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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3370
3373 reviews
4.9 stars, 3373 reviews
4.9
user review 1 user review 2 user review 3 +3370
3373 reviews
4.9 stars, 3373 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 4 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 6 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 2 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 2 months ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 2 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 2 months ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 2 months ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 1 month ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 1 month ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 1 month ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 1 month ago
"So far so good"
Judy Winkin
Judy Winkin
5 1 month ago
"Easy and good deal"
Samantha de León
Samantha de León
5 1 month ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 1 month ago
"Very good. Easy."
David Garciarena
David Garciarena
5 1 month ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 1 month ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 1 month ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 1 month ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 1 month ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 4 weeks ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 4 weeks ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 4 weeks ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 4 weeks ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 4 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 4 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 4 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 4 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 3 weeks ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 4 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 3 weeks ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 3 weeks ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 3 weeks ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 3 weeks ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 3 weeks ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 3 weeks ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 3 weeks ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 3 weeks ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 3 weeks ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 2 weeks ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 2 weeks ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 1 week ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 1 week ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 1 week ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 2 days ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
micah sioson
micah sioson
5 yesterday
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Carla Ocampo
Carla Ocampo
5 6 days ago
"Company with very good prices. Easy and quick booking process."
Mario Mejia
Mario Mejia
5 54 minutes ago
"An excellent experience, 100% recommended"

About hiring a car with Avis in Washington

Avis operates across Washington from two distinct airport setups: at Seattle-Tacoma International Airport (SEA), hire cars are housed in a separate facility reached by a shared shuttle that runs every 5 to 10 minutes around the clock — the ride covers roughly 2 miles and takes about 8 minutes, so budget at least 30 to 45 minutes from baggage claim to driving away. At Spokane International Airport (GEG), the Avis counter sits inside the terminal near baggage claim, cutting that wait to around 15 to 20 minutes. Off-airport locations serve Bellevue, Tacoma, and Vancouver for renters not flying in. Washington's toll network, called Good To Go!, is fully electronic with no cash lanes — it covers the SR 520 Bridge, the Tacoma Narrows Bridge, the SR 99 Tunnel, and express lanes on I-405 and SR 167. Avis vehicles come equipped with an e-Toll device; a per-day unlimited package typically runs US$10.99 to US$25.99 and must be selected at pickup, otherwise each tolled day carries a US$6.95 convenience fee on top of the toll itself. Avis places an authorisation hold of US$200 to US$300 above the estimated hire total on a credit card in the primary driver's name — that amount can remain blocked for up to two weeks after return. Drivers whose licences use a non-Latin script, such as Arabic, Chinese, or Cyrillic, will need an International Driving Permit alongside their original licence.

Frequently Asked Questions

What does my Hola Car Rentals booking with Avis in Washington include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car hire brands operating in Washington, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Washington.

Will I face unexpected charges at the Avis counter in Washington when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your booking in Washington are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Washington charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Avis counter at Seattle-Tacoma International Airport in Washington?

The Avis counter at Seattle-Tacoma International Airport (SEA) in Washington is located near the baggage claim area inside the terminal. The SEA location is open 24 hours a day, and 24-hour drop-off is also available, making it one of the most flexible Avis pick-up points in Washington.

When you arrive, follow the car hire signs from baggage claim to reach the Avis desk. For vehicle return, the Avis drop-off address at SEA is 3150 S 160th St, SeaTac, Washington.

If you are arriving at Spokane International Airport (GEG) instead, the Avis counter is located at 9000 W Airport Dr. Hours there are 7:00 AM to 1:00 AM Monday through Friday and Sunday, and 7:00 AM to 12:00 AM on Saturday, with 24-hour drop-off available as well.

Does Washington state have toll roads, and how do they work for Avis rentals?

Yes, Washington state has several toll roads and bridges that Avis renters will encounter, and all tolling is fully cashless with no cash booths.

Washington uses the Good To Go! electronic tolling system, managed by the Washington State Department of Transportation. Common tolled routes include:

  • SR 520 Bridge (Seattle to Bellevue): US$3.25 to US$6.30 for standard vehicles
  • Tacoma Narrows Bridge (SR 16, Tacoma to Gig Harbour): US$5.25 to US$7.25
  • I-405 Express Toll Lanes: up to US$18 each way during peak hours
  • SR 509 Expressway: US$1.20 to US$2.40 depending on time of day

Your Avis hire vehicle in Washington will include an electronic toll device. At the counter you can choose an unlimited toll package (typically US$11 to US$25 per day) or pay per use. If you drive a tolled road without enrolling in a programme, tolls are billed via Pay By Mail at higher rates, and Avis will pass those charges to you along with administrative fees.

