Payless Car Hire
Anchorage

Hola Car Rentals is the only premium partner of the top car hire brands operating in Anchorage, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Anchorage.

No. With Hola Car Rentals, all costs and charges for your booking in Anchorage are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Anchorage charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Payless car hire counter at Anchorage is located at Ted Stevens Anchorage International Airport (ANC), with the hire facility at 1130 W International Airport Rd, Anchorage, AK 99518.

Payless, along with other hire brands at Anchorage, is served from a centralised Rental Car Centre located across from the South Terminal. Free shuttle buses connect the airport terminals to the Rental Car Centre approximately every 15 minutes, so after collecting your baggage, follow the signs to the hire bus stop and board the shuttle to reach the Payless counter.

Allow at least 30 to 60 minutes from baggage reclaim to driving away, accounting for the shuttle ride, counter paperwork, and vehicle inspection. Bring your booking confirmation, a physical major credit card in the main driver’s name, your driver’s licence, and your passport or government-issued photo ID.

Alaska has almost no toll roads, but there is one important exception for anyone driving a Payless hire car out of Anchorage: the Anton Anderson Memorial Tunnel, also known as the Whittier Tunnel.

This is the longest highway tunnel in North America at 2.5 miles, connecting Whittier to Highway 1 near Anchorage. Key facts for Payless renters:

• The toll is cash-only at a staffed booth. There are no electronic transponders, E-ZPass, or cashless billing systems in Alaska.
• The standard toll for a 2-axle passenger vehicle is US$13. Larger vehicles with more axles pay more.
• Hire toll programmes such as PlatePass or e-Toll do not apply here, since the tunnel requires direct cash payment at the booth.
• No congestion charges or emissions zones exist anywhere in Alaska.

Simply have cash ready before approaching the tunnel. There is no automatic billing, no violation risk, and no hire company processing fee for this toll since it is paid directly at the booth.

To pick up your Payless hire car in Anchorage, you must present the following physical documents at the counter:

• Your original, unexpired driver’s licence in the main driver’s name.
• A physical major credit card with the driver’s name printed on the card, used for the security deposit authorisation hold. Debit and prepaid cards are not accepted.
• Your passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight tickets or proof of onward travel.

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Payless counter in Anchorage or at any partner location.

Yes, all Hola Car Rentals bookings, including Payless hires in Anchorage, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.

For most driving around Anchorage this benefit is straightforward to use, since Alaska has only one tolled road: the Whittier Tunnel (Anton Anderson Memorial Tunnel), which charges US$13 cash for a standard car. If you pay that toll during your Payless hire, you can claim it back through Tolls Cashback.

To claim, email [email protected] within 30 days of returning the vehicle and include:

• Your Hola Car Rentals reservation confirmation.
• A copy of the hire agreement signed at the Payless counter in Anchorage.
• A receipt or proof of the toll payment.

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.

Yes, a physical major credit card in the main driver’s name is required to hire from Payless in Anchorage. The card must have the driver’s name printed on it and must have sufficient available credit to cover the security deposit authorisation hold.

In the United States, typical security deposit holds range from approximately US$300 to US$400 for standard vehicles, though the exact amount is set by the Payless counter in Anchorage and may vary by vehicle class or season.

• Debit cards are not accepted for the security hold.
• Prepaid or virtual cards are not accepted.
• Digital wallets such as Apple Pay or Google Pay are not accepted for the deposit.
• The card must belong to the main driver, not a third party.

Even if you prepaid your booking online, you must still present a physical credit card at the Payless counter in Anchorage at collection. It is advisable to bring a backup credit card in case your primary card is declined.

The minimum age to hire from Payless in Anchorage without a surcharge is 25. Drivers aged 21 to 24 may hire but will be subject to a young-driver surcharge.

For Payless in Anchorage, the additional driver fee structure also applies to age: additional drivers must generally be at least 25 years old at the time of collection. The young-driver surcharge for Payless is US$13 per hire day plus taxes, with a maximum charge of US$65 plus taxes.

• Drivers under 25 are also restricted from hiring certain vehicle classes such as full-size SUVs, premium, luxury, convertible, and minivan categories.
• Economy, compact, and intermediate vehicle classes are typically available to drivers aged 21 to 24.
• Drivers under 21 cannot hire from Payless in Anchorage.

Alaska is not one of the states (like New York or Michigan) that require hire companies to hire to drivers aged 18 and over, so the standard 21-minimum policy applies at the Anchorage location.

Payless hires in Anchorage follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to follow for your Anchorage hire:

• At collection, check the fuel gauge with the Payless agent and confirm the starting level is recorded on the hire agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.
• Refuel within approximately 10 miles of the return location at Anchorage airport before dropping off the vehicle.
• Keep your final fuel receipt showing the date, time, and station address.
• For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge.

