during the checkout process under the section labeled to pay at destination. This fee is set by Budget and cannot be prepaid through Hola Car Rentals. Common patterns include:
- Returning to a different city within Pennsylvania or a nearby state: a drop-off fee typically applies and varies by distance and vehicle class
- Cross-country or remote return locations: fees are generally higher, and some routes may not be permitted
- Cross-border returns such as the United States to Canada: these are often restricted or require prior approval from Budget
The drop-off fee is separate from mileage, fuel, and tolls. Unlimited mileage, if included in your rate, does not waive the one-way fee.
If you need to change your return location after booking your Budget rental in Allentown, contact support before making changes, as modifications may reprice the entire reservation and recalculate the drop-off fee.
Does travel assistance apply to Budget rentals in Allentown?
Yes, most Hola Car Rentals bookings, including Budget rentals in Allentown, include travel assistance provided by Terrawind Global Protection. However, this benefit applies only to travelers who are not residents or citizens of the United States or Canada.
If you qualify, the travel assistance included with your Budget rental in Allentown covers:
- Medical coverage for up to 5 passengers for accidents and non-pre-existing illnesses
- Legal assistance in the event of a road accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
This coverage is particularly relevant if you experience a medical emergency or a breakdown on Pennsylvania highways such as the Pennsylvania Turnpike while driving your Budget rental away from Allentown.
To use the assistance, contact Terrawind 24 hours a day, 7 days a week:
- Phone (toll-free or collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Provide your full name, your Hola Car Rentals confirmation number, your location, and a brief description of the situation. Travel assistance does not cover damage to the Budget rental vehicle itself or liability to third parties. Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.
Is my foreign driver's license valid for a Budget rental in Allentown?
Yes, visitors can generally rent a Budget car in Allentown using a valid foreign driver's license. However, there are important conditions depending on the language and alphabet of your license.
- If your license is in English or uses a Latin (Roman) alphabet, it is generally accepted at the Budget counter in Allentown without additional documentation, though carrying an International Driving Permit (IDP) is recommended
- If your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic script, an IDP is mandatory and must be presented alongside your original license at the Budget counter in Allentown
The IDP is a translation document only and is not a standalone license. You must carry both your original license and the IDP together. If you need an IDP, obtain it in your home country before traveling, as it cannot be issued to non-residents once you are in the United States.
All documents presented at the Budget counter in Allentown must be physical originals. Digital copies are not accepted. In addition to your license and IDP if required, bring your passport, booking confirmation, and a major credit card in the main driver's name for the security deposit hold.
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