Frequently asked questions

What does my Hola Car Rentals booking include that other companies don’t offer? What does my Hola Car Rentals booking include that other companies don’t offer? What does my Hola Car Rentals booking include that other companies don’t offer? What does my booking with Hola Car Rentals include that other companies don’t offer?

Hola Car Rentals is the only premium partner of the leading car hire companies in the United States, giving you exclusive access to our All Inclusive+ rate. This rate includes additional benefits that no other company can match:

  • Free third-party liability cover starting at USD 300,000 in the event of an accident (applies only to selected rates and itineraries).
  • Toll cashback — recover up to 5% of the reservation’s total value for toll charges incurred during your hire period.
  • Premium travel medical assistance covering up to 5 passengers in case of a medical emergency, excluding pre-existing conditions.

All of this is included at no extra cost, ensuring a unique car hire experience with full protection and peace of mind throughout your journey.

Hola Car Rentals is the only premium partner of the leading car rental companies in the United Kingdom, giving you exclusive access to our All Inclusive+ rate. This rate offers additional benefits that no other company can match:

  • Full vehicle coverage with no excess (applies only to certain rates and itineraries).
  • Toll cashback — recover up to 5% of the reservation’s total value for toll charges incurred during your rental period.
  • Premium travel medical assistance, covering up to 5 passengers in case of medical emergency, excluding pre-existing conditions.

All of this at no extra cost, guaranteeing you a unique rental experience with full protection and peace of mind throughout your trip.

Hola Car Rentals is the only premium partner of the leading car hire companies in the United States, giving you exclusive access to our special rates. These rates offer an additional benefit that no other company can match:

  • Toll cashback — recover up to 5% of the reservation’s total value for toll charges incurred during your hire period.

All of this at no extra cost, guaranteeing you a unique hire experience full of savings throughout your trip.

Hola Car Rentals is a premium partner of the leading car rental companies in Canada, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

  • Full vehicle coverage with no excess (applies only for certain rates and itineraries).
  • Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental.
  • Premium travel medical assistance for up to 5 passengers in case of emergency (pre‑existing conditions excluded).

All at no additional cost, ensuring a unique rental experience with complete protection and peace of mind during your trip.

Why is it not a good idea to use your credit card’s insurance? Why is it not a good idea to use your credit card insurance? Why isn’t it a good idea to use your credit card insurance? Why is it not a good idea to use your credit card insurance?

Some credit cards include car hire insurance, but it’s important to know that this often excludes third-party liability cover and may involve excess charges, which can result in unexpected costs. In addition, processing a claim in the event of an accident can take several months.

When you book with Hola Car Rentals, you receive full cover for the hire vehicle and third-party liability protection starting at USD 300,000 (applies only to selected rates and itineraries). Fast claims processing, no excess, no hidden charges, and no surprises.

Some credit cards offer car rental insurance, but it’s important to know that they often exclude full vehicle coverage and may include excess, resulting in unexpected costs. Additionally, filing a claim after an accident can take months to process.

When you book with Hola Car Rentals, you get full coverage for the rental car with no excess (applies only to certain rates and itineraries). Claims are processed quickly, with no hidden fees and no surprises.

Some credit cards offer car rental insurance, but it’s important to know that they often exclude third-party liability coverage and may include excess, leading to unexpected costs. Additionally, filing a claim after an accident can take months to process.

At the rental counter, you can purchase coverage for your rental car at an additional cost. These options typically have no excess and allow for faster claims processing.

Some credit cards offer rental car insurance, but they often exclude full vehicle coverage and may include excess that lead to unexpected costs. In addition, processing a claim can take months.

By booking with Hola Car Rentals you get total vehicle protection and, on certain rates and itineraries, third‑party liability—with no excess, fast claims, no hidden fees, and no surprises.

What documents and requirements do I need to pick up the car? What documents and requirements do I need to collect the car? What documents and requirements do I need to pick up the car? What documents and requirements do I need to pick up the vehicle?

The physical documents and requirements needed to collect your hire car are:

  • Valid driving licence.
  • Valid physical credit card in the name of the person collecting the car, for the security deposit. Prepaid cards or cards in the name of third parties or companies are not accepted.
  • Return flight or cruise tickets.
  • Valid passport.
  • Printed booking voucher (required only for Hertz).
  • Minimum age of 25 years (the minimum age for Avis and Budget is 21 ** Applies only to certain rates and itineraries).
  • Security deposit payment or hold (amount varies depending on the hire company).

The physical documents and requirements needed to collect your hire car are:

  • A valid driving licence.
  • A valid physical credit card in the name of the person collecting the vehicle, to pay the security deposit. Prepaid credit cards or cards in the name of third parties or businesses are not accepted.
  • Return flight or cruise tickets.
  • A valid passport.
  • A printed booking voucher (required only for Hertz bookings).
  • Minimum age of 25. (For certain vehicle categories, the minimum age is 30.)
  • Payment of the security deposit or authorisation hold (the amount varies depending on the hire company).

The physical documents and requirements to collect your hire car are:

  • A valid driver’s license.
  • A valid physical credit card in the name of the person collecting the car, to pay the security deposit. Prepaid credit cards or cards in the name of third parties or businesses are not accepted.
  • Payment of the security deposit or hold (the amount varies depending on the hire company).

The physical documents and requirements to pick up your hire car are:

  • Valid driver’s license.
  • Physical credit card in the name of the person picking up the vehicle to pay the security deposit (hold). Prepaid credit cards or cards in the name of third parties or companies are not accepted.
  • Round‑trip flight or cruise tickets.
  • Valid passport.
  • Printed reservation voucher (Hertz only).
  • Minimum age 25.
  • Payment of the security deposit/hold (amount varies by hire company).
What payment methods are accepted on our website? What payment methods are accepted on our website? What payment methods are accepted on our website? Which payment methods are accepted on the website?

The accepted payment methods on our website are:

  • Credit card in your name or in the name of a family member, friend, or company.
  • Debit card with the Visa or MasterCard logo.
  • PayPal
  • Apple Pay
  • Google Pay

Additionally, the booking holder must present a physical credit card when collecting the vehicle. Prepaid cards or cards in the name of third parties or companies are not accepted.

The accepted payment methods on our website are:

  • Credit card in your name or in the name of a family member, friend, or company.
  • Debit card with the Visa or MasterCard logo.
  • PayPal
  • Apple Pay
  • Google Pay

Additionally, the booking holder must present a physical credit card when collecting the vehicle. Prepaid cards or cards in the name of third parties or companies are not accepted.

The accepted payment methods on our website are:

  • Credit card in your name or in the name of a family member, friend, or company.
  • Debit card with the Visa or MasterCard logo.
  • PayPal
  • Apple Pay
  • Google Pay

Additionally, the booking holder must present a physical credit card when collecting the vehicle. Prepaid cards or cards in the name of third parties or companies are not accepted.

The payment methods accepted on our website are:

  • Credit card in your name or in the name of a family member, friend, or company.
  • Debit card with the Visa or Mastercard logo.
  • PayPal
  • Apple Pay
  • Google Pay

In addition, the booking holder must present a physical credit card to pick up the vehicle. Prepaid credit cards or cards in the name of third parties/companies are not accepted.

Can I pay the deposit with a family member’s or friend’s credit card? Can I pay the deposit with a family member’s or friend’s credit card? Can I pay the deposit with a family member’s or friend’s credit card? Can I pay the security deposit with a family member’s or friend’s credit card?

No. The credit card used for the security deposit hold must be in the name of the booking holder. Your name must be physically printed on the card, and cards belonging to third parties are not accepted.

No. The credit card used for the security deposit hold must be in the name of the booking holder. Your name must be physically printed on the card, and cards belonging to third parties are not accepted.

No. The credit card used for the security deposit hold must be in the name of the booking holder. Your name must be physically printed on the card, and cards belonging to third parties are not accepted.

No. The card used for the pre‑authorization/deposit must be in the booking holder’s name. The card must display your name and be presented physically. Cards in someone else’s name are not accepted.

What services are included in my booking? What services are included in my booking? What services are included in my booking? What services are included in my booking?

