Payless Car Hire
Honolulu

Hola Car Rentals is the only premium partner of the top car hire brands operating in Honolulu, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Honolulu.

No. With Hola Car Rentals, all costs and charges for your booking in Honolulu are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Honolulu charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Payless counter at Honolulu Airport is located at the Consolidated Rental Car Facility (CONRAC), 300 Rodgers Boulevard, Honolulu, HI 96819. All on-airport hire brands, including Payless, operate from Level 2 of this five-storey building.

To reach the Payless counter from your terminal:

• Terminal 2 (baggage claims 19 to 31): You can walk directly to CONRAC via signed paths, with entrances across from Baggage Claims 26 and 31.
• Terminal 1, Terminal 2 international arrivals or baggage claims 16 to 18, and Terminal 3: Take the free rental car shuttle from the designated ground-level pickup points. The shuttle ride is under 5 minutes and operates daily from approximately 4:00 AM to midnight.

Once inside CONRAC, follow signage to the Payless counter on Level 2, complete your paperwork, then proceed to the vehicle bay to inspect and collect your car. Allow 10 to 15 minutes from the curb to the counter.

To collect your Payless hire in Honolulu, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name. If your licence is not in English and does not use a Latin (Roman) alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory alongside your original licence.
• A physical major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold. Debit, prepaid, and virtual cards are not accepted.
• A valid passport or government-issued photo ID.
• Your booking confirmation.
• Round-trip flight or cruise tickets (required for international visitors).

All documents must be physical originals. Digital copies are not accepted at the Payless counter in Honolulu. If you think you may need an IDP, obtain it in your home country before travelling, as it cannot be issued abroad.

No, there are no toll roads, toll bridges, or toll tunnels anywhere in Hawaii, so Payless renters driving in Honolulu will not encounter any toll charges during their trip on the island.

Unlike many U.S. mainland destinations, Hawaii has no electronic toll systems such as E-ZPass or SunPass, and there are no congestion charges or emissions zone fees similar to those found in cities like London or New York. You will not need to enrol in any toll programme or purchase a transponder pass for driving in Honolulu.

If you plan to drive to other regions of the U.S. mainland at any point during your broader travels where tolls do apply, all Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire period. To claim, email [email protected] within 30 days of returning your Payless vehicle, attaching your hire agreement and toll receipts.

When you pick up your Payless hire in Honolulu, the counter will place a temporary authorisation hold on your credit card. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class, season, and the specific Payless location at Honolulu Airport.

Important things to know about the deposit:

• The hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle.
• Your bank controls how quickly the hold disappears after release. It can take up to 15 working days.
• You must present a physical major credit card with the driver’s name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted at the Payless counter in Honolulu.
• Bring a backup credit card in case your primary card is declined.
• Notify your bank of your travel dates to prevent fraud blocks on the authorisation.

If you are hiring a premium or specialised vehicle, the hold may be higher than the standard estimate above.

Yes, Payless charges an additional driver fee in Honolulu unless your booking confirmation explicitly states that an additional driver is included at no charge.

For Payless hires, the standard additional driver fee is US$13 per hire day plus applicable taxes, with a maximum charge of US$65 plus taxes. The additional driver must be present at the Payless counter in Honolulu at the time of collection, show a valid driver’s licence, and sign the hire agreement.

Additional requirements for adding a driver to your Payless hire in Honolulu:

• The additional driver must meet the minimum age requirement. For Payless, additional drivers should generally be at least 25 years old at the time of collection.
• If the additional driver’s licence is not in English and does not use a Latin (Roman) alphabet, they will also need an International Driving Permit.
• Only drivers listed on the hire agreement are covered by protections such as CDW/LDW.

Check your booking confirmation before arriving at the Honolulu counter to confirm whether the additional driver fee is included or payable locally.

Hiring from Payless at Honolulu Airport (HNL) means your total cost will include several local fees and taxes on top of your base rate. These are standard charges for airport hires in Hawaii and are not unique to Payless.

Typical fees and taxes you may see at the Honolulu counter include:

• Airport concession recovery fee: a percentage of the base rate charged by the airport for operating on airport premises.
• Customer facility charge (CFC): a per-day fee that funds the CONRAC facility at 300 Rodgers Boulevard, Honolulu.
• Hawaii state hire vehicle surcharge: a daily statewide surcharge applied to all hire vehicles.
• Oahu general excise tax: approximately 4.712%, which is higher than typical mainland sales tax rates.

Your booking confirmation will show which fees are included in your prepaid rate and which are listed as payable at the Honolulu Payless counter. If your confirmation shows taxes and fees as included, you should not be billed separately for those items at collection. If you are, the No Extra Charges© guarantee may apply.

The minimum age to hire from Payless in Honolulu without a young-renter surcharge is 25. Drivers aged 21 to 24 may still hire but will be subject to a daily young-renter surcharge, and most vehicle classes are restricted to renters aged 25 and older.

Key age-related rules for Payless hires in Honolulu:

• Drivers aged 21 to 24 can hire economy, compact, and intermediate vehicle classes, but premium, full-size, SUV, minivan, convertible, and luxury categories are typically restricted.
• The young-renter surcharge is a daily fee paid at the Payless counter in Honolulu and is not included in your prepaid rate.
• Hawaii is not one of the states (New York or Michigan) that require hire companies to accept drivers aged 18 to 20, so the minimum age at the Honolulu Payless location is 21.
• Additional drivers aged 21 to 24 may be charged the surcharge or may not be accepted. For Payless, additional drivers are generally required to be at least 25.

