VERIFIED REVIEWS
Holger Pfarr
"By far cheaper than all rental car offers."
Sharon Radford
"Quick and easy"
Bill Harshbarger
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off.
The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days.
Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy.
And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage.
Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing.
Their AI agent, perfectly better. Very good advice.
And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select.
Looking forward to booking with Hola again"
תמיר מורוביץ
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed.
Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference.
A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass.
My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
"Very easy to book
Very easy to pay
And the best deal I could find by quite a long way
Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
"great prices easy to book definitely use again"
constanza cecchi
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
"Hola is amazing, has everything you need.
Thanks"
Damien DE SOUSA
"Easy and fast booking process"
Jason Bishop
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou.
Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
"Good car and price"
Wheeling and dealing Uk
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
"Easy to use, great prices, all inclusive"
HaYoung Son
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
"So easy to book and a great price"
Jean-Francois WILMOTTE
"Perfect, no problems at all and a very attractive price."
amarthi rivera
"👌 EXCELLENT"
Jonne Miettinen
"Easy"
Hong-Anh Ha
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
"Awesome service"
JOSE LUIS MORA
"Excellent process, very easy"
K_Cantona95
"Excellent value for money!"
Ara Bermúdez
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
"Excellent experience"
Ole Alnes
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
"Everything was very quick and clear."
Artie Divin
"Very easy to book and very cheap"
Cristian Francisco Pastore
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
"Very easy to book etc, made it all so much better"
Robert Agati
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
"Best ever service I've experienced !
Well done !!!"
mrbstube
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
"EASY AND FAST."
Cristian Barbero
"The website format and information are very clear and accessible, with many options.
I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
"Everything is very intuitive and easy when managing reservations.
The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
"So far so good"
Judy Winkin
"Easy and good deal"
Samantha de León
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
"Very easy to book and competitive prices."
ju
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
"Very easy and accommodating"
denis dadoun
"Very good. Easy."
David Garciarena
"Easy to rent, best prices"
Jose J Rivera Indio Joe
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
"Very easy process and added extras were well appreciated"
Richard Gardiner
"booking process good, seems to have lots of inclusions"
sara l.
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
"Arranged so quickly and easily, top service..!!!"
Joseph
"Booking went smoothly"
Nathaniel Rosen
"Quick, clear and easy to understand."
Esther Ng
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
"Absolutely the best price."
Michael Parrish
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
"All done smoothly"
Kiran Sedoo
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
"Hola Car Rentals company is best car rental company,
and website is great."
Neil Flavin
"Quick hassle free booking with Hola.
Always a pleasure 👍"
Tomáš Kreitl
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
"Booking is very easy😊"
Tif Shukla
"Very easy and straight forward"
mindaugas liumpa
"Easy to book"
RICCARDO CARAMASCHI
"Great deals and easy booking!
Highly recommended"
Lynne Mathias
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
"Competitive rates and guarantees.
A reliable and responsive company."
Asher Wagner
"It was an excellent experience to rent a car via HOLA the service was super."
Frequently Asked Questions
Where do I actually pick up a rental car in Downtown Miami—inside a building, a garage, or along the street?
In Downtown Miami, car rental pickup locations are typically situated within the ground floor of office buildings or in dedicated parking garages. You will rarely, if ever, find a pickup spot directly on the street due to traffic and city regulations. When you book, your confirmation will specify the exact address, which usually leads you to a branded storefront with an indoor service counter. After completing the paperwork, an agent will direct you to the vehicle, which is almost always parked in an adjacent or integrated multi-level garage.
What’s the easiest way to reach a Downtown Miami car rental location if I’m arriving by Brightline or Tri-Rail?
If you're arriving at MiamiCentral Station via Brightline or Tri-Rail, you are already in the heart of downtown and very close to many rental agencies. The most convenient option is often a short walk of just a few blocks. For locations a bit further away or if you have luggage, using a rideshare service is a quick and direct choice. Alternatively, you can hop on the free Metromover, an elevated rail system that circles the downtown and Brickell areas, which may have a stop very near your rental office.
If I’m staying in a high-rise downtown, where can I legally stop to load luggage without blocking traffic or getting towed?
Most high-rise hotels and residential buildings in Downtown Miami have a designated circular driveway or a specific loading zone for passenger drop-offs and pick-ups. This is the safest and most appropriate place to briefly stop your rental car to load luggage. It's wise to have one person stay with the vehicle while others handle the bags to ensure you are actively loading. Avoid stopping directly in a travel lane on busy streets like Biscayne Boulevard or Brickell Avenue, as traffic enforcement is very active.
How long does it usually take to get from Downtown Miami to Miami International Airport when traffic is light versus when it’s busy?
The drive from Downtown Miami to Miami International Airport (MIA) is highly dependent on traffic conditions. During light traffic, such as mid-day or late at night, the trip can take as little as 15 to 20 minutes. However, during weekday morning and evening rush hours, from roughly 7-9:30 AM and 4-7 PM, that same drive can easily extend to 45 minutes or even an hour. Always check a real-time traffic app before you depart to get the most accurate travel time estimate for your specific departure.
What’s the most straightforward route out of Downtown Miami toward the Florida Keys without dealing with complicated interchanges right away?
To head towards the Florida Keys from Downtown Miami with minimal complexity, your goal is to get onto US-1 South. The simplest way is to navigate from your pickup location to Brickell Avenue and continue heading south. Brickell Avenue seamlessly becomes US-1, also known as the South Dixie Highway, which is the main artery that will take you all the way down to Key West. This direct route allows you to avoid the immediate, and often confusing, on-ramps for I-95 and other major expressways.