Our rates include:

  • Insurance for the hire vehicle.
  • Theft protection for the vehicle.
  • Free third-party liability cover starting at USD 300,000 (only valid for selected rates and itineraries).
  • Toll cashback (up to 5% of the reservation’s total value)
  • No excess charges.
  • Taxes and fees included.
  • Additional driver (only valid for certain rates and itineraries).
  • Free cancellation (up to 48 hours in advance).
  • 24/7 roadside assistance.
  • Unlimited mileage.
  • Fuel policy: full to full.
  • Travel insurance with medical cover up to USD 150,000.
  • Cancellation insurance up to USD 1,500.
  • Luggage loss compensation by airlines up to USD 1,500.

Our rates do NOT include:

  • GPS.
  • Child seats.
  • Fuel (petrol).
  • Personal belongings insurance (not legally required).
  • One-way drop-off fee to a different region or country.

Our rates include:

  • Insurance for the rental car.
  • Theft protection for the vehicle.
  • Damage and theft protection with no excess (applies only to certain rates and itineraries).
  • Toll cashback (up to 5% of the reservation’s total value).
  • No excess (applies only to certain rates and itineraries).
  • All taxes and surcharges included.
  • Free cancellation (up to 48 hours before pick-up).
  • 24/7 roadside assistance.
  • Unlimited mileage.
  • Fuel policy: full to full.
  • Travel insurance with medical coverage up to GBP£100,000.
  • Cancellation insurance up to £1,500.
  • Compensation for airline-lost luggage up to £1,500.

Our rates DO NOT include:

  • GPS.
  • Child seats.
  • Fuel (gasoline).
  • Insurance for personal belongings (not required by law).
  • Drop-off fee for returning the car to a different location.

Our rates include:

  • Toll cashback (up to 5% of the reservation’s total value).
  • Taxes and surcharges included (applies only to certain rates and itineraries).
  • Free cancellation (up to 48 hours before pick-up).
  • 24/7 roadside assistance.
  • Unlimited mileage.
  • Fuel policy: full to full.

Our rates do NOT include:

  • Vehicle insurance (damage or third-party liability).
  • GPS.
  • Child seats.
  • Fuel (gasoline).
  • Personal belongings insurance (not legally required).
  • One-way drop-off fees.

Our rates include:

  • Insurance for the rental vehicle.
  • Protection against theft of the vehicle.
  • Damage and theft protection with no excess (applies only for certain rates and itineraries).
  • Toll cashback (up to 5% of the total booking value).
  • No excess (applies only for certain rates and itineraries).
  • Taxes and surcharges included.
  • Free cancellation (up to 48 hours before pickup).
  • 24/7 roadside assistance.
  • Unlimited mileage.
  • Fuel policy: full to full.
  • Travel insurance with medical coverage up to CAD 200,000.
How can I cancel my booking? How can I cancel my booking? How can I cancel my booking? How can I cancel my booking?

You can quickly and easily cancel your booking through our “Hola Car Rentals” mobile app, available for iPhone and Android. Simply go to the “My bookings” section, select the booking you wish to cancel, and follow the on-screen instructions. Please note: refunds are processed within 7 to 10 working days.

You can quickly and easily cancel your booking through our “Hola Car Rentals” mobile app, available for iPhone and Android. Simply go to the “My bookings” section, select the booking you wish to cancel, and follow the on-screen instructions. Please note: refunds are processed within 7 to 10 working days.

You can quickly and easily cancel your booking through our “Hola Car Rentals” mobile app, available for iPhone and Android. Just go to the “My bookings” section, select the booking you want to cancel, and follow the on-screen instructions. Note: refunds are processed within 7 to 10 business days.

You can quickly and easily cancel your reservation through our “Hola Car Rentals” mobile app, available for iPhone and Android. Just go to the “My Reservations” section, select the reservation you want to cancel, and follow the on-screen instructions. Note: refunds are processed within 7 to 10 business days.

How can I modify or change my booking? How can I modify or change my booking? How can I modify or change my booking? How can I modify my booking?

To modify your booking, you must first cancel it and then make a new one with the changes you need. It is not possible to amend an existing booking.

To modify your booking, you must first cancel it and then make a new one with the changes you need. It is not possible to amend an existing booking.

To modify your booking, you must first cancel it and then make a new one with the changes you need. It is not possible to amend an existing booking.

To modify your booking, you first need to cancel it and then create a new one with the desired changes. It is not possible to edit an existing booking.

How does the toll cashback benefit work? How does the toll cashback benefit work? How does the toll cashback benefit work? How does the toll cashback benefit work?

All our rates include a reimbursement of up to 5% of the reservation’s total value for tolls you pay. To request it, please email soporte@holacarrentals.com within 30 days of returning the vehicle, including the following information:

  • Proof of your booking with Hola and your itinerary.
  • Copy of the hire agreement.
  • Receipt showing the toll charges.

Important:

  • The refund will be issued to the same payment method used for the booking. This process may take 7 to 10 working days.
  • To be valid, the claim must be submitted within 30 days of returning the vehicle. Claims made after this period will not be accepted.

All our rates include a reimbursement of up to 5% of the reservation’s total value for tolls you pay. To request it, please email soporte@holacarrentals.com within 30 days of returning the vehicle, including the following information:

  • Proof of your booking with Hola and your itinerary.
  • Copy of the hire agreement.
  • Receipt showing the toll charges.

Important:

  • The refund will be issued to the same payment method used for the booking. This process may take 7 to 10 working days.
  • To be valid, the claim must be submitted within 30 days of returning the vehicle. Claims made after this period will not be accepted.

All our rates include a reimbursement of up to 5% of the reservation’s total value for tolls you pay. To request it, please email soporte@holacarrentals.com within 30 days of returning the vehicle, including the following information:

  • Proof of your booking with Hola and your itinerary.
  • Copy of the hire agreement.
  • Receipt showing the toll charges.

Important:

  • The refund will be issued to the same payment method used for the booking. This process may take 7 to 10 working days.
  • To be valid, the claim must be submitted within 30 days of returning the vehicle. Claims made after this period will not be accepted.

All our rates include a reimbursement of up to 5% of the reservation’s total value for tolls you pay. To request it, please email soporte@holacarrentals.com within 30 days of returning the vehicle, including the following information:

  • Proof of your booking with Hola and your itinerary.
  • Copy of the hire agreement.
  • Receipt showing the toll charges.

Important:

  • The refund will be issued to the same payment method used for the booking. This process may take 7 to 10 working days.
  • To be valid, the claim must be submitted within 30 days of returning the vehicle. Claims made after this period will not be accepted.
Are electronic toll systems included in my booking? Are electronic toll systems included in my booking? Are electronic toll systems included in my booking? Are electronic toll systems included in my booking?

Although prepaid electronic toll systems are not included in our rates, only Hola Car Rentals offers you the toll cashback benefit: we reimburse up to 5% of the reservation’s total value for toll charges incurred during your hiring period.

Although prepaid electronic toll systems are not included in our rates, only Hola Car Rentals offers you the toll cashback benefit: we reimburse up to 5% of the reservation’s total value for toll charges incurred during your hiring period.

Although prepaid electronic toll systems are not included in our rates, only Hola Car Rentals offers you the toll cashback benefit: we reimburse up to 5% of the reservation’s total value for toll charges incurred during your hiring period.

Although prepaid electronic toll systems are not included in our rates, only Hola Car Rentals offers you the toll cashback benefit: we reimburse up to 5% of the reservation’s total value for toll charges incurred during your hiring period.

What should I do if I get charged extra for tolls? What should I do if I get charged extra for tolls? What should I do if I get charged extra for tolls? What should I do if I’m charged extra for tolls?

Hola Car Rentals offers an additional toll cashback benefit. To use it, the booking holder must contact us directly and submit the necessary documentation to receive up to 5% of the reservation’s total value for charges incurred during the hiring period. Please note that any traffic fines and associated administrative fees will be charged directly to the credit card registered with the hire company.

Hola Car Rentals offers an additional toll cashback benefit. To use it, the booking holder must contact us directly and submit the necessary documentation to receive up to 5% of the reservation’s total value for charges incurred during the hiring period. Please note that any traffic fines and associated administrative fees will be charged directly to the credit card registered with the hire company.

