VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Budget in Washington include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Washington, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Washington.
Will I face unexpected charges at the Budget counter in Washington when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Washington are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Washington charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
What documents do I need to pick up a Budget hire car in Washington?
To pick up a Budget hire car in Washington, you must bring the following physical documents to the counter:
- A valid, original driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the card, for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For other non-English licences, an IDP is strongly recommended.
All documents must be physical. Digital copies shown on a phone or tablet are not accepted at the Budget counter in Washington. Name mismatches between your licence, passport, and credit card are a common reason for delays, so make sure all names match before you travel.
Does Budget in Washington require a credit card for the deposit?
Yes, a physical major credit card in the main driver’s name is required at every Budget location in Washington to cover the authorisation hold at pick-up.
The hold is a temporary authorisation placed on your card, not an immediate charge. It reduces your available credit until the hire agreement is closed and your bank releases the funds, which can take up to 15 working days after return.
For a standard vehicle at a Budget location in Washington, typical holds range from approximately US$300 to US$400, though the exact amount depends on the vehicle class, location, and season. Premium or specialised vehicles may carry higher holds.
- Debit cards are not accepted for the authorisation hold
- Prepaid or virtual cards are not accepted
- The card must be physically present and have the driver’s name printed on it
- A third party’s card is not permitted, even if they are travelling with you
Bring a backup credit card in your own name in case your primary card is declined, and notify your bank of your travel plans to prevent fraud blocks on in-person authorisations in Washington.
How do tolls work when driving a Budget hire car in Washington state?
Washington state uses a fully cashless electronic tolling system called Good To Go!, managed by the Washington State Department of Transportation. There are no cash toll booths anywhere in Washington, so every Budget hire car you drive through a tolled road will be billed electronically.
Common tolled routes you may encounter in Washington include:
- SR 520 Bridge (Seattle to Bellevue): US$3.25 to US$6.30 for a standard two-axle vehicle
- Tacoma Narrows Bridge (SR 16, Tacoma to Gig Harbour): US$5.25 to US$7.25
- I-405 Express Toll Lanes: up to US$18 each way during peak periods
- SR 509 Expressway near Seattle ports: US$1.20 to US$2.40, with Pay By Mail adding US$3.00
Your Budget hire vehicle comes with an electronic toll device. At the counter you can choose an unlimited toll package, which typically costs around US$6.95 per day up to a maximum of US$34.95 per hire, plus the actual toll amounts. If you decline the package and drive a tolled road, Budget will bill the tolls to your credit card after the hire ends, along with administrative processing fees.
Tolls in Washington are time-of-day variable on some routes, so off-peak travel can reduce your costs.
Can I get cashback on tolls paid during my Budget hire in Washington?
Yes, all bookings made through Hola Car Rentals, including Budget hires in Washington, include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire.
Washington's Good To Go! toll system covers routes such as the SR 520 Bridge, the Tacoma Narrows Bridge, and the I-405 Express Toll Lanes, so tolls can add up quickly, especially if you are driving between Seattle, Bellevue, Tacoma, or Gig Harbour in your Budget vehicle.
To claim your Tolls Cashback after returning your Budget hire in Washington:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted, so keep your toll receipts or transponder statements from your Washington trip.
What local taxes and airport fees apply to Budget hire cars in Washington?
When hiring from Budget in Washington, several state and local fees are added on top of the base rate. Understanding these in advance helps you avoid surprises at the counter.
- Washington state hire car tax: 5.9% applied to all short-term hires statewide
- Airport concession recovery fee: at Seattle-Tacoma International Airport (SEA), Budget pays 10% of gross sales to the Port of Seattle and passes this cost through to customers as a concession recovery fee
- Customer Facility Charge (CFC): a standard airport add-on applied to contracts collected at airport locations
- Vehicle licence recovery fee and other local surcharges may also appear on your contract
- Toll convenience fee: approximately US$6.95 per day, up to US$34.95 per hire, if you opt into Budget's electronic toll programme in Washington
Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the counter. If your confirmation states that taxes and fees are included, you should not be billed again for those items locally. Off-airport Budget locations in Washington, such as downtown Seattle or Tacoma, typically carry lower concession fees than airport locations, which can make them a more Budget-friendly option if you do not need airport collection.
