Budget Car Hire
New York

Hola Car Rentals is the only premium partner of the top car hire brands operating in New York, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in New York.

No. With Hola Car Rentals, all costs and charges for your booking in New York are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in New York charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At New York JFK Airport, all Budget hire car customers are served at Federal Circle (Station C). After collecting your baggage, follow the signs to the AirTrain inside your terminal and board to Federal Circle. The ride takes approximately 5 to 10 minutes and is free for on-airport travel between terminals and Federal Circle.

Once at Federal Circle, follow the Rental Car signs to the Budget counter. Counters at JFK operate 24 hours. When you arrive at the Budget desk, present your booking confirmation, a physical major credit card in the main driver's name, your driver's licence, and your passport or government-issued photo ID.

Budget has multiple hire car locations across New York State, giving you flexibility beyond the major airports.

• New York City: Midtown Manhattan (304 W 49th St), Upper East Side (near E 87th St and Lexington Ave), Brooklyn (New York Marriott at the Brooklyn Bridge), Columbus Circle (W 58th St)
• Outer boroughs and suburbs: LaGuardia Airport (88-08 23rd Ave, East Elmhurst), Staten Island (1120 South Avenue, inside Hampton Inn and Suites), New Rochelle (24 Station Plaza)
• Upstate New York: Albany International Airport, Buffalo Niagara International Airport, Greater Rochester International Airport (ROC), Syracuse Hancock International Airport (SYR)

Budget counter hours vary by location. For example, the Midtown Manhattan Budget location operates Sunday through Saturday from 7:00 AM to 11:00 PM. Always verify hours for your specific New York location before arrival, as after-hours returns may have different procedures.

To pick up a Budget hire car in New York, you must present the following physical documents at the counter:

• A valid, original driver's licence in the main driver's name
• A physical major credit card with the driver's name printed on the card, for the security deposit hold
• A passport or valid government-issued photo ID
• Your booking confirmation
• Round-trip flight or cruise tickets (required for international visitors)

If your driver's licence uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without your original licence.

All documents must be physical. Digital copies are not accepted at the Budget counter in New York or at any other location.

New York has an extensive toll network, and nearly all toll roads and crossings are fully cashless. When you hire a Budget vehicle in New York, the vehicle comes equipped with an electronic toll device or is enrolled in a plate-based billing system.

At the Budget counter in New York, you typically have two options:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$26 per day, covering all tolls during your hire
• Pay per use: if you decline the package, Budget charges you the actual toll amounts plus daily or administrative processing fees after your hire ends

Key New York toll costs to be aware of:

• NYC bridges and tunnels: approximately US$15 to US$25 or more per crossing
• NYC Congestion Relief Zone fee: US$8.99 plus taxes per day for driving on local streets in most of Manhattan south of 60th Street. The FDR Drive and West Side Highway are excluded as long as you do not exit into local streets within the zone

Toll charges can appear on your credit card days or even weeks after you return the Budget vehicle, as toll agencies process invoices in batches. You can also bring a compatible personal E-ZPass transponder; inform the Budget counter agent so they can deactivate the vehicle's default device and avoid duplicate charges.

Yes, every Budget hire booked through Hola Car Rentals in New York includes Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your hire.

Given New York's high toll exposure, including bridge and tunnel crossings of US$15 to US$25 or more each and the NYC Congestion Relief Zone fee of US$8.99 plus taxes per day, this benefit can add up to meaningful savings.

To claim your Tolls Cashback after your New York Budget hire:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll invoice or statement showing charges paid

Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

New York State law requires Budget and other hire companies to hire to licensed drivers aged 18 and older, which is more permissive than most other U.S. states where the standard minimum is 25.

However, drivers under 25 hiring a Budget vehicle in New York will be charged a young-renter surcharge. For Budget, this is US$13 per hire day plus taxes, capped at US$65 plus taxes for the hire period.

Additional restrictions apply to younger drivers in New York:

• Certain vehicle classes are restricted to drivers aged 25 and older, including full-size sedans, SUVs, minivans, vans, convertibles, luxury, and premium vehicles
• Economy, compact, medium sedan, standard sedan, compact SUV, and medium SUV categories are generally available to younger drivers

If you are aged 21 to 24 and from Latin America or the Caribbean, some Hola Car Rentals rates with Budget in New York may waive the young-renter fee for the main driver. Check your booking confirmation to see if this waiver is shown.

When you pick up your Budget hire car in New York, the counter agent will place a temporary authorisation hold on your credit card. This is not a charge; it reduces your available credit until the hold is released after you return the vehicle.