Hola Car Rentals offers an additional toll cashback benefit. To use it, the booking holder must contact us directly and submit the necessary documentation to receive up to 5% of the reservation’s total value for charges incurred during the hiring period. Please note that any traffic fines and associated administrative fees will be charged directly to the credit card registered with the hire company.

Hola Car Rentals offers toll cashback as an additional benefit. To receive it, the booking holder must contact us directly and send the required documentation in order to receive a refund of up to 5% of the total booking value for tolls charged during the hire period. Please note that any fines and the associated administrative fees may be charged directly by the hire company to the registered credit card.

Where in the United States can I pick up the car? Where in the UK can I pick up the car? Where in the United States can I pick up the car? Where in Canada can I pick up the vehicle?

Our network of locations includes all major airports in the United States and over 10,000 collection points across all 50 states.

Our network of locations includes all major airports in the United Kingdom and over 5,000 pick-up points across the country's 100 counties.

Our network of locations includes all major airports in the United States and over 10,000 collection points across all 50 states.

Our network covers all major airports in Canada and over 10,000 points across the 10 provinces.

Can I make a reservation by phone? Can I make a reservation by phone? Can I make a reservation by phone? Can I make a booking by phone?

By booking through our website, you gain access to the most competitive rates and market discounts. We do not accept reservations by phone or through any other channel.

By booking through our website, you gain access to the most competitive rates and market discounts. We do not accept reservations by phone or through any other channel.

By booking through our website, you gain access to the most competitive rates and market discounts. We do not accept reservations by phone or through any other channel.

By booking through our website you access our most competitive rates and discounts. We do not accept bookings by phone or through other channels.

How can I avoid underage driver fees? How can I avoid underage driver fees? Can I avoid underage driver fees if I’m under 25? Can I avoid the charges for drivers under 25 years of age?

When booking with Avis or Budget, drivers aged 21 to 24 are exempt from the young driver surcharge. This benefit applies only to the following car categories: Economy, Compact, Standard, Intermediate, and Intermediate SUV.

It is not possible to avoid the underage surcharge. If you are under 25, you can still rent a car without issue; however, depending on the county you are traveling to, you may be subject to additional fees and specific conditions set by each hire company.

No. If you’re under 25, you can still rent a car without issue; however, depending on the state you’re traveling to, you may be subject to additional fees and specific conditions set by each hire company.

No. If you are under 25 years old, you can rent without any problem; however, depending on the province, you will be subject to additional charges and specific conditions from each hire company.

Can I hire a car if I’m under 25? Can I rent a car if I’m under 25? Can I rent a car if I’m under 25? Can I rent a car if I’m under 25?

If you hire a car with Avis, drivers aged 21 to 24 are exempt from the young driver surcharge for the following categories: Economy, Compact, Standard, Intermediate, and Intermediate SUV ** (Applies only to certain rates and itineraries. Please check with our customer service). If you book with other companies and are under 25, you can still hire a vehicle without issue; however, depending on the state you’re travelling to, additional charges and specific hire conditions may apply.

Yes, if you are under 25, you can rent a car without issue; however, depending on the county you are traveling to, you may be subject to additional charges and specific conditions from each hire company.

If you’re under 25, you can still rent a car without issue; however, depending on the state you’re traveling to, you may be subject to additional fees and specific conditions set by each hire company.

Yes, you can rent if you are under 25; however, depending on the province, additional charges and specific conditions from the hire company may apply.

Can I modify my booking after signing the hire agreement? Can I modify my booking after signing the hire agreement? Can I modify my booking after signing the hire agreement? Can I modify my booking after signing the hire agreement?

Once the hire agreement has been signed and the car has been handed over, it is no longer possible to modify or cancel the booking through Hola Car Rentals. Any changes must be arranged directly with the hire company.

Once the hire agreement has been signed and the car has been handed over, it is no longer possible to modify or cancel the booking through Hola Car Rentals. Any changes must be arranged directly with the hire company.

Once the hire agreement has been signed and the car has been handed over, it is no longer possible to modify or cancel the booking through Hola Car Rentals. Any changes must be arranged directly with the hire company.

Once the hire agreement has been signed and the vehicle delivered, it is no longer possible to modify or cancel the booking through Hola Car Rentals. Any change must be managed directly with the hire company.

Can I pick up the car in one city and return it in another? Can I pick up the car in one city and return it in another? Can I pick up the car in one city and return it in another? Can I pick up the vehicle in one city and return it in another?

Yes. If you wish to return the car to a different location, you can indicate this during the booking by selecting the “Return the car to a different location” option. If you have already collected the vehicle and wish to change the drop-off location, you must contact the hire company directly to request the change, which may result in additional charges.

Yes. If you wish to return the car to a different location, you can indicate this during the booking by selecting the “Return the car to a different location” option. If you have already collected the vehicle and wish to change the drop-off location, you must contact the hire company directly to request the change, which may result in additional charges.

Yes. If you wish to return the car to a different location, you can indicate this during the booking by selecting the “Return the car to a different location” option. If you have already collected the vehicle and wish to change the drop-off location, you must contact the hire company directly to request the change, which may result in additional charges.

Yes. If you want to return the vehicle to a different location, indicate it when booking by using the option “Return the vehicle to a different location.” If you have already picked up the vehicle and want to change the return location, you must contact the hire company directly to request the change, which may incur additional charges.

Are child seats included in my booking? Are child seats included in my booking? Are baby seats included in my booking? Are baby seats included in my booking?

No. Child seats are not included in our rates. If you wish to add a child seat or any other optional extras, you must request them directly at the hire company counter. Please note that these services are subject to availability and may incur additional charges.

No. Child seats are not included in our rates. If you wish to add a child seat or any other optional extras, you must request them directly at the hire company counter. Please note that these services are subject to availability and may incur additional charges.

No. Baby seats are not included in our rates. If you’d like to add a child seat or any other extra service, you must request it directly at the hire company’s counter. Please note that these services are subject to availability and may carry additional charges.

No. Baby seats are not included in our rates. If you wish to add a child seat or another service, request it directly at the hire counter. These services are subject to availability and additional charges.

What should I do if there are additional charges? What should I do if there are additional charges? What should I do if there are additional charges? What should I do in case of additional charges?

The booking holder must contact the hire company directly. It’s important to note that the hire company will charge any fines and applicable administrative fees directly to the registered credit card.

The booking holder must contact the hire company directly. It’s important to note that the hire company will charge any fines and applicable administrative fees directly to the registered credit card.

The booking holder must contact the hire company directly. It’s important to note that the hire company will charge any fines and applicable administrative fees directly to the registered credit card.

The booking holder must contact the hire company directly. Please note that the hire company will charge any fines and their administrative fees to the registered credit card.

How can I avoid additional charges or fees? How can I avoid additional charges or fees? How can I avoid additional charges or fees? How can I avoid additional charges or fees?

At the time of collection, carefully review the hire agreement to ensure that the terms match those of the booking made on our website.

At the time of collection, carefully review the hire agreement to ensure that the terms match those of the booking made on our website.

At the time of collection, carefully review the hire agreement to ensure that the terms match those of the booking made on our website.

At the time of collection, carefully review the hire agreement to ensure that the terms match those of the booking made on our website.

What happens if I return the car later than agreed? What happens if I return the car later than agreed? What happens if I return the car later than agreed? What happens if I return the vehicle late?

If you return the car after the time stated in the hire agreement, additional charges will apply. In this case, you must contact the branch where you collected the vehicle. The contact number can be found on the copy of the agreement provided at the start of your hire. If you return the vehicle early, NO refund will be issued for the unused hire period.

If you return the car after the time stated in the hire agreement, additional charges will apply. In this case, you must contact the branch where you collected the vehicle. The contact number can be found on the copy of the agreement provided at the start of your hire. If you return the vehicle early, NO refund will be issued for the unused hire period.

If you return the car after the time stated in the hire agreement, additional charges will apply. In this case, you must contact the branch where you collected the vehicle. The contact number can be found on the copy of the agreement provided at the start of your hire. If you return the vehicle early, NO refund will be issued for the unused hire period.