If I’m driving from Downtown Miami to Key Biscayne, what should I know about causeway access points and where drivers commonly get confused?
To reach Key Biscayne from Downtown Miami, you'll need to take the Rickenbacker Causeway, and the main access point can be tricky for visitors. The most common point of confusion is navigating the interchange near the southern end of Brickell. Drivers sometimes miss the specific turn-off for the causeway and accidentally continue south on US-1 or end up on I-95. Use your GPS and look for signs explicitly mentioning Key Biscayne and the Rickenbacker Causeway as you approach the area where Brickell Avenue meets the highway.
What’s it like driving from Downtown Miami to the Everglades for a half-day trip, and which departure time helps avoid the worst congestion?
Driving from Downtown Miami to the main entrance of Everglades National Park near Homestead is generally a straightforward trip of about an hour. To avoid the worst city congestion, plan to leave downtown after the morning rush, ideally between 9:30 AM and 10:30 AM. The route primarily uses major highways that are easy to navigate. For your return trip, aim to leave the Everglades before 3:30 PM to get back into the downtown area ahead of the intense evening rush hour traffic that builds up on the expressways.
Is Downtown Miami a practical base for day trips to Key Largo if I want to return the same evening?
Yes, Downtown Miami is an excellent and very practical base for a day trip to Key Largo. The drive typically takes about 60 to 90 minutes each way, depending on traffic. By leaving downtown around 9 AM, you can bypass the worst of the morning commute and arrive in Key Largo with a full day ahead for activities like snorkeling or exploring John Pennekamp Coral Reef State Park. You can then depart Key Largo in the late afternoon and be back in Miami for dinner, making for a memorable and manageable excursion.
What’s the simplest way to plan a one-day drive from Downtown Miami that includes Wynwood, Little Havana, and a stop near the bay without circling for parking all day?
A great strategy for this multi-stop day trip is to use a 'park once, explore twice' approach. Start by driving to Wynwood in the morning when parking is easier to find, and explore the murals on foot. From there, drive to Little Havana and find a central parking lot near Calle Ocho to explore the main strip. For your bay stop, consider driving to a less congested area like Maurice A. Ferré Park near the museums, where you can park in a large garage and enjoy the waterfront views without the stress of Bayside Marketplace traffic.
Where can I park near Bayside Marketplace if I have a larger SUV and want a garage that isn’t stressful to enter?
For a less stressful parking experience with a larger SUV near Bayside Marketplace, consider using the large, multi-level garage located directly on-site. While it can be busy, its entrances are designed for high volumes of traffic and generally accommodate larger vehicles well. Alternatively, look for surface lots or garages slightly further away, such as those serving the Kaseya Center or nearby office buildings. These often have more generous spacing and clearer signage than some of the older, tighter garages in the area.
What should I expect when driving around Downtown Miami during weekday rush hour if I’m not used to aggressive merging?
Driving in Downtown Miami during rush hour requires a confident and defensive mindset. Expect heavy, slow-moving traffic where drivers often merge assertively with very little space between vehicles. Lanes can end abruptly, and drivers will frequently change lanes to gain a perceived advantage. The key is to be predictable in your own driving, use your turn signals well in advance, and maintain a safe following distance to give yourself time to react to sudden stops or merges from other cars.
Which downtown streets are the most confusing for visitors because of one-way patterns and sudden turn-only lanes?
Visitors often find the grid of one-way streets between Biscayne Boulevard and I-95 to be the most confusing part of Downtown Miami. Streets like NE 1st and 2nd Avenues, paired with SE 1st and 2nd Streets, form a complex one-way system. Additionally, major arteries like Biscayne Boulevard can be tricky, as the far-left or far-right lanes can suddenly become turn-only with little warning. It's crucial to pay close attention to overhead signs and road markings, and have your GPS active to anticipate your next move.
If my hotel is in Brickell but my rental pickup is Downtown, what’s the least annoying way to get between them with bags?
The least annoying way to travel between Brickell and a Downtown rental location with luggage is typically a rideshare service. It's a very short and direct trip that offers door-to-door convenience, eliminating the hassle of navigating public transit with bags. For a cost-free alternative with light luggage, the Metromover's Brickell and Downtown loops connect both neighborhoods. You can ride the elevated train for free, but be prepared for a short walk from the station to your final destination.
How do I plan a Downtown Miami pickup if my group is arriving separately and we want one person to handle the car while others wait somewhere comfortable?
A great way to coordinate a group pickup is to designate one person to handle the rental paperwork. The rest of the group can wait at a nearby coffee shop, hotel lobby, or a public space like Bayfront Park, which is a short walk from many rental offices. Once the driver has the car, they can either pick everyone up at the pre-arranged spot or, if the location has a passenger loading zone, the group can meet the driver back at the rental facility's entrance for a smooth departure.
What’s the best way to handle a Downtown Miami rental pickup if I have bulky items like a stroller, beach chairs, or large suitcases?
When picking up your rental with bulky items, it's best to streamline the process. Have one person complete the rental agreement at the counter while another waits with the luggage in the designated lobby or waiting area. Once you have the keys, you can drive the car to the building's passenger loading zone, if available, to load your items without blocking garage traffic. If no loading zone exists, load your items quickly and efficiently in the assigned parking spot before exiting the garage.
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