What are the operating hours for Budget locations in Washington?
Budget operates 27 locations across Washington, including airport and city centre sites, and hours vary by location. Confirming hours before you travel is important, especially for early morning arrivals or late-night returns.
Known operating hours for select Washington Budget locations include:
- Seattle City Centre (1919 5th Ave): Monday to Wednesday 8:00 AM to 4:00 PM, Thursday to Friday 8:00 AM to 5:00 PM, Saturday 8:00 AM to 4:00 PM, Sunday 8:00 AM to 2:00 PM
- Port Angeles City Centre: Monday to Friday 9:00 AM to 5:00 PM, Saturday and Sunday 9:00 AM to 1:00 PM
- Tacoma City Centre: Monday to Friday 8:00 AM to 5:00 PM, Saturday and Sunday 9:00 AM to 1:00 PM
Some Seattle city centre Budget locations, including the KOMO Plaza site near the Space Needle and the 4th Ave South site, offer after-hours key drop boxes for returns outside business hours. However, if you use a key drop, you remain responsible for the vehicle and any charges, including damage or theft, until the contract is formally closed on the next working day.
For the most current hours at your specific Washington Budget location, check your booking confirmation or contact the branch directly before your collection date.
Can I return a Budget hire car after hours in Washington?
Yes, some Budget locations in Washington offer after-hours key drop boxes, allowing you to return your vehicle outside of regular business hours.
In Seattle, the Budget locations at KOMO Plaza (100 4th Ave North, across from the Space Needle) and at 4th Ave South both have after-hours key drop facilities. You leave the keys in the designated drop box when the counter is closed.
There are important conditions to understand before using an after-hours drop in Washington:
- You remain fully responsible for the Budget vehicle, including any damage or theft, from the moment you drop the keys until the contract is officially closed on the next working day
- Fuel charges, additional mileage, and any damage discovered at check-in the following morning can still be billed to your card
- Take photos of the vehicle's condition, the fuel gauge, and the odometer before dropping the keys
- Keep the key drop receipt or any confirmation the box provides
The standard grace period for returns at Budget in Washington is typically 30 minutes past your scheduled return time. If you return significantly late, additional hourly or daily charges may apply. Always confirm after-hours procedures with your specific Washington Budget location before your hire ends.
Can I add an additional driver to my Budget hire in Washington?
Yes, you can add an additional driver to your Budget hire in Washington, but fees and age restrictions apply depending on your booking rate.
For Budget in Washington, the additional driver fee is US$13 per hire day plus applicable taxes, with a maximum charge of US$65 plus taxes for the hire period. This fee is waived if your Hola Car Rentals booking confirmation explicitly states that an additional driver is included at no charge.
Requirements for adding a driver at the Budget counter in Washington:
- The additional driver must be physically present at collection
- They must present a valid driver’s licence and any required ID
- For Budget in Washington, additional drivers must generally be at least 25 years old
- If the additional driver’s licence is not in English or uses a non-Latin alphabet, an International Driving Permit is required
Only drivers listed on the hire agreement are covered by protections such as CDW/LDW. If someone drives your Budget vehicle in Washington without being named on the contract, cover may be void and additional charges could apply. Both the main driver and the additional driver must sign the hire agreement at the counter.
What travel assistance is included with a Budget hire in Washington?
Most bookings made through Hola Car Rentals, including Budget hires in Washington, include travel assistance coverage provided by Terrawind Global Protection at no extra cost. This benefit is particularly useful if you are driving through Washington's more remote areas, such as the Olympic Peninsula near Port Angeles or the eastern regions around Pullman and Walla Walla, where medical facilities may be farther away.