If you return the vehicle after the time specified in the contract, additional charges will apply. In this case, contact the pickup branch directly; the phone number appears on your copy of the agreement. In case of early return, no refund will be issued for the remaining period.

How can I use the insurance included in my booking? How can I use the insurance included in my booking? How can I use the insurance included in my booking? How do I use the insurance included in my booking?

In the event of an accident or issue, the booking holder must contact the hire company directly using the phone number listed in the hire agreement. They will process the applicable cover according to the terms of the included policy.

In the event of an accident or issue, the booking holder must contact the hire company directly using the phone number listed in the hire agreement. They will process the applicable cover according to the terms of the included policy.

In the event of an accident or issue, the booking holder must contact the hire company directly using the phone number listed in the hire agreement. They will process the applicable cover according to the terms of the included policy.

In the event of an accident or incident, the booking holder must contact the hire company directly using the number on the contract. The company will apply the guarantees included in the policy in accordance with its conditions.

Can I add an additional driver to my booking? Can I add an additional driver to my booking? Can I add an additional driver to my booking? Can I add an additional driver to my booking?

Yes, you can add an additional driver at no extra cost (only valid for certain rates and itineraries).

The additional driver must be present at the time of vehicle collection and must meet the minimum requirements to hire a car in the United States.

Yes, you can add additional drivers for an extra fee, which must be paid at the hire company’s counter. All drivers must be present at the time of vehicle pick-up and meet the minimum requirements to rent a car in the United Kingdom.

Yes, you can add additional drivers for an extra cost, which must be paid at the hire company's counter. All additional drivers must be present at the time of vehicle pick-up and meet the minimum requirements to rent a car in the United States.

Yes, you can add an additional driver at no cost (applies only for certain rates and itineraries). The additional driver must be present at pickup and meet the minimum requirements to rent a car in Canada.

How do I confirm my booking? How do I confirm my booking? How do I confirm my booking? How do I confirm my booking?

Once you complete your booking and receive the confirmation email with the details, your reservation is confirmed. No further action is required.

Once you complete your booking and receive the confirmation email with the details, your reservation is confirmed. No further action is required.

Once you complete your booking and receive the confirmation email with the details, your reservation is confirmed. No further action is required.

Once the booking is completed and the confirmation email is received, your booking is confirmed. No further action is required.

Is it possible to hire a car for more than 30 days? Is it possible to hire a car for more than 30 days? Is it possible to hire a car for more than 30 days? Can I rent a vehicle for more than 30 days?

Yes, some of our hire partners allow hires for 30 days or more. When searching on our platform, the system will display available results based on your selected hire period and the hire companies that support it.

Yes, some of our hire partners allow hires for 30 days or more. When searching on our platform, the system will display available results based on your selected hire period and the hire companies that support it.

Yes, some of our hire partners allow hires for 30 days or more. When searching on our platform, the system will display available results based on your selected hire period and the hire companies that support it.

Yes, some of our partner companies allow hires of 30 days or more. When you search on our platform, the system will show the available results according to the selected duration and the companies that allow it.

Can I drive the car in another state or country? Can I drive the car in another state or country? Can I drive the car in another state or country? Can I drive the car in another state or country?

With most hire companies, you can drive the car between different U.S. states and also cross the border into Canada.

Driving into Mexico is not permitted. If you plan to leave the booking territory, you must inform the hire company at the time of vehicle collection to avoid issues or additional charges.

With some hire companies, you can drive the car between different counties and even cross the border.

If you plan to travel outside the area covered by your booking, you must inform the hire company at the time of pick-up to avoid issues or additional charges.

With most hire companies, you can drive the car between different U.S. states and also cross the border into Canada.

Driving into Mexico is not permitted. If you plan to leave the booking territory, you must inform the hire company at the time of vehicle collection to avoid issues or additional charges.

With most hire companies, you can drive the car between different U.S. states and also cross the border into Canada.

Driving into Mexico is not permitted. If you plan to leave the booking territory, you must inform the hire company at the time of vehicle collection to avoid issues or additional charges.

What should I do if I have an accident? What should I do if I have an accident? What should I do if I have an accident? What should I do if I have an accident?

If you are involved in an accident, first contact emergency services and then notify the hire company. The contact number for the branch is listed on the hire agreement you received when collecting the vehicle.

If you are involved in an accident, first contact emergency services and then notify the hire company. The contact number for the branch is listed on the hire agreement you received when collecting the vehicle.

If you are involved in an accident, first contact emergency services and then notify the hire company. The contact number for the branch is listed on the hire agreement you received when collecting the vehicle.

In the event of an accident, first ensure everyone’s safety and contact emergency services if necessary. Then inform the hire company. The branch phone number appears on your copy of the agreement given to you at pickup.

Can someone else drive the hired car? Can someone else drive the hired car? Can someone else drive the hired car? Can another person drive the hired vehicle?

Only individuals listed on the hire agreement are allowed to drive the vehicle. You can add an additional driver at no extra cost (only valid for certain rates and itineraries), as long as they are present at the time of collection and meet the same requirements as the primary driver.

Only individuals listed on the hire agreement are allowed to drive the car. You can add additional drivers for an extra fee, which must be paid at the hire company’s counter. All drivers must be present at the time of pick-up and meet the minimum requirements to rent a car in the United Kingdom.

Only drivers listed on the hire agreement are allowed to operate the vehicle. You can add additional drivers for an extra fee, which must be paid at the hire company’s counter. All drivers must be present at the time of pick-up and meet the minimum requirements to rent a car in the United States.

Only the people listed on the hire agreement can drive the vehicle. You can add an additional driver at no cost (applies only for certain rates and itineraries), as long as they are present at pickup and meet the same requirements as the main driver.

Are there any usage restrictions for the hired car? Are there any usage restrictions for the hired car? Are there any usage restrictions for the hired car? Are there usage restrictions for the hired vehicle?

Vehicles hired through Hola Car Rentals are intended for personal use only. They must not be used for towing, public transport, or any other purpose outside of private hire. Any additional restrictions will be communicated at the time of signing the hire agreement.

Vehicles hired through Hola Car Rentals are intended for personal use only. They must not be used for towing, public transport, or any other purpose outside of private hire. Any additional restrictions will be communicated at the time of signing the hire agreement.

Vehicles hired through Hola Car Rentals are intended for personal use only. They must not be used for towing, public transport, or any other purpose outside of private hire. Any additional restrictions will be communicated at the time of signing the hire agreement.

Vehicles rented through Hola Car Rentals are intended strictly for personal use. They must not be used for towing, public transportation, or any other non‑intended purpose. Any additional restrictions will be communicated to you when you sign the contract.

What is the minimum age to hire a car? What is the minimum age to hire a car? What is the minimum age to hire a car? What is the minimum age to rent a car?

With most of our partner hire companies, the minimum age to hire a car without additional fees is 25 years old. If you are under 25, you can still hire a car, but extra charges and specific conditions may apply depending on the state and the hire company’s policies.

With most of our partner hire companies, the minimum age to hire a car without additional fees is 25 years old. If you are under 25, you can still hire a car, but extra charges and specific conditions may apply depending on the state and the hire company’s policies.

With most of our partner hire companies, the minimum age to hire a car without additional fees is 25 years old. If you are under 25, you can still hire a car, but extra charges and specific conditions may apply depending on the state and the hire company’s policies.

With most of our partners, the minimum age to rent without additional fees is 25. If you are under 25, hire is still possible; however, depending on the province, additional charges and specific conditions may apply according to each hire company’s policy.

What credit cards are accepted for the security deposit? What credit cards are accepted for the security deposit payment? What credit cards are accepted for the security deposit? Which credit cards do you accept for the security deposit?

The credit card you use to pay the security deposit must meet the following conditions:

  • It must be a credit card with sufficient available credit; prepaid credit cards are not accepted.
  • The card must be in good condition; cards with scratches or physical damage will not be accepted.
  • Your name must be physically printed on the card.
  • The card must have a chip and be usable in the United States.
  • It must be a physical, original card; digital or virtual cards are not accepted.
  • The card must be in your name; credit cards belonging to family members or companies are NOT valid.