To avoid surprises, review the toll options with the Avis agent at pickup and decide which plan suits your Washington itinerary.

What documents do I need to pick up an Avis hire car in Washington?

To pick up your Avis hire car in Washington, you must present the following physical documents at the counter:

  • A valid, original driver’s licence in the main driver’s name
  • A major credit card with the driver’s name printed on the card (debit and prepaid cards are not accepted for the excess)
  • A passport or valid government-issued photo ID
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets (required for visitors from outside the United States)

If your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, you must also present an International Driving Permit (IDP) alongside your original licence. The IDP is a translation only and cannot be used without the original licence.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Avis counter in Washington. Name mismatches between your licence, passport, and credit card are a common cause of problems at pickup, so verify all names match before you travel.

Can I get Tolls Cashback on my Avis hire in Washington?

Yes, all bookings made through Hola Car Rentals, including Avis hires in Washington, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.

Washington has several cashless toll roads where charges can add up quickly, including the SR 520 Bridge, the Tacoma Narrows Bridge, I-405 Express Toll Lanes, and the SR 509 Expressway. After your Avis hire in Washington ends, you can claim back a portion of what you paid in tolls.

To claim your Tolls Cashback:

  • Email [email protected] within 30 days of returning the vehicle
  • Use the subject line: Tolls Cashback, followed by your reservation number
  • Attach your Hola Car Rentals confirmation, the Avis hire agreement, and a receipt or statement showing the toll charges paid

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so act promptly once your Washington hire is complete.

Do I need an International Driving Permit to rent from Avis in Washington?

An International Driving Permit (IDP) is not required for most visitors renting from Avis in Washington, but there is one important exception: if your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an IDP is mandatory and must be presented alongside your original licence at the Avis counter.

The IDP is a translation document only. It is not a standalone licence and will not be accepted without the original. If you think you may need one, obtain it in your home country before travelling to Washington, as it cannot be issued abroad.

Visitors holding licences issued in English or by EU and EEA countries can generally rent from Avis in Washington using their foreign licence alone, though carrying a passport as secondary identification is always recommended. Always follow the specific requirements shown on your booking confirmation, as Avis counter rules and local Washington regulations govern at pickup.

Can I pick up an Avis car in one Washington city and return it in another?

Yes, one-way hires are available through Avis in Washington, allowing you to pick up in one city and return in another. For example, you can pick up at Seattle-Tacoma International Airport and return in Bellevue, or pick up in Spokane and return in Seattle.

However, a drop-off fee may apply depending on the route, distance, and vehicle class. This fee is set by Avis and is route-specific. When booking through Hola Car Rentals, any applicable drop-off fee will be shown under the To Pay at Destination section during checkout, so you can see the cost before confirming your Washington hire.

A few things to keep in mind:

  • The drop-off fee is separate from fuel, tolls, and taxes
  • Changing your return location after booking may reprice the hire and recalculate the fee
  • Cross-border one-way hires, such as Washington to Oregon or Canada, may be restricted or carry higher fees depending on Avis policy

Always verify the return location hours before your trip, as Avis city locations in Washington have more limited hours than the 24-hour airport counters at SEA and Spokane.

What is the security deposit amount for an Avis hire in Washington?

When you pick up your Avis hire in Washington, a temporary authorisation hold will be placed on your credit card as a security deposit. For standard vehicles hired in the United States, the typical hold is approximately US$300 to US$400, though the exact amount varies by Avis location, vehicle class, and season.

Important things to know about the deposit:

  • The hold is not a charge. It temporarily reduces your available credit until Avis releases it after you return the vehicle
  • Only a major credit card with the driver’s name printed on the card is accepted. Debit cards and prepaid cards are not accepted for the deposit at Avis counters in Washington
  • Premium or speciality vehicles may require a higher hold amount
  • After return, your bank controls when the hold disappears from your statement, which can take up to 15 business days

To avoid issues at the Avis counter in Washington, notify your bank of your travel plans in advance and confirm you have sufficient available credit to cover both the deposit and any expected charges.

Is there a young driver surcharge for Avis hires in Washington for drivers under 25?

Yes, Avis in Washington charges a young-renter surcharge for drivers aged 21 to 24. The minimum age to hire from Avis in Washington without an additional fee is 25.