For standard vehicles in the United States, including New York, typical holds range from approximately US$300 to US$400. Premium or speciality vehicles may carry higher holds. The exact amount is set by the Budget desk and may vary by location, vehicle class, and season.

Important requirements for the deposit in New York:

• You must present a physical major credit card with the driver's name printed on the card
• The card must be in the main driver's name
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit

After you return the Budget vehicle in New York, the hold is released. Your bank or card issuer controls when the credit reappears on your account, which can take up to 15 business days. Bring a backup credit card in case your primary card is declined.

Yes, you can add an additional driver to your Budget hire in New York, either as part of your rate or by paying a fee at the counter.

For Budget in New York, the additional driver fee is US$13 per hire day plus taxes, with a maximum charge of US$65 plus taxes for the hire period. Some Hola Car Rentals rates include one additional driver free of charge; check your booking confirmation to see if this is listed.

Requirements for adding an additional driver at the Budget counter in New York:

• The additional driver must be present at pick-up with a valid driver's licence
• For Budget, additional drivers must generally be at least 25 years old
• If the additional driver's licence uses a non-Latin alphabet, an IDP is required
• Both the main driver and the additional driver must sign the hire agreement

Only drivers named on the hire agreement are covered by protections such as CDW/LDW. If someone not listed on the contract drives the Budget vehicle in New York, coverage may be void.

Yes, Budget offers one-way hires in New York, allowing you to pick up at one location and return at a different one, including other cities or states. However, a drop-off fee may apply depending on your specific route.

How one-way fees work for Budget hires in New York:

• Same-city routes (for example, JFK Airport to Midtown Manhattan): often no drop-off fee
• New York City to another New York city (for example, Buffalo or Albany): a drop-off fee typically applies
• New York to another state: a drop-off fee usually applies and varies by distance and vehicle class

The drop-off fee for your Budget reservation will be shown during the booking process under the section labelled as charges due at destination. It cannot be prepaid and is paid directly to Budget at the counter.

Cross-border one-way hires (for example, New York to Canada) may be restricted or require prior authorisation from Budget. Always confirm cross-border permissions on your hire agreement before driving across state or National borders.

Budget hire cars in New York follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel charges on your New York Budget hire:

• Check the fuel gauge with the agent at pick-up and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the Budget vehicle in New York below the recorded starting level, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.

For after-hours returns at New York Budget locations that offer a key drop, leave the fuel receipt in the return envelope and keep a photo of the full gauge on your phone as evidence.

When picking up a Budget hire car in New York, you will be offered several insurance and protection options at the counter. Understanding what each covers helps you avoid paying for duplicate cover.

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Budget vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero deductible. This does not cover damage to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Budget vehicle in New York. Some U.S. states require a minimum level of liability cover; confirm what is included in your rate.

CDW/LDW does not cover tyres, undercarriage, roof, or personal belongings. Only drivers named on the Budget hire agreement in New York are covered by these protections.

If you already have cover through a personal auto policy or a credit card benefit, confirm the exact terms before declining cover at the Budget counter in New York.

Yes, most Hola Car Rentals bookings, including Budget hires in New York, include travel assistance provided by Terrawind Global Protection at no extra cost. This benefit is designed for situations such as a medical emergency while driving through New York State or an incident far from your home country.

Coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in case of an accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week, call the toll-free number listed on your Hola Car Rentals booking confirmation, or contact Terrawind via WhatsApp at +1 208 910 1001 or by email at [email protected]. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this benefit on Budget hires in New York or elsewhere.

After-hours return procedures for Budget hires in New York vary by location, so always check your hire agreement for the specific instructions at your drop-off site.

Key things to know about after-hours returns at New York Budget locations:

• At the Midtown Manhattan Budget location (304 W 49th St), a key drop box is available for after-hours returns. However, you remain liable for the vehicle and any damage until the next business day when the counter opens and the car is formally checked in
• At LaGuardia Airport (LGA), Budget directs after-hours returns to the Avis lot; follow the signs and then take the shuttle to the terminal. The Fastbreak lane at LGA allows you to drop mileage and fuel information in the return box without visiting the counter
• At JFK Airport, follow the Car Rental Return signs to Federal Circle

For any after-hours Budget return in New York, take photos of the vehicle condition and fuel gauge before leaving the keys, and keep your final fuel receipt. The grace period for late returns is typically 30 minutes beyond your scheduled return time; charges for extra hours or days may apply after that window.