The credit card you use to pay the security deposit must meet the following conditions:

  • It must be a valid credit card with an active credit line — prepaid cards are not accepted.
  • It must be in perfect condition — cards with scratches or partial damage will not be accepted.
  • Your name must be printed on the card.
  • It must have a chip and be enabled for use in the United Kingdom.
  • It must be a physical, original card — digital cards are not accepted.
  • It must be in your name — credit cards from family members or companies are NOT valid.

The credit card you use to pay the security deposit must meet the following conditions:

  • It must be a credit card with sufficient available credit; prepaid credit cards are not accepted.
  • The card must be in good condition; cards with scratches or physical damage will not be accepted.
  • Your name must be physically printed on the card.
  • The card must have a chip and be usable in the United States.
  • It must be a physical, original card; digital or virtual cards are not accepted.
  • The card must be in your name; credit cards belonging to family members or companies are NOT valid.

The card used for the security deposit must meet the following conditions:

  • Be a true credit card (prepaid cards are not accepted).
  • Be in perfect condition; damaged cards will not be accepted.
  • Display your name (main driver).
  • Have a chip and be enabled for use in Canada.
  • Be presented in physical/original format; digital cards are not accepted.
  • Be in the name of the main driver; cards in the name of relatives or companies are not valid.
Why do I need a credit card to pick up the car? Why do I need a credit card to collect the car? Why do I need a credit card to pick up the car? Why do I need a credit card to pick up the car?
  • You must present a physical, personal credit card, valid in the country where you collect the vehicle, with sufficient funds for a security deposit hold. This amount will be released once the car is returned.
  • The card must belong to the booking holder; cards from third parties are not accepted.
  • The hire company is solely responsible for approving the card.
  • Paying in advance online does not exempt you from presenting a valid international credit card at the time of collection.

The credit card used for the deposit must meet the following conditions:

  • It must be a credit card with valid available credit – prepaid cards are not accepted.
  • The card must be in good condition – scratched or partially damaged cards will not be accepted.
  • Your name must be printed on the card.
  • It must have a chip and be usable in the U.S.
  • Only physical cards are accepted – digital or virtual cards are not valid.
  • The card must be in your name – cards in the name of family members or companies are NOT accepted.
  • You must present a physical, personal credit card valid in the pick-up country, with enough funds to place a refundable security deposit hold.
  • The card must be in the booking holder’s name; third-party cards are not accepted.
  • Card approval is at the hire company’s sole discretion.
  • Paying online in advance does not exempt you from presenting a valid credit card at pick-up.

The credit card used for the security deposit must meet the following conditions:

  • It must be a valid credit card with an active credit line — prepaid cards are not accepted.
  • It must be undamaged — scratched or bent cards will not be accepted.
  • Your name must be physically printed on the card.
  • It must have a chip and be enabled for use in the UK.
  • It must be a physical, original card — no digital versions.
  • It must be in your name — cards from relatives or companies are NOT valid.
  • You must present a physical, personal credit card, valid in the country where you collect the vehicle, with sufficient funds for a security deposit hold. This amount will be released once the car is returned.
  • The card must belong to the booking holder; cards from third parties are not accepted.
  • The hire company is solely responsible for approving the card.
  • Paying in advance online does not exempt you from presenting a valid international credit card at the time of collection.

The credit card used for the deposit must meet the following conditions:

  • It must be a credit card with valid available credit – prepaid cards are not accepted.
  • The card must be in good condition – scratched or partially damaged cards will not be accepted.
  • Your name must be printed on the card.
  • It must have a chip and be usable in the U.S.
  • Only physical cards are accepted – digital or virtual cards are not valid.
  • The card must be in your name – cards in the name of family members or companies are NOT accepted.
  • You must present a physical, personal credit card, valid in the country where you collect the vehicle, with sufficient funds for a security deposit hold. This amount will be released once the car is returned.
  • The card must belong to the booking holder; cards from third parties are not accepted.
  • The hire company is solely responsible for approving the card.
  • Paying in advance online does not exempt you from presenting a valid international credit card at the time of collection.

The credit card used for the deposit must meet the following conditions:

  • It must be a credit card with valid available credit – prepaid cards are not accepted.
  • The card must be in good condition – scratched or partially damaged cards will not be accepted.
  • Your name must be printed on the card.
  • It must have a chip and be usable in the U.S.
  • Only physical cards are accepted – digital or virtual cards are not valid.
  • The card must be in your name – cards in the name of family members or companies are NOT accepted.
What is a prepaid booking voucher? What is a prepaid booking voucher? What is a prepaid booking voucher? What is a prepaid reservation voucher?
  • You must present a physical and personal credit card, valid in the country where you pick up the vehicle, with sufficient funds for a security deposit hold. This amount will be released once the car is returned.
  • The card must belong to the booking holder; cards from third parties are not accepted.
  • The hire company is solely responsible for approving the card.
  • Paying in advance online does not exempt you from presenting a valid international credit card at the time of pick-up.
  • You must present a physical and personal credit card, valid in the country where you pick up the vehicle, with sufficient funds for a security deposit hold. This amount will be released once the car is returned.
  • The card must belong to the booking holder; cards from third parties are not accepted.
  • The hire company is solely responsible for approving the card.
  • Paying in advance online does not exempt you from presenting a valid international credit card at the time of pick-up.

Bookings made through our platform do not include a voucher. However, you can print your confirmation email and present it as proof of your reservation.

It is a digital document sent by email at the time of booking. This voucher must be printed and presented when picking up the vehicle. This document is only issued for bookings with Hertz (applies only for certain rates and itineraries) and must be presented in printed form to avoid additional charges.

The document officially confirms all included services, the payment terms, rates, discounts, and the availability of the chosen category.

What is the security deposit? What is the security deposit? What is the security deposit? What is the security deposit?

The security deposit is an amount of money provided by the booking holder via credit card to cover potential additional charges such as damage or fines. This amount is held during the hire period and released once the car is returned in the agreed condition. It’s important to read and understand the hire terms and conditions, including those related to the deposit.

The security deposit is an amount of money provided by the booking holder via credit card to cover potential additional charges such as damage or fines. This amount is held during the hire period and released once the car is returned in the agreed condition. It’s important to read and understand the hire terms and conditions, including those related to the deposit.

The security deposit is an amount of money provided by the booking holder via credit card to cover potential additional charges such as damage or fines. This amount is held during the hire period and released once the car is returned in the agreed condition. It’s important to read and understand the hire terms and conditions, including those related to the deposit.

The security deposit is an amount blocked on your credit card to cover possible additional charges such as damages or fines. This amount is held during the hire period and released once the vehicle is returned in the agreed condition. It is essential to read and understand the contract terms, especially those related to the security deposit.

Can I pay for my booking with someone else’s card? Can I pay for my booking with someone else’s card? Can I pay for my booking with someone else’s card? Can I pay for my booking with someone else’s card?

Yes. You can pay online using a card in your name or in the name of a family member, friend, or company. However, the credit card presented when collecting the vehicle must belong to the booking holder. Third-party cards are not accepted at that time.

Yes. You can pay online using a card in your name or in the name of a family member, friend, or company. However, the credit card presented when collecting the vehicle must belong to the booking holder. Third-party cards are not accepted at that time.

Yes. You can pay online using a card in your name or in the name of a family member, friend, or company. However, the credit card presented when collecting the vehicle must belong to the booking holder. Third-party cards are not accepted at that time.

Yes. You can pay online with a card in your name or in the name of a family member, friend, or company. However, the credit card presented at pickup must belong to the booking holder. Cards in someone else’s name are not accepted at pickup.

Where can I find my booking voucher? Where can I find my booking voucher? Where can I find my booking voucher? Where can I find my reservation voucher?

The voucher is sent via email immediately after completing your online booking. You must print it and present it when collecting the car (only required for bookings with Hertz).

The voucher is sent via email immediately after completing your online booking. You must print it and present it when collecting the car (only required for bookings with Hertz).

The voucher is sent via email immediately after completing your online booking. You must print it and present it when collecting the car (only required for bookings with Hertz).

The voucher is sent by email immediately after your online booking. You must print it and present it when picking up the vehicle (only for bookings with Hertz).