Drivers between 21 and 24 years old can still hire from Avis in Washington, but a daily underage fee applies and most vehicle classes are restricted. Typically, only smaller categories such as Economy, Compact, Medium Sedan, Standard Sedan, Compact SUV, and Medium SUV are available to under-25 renters.

One important exception applies to travellers from Latin America and the Caribbean: certain Hola Car Rentals rates fulfilled by Avis waive the young-renter fee for the main driver aged 21 to 24, provided the waiver is explicitly shown on the booking confirmation and the vehicle belongs to an eligible category. This exception applies only to the main driver and only within U.S. territory, including Washington.

If you are under 25 and planning to hire from Avis in Washington, check your Hola Car Rentals confirmation carefully to see whether the underage fee is waived or listed as a charge payable at the counter.

Does Travel Assistance cover me during an Avis hire in Washington?

Yes, most bookings made through Hola Car Rentals, including Avis hires in Washington, include Travel Assistance provided by Terrawind Global Protection. This benefit is particularly useful in Washington, where some routes, such as drives towards the Olympic Peninsula or eastern Washington, can take you far from urban services.

The Travel Assistance coverage typically includes:

  • Travel insurance with medical cover for up to 5 passengers
  • Legal assistance in the event of a road accident
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Avis hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI). Always review the exact terms on your booking confirmation before your Washington trip.

What fuel policy applies to Avis hires in Washington?

Avis hires in Washington follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel fees on your Washington hire:

  • Check the fuel gauge with the Avis agent at pickup and confirm the starting level is recorded on the hire agreement
  • Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot
  • Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
  • Keep your final fuel receipt as proof in case of any dispute

If you return the Avis vehicle in Washington with less fuel than recorded at pickup, you may be charged for the shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a service fee. For after-hours returns at locations like SEA or Spokane Airport, leave the receipt in the key envelope and keep a photo of the full gauge on your phone.

What insurance options are available for an Avis hire in Washington?

When hiring from Avis in Washington, two main types of cover are relevant to most renters:

  • Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Avis hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero excess. CDW/LDW does not cover damage you cause to other vehicles or people.
  • Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Avis vehicle in Washington. Some U.S. states require a minimum level of liability, but not all do. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your Washington hire.

Washington state does not have a congestion charge or emissions zone, but its highways and bridges carry real risk of incidents, making adequate cover important. Check your Hola Car Rentals booking confirmation to see which protections are already included in your Avis rate and which are optional extras available at the counter.

Can I add an additional driver to my Avis hire in Washington?

Yes, you can add an additional driver to your Avis hire in Washington, but the additional driver must be present at the Avis counter at pickup with their own valid driver’s licence and any required identification.

Whether the additional driver fee is included or charged at the counter depends on your rate:

  • If your Hola Car Rentals confirmation shows Additional Driver Free of Charge, the first extra driver is included at no cost
  • If not included, Avis in Washington charges US$13 per hire day plus taxes, with a maximum cap of US$65 plus taxes

For Avis hires in Washington, additional drivers must generally be at least 25 years old. Drivers aged 21 to 24 may be denied or charged an underage fee depending on location rules.

Only drivers listed on the Avis hire agreement are covered by protections such as CDW/LDW and liability insurance. If someone not named on the contract drives the vehicle in Washington, cover may be void and additional charges could apply. Both the main driver and the additional driver must sign the hire agreement at the counter.

What are the Avis counter hours at Washington locations outside the airport?

Avis counter hours at non-airport locations in Washington are more limited than the 24-hour service available at Seattle-Tacoma International Airport (SEA). Here are typical hours at key Washington city locations:

  • Seattle Downtown (5th Ave): Monday to Wednesday 8:00 AM to 4:00 PM, Thursday to Friday 8:00 AM to 5:00 PM
  • Bellevue (640 116th Ave NE): Monday to Friday 8:00 AM to 5:00 PM, Saturday 8:00 AM to 3:00 PM
  • Everett (Highway 99): Monday to Friday 8:00 AM to 5:00 PM, Saturday 8:00 AM to 3:00 PM, Sunday 9:00 AM to 1:00 PM
  • Spokane Airport (GEG): Monday to Friday and Sunday 7:00 AM to 1:00 AM, Saturday 7:00 AM to 12:00 AM, with 24-hour drop-off

If you plan to pick up or return your Avis vehicle in Washington outside standard business hours, choose an airport location where possible. The grace period for late returns is typically 30 minutes, after which additional time charges and late fees may apply. Always confirm current hours on your booking confirmation before your Washington trip, as hours can change on public holidays.

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