VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Alamo in Gander include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car rental companies in Gander, including Alamo, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique Alamo rental experience with complete protection and peace of mind during your trip in Gander.
Will I face unexpected charges at the Alamo counter in Gander when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Alamo booking in Gander are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Alamo counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Alamo counter in Gander charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Alamo to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Alamo counter at Gander Airport and how does pickup work?
The Alamo counter at Gander International Airport (YQX) is located inside the main arrivals hall, in the baggage claim area at 1000 James Blvd, Gander, NL. There is no separate shuttle or consolidated rental car center at this small airport.
After collecting your bags, walk directly to the Alamo counter in arrivals, complete your rental agreement with the agent, and receive your vehicle's row and stall number. The rental car lot is at 211 Airport Blvd, Gander, a short walk from the terminal exit. The lot is well-organized and well-lit.
From landing to driving away, expect roughly 15 to 30 minutes: about 10 minutes for baggage, 10 minutes at the Alamo counter, and a 5-minute walk to the lot. There is no city center Alamo location in Gander; the airport is the only pickup point.
What are the Alamo counter hours at Gander Airport?
The Alamo counter at Gander International Airport (YQX) operates daily, generally from early morning through late evening, and is known to stay open to accommodate confirmed late-arriving flights. Weekend hours may be reduced, with Saturday and Sunday service sometimes starting from midday.
After-hours vehicle returns are available at the Gander airport rental lot. You can drop the keys in the designated drop box and leave the car in the rental car park at 211 Airport Blvd, Gander. Confirm the exact key-drop procedure with the Alamo agent at pickup.
If your flight is delayed, Alamo will hold your reservation for up to 24 hours from the original pickup time. For delays beyond 24 hours, contact your booking provider as soon as possible to avoid losing your reservation.
Are there toll roads near Gander that I need to worry about with my Alamo rental?
No, there are no toll roads anywhere in Newfoundland and Labrador, including in and around Gander. The Trans-Canada Highway (Highway 1), which is the main route connecting Gander to other towns such as Grand Falls-Windsor, is completely free to drive. There are no toll booths, electronic toll systems, cashless toll lanes, or congestion charges in the province.
This means your Alamo rental in Gander will not incur any toll charges on local or provincial routes. You do not need a transponder, toll pass, or any toll program for driving in this region.
If your trip takes you to other Canadian provinces where tolls do apply, standard toll billing through your Alamo rental agreement would then become relevant. Keep any toll receipts from those areas in case you wish to submit a Tolls Cashback claim after your rental ends.
Does Hola Car Rentals offer Tolls Cashback for Alamo rentals starting in Gander?
Yes, Tolls Cashback is included with all Hola Car Rentals bookings, including Alamo rentals originating in Gander.
Because Newfoundland and Labrador has no toll roads, you will not encounter any tolls driving around Gander or on the Trans-Canada Highway locally. However, if your trip takes you to other provinces or regions where tolls apply, you can claim up to 5% of your total Hola Car Rentals booking value back for tolls paid during the rental period.
To claim, email [email protected] within 30 days of returning your Alamo vehicle in Gander or at your drop-off location, and include:
- Your Hola Car Rentals booking confirmation
- The signed rental agreement from the Alamo counter
- A receipt or statement showing the toll charges paid
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions beyond 30 days are not accepted.
What documents do I need to pick up my Alamo rental in Gander?
When collecting your Alamo rental at Gander International Airport (YQX), you must present the following physical documents:
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, used for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight tickets or proof of onward travel
If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without your original license.
All documents must be physical. Digital copies shown on a phone or tablet are not accepted at the Alamo counter in Gander. Debit and prepaid cards are not accepted for the security deposit.
How much is the security deposit for an Alamo rental in Gander?
When you pick up your Alamo rental at Gander International Airport (YQX), a temporary authorization hold is placed on your credit card. For rentals in Canada, this hold is typically in the range of CAUS$ 300 to CAUS$ 500, though some locations may require a minimum authorization of approximately CAUS$ 750 depending on the vehicle class and Alamo's local policy.
This hold is not a charge. It reduces your available credit temporarily and is released after you return the vehicle. Your bank or card issuer controls how quickly the hold disappears from your statement, which can take up to 15 business days.
To avoid issues at the Alamo counter in Gander:
- Bring a physical major credit card with your name printed on it
- Ensure sufficient available credit to cover the hold plus any expected charges
- Notify your bank of international travel to prevent fraud blocks on the authorization
- Bring a backup credit card in your name in case your primary card is declined
Debit cards, prepaid cards, and virtual cards are not accepted for the deposit.
What insurance coverage is included in an Alamo rental booking in Gander?
Alamo rentals booked through Hola Car Rentals in Gander typically include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability for damage to or theft of the rental vehicle. A deductible may apply unless your confirmation explicitly states zero excess.
For third-party liability, Canadian provincial law requires every rental vehicle to carry a minimum level of third-party liability coverage, so this statutory protection is included by default when you rent in Gander. You can purchase higher supplemental liability limits (LIS/ALI/SLI) if you want additional protection against injury or property damage you may cause to others.
CDW and LDW do not cover:
- Damage to third parties (covered by liability insurance)
- Tires, undercarriage, roof, or keys unless specifically included
- Incidents caused by prohibited use such as off-road driving or driving under the influence
Review your Alamo rental agreement at the Gander counter carefully to confirm exactly what is included and what deductible applies before signing.