What is your cancellation policy? What is your cancellation policy? What is your cancellation policy? What is your cancellation policy?
  • If you cancel your booking at least 48 hours before the scheduled collection time, there is no penalty.
  • If you cancel within 48 hours of collection, a 50% penalty of the total booking amount will be charged.
  • If you do not use your booking or cancel after the scheduled start time, a 100% penalty of the total amount will apply.
  • No exceptions will be made!
  • If you cancel your booking at least 48 hours before the scheduled collection time, there is no penalty.
  • If you cancel within 48 hours of collection, a 50% penalty of the total booking amount will be charged.
  • If you do not use your booking or cancel after the scheduled start time, a 100% penalty of the total amount will apply.
  • No exceptions will be made!
  • If you cancel your booking at least 48 hours before the scheduled collection time, there is no penalty.
  • If you cancel within 48 hours of collection, a 50% penalty of the total booking amount will be charged.
  • If you do not use your booking or cancel after the scheduled start time, a 100% penalty of the total amount will apply.
  • No exceptions will be made!
  • If you cancel your booking at least 48 hours before the scheduled pickup time, no penalty applies.
  • If you cancel within the 48 hours prior to pickup, a penalty of 50% of the total booking value will apply.
  • In case of no‑show or cancellation after the scheduled start time, a 100% penalty will apply.
  • No exceptions will be made.
Can I add GPS or fuel to my booking? Can I add GPS or fuel to my booking? Can I add GPS or fuel to my booking? Can I add a GPS or fuel to my booking?

Hola Car Rentals rates include vehicle insurance, free liability cover (only valid for selected rates and itineraries), taxes, unlimited mileage, and an additional driver (only valid for certain rates and itineraries). If you wish to add other services such as GPS or fuel, you must request them directly at the hire counter when collecting the vehicle. These services may incur an additional fee set by the hire company.

If you wish to include additional services such as GPS or fuel, you must request them directly at the counter when picking up the car. These services may carry an additional cost determined by the hire company.

If you wish to include services such as GPS or fuel, you must request them directly at the counter when picking up the car. These services may incur an additional cost set by the hire company.

Hola Car Rentals rates include vehicle insurance, taxes, unlimited mileage, and, on certain rates and itineraries, an additional driver. If you want to add other services such as GPS or a fuel package, you must request them directly at the counter when picking up the vehicle. These services may have additional charges set by the hire company.

Are pets allowed in the hired car? Are pets allowed in the hired car? Are pets allowed in the hired car? Are pets allowed in the vehicle?

Most hire companies allow pets. However, we recommend contacting the hire branch directly to inform them. Also, please ensure the vehicle is returned clean and free of pet hair to avoid additional cleaning or repair charges.

Most hire companies allow pets. However, we recommend contacting the hire branch directly to inform them. Also, please ensure the vehicle is returned clean and free of pet hair to avoid additional cleaning or repair charges.

Most hire companies allow pets. However, we recommend contacting the hire branch directly to inform them. Also, please ensure the vehicle is returned clean and free of pet hair to avoid additional cleaning or repair charges.

Most hire companies allow pets. However, we recommend informing the branch where you will pick up the vehicle. Please return the vehicle clean and free of hair to avoid cleaning or detailing fees.

Is smoking inside the vehicle prohibited? Is smoking inside the vehicle prohibited? Is smoking inside the vehicle prohibited? Is smoking prohibited inside the vehicle?

Yes. Most hire companies have a non-smoking policy, so smoking inside the vehicle is prohibited. If smoking is detected, additional charges may apply.

Yes. Most hire companies have a non-smoking policy, so smoking inside the vehicle is prohibited. If smoking is detected, additional charges may apply.

Yes. Most hire companies have a non-smoking policy, so smoking inside the vehicle is prohibited. If smoking is detected, additional charges may apply.

Yes. Most hire companies enforce a no‑smoking policy. If evidence of smoking is found in the vehicle, additional charges may apply.

What types of cars can I rent? What types of cars can I rent? What types of cars can I rent? What types of vehicles can I rent?

Hola Car Rentals offers a wide variety of models and brands. Each time you search our site, you will be able to choose from different categories. The types of cars available will depend on the date, time and location you select.

Hola Car Rentals offers a wide variety of models and brands. Each time you search our site, you will be able to choose from different categories. The types of cars available will depend on the date, time and location you select.

Hola Car Rentals offers a wide variety of models and brands. Each time you search our site, you will be able to choose from different categories. The types of cars available will depend on the date, time and location you select.

Hola Car Rentals offers a wide range of makes and models. With each search on our website you can select different categories. Vehicle availability depends on the chosen date, time, and location.

How much is the deposit required by the car hire company? How much is the deposit required by the hire company? How much is the deposit required by the car hire company? How much is the deposit required by the hire company?

Since this is a hold that we do not apply directly, We can't provide an exact amount. However, the deposit usually ranges between 300 and 400 USD.

This is just an estimate, as the exact amount will always be provided at the destination when you pick up the car.

Since this deposit is a hold applied directly by the hire company and not by us, we cannot provide an exact amount. However, it generally ranges between GBP£200 and GBP£500.

This amount is only an estimate, as the final value will be confirmed at the time of pick-up at your destination.

Since this is a hold that we do not apply directly, We can't provide an exact amount. However, the deposit usually ranges between 300 and 400 USD.

This is just an estimate, as the exact amount will always be provided at the destination when you pick up the car.

As this deposit is a hold applied directly by the hire company (and not by us), we cannot provide an exact amount. As a reference, it is generally between CAD 400 and 550.

This amount is for reference only; the final amount will be informed at pickup.

Frequently Asked Questions | GB

What does my Hola Car Rentals booking include that other companies don’t offer? What does my Hola Car Rentals booking include that other companies don’t offer? What does my Hola Car Rentals booking include that other companies don’t offer? What does my booking with Hola Car Rentals include that other companies don’t offer?

Hola Car Rentals is the only premium partner of the leading car hire companies in the United States, giving you exclusive access to our All Inclusive+ rate. This rate includes additional benefits that no other company can match:

  • Free third-party liability cover starting at USD 300,000 in the event of an accident (applies only to selected rates and itineraries).
  • Toll cashback — recover up to 5% of the reservation’s total value for toll charges incurred during your hire period.
  • Premium travel medical assistance covering up to 5 passengers in case of a medical emergency, excluding pre-existing conditions.

All of this is included at no extra cost, ensuring a unique car hire experience with full protection and peace of mind throughout your journey.

Hola Car Rentals is the only premium partner of the leading car rental companies in the United Kingdom, giving you exclusive access to our All Inclusive+ rate. This rate offers additional benefits that no other company can match:

  • Full vehicle coverage with no excess (applies only to certain rates and itineraries).
  • Toll cashback — recover up to 5% of the reservation’s total value for toll charges incurred during your rental period.
  • Premium travel medical assistance, covering up to 5 passengers in case of medical emergency, excluding pre-existing conditions.

All of this at no extra cost, guaranteeing you a unique rental experience with full protection and peace of mind throughout your trip.

Hola Car Rentals is the only premium partner of the leading car hire companies in the United States, giving you exclusive access to our special rates. These rates offer an additional benefit that no other company can match:

  • Toll cashback — recover up to 5% of the reservation’s total value for toll charges incurred during your hire period.

All of this at no extra cost, guaranteeing you a unique hire experience full of savings throughout your trip.

Hola Car Rentals is a premium partner of the leading car rental companies in Canada, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

  • Full vehicle coverage with no excess (applies only for certain rates and itineraries).
  • Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental.
  • Premium travel medical assistance for up to 5 passengers in case of emergency (pre‑existing conditions excluded).

All at no additional cost, ensuring a unique rental experience with complete protection and peace of mind during your trip.

Why is it not a good idea to use your credit card’s insurance? Why is it not a good idea to use your credit card insurance? Why isn’t it a good idea to use your credit card insurance? Why is it not a good idea to use your credit card insurance?

Some credit cards include car hire insurance, but it’s important to know that this often excludes third-party liability cover and may involve excess charges, which can result in unexpected costs. In addition, processing a claim in the event of an accident can take several months.

