Payless Car Hire
Washington

Hola Car Rentals is the only premium partner of the top car hire brands operating in Washington, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Washington.

No. With Hola Car Rentals, all costs and charges for your booking in Washington are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Washington charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Yes, Washington state operates fully cashless toll roads, and your Payless hire car will be subject to electronic tolling on several key routes.

Washington uses the Good To Go! system managed by the Washington State Department of Transportation. There are no cash toll booths anywhere in the state. If you drive a tolled road without a transponder account, tolls are billed via Pay By Mail at higher rates, sent to Payless, which then passes the charge to you along with administrative fees.

Common tolled routes and typical rates for 2-axle vehicles include:

• SR 520 Bridge (Seattle to Bellevue): US$3.25 to US$6.30
• Tacoma Narrows Bridge (SR 16, Tacoma to Gig Harbour): US$5.25 to US$7.25
• I-405 Express Toll Lanes: up to US$18 each way at peak times
• SR 509 Expressway: US$1.20 to US$2.40 (Pay By Mail adds US$3.00)

At the Payless counter in Washington, you can opt into the hire company's toll programme, which typically costs US$11 to US$25 per day and covers tolls automatically. If you decline, you pay per use plus processing fees billed after the hire ends.

Washington's Good To Go! system is the only electronic tolling platform in the state, and it applies to every Payless hire car driven on tolled roads.

Your Payless vehicle will either have a transponder installed or use plate-based billing. Here is how each scenario works:

• Toll programme enrolled: Payless charges a daily convenience fee (typically US$11 to US$25) and handles all Good To Go! billing automatically. Tolls are deducted from that programme.
• No programme enrolled: When your Payless plate is detected on a Washington toll road, the toll agency bills Pay By Mail at a higher rate (for example, SR 509 adds US$3.00 per transaction). Payless receives the invoice and charges your card after the hire, plus an administrative fee.

If you plan to cross the SR 520 Bridge between Seattle and Bellevue, or use the Tacoma Narrows Bridge or I-405 Express Lanes, tolls are unavoidable. Decide at the Payless counter in Washington whether the daily toll programme makes financial sense for your itinerary. Keep all toll receipts and invoices, as you may be eligible for Tolls Cashback on your booking.

To collect your Payless hire car in Washington, you must present all of the following physical documents at the counter:

• Valid driver’s licence (original, unexpired, physical card) in the main driver’s name
• International Driving Permit (IDP) if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. An IDP is a translation only and must be carried alongside your original licence.
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the security deposit hold. Debit and prepaid cards are not accepted.
• Passport or valid government photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from outside the United States)

All documents must be physical. Digital copies shown on a phone are not accepted at the Payless counter in Washington. Name mismatches between your licence, passport, and credit card are one of the most common causes of problems at pickup, so verify everything matches before you travel.

Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Payless hire in Washington.

Washington's toll network includes the SR 520 Bridge, the Tacoma Narrows Bridge, I-405 Express Lanes, and SR 509, all of which are fully cashless and billed electronically. Any tolls you pay on these Washington roads are eligible for the cashback claim.

To claim after your Payless hire ends:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the Payless hire agreement signed at pickup, and a toll receipt or statement showing charges paid during the hire period

The refund is capped at 5% of your booking total. For example, if your booking was US$500, the maximum cashback is US$25. If your Washington tolls were US$18, you receive US$18 back. Refunds are issued to the original payment method within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

When you pick up your Payless hire car in Washington, the counter will place a temporary authorisation hold on your credit card. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class, location, and season.

Important points to keep in mind:

• The hold is not a charge. It temporarily reduces your available credit until released after you return the car.
• Only a major credit card with the driver’s name printed on the card is accepted. Debit cards, prepaid cards, and virtual cards are not accepted at the Payless counter in Washington.
• Premium or speciality vehicles may carry a higher hold amount.
• After you return the Payless vehicle in Washington, the hold is released, but your bank controls when it appears back on your statement, which can take up to 15 business days.

Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel dates to prevent fraud blocks on in-person authorisations in Washington.

The minimum age to hire a Payless car in Washington state without a young-renter surcharge is 25. Drivers aged 21 to 24 can hire but will be charged an additional daily underage fee.

For Payless specifically, the additional driver fee structure and underage rules follow the Avis group policy:

• Young-renter surcharge applies daily for drivers aged 21 to 24
• Most vehicle classes such as Full Size, SUVs, Minivans, Luxury, and Premium are restricted to drivers 25 and older
• Drivers aged 21 to 24 in Washington are generally limited to Economy, Compact, and Intermediate categories

Washington state does not have the same exception as New York or Michigan, where hire companies must hire to drivers 18 and older. In Washington, the Payless minimum is 21, with surcharges applying up to age 24.

If you are between 21 and 24 and from Latin America or the Caribbean, certain Avis and Budget rates may waive the underage fee. This exception does not apply to Payless bookings. Always verify your eligibility in your booking confirmation before arriving at the Washington counter.

Your Payless hire in Washington follows a Full-to-Full fuel policy. You receive the car with a full tank and must return it full to avoid additional charges.