The travel assistance coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact Terrawind via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit does not apply to customers who are residents of the United States or Canada. It also does not cover damage to the Budget hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI). Pre-existing medical conditions are excluded. Always review your specific booking confirmation for the exact terms that apply to your Washington hire.
What is the minimum age to hire a Budget car in Washington state?
The minimum age to hire a Budget car in Washington state without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire from Budget in Washington but will be charged a daily underage fee of US$13 per day plus taxes.
Washington is not one of the states, such as New York or Michigan, that legally requires hire companies to serve drivers aged 18 and older. Budget in Washington follows the standard policy of 21 as the minimum age for young drivers, with 25 as the threshold to avoid the surcharge.
Additional restrictions for drivers under 25 hiring from Budget in Washington include:
- Most premium, full-size, luxury, SUV, minivan, and convertible vehicle classes are restricted to drivers 25 and older
- Economy, compact, and intermediate categories are typically available to younger drivers
- A valid major credit card in the main driver’s name is still required for the deposit hold
If you are between 21 and 24 and are a citizen or resident of Latin America or the Caribbean, certain Hola Car Rentals rates fulfilled by Budget in Washington may waive the underage fee. Check your booking confirmation to see if this exception is shown, and bring your passport as proof of nationality at the Budget counter.
What fuel policy applies to Budget hires in Washington?
Budget hires in Washington follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
To avoid extra costs at the end of your Washington hire:
- Check the fuel gauge with the Budget agent at pick-up and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot
- Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
- For after-hours returns at Washington Budget locations, leave the receipt in the key drop envelope and keep a photo of the full gauge
If you return the Budget vehicle in Washington with less than a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. Using the correct fuel type is also important, as wrong-fuel incidents are not covered by the fuel policy and can generate additional charges. When in doubt about the nearest petrol station to your Washington Budget return location, ask the agent at pick-up or use a navigation app.
Does Budget in Washington offer one-way hires to other cities or states?
Yes, Budget in Washington offers one-way hires, allowing you to pick up in one city and return to a different location, but a drop-off fee may apply depending on the route.
Washington has Budget locations in cities including Seattle, Spokane, Tacoma, Bellingham, Olympia, Everett, Vancouver, Bellevue, and others, as well as at airports such as Seattle-Tacoma International (SEA), Spokane International (GEG), and Bellingham International (BLI). One-way trips between these Washington locations may or may not carry a drop-off fee depending on the distance and vehicle class.
For one-way hires from Washington to another state, such as Oregon or Idaho, cross-border policies and fees vary by route and must be confirmed at booking. Not all routes are permitted, and fees can be significant for long-distance repositioning.
- The drop-off fee, if applicable, is shown on the details page during booking under the section labelled as due at destination
- This fee cannot be prepaid and is paid directly to Budget at the counter
- Changing your return location after booking may reprice the hire and recalculate the fee
Always review your booking confirmation to confirm whether a drop-off fee applies to your specific Washington Budget itinerary before you travel.
Does Budget in Washington include insurance cover in the hire?
Budget hires in Washington do not automatically include full insurance cover in the base rate. The protections available depend on the rate plan selected when booking through Hola Car Rentals.
The main cover types relevant to a Budget hire in Washington are:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Budget vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero excess
- Third-Party Liability (LIS/SLI/ALI): covers bodily injury and property damage you may cause to others or their vehicles while driving your Budget hire in Washington. Some Washington rates include the state-minimum liability; additional cover up to US$300,000 is available as an add-on
CDW/LDW does not cover third-party liability, and LIS/SLI does not cover damage to the Budget vehicle itself. These are separate protections and both are recommended for driving in Washington.
Common exclusions regardless of cover include prohibited use such as off-road driving, driving under the influence, or allowing an unlisted driver to operate the vehicle. Only drivers listed on the Budget hire agreement in Washington are covered. Review your Hola Car Rentals confirmation to confirm exactly which protections are included in your rate before collecting your vehicle.
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