When you book with Hola Car Rentals, you receive full cover for the hire vehicle and third-party liability protection starting at USD 300,000 (applies only to selected rates and itineraries). Fast claims processing, no excess, no hidden charges, and no surprises.

Some credit cards offer car rental insurance, but it’s important to know that they often exclude full vehicle coverage and may include excess, resulting in unexpected costs. Additionally, filing a claim after an accident can take months to process.

When you book with Hola Car Rentals, you get full coverage for the rental car with no excess (applies only to certain rates and itineraries). Claims are processed quickly, with no hidden fees and no surprises.

Some credit cards offer car rental insurance, but it’s important to know that they often exclude third-party liability coverage and may include excess, leading to unexpected costs. Additionally, filing a claim after an accident can take months to process.

At the rental counter, you can purchase coverage for your rental car at an additional cost. These options typically have no excess and allow for faster claims processing.

Some credit cards offer rental car insurance, but they often exclude full vehicle coverage and may include excess that lead to unexpected costs. In addition, processing a claim can take months.

By booking with Hola Car Rentals you get total vehicle protection and, on certain rates and itineraries, third‑party liability—with no excess, fast claims, no hidden fees, and no surprises.

What documents and requirements do I need to pick up the car? What documents and requirements do I need to collect the car? What documents and requirements do I need to pick up the car? What documents and requirements do I need to pick up the vehicle?

The physical documents and requirements needed to collect your hire car are:

  • Valid driving licence.
  • Valid physical credit card in the name of the person collecting the car, for the security deposit. Prepaid cards or cards in the name of third parties or companies are not accepted.
  • Return flight or cruise tickets.
  • Valid passport.
  • Printed booking voucher (required only for Hertz).
  • Minimum age of 25 years (the minimum age for Avis and Budget is 21 ** Applies only to certain rates and itineraries).
  • Security deposit payment or hold (amount varies depending on the hire company).

The physical documents and requirements needed to collect your hire car are:

  • A valid driving licence.
  • A valid physical credit card in the name of the person collecting the vehicle, to pay the security deposit. Prepaid credit cards or cards in the name of third parties or businesses are not accepted.
  • Return flight or cruise tickets.
  • A valid passport.
  • A printed booking voucher (required only for Hertz bookings).
  • Minimum age of 25. (For certain vehicle categories, the minimum age is 30.)
  • Payment of the security deposit or authorisation hold (the amount varies depending on the hire company).

The physical documents and requirements to collect your hire car are:

  • A valid driver’s license.
  • A valid physical credit card in the name of the person collecting the car, to pay the security deposit. Prepaid credit cards or cards in the name of third parties or businesses are not accepted.
  • Payment of the security deposit or hold (the amount varies depending on the hire company).

The physical documents and requirements to pick up your hire car are:

  • Valid driver’s license.
  • Physical credit card in the name of the person picking up the vehicle to pay the security deposit (hold). Prepaid credit cards or cards in the name of third parties or companies are not accepted.
  • Round‑trip flight or cruise tickets.
  • Valid passport.
  • Printed reservation voucher (Hertz only).
  • Minimum age 25.
  • Payment of the security deposit/hold (amount varies by hire company).
What payment methods are accepted on our website? What payment methods are accepted on our website? What payment methods are accepted on our website? Which payment methods are accepted on the website?

The accepted payment methods on our website are:

  • Credit card in your name or in the name of a family member, friend, or company.
  • Debit card with the Visa or MasterCard logo.
  • PayPal
  • Apple Pay
  • Google Pay

Additionally, the booking holder must present a physical credit card when collecting the vehicle. Prepaid cards or cards in the name of third parties or companies are not accepted.

The accepted payment methods on our website are:

  • Credit card in your name or in the name of a family member, friend, or company.
  • Debit card with the Visa or MasterCard logo.
  • PayPal
  • Apple Pay
  • Google Pay

Additionally, the booking holder must present a physical credit card when collecting the vehicle. Prepaid cards or cards in the name of third parties or companies are not accepted.

The accepted payment methods on our website are:

  • Credit card in your name or in the name of a family member, friend, or company.
  • Debit card with the Visa or MasterCard logo.
  • PayPal
  • Apple Pay
  • Google Pay

Additionally, the booking holder must present a physical credit card when collecting the vehicle. Prepaid cards or cards in the name of third parties or companies are not accepted.

The payment methods accepted on our website are:

  • Credit card in your name or in the name of a family member, friend, or company.
  • Debit card with the Visa or Mastercard logo.
  • PayPal
  • Apple Pay
  • Google Pay

In addition, the booking holder must present a physical credit card to pick up the vehicle. Prepaid credit cards or cards in the name of third parties/companies are not accepted.

Can I pay the deposit with a family member’s or friend’s credit card? Can I pay the deposit with a family member’s or friend’s credit card? Can I pay the deposit with a family member’s or friend’s credit card? Can I pay the security deposit with a family member’s or friend’s credit card?

No. The credit card used for the security deposit hold must be in the name of the booking holder. Your name must be physically printed on the card, and cards belonging to third parties are not accepted.

No. The credit card used for the security deposit hold must be in the name of the booking holder. Your name must be physically printed on the card, and cards belonging to third parties are not accepted.

No. The credit card used for the security deposit hold must be in the name of the booking holder. Your name must be physically printed on the card, and cards belonging to third parties are not accepted.

No. The card used for the pre‑authorization/deposit must be in the booking holder’s name. The card must display your name and be presented physically. Cards in someone else’s name are not accepted.

What services are included in my booking? What services are included in my booking? What services are included in my booking? What services are included in my booking?

Our rates include:

  • Insurance for the hire vehicle.
  • Theft protection for the vehicle.
  • Free third-party liability cover starting at USD 300,000 (only valid for selected rates and itineraries).
  • Toll cashback (up to 5% of the reservation’s total value)
  • No excess charges.
  • Taxes and fees included.
  • Additional driver (only valid for certain rates and itineraries).
  • Free cancellation (up to 48 hours in advance).
  • 24/7 roadside assistance.
  • Unlimited mileage.
  • Fuel policy: full to full.
  • Travel insurance with medical cover up to USD 150,000.
  • Cancellation insurance up to USD 1,500.
  • Luggage loss compensation by airlines up to USD 1,500.

Our rates do NOT include:

  • GPS.
  • Child seats.
  • Fuel (petrol).
  • Personal belongings insurance (not legally required).
  • One-way drop-off fee to a different region or country.

Our rates include:

  • Insurance for the rental car.
  • Theft protection for the vehicle.
  • Damage and theft protection with no excess (applies only to certain rates and itineraries).
  • Toll cashback (up to 5% of the reservation’s total value).
  • No excess (applies only to certain rates and itineraries).
  • All taxes and surcharges included.
  • Free cancellation (up to 48 hours before pick-up).
  • 24/7 roadside assistance.
  • Unlimited mileage.
  • Fuel policy: full to full.
  • Travel insurance with medical coverage up to GBP£100,000.
  • Cancellation insurance up to £1,500.
  • Compensation for airline-lost luggage up to £1,500.

Our rates DO NOT include:

  • GPS.
  • Child seats.
  • Fuel (gasoline).
  • Insurance for personal belongings (not required by law).
  • Drop-off fee for returning the car to a different location.

Our rates include:

  • Toll cashback (up to 5% of the reservation’s total value).
  • Taxes and surcharges included (applies only to certain rates and itineraries).
  • Free cancellation (up to 48 hours before pick-up).
  • 24/7 roadside assistance.
  • Unlimited mileage.
  • Fuel policy: full to full.

Our rates do NOT include:

  • Vehicle insurance (damage or third-party liability).
  • GPS.
  • Child seats.
  • Fuel (gasoline).
  • Personal belongings insurance (not legally required).
  • One-way drop-off fees.

Our rates include:

  • Insurance for the rental vehicle.
  • Protection against theft of the vehicle.
  • Damage and theft protection with no excess (applies only for certain rates and itineraries).
  • Toll cashback (up to 5% of the total booking value).
  • No excess (applies only for certain rates and itineraries).
  • Taxes and surcharges included.
  • Free cancellation (up to 48 hours before pickup).
  • 24/7 roadside assistance.
  • Unlimited mileage.
  • Fuel policy: full to full.
  • Travel insurance with medical coverage up to CAD 200,000.
How can I cancel my booking? How can I cancel my booking? How can I cancel my booking? How can I cancel my booking?