What local taxes and airport fees apply to Alamo rentals in Gander?
Renting an Alamo vehicle at Gander International Airport (YQX) involves several taxes and fees that are added on top of the base rate. These are standard for airport rentals in Newfoundland and Labrador and are not unique to Alamo.
- Newfoundland and Labrador Retail Sales Tax (RST) on vehicle rentals: approximately 15.3%
- Federal Harmonized Sales Tax (HST): 15%
- Airport Concession Recovery Fee (ACRF): approximately 12% of the base rate, charged because Alamo operates from the airport premises
There is no city-specific tourism surcharge or customer facility charge unique to Gander beyond the above. All major rental brands at Gander Airport operate solely from the airport location, so there is no cheaper off-airport alternative available in this town.
Check your booking confirmation carefully to see which fees are listed as included in your prepaid rate and which are shown under the section for amounts due at pickup. If a fee marked as included on your confirmation is charged again at the Alamo counter in Gander, document it and contact support after your rental ends.
Can I do a one-way rental with Alamo in Gander and return the car in another city?
Yes, Alamo offers one-way rentals in Canada, meaning you can pick up your vehicle at Gander International Airport (YQX) and return it to a different Alamo location in another city or province.
A drop-off fee may apply depending on the route. This fee is set by Alamo and varies based on the distance between Gander and your chosen return location, the vehicle class, and the season. The fee will be shown during the booking process under the section for amounts due at the destination, and it will also appear on your booking confirmation.
A few important points for one-way rentals from Gander:
- Cross-border one-ways (for example, returning in the United States) may be restricted or carry higher fees; confirm availability when booking
- The drop-off fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed during booking
- Changing your return location after booking may reprice the rental and recalculate the drop-off fee
Review your confirmation carefully to verify the drop-off fee before pickup at the Alamo counter in Gander.
How do I add an additional driver to my Alamo rental in Gander?
Yes, you can add an additional driver to your Alamo rental in Gander, but the additional driver must be physically present at the Alamo counter at Gander International Airport (YQX) at the time of pickup.
When adding a driver at the Gander counter:
- The additional driver must present a valid driver's license and any required ID
- If their license uses a non-Latin alphabet, an International Driving Permit is also required
- Both the main driver and the additional driver must sign the rental agreement
For Alamo rentals, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your Hola Car Rentals booking confirmation before arriving at the Gander counter; if your rate includes an additional driver, it will be stated explicitly as included. Only drivers listed on the Alamo rental agreement are covered by the vehicle's protections such as CDW and liability coverage. Anyone who drives without being named on the contract may void those protections.
Are there any unusual driving conditions around Gander I should know about before picking up my Alamo rental?
Yes, driving around Gander has a few characteristics that can catch first-time visitors off guard, particularly if you are used to driving on mainland Canadian highways.
The Trans-Canada Highway (Highway 1) passes through the Gander area with two-lane sections featuring gravel shoulders and non-standard intersection priorities. At the Cooper Boulevard junction, the Trans-Canada is treated as a minor approach with stop control, which is the opposite of what drivers expect on a major highway. Catalina Drive has skewed intersection angles that require extra caution, especially in larger Alamo vehicles such as SUVs or minivans.
Additional things to be aware of when driving your Alamo rental in and around Gander:
- Moose are a serious hazard on rural roads, especially at dawn and dusk; drive cautiously on the Trans-Canada Highway outside of town
- Fuel prices in Newfoundland are typically 10 to 15% above the National average due to island logistics; fill up before returning your Alamo vehicle to avoid refueling charges
- There are no toll roads in the province, so no toll-related driving decisions are needed
The nearest fuel stations to Gander Airport are located on Elizabeth Drive and near the Trans-Canada Highway interchange, just a few minutes from the rental lot.
What is the fuel policy for Alamo rentals in Gander?
Alamo rentals in Gander follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
At pickup at the Alamo counter in Gander International Airport (YQX), verify the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and fuel gauge.
Before returning your Alamo vehicle in Gander, refuel within approximately 10 miles or 15 km of the return location at 211 Airport Blvd. Fuel stations on Elizabeth Drive and near the Trans-Canada Highway interchange are conveniently close to the airport. Keep your final fuel receipt as proof.
If you return the vehicle below the recorded starting level, Alamo may charge:
- A fuel shortfall at the partner's refueling rate, which is typically higher than the pump price
- A refueling service or administrative fee
Note that fuel prices in Newfoundland and Labrador are generally higher than the Canadian National average, so budgeting a little extra for refueling near Gander Airport is advisable.
Does Travel Assistance apply to my Alamo rental in Gander if something goes wrong on the road?
Travel Assistance provided through Hola Car Rentals (via Terrawind Global Protection) is included with most bookings, but it does not apply to Canadian or US residents. If you are visiting Gander from outside North America and renting with Alamo, this benefit is available to you.
This coverage can be particularly relevant when driving remote stretches of the Trans-Canada Highway near Gander, where services may be limited. Core benefits typically include:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This coverage does not include damage to your Alamo rental vehicle (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI).
If you need assistance while driving your Alamo rental in or around Gander, contact Terrawind 24 hours a day at +1 888 980 9992 or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
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