National Car Hire
Honolulu

Hola Car Rentals is the only premium partner of the top car hire brands operating in Honolulu, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Honolulu.

No. With Hola Car Rentals, all costs and charges for your booking in Honolulu are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Honolulu charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The National Car Hire counter at Honolulu's Daniel K. Inouye International Airport (HNL) is located on the second floor of the Consolidated Rent-A-Car facility, known as CONRAC, at 300 Rodgers Boulevard, Honolulu, HI 96819.

Depending on which terminal you arrive at, here is how to reach the National counter:

• Terminal 2, Baggage Claims 26 or 31: you can walk directly across to the CONRAC entrance, no shuttle needed.
• Terminal 1, Terminal 2 international arrivals (Claims 16 to 18), or Terminal 3: follow the Rental Car Shuttle signs and board the free shuttle, which runs approximately from 04:00 to midnight and takes under 10 minutes.

Once inside CONRAC, take the elevator or stairs to the second floor where the National desk is located. Present your driving licence, credit card, and booking confirmation to the agent, review the hire agreement, inspect the vehicle with the condition report, and drive away. From baggage claim to driving off, plan for roughly 15 to 20 minutes depending on counter traffic.

No, there are no toll roads, toll bridges, or toll tunnels anywhere in Hawaii, including Honolulu. National Car Hire customers driving on Oahu will not encounter any cashless toll lanes, transponder requirements, or congestion charges of any kind.

This means you will not need to enrol in a toll programme, purchase a daily toll pass, or worry about post-hire toll invoices during a standard Honolulu hire.

Hawaii also has no emissions zones or city-centre driving fees similar to those found in some European cities, so there are no additional road-use charges to plan for.

While tolls are not a concern in Honolulu, your hire will still carry Hawaii-specific airport fees and state surcharges at pickup. These are separate from tolls and are detailed in your booking confirmation under the charges due at the counter.

To collect your National Car Hire in Honolulu, you must present the following physical documents at the CONRAC counter:

• A valid, original driving licence in the main driver’s name.
• A major credit card with the driver’s name printed on the card, used for the security deposit hold.
• A passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors from outside the United States).

If your driving licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation document only and must be carried alongside your original licence at all times.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the National counter in Honolulu or at any other hire location.

Yes, Tolls Cashback is included on all Hola Car Rentals bookings, including your National Car Hire in Honolulu, even though Hawaii has no toll roads.

Because Honolulu and the rest of Oahu are toll-free, you will not accumulate toll charges during a standard hire on the island. However, if your itinerary involves driving to another U.S. region where tolls apply, the Tolls Cashback benefit reimburses up to 5% of your total booking value for tolls paid during the hire period.

To submit a claim after returning your National vehicle:

• Email [email protected] within 30 days of vehicle return.
• Include your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing toll charges paid.
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

Renting from National Car Hire at Honolulu's HNL airport means your final cost at the counter will include several Hawaii-specific surcharges on top of your prepaid rate. These typically include:

• Airport concession recovery fee (up to approximately 7.5%).
• Customer facility charge (approximately US$4.50 to US$5.50 per day), which funds the CONRAC building where National operates.
• State of Hawaii hire vehicle surcharge (approximately US$5.00 per day).
• Honolulu city vehicle tax (approximately 7.25% on the gross hire amount).
• Hawaii general excise tax (GET) of approximately 4.712%.

Combined, these add-ons can increase your base rate by 20% to 30%. The exact amounts that apply to your National reservation in Honolulu will be listed in your booking confirmation under the section showing charges due at pickup. If your confirmation states that taxes and fees are included, you should not be billed separately for those items at the counter.

Yes, drivers under 25 years old are subject to a young driver surcharge when hiring from National Car Hire in Honolulu. National, along with its sister brands Alamo and Enterprise, charges approximately US$15 per day plus applicable taxes for drivers aged 21 to 24.

Additional points to keep in mind:

• The minimum age to hire with National in Honolulu is 21. Drivers under 21 are not eligible to hire.
• Certain vehicle classes, including full-size SUVs, minivans, premium, and luxury categories, are typically restricted to renters aged 25 and older.
• The surcharge is paid at the National counter in Honolulu at pickup, not in advance.
• If you are adding a driver under 25 to the agreement, they may also be subject to the surcharge and must be present at the counter with a valid licence.

Once you turn 25, the young driver surcharge no longer applies. If you are unsure whether your selected vehicle class is available for your age group, review your booking confirmation or contact customer support before travelling to Honolulu.

Returning your National Car Hire in Honolulu is straightforward. Drive back to CONRAC at 300 Rodgers Boulevard and follow the National Car Hire designated return area signs inside the facility.

Before returning, refuel the tank to the level recorded on your hire agreement (Full-to-Full policy). Fuel stations along Nimitz Highway near the airport are convenient options. Refuel within roughly 10 miles of CONRAC so the gauge does not drop before you arrive. Keep your fuel receipt as proof in case of any dispute.

At the National return bay in Honolulu:

• A National agent will inspect the vehicle and close the contract.
• Ask for a printed or emailed final receipt before leaving the facility.
• The security deposit hold on your credit card will be released after the contract closes; your bank may take up to 15 business days to reflect the release.