If you return the Payless vehicle in Anchorage with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. Returning the car full is always the most economical option.

Yes, you can add an additional driver to your Payless hire in Anchorage, either as an included benefit or for a fee payable at the counter.

Check your booking confirmation first. If it states "Additional driver free of charge," the first extra driver is included at no cost. If it is not included, Payless in Anchorage charges US$13 per hire day plus taxes, with a maximum of US$65 plus taxes for the additional driver.

Important requirements for adding a driver at the Payless counter in Anchorage:

• The additional driver must be present at collection and show a valid driver’s licence.
• For Payless, additional drivers must generally be at least 25 years old.
• Both the main driver and the additional driver must sign the hire agreement.
• If the additional driver’s licence is not in English or uses a non-Latin alphabet, an IDP is required.

Only drivers listed on the hire agreement are covered by protections such as CDW/LDW. Anyone not named on the contract who drives the vehicle may void cover and result in additional charges.

Most Hola Car Rentals bookings, including Payless hires in Anchorage, include travel assistance coverage provided by Terrawind Global Protection. This is especially relevant in Anchorage given the remote nature of Alaska’s road network, where a breakdown or medical emergency far from the city can be a serious concern.

Coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers.
• Legal assistance in the event of a road accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this travel assistance cover on their Payless Anchorage hire. Always review your booking confirmation for the exact terms and coverage limits that apply to your reservation.

The insurance included in your Payless hire in Anchorage depends on the rate plan you selected when booking through Hola Car Rentals. Always check your booking confirmation for the exact coverages listed.

Common coverages available for Anchorage hires include:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Payless hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving. Some U.S. states require a minimum level of liability, but not all do. Adding supplementary liability cover is strongly recommended.

CDW/LDW does not cover third-party liability, your personal injuries, or your belongings. These are separate protections. In Alaska, as in all U.S. states, you are responsible for confirming that your Payless hire agreement in Anchorage reflects the coverages shown on your booking confirmation before you drive away.

Yes, one-way hires with Payless in Anchorage are possible, but a drop-off fee may apply depending on your destination, vehicle class, and dates.

Key points before booking a one-way Payless hire from Anchorage:

• The drop-off fee is route-specific and shown during the booking process under the "To pay at destination" section. Review this before confirming your reservation.
• Long-distance or cross-state one-ways typically carry a fee. The amount varies by destination and vehicle class.
• Premium, large SUV, and specialised vehicle classes often have higher repositioning fees or may not be available for one-way travel.
• Cross-border one-ways (e.g., into Canada) may be restricted or require prior authorisation. Check your hire agreement for territory restrictions.

If you need to change your drop-off location after booking your Anchorage hire, contact support before your collection date, as route changes mid-hire must be approved by the partner and may increase the fee or affect availability.

If your flight to Anchorage is delayed, Payless will generally hold your reservation for up to 24 hours from the original scheduled collection time, provided you arrive during counter opening hours.

• If your delay is less than 24 hours, your Payless booking in Anchorage should be protected. Arrive at the Rental Car Centre shuttle stop as soon as you collect your baggage.
• If your delay exceeds 24 hours, contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or by email at [email protected] as soon as possible. Changes are not guaranteed but the team will assist where possible.
• Ensure you will be arriving during the Payless counter’s opening hours in Anchorage. After-hours arrivals may not be able to complete the hire even within the 24-hour hold window.

It is always advisable to have your booking confirmation accessible so you can quickly provide your reservation details when contacting support or the Payless counter in Anchorage directly.

Yes, driving in Anchorage with a Payless hire car has some characteristics that differ from other U.S. cities and from driving in most international destinations.

• Road access controls: Anchorage enforces strict street classifications that limit direct driveway access on major collectors and arterials. Navigation apps may not always reflect these restrictions accurately, so be prepared for unexpected detours or route adjustments.
• Major highways: The Glenn Highway and Seward Highway are the primary routes in and out of Anchorage. Both are wide, multi-lane roads with variable topography that can disorient first-time drivers, especially where the road grid shifts due to terrain.
• Wide road widths: Anchorage roads are built to accommodate heavy freight traffic, with unusually wide lanes and turning radii. This is different from the narrower urban roads common in Europe and many other international cities.
• No toll roads in the city: There are no tolls within Anchorage itself. The only toll in Alaska is the Whittier Tunnel, located outside the city on the road to Whittier.
• No congestion charges or emissions zones exist anywhere in Alaska.

Always review the hire agreement at the Payless counter in Anchorage for any territory or usage restrictions before driving.