Steps to follow:

• At pickup, check the fuel gauge with the Payless agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles or 15 km of the Washington return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge

If you return the Payless car in Washington with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. The Full-to-Full policy applies to petrol and diesel vehicles. Electric vehicles follow a separate charging policy.

Yes, most bookings include travel assistance through Terrawind Global Protection, which can be valuable if you experience a medical emergency or other covered incident during your Payless hire in Washington.

Core benefits typically included are:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you need help during your Washington hire, contact the assistance line 24 hours a day, 7 days a week:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Provide your full name, your Hola Car Rentals confirmation number, your location in Washington, and a brief description of the situation. Follow the coordinator's instructions before incurring expenses, as some reimbursements require prior authorisation.

Important: this benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Payless hire vehicle (that is CDW/LDW) or third-party liability (that is LIS/SLI). Check your booking confirmation for the exact terms that apply to your reservation.

Yes, you can add an additional driver to your Payless hire in Washington, either at no cost if your rate includes it or for a daily fee paid at the counter.

For Payless in Washington, the additional driver fee is US$13 per hire day plus taxes, with a maximum charge of US$65 plus taxes. Check your booking confirmation first, as some rates include one additional driver at no extra cost.

Requirements for adding a driver at the Payless counter in Washington:

• The additional driver must be present at pickup with a valid driver’s licence
• They must meet the same document requirements as the main driver, including an IDP if their licence uses a non-Latin alphabet
• For Payless in Washington, additional drivers must generally be at least 25 years old
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the Payless hire agreement in Washington are covered by protections such as CDW/LDW and liability cover. If someone not listed on the contract drives the vehicle, cover may be void and additional charges may apply.

Yes, several Washington toll roads use variable pricing that changes based on time of day, and this directly affects what you may be billed through your Payless hire.

Key examples of time-of-day pricing in Washington:

• SR 509 Expressway: lower rates during early morning and from 7pm to midnight, higher rates between 3pm and 6pm. Pay By Mail adds US$3.00 per transaction on top of the toll.
• I-405 Express Toll Lanes: dynamic pricing that can reach up to US$18 each way during peak periods
• SR 520 Bridge (Seattle to Bellevue): rates range from US$3.25 to US$6.30 for 2-axle vehicles depending on time of day
• Tacoma Narrows Bridge (SR 16): US$5.25 to US$7.25 for 2-axle vehicles

If your Payless hire in Washington is enrolled in the hire company's toll programme, the programme handles billing automatically regardless of the rate. If you opted out, each toll is billed via Pay By Mail at the applicable rate plus a processing fee charged by Payless after the hire ends. Save all toll receipts from your Washington trip to submit a Tolls Cashback claim within 30 days of returning the vehicle.

Yes, one-way hires with Payless in Washington are possible, but a drop-off fee may apply depending on your specific route.

How it works:

• During the booking process, select a different return location. The system will calculate whether a drop-off fee applies and display it under the "To pay at destination" section of the checkout screen.
• Routes between nearby cities in Washington may carry a drop-off fee, while some short-distance routes may not. The fee varies by distance, vehicle class, and season.
• Cross-border one-ways, such as returning a Washington Payless hire in Oregon or another state, may be restricted or carry higher fees. Always confirm cross-border permissions on your hire agreement.

The drop-off fee cannot be prepaid and is paid directly to Payless at the Washington pickup counter or billed after the hire. If the counter charges a different amount than shown on your confirmation, keep all paperwork and contact support, as the No Extra Charges© guarantee may apply to undisclosed fees.

Changes to your return location after booking may reprice the hire and recalculate the drop-off fee.

No, Washington state does not have congestion charges, emission zones, or city-centre driving fees similar to London's ULEZ or other European schemes. Your Payless hire in Washington will not be subject to any such charges.

Tolling in Washington is limited to specific infrastructure:

• Bridges such as SR 520 (Seattle to Bellevue) and the Tacoma Narrows Bridge (SR 16)
• Express toll lanes such as I-405
• Specific expressway segments such as SR 509 near port areas

All Washington tolls are collected electronically through the Good To Go! system. There are no cash booths and no area-wide driving fees in cities like Seattle or Tacoma. If you drive your Payless hire only on non-tolled roads in Washington, you will not incur any toll or road-use charges at all.

Keep in mind that if you drive your Payless hire from Washington into Oregon, toll rules may differ on cross-border routes such as the I-5 Bridge, where tolling is expected to begin in 2026. Always check your hire agreement for permitted driving areas before crossing state lines.

When hiring with Payless in Washington, your booking may include collision and liability protections depending on the rate plan you selected. Here is a summary of the main coverages:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Payless hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero. CDW/LDW does not cover third-party injuries or property damage.
• Third-Party Liability (LIS/SLI/ALI): covers bodily injury and property damage you may cause to others while driving the Payless hire in Washington. Some Washington locations include the state minimum liability by default, but limits may be low. Adding supplementary liability up to US$300,000 is strongly recommended.
• Personal Accident Insurance (PAI): covers your own injuries and those of passengers. This is separate from CDW/LDW and LIS.

Check your booking confirmation to see which protections are already included in your Payless rate for Washington. At the counter, review the hire agreement carefully before signing and decline any add-ons you do not need. If you are charged for cover that was already shown as included on your confirmation, the No Extra Charges© guarantee may apply after verification.