A valid driver’s licence and a physical major credit card in the main driver’s name are required regardless of age.

Your Payless hire in Honolulu may or may not include collision and liability cover depending on the rate plan you selected. Always check your booking confirmation to see exactly what is included before arriving at the Honolulu counter.

The two main types of cover to understand:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Payless hire vehicle itself. A deductible may still apply unless your confirmation states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving in Honolulu. Some U.S. states require a minimum level of liability, but not all do. Adding supplementary liability cover is strongly recommended.

CDW/LDW and liability cover are separate protections. Having one does not replace the other. If you are unsure what your Payless booking in Honolulu includes, review the rate details on your confirmation or contact support before collection.

Payless hires in Honolulu follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to avoid fuel fees on your Honolulu Payless hire:

• At collection, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard.
• Refuel within approximately 10 miles of the CONRAC return facility at 300 Rodgers Boulevard, Honolulu, before dropping off the vehicle.
• Keep your final fuel receipt showing the date, time, and station address as proof.
• For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge.

Be aware that fuel prices in Hawaii are significantly higher than the U.S. mainland average, typically 30 to 50% above national averages, due to the islands’ geographic isolation and fuel import costs. Budget for this when planning your Honolulu trip with your Payless hire. If you return the vehicle below the recorded starting level, Payless may charge a fuel shortfall at their refuelling rate plus a service fee, which is typically higher than retail pump prices.

Yes, Honolulu has an active automated speed camera enforcement programme that can result in mailed fines for drivers of Payless hire vehicles.

Key facts about speed enforcement in Honolulu:

• As of late 2025, Honolulu operates more than 17 camera-monitored locations in the downtown area, including approaches on Pali Highway, Piikoi Street, and other corridors with speed limits as low as 25 mph.
• Cameras automatically issue citations for speeds more than 11 mph over the posted limit. Fines start at approximately US$97 and are mailed to the registered vehicle owner, meaning Payless would receive the notice and pass the charge to you.
• Red-light camera violations are also enforced at multiple intersections.
• The warning period ended in March 2025, so all violations now result in fines.

When driving your Payless hire in Honolulu, observe posted speed limits carefully, particularly in downtown corridors and near school zones. Fines and traffic tickets are not covered by CDW/LDW or any hire insurance, and post-rental charges for violations will be billed to the credit card on file after your hire ends.

Yes, one-way hires are possible with Payless, but a drop-off fee may apply depending on the route and whether a different return location is available.

Things to know about one-way Payless hires from Honolulu:

• If you pick up at Honolulu Airport (HNL) and return to a different city or island location, a drop-off fee is likely. This fee is route-specific and varies by distance, vehicle class, and season.
• Cross-island or inter-island one-way hires may be restricted or carry higher fees, as repositioning vehicles between Hawaiian islands involves significant logistical costs.
• The drop-off fee, if applicable, will be shown on the booking details page under the section labelled as due at the destination. It cannot be prepaid.
• If you change your return location after booking, the hire may be re-priced and a new or higher drop-off fee may apply.

Always confirm the drop-off fee for your specific Honolulu Payless route during the booking process. If the fee does not appear during checkout, no drop-off fee applies to that route.

Most bookings include travel assistance cover provided by Terrawind Global Protection, which can be valuable if you experience a medical emergency or other travel disruption during your Payless hire in Honolulu.

Coverage typically includes:

• Travel and medical insurance for up to 5 passengers in the vehicle.
• Legal assistance in the event of a road accident, which is particularly useful if you are involved in an incident on Honolulu's H-1 Freeway or other local roads.
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

To reach the 24/7 assistance line, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit applies only to non-North American customers. Renters who are residents of the United States or Canada do not qualify for this cover. It also does not cover damage to the Payless hire vehicle itself (that is handled by CDW/LDW) or liability to third parties (covered by LIS/ALI/SLI). Check your booking confirmation for the exact terms applicable to your Honolulu reservation.

To return your Payless hire at Honolulu Airport, drive back to the CONRAC facility at 300 Rodgers Boulevard, Honolulu, HI 96819, and follow the signs to the Payless return area.

Steps for a smooth return:

• Refuel within approximately 10 miles of CONRAC before arriving, as the Full-to-Full fuel policy requires you to return the tank at the recorded starting level. Keep your fuel receipt.
• Follow Rental Car Return signage from the airport road network to CONRAC and proceed to the Payless designated return bay.
• A Payless agent will inspect the vehicle and close out the contract. Take photos of the car before handing over the keys as a precaution.
• Request a final receipt at the counter or confirm how it will be sent to you. Keep this document in case any post-hire charges appear on your card.
• After returning the vehicle, take the free CONRAC shuttle back to your departure terminal. For Terminal 1 or Terminal 3 departures, use the ground-floor shuttle near the central lift.

Note that some charges, such as any outstanding tolls from other states or administrative fees, may appear on your credit card days after the Payless hire in Honolulu is closed. This is normal and does not indicate an error.