After dropping off the vehicle, take the free CONRAC shuttle from the ground floor central elevator area back to your departure terminal. If you are returning outside shuttle hours (after midnight), confirm after-hours drop-off procedures directly with National when you pick up the vehicle in Honolulu.

It depends on your licence. For your National Car Hire in Honolulu, an International Driving Permit (IDP) is mandatory if your driving licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. In that case, you must carry both the IDP and your original licence at all times.

If your licence is in English or uses a Latin alphabet but is issued outside the United States or Canada, an IDP is strongly recommended, though not always strictly required. Some hire partners and local regulations may ask for one, so obtaining it before you travel to Honolulu is the safest approach.

Key points to remember:

• The IDP is a translation document only. It is not a standalone licence and will not be accepted without your original licence.
• Obtain your IDP in your home country before departing. U.S. issuers such as AAA do not issue IDPs to holders of non-U.S. licences.
• All documents presented at the National counter in Honolulu must be physical originals. Digital versions are not accepted.

Visitors from the United States or Canada driving on a valid English-language licence do not need an IDP for a Honolulu hire.

Most Hola Car Rentals bookings, including National Car Hire reservations in Honolulu, include travel assistance coverage provided by Terrawind Global Protection. This benefit is designed for situations such as a medical emergency, a road incident on the H-1 freeway, or an unexpected event during your stay on Oahu.

Core benefits typically included are:

• Travel insurance with medical coverage for up to 5 passengers.
• Legal assistance in the event of a road accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

To reach the 24/7 assistance line, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this travel assistance coverage, regardless of where they pick up their National hire in Honolulu. Always review your booking confirmation for the exact terms and coverage limits that apply to your reservation.

Yes, you can add an additional driver to your National Car Hire in Honolulu, but it must be done in person at the CONRAC counter during pickup.

Here is what to expect:

• The additional driver must be physically present at the National counter in Honolulu with a valid driving licence (and an IDP if their licence is not in a Latin alphabet).
• Both the main driver and the additional driver must sign the hire agreement.
• National, along with Alamo and Enterprise, charges approximately US$15 per day plus taxes for each additional driver not included in your rate.
• Check your booking confirmation first. If it states "Additional driver free of charge," the first extra driver is covered at no cost.
• Drivers under 25 added to a National reservation in Honolulu may also be subject to the young driver surcharge on top of the additional driver fee.

Only drivers listed on the hire agreement are covered by the vehicle's protections. Anyone who drives the National vehicle in Honolulu without being named on the contract may void coverage and result in additional charges. If you need to add a driver after pickup, visit a National branch to update the agreement.

When you pick up your National Car Hire in Honolulu, the counter agent will place a temporary authorisation hold on your credit card as a security deposit. For standard vehicle classes in the United States, this hold is typically in the range of US$300 to US$400, though the exact amount can vary based on the vehicle class, hire duration, and National's policies at the Honolulu CONRAC location.

Important things to know about the deposit:

• The hold is not a charge. It temporarily reduces your available credit until the hire contract closes and your bank releases the authorisation.
• Banks can take up to 15 business days to reflect the release after National closes the contract in Honolulu.
• You must present a physical major credit card with the driver’s name printed on the card. Debit cards, prepaid cards, and virtual card numbers are not accepted for the deposit.
• Bring a backup credit card in case your primary card is declined.

If you are hiring a premium or speciality vehicle from National in Honolulu, the hold amount may be higher. Confirm the exact authorisation amount with the National agent before the card is processed.

Yes, National Car Hire in Honolulu will generally hold your reservation if your flight is delayed, provided the delay is less than 24 hours from your original scheduled pickup time.

Here is what to keep in mind:

• If your delay is under 24 hours, your booking is protected. Make sure you arrive during the National counter's operating hours at the Honolulu CONRAC facility, as the shuttle runs from approximately 04:00 to midnight.
• If your delay exceeds 24 hours, contact Hola Car Rentals support as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected]. Changes are not guaranteed but the team will assist where possible.
• After landing at HNL, proceed to baggage claim and then follow the Rental Car Shuttle signs to reach the free CONRAC shuttle. From Terminal 2, you can also walk directly to CONRAC.

Once at the National counter in Honolulu, present your driving licence, credit card, and booking confirmation as normal. The standard pickup process at CONRAC takes approximately 15 to 20 minutes from baggage claim to driving away.

One-way hires between Hawaiian islands with National Car Hire are generally not available because vehicles cannot be transported between islands by road. Each island operates as a separate hire market, and cross-island one-way drop-offs are typically not permitted by National or other hire partners in Honolulu.

If you need a vehicle on another island such as Maui or the Big Island, you would need to book a separate hire at that destination. Keep in mind:

• One-way hires within Oahu, for example picking up at Honolulu Airport (HNL) and returning to a Waikiki location, may be possible but could carry a drop-off fee depending on the route and National's policies.
• Any applicable drop-off fee for a one-way hire originating in Honolulu will be shown in your booking confirmation under the charges due at the counter.
• Cross-border or cross-territory hires involving driving the National vehicle outside the permitted area can void your cover and result in additional charges.

Before booking a one-way itinerary involving Honolulu, verify the route is available and review the drop-off fee shown during checkout to avoid surprises at the National counter.