You can quickly and easily cancel your booking through our “Hola Car Rentals” mobile app, available for iPhone and Android. Simply go to the “My bookings” section, select the booking you wish to cancel, and follow the on-screen instructions. Please note: refunds are processed within 7 to 10 working days.

You can quickly and easily cancel your booking through our “Hola Car Rentals” mobile app, available for iPhone and Android. Simply go to the “My bookings” section, select the booking you wish to cancel, and follow the on-screen instructions. Please note: refunds are processed within 7 to 10 working days.

You can quickly and easily cancel your booking through our “Hola Car Rentals” mobile app, available for iPhone and Android. Just go to the “My bookings” section, select the booking you want to cancel, and follow the on-screen instructions. Note: refunds are processed within 7 to 10 business days.

You can quickly and easily cancel your reservation through our “Hola Car Rentals” mobile app, available for iPhone and Android. Just go to the “My Reservations” section, select the reservation you want to cancel, and follow the on-screen instructions. Note: refunds are processed within 7 to 10 business days.

How can I modify or change my booking? How can I modify or change my booking? How can I modify or change my booking? How can I modify my booking?

To modify your booking, you must first cancel it and then make a new one with the changes you need. It is not possible to amend an existing booking.

To modify your booking, you must first cancel it and then make a new one with the changes you need. It is not possible to amend an existing booking.

To modify your booking, you must first cancel it and then make a new one with the changes you need. It is not possible to amend an existing booking.

To modify your booking, you first need to cancel it and then create a new one with the desired changes. It is not possible to edit an existing booking.

How does the toll cashback benefit work? How does the toll cashback benefit work? How does the toll cashback benefit work? How does the toll cashback benefit work?

All our rates include a reimbursement of up to 5% of the reservation’s total value for tolls you pay. To request it, please email soporte@holacarrentals.com within 30 days of returning the vehicle, including the following information:

  • Proof of your booking with Hola and your itinerary.
  • Copy of the hire agreement.
  • Receipt showing the toll charges.

Important:

  • The refund will be issued to the same payment method used for the booking. This process may take 7 to 10 working days.
  • To be valid, the claim must be submitted within 30 days of returning the vehicle. Claims made after this period will not be accepted.

All our rates include a reimbursement of up to 5% of the reservation’s total value for tolls you pay. To request it, please email soporte@holacarrentals.com within 30 days of returning the vehicle, including the following information:

  • Proof of your booking with Hola and your itinerary.
  • Copy of the hire agreement.
  • Receipt showing the toll charges.

Important:

  • The refund will be issued to the same payment method used for the booking. This process may take 7 to 10 working days.
  • To be valid, the claim must be submitted within 30 days of returning the vehicle. Claims made after this period will not be accepted.

All our rates include a reimbursement of up to 5% of the reservation’s total value for tolls you pay. To request it, please email soporte@holacarrentals.com within 30 days of returning the vehicle, including the following information:

  • Proof of your booking with Hola and your itinerary.
  • Copy of the hire agreement.
  • Receipt showing the toll charges.

Important:

  • The refund will be issued to the same payment method used for the booking. This process may take 7 to 10 working days.
  • To be valid, the claim must be submitted within 30 days of returning the vehicle. Claims made after this period will not be accepted.

All our rates include a reimbursement of up to 5% of the reservation’s total value for tolls you pay. To request it, please email soporte@holacarrentals.com within 30 days of returning the vehicle, including the following information:

  • Proof of your booking with Hola and your itinerary.
  • Copy of the hire agreement.
  • Receipt showing the toll charges.

Important:

  • The refund will be issued to the same payment method used for the booking. This process may take 7 to 10 working days.
  • To be valid, the claim must be submitted within 30 days of returning the vehicle. Claims made after this period will not be accepted.
Are electronic toll systems included in my booking? Are electronic toll systems included in my booking? Are electronic toll systems included in my booking? Are electronic toll systems included in my booking?

Although prepaid electronic toll systems are not included in our rates, only Hola Car Rentals offers you the toll cashback benefit: we reimburse up to 5% of the reservation’s total value for toll charges incurred during your hiring period.

Although prepaid electronic toll systems are not included in our rates, only Hola Car Rentals offers you the toll cashback benefit: we reimburse up to 5% of the reservation’s total value for toll charges incurred during your hiring period.

Although prepaid electronic toll systems are not included in our rates, only Hola Car Rentals offers you the toll cashback benefit: we reimburse up to 5% of the reservation’s total value for toll charges incurred during your hiring period.

Although prepaid electronic toll systems are not included in our rates, only Hola Car Rentals offers you the toll cashback benefit: we reimburse up to 5% of the reservation’s total value for toll charges incurred during your hiring period.

What should I do if I get charged extra for tolls? What should I do if I get charged extra for tolls? What should I do if I get charged extra for tolls? What should I do if I’m charged extra for tolls?

Hola Car Rentals offers an additional toll cashback benefit. To use it, the booking holder must contact us directly and submit the necessary documentation to receive up to 5% of the reservation’s total value for charges incurred during the hiring period. Please note that any traffic fines and associated administrative fees will be charged directly to the credit card registered with the hire company.

Hola Car Rentals offers an additional toll cashback benefit. To use it, the booking holder must contact us directly and submit the necessary documentation to receive up to 5% of the reservation’s total value for charges incurred during the hiring period. Please note that any traffic fines and associated administrative fees will be charged directly to the credit card registered with the hire company.

Hola Car Rentals offers an additional toll cashback benefit. To use it, the booking holder must contact us directly and submit the necessary documentation to receive up to 5% of the reservation’s total value for charges incurred during the hiring period. Please note that any traffic fines and associated administrative fees will be charged directly to the credit card registered with the hire company.

Hola Car Rentals offers toll cashback as an additional benefit. To receive it, the booking holder must contact us directly and send the required documentation in order to receive a refund of up to 5% of the total booking value for tolls charged during the hire period. Please note that any fines and the associated administrative fees may be charged directly by the hire company to the registered credit card.

Where in the United States can I pick up the car? Where in the UK can I pick up the car? Where in the United States can I pick up the car? Where in Canada can I pick up the vehicle?

Our network of locations includes all major airports in the United States and over 10,000 collection points across all 50 states.

Our network of locations includes all major airports in the United Kingdom and over 5,000 pick-up points across the country's 100 counties.

Our network of locations includes all major airports in the United States and over 10,000 collection points across all 50 states.

Our network covers all major airports in Canada and over 10,000 points across the 10 provinces.

Can I make a reservation by phone? Can I make a reservation by phone? Can I make a reservation by phone? Can I make a booking by phone?

By booking through our website, you gain access to the most competitive rates and market discounts. We do not accept reservations by phone or through any other channel.

By booking through our website, you gain access to the most competitive rates and market discounts. We do not accept reservations by phone or through any other channel.

By booking through our website, you gain access to the most competitive rates and market discounts. We do not accept reservations by phone or through any other channel.

By booking through our website you access our most competitive rates and discounts. We do not accept bookings by phone or through other channels.

How can I avoid underage driver fees? How can I avoid underage driver fees? Can I avoid underage driver fees if I’m under 25? Can I avoid the charges for drivers under 25 years of age?

When booking with Avis or Budget, drivers aged 21 to 24 are exempt from the young driver surcharge. This benefit applies only to the following car categories: Economy, Compact, Standard, Intermediate, and Intermediate SUV.

It is not possible to avoid the underage surcharge. If you are under 25, you can still rent a car without issue; however, depending on the county you are traveling to, you may be subject to additional fees and specific conditions set by each hire company.

No. If you’re under 25, you can still rent a car without issue; however, depending on the state you’re traveling to, you may be subject to additional fees and specific conditions set by each hire company.

No. If you are under 25 years old, you can rent without any problem; however, depending on the province, you will be subject to additional charges and specific conditions from each hire company.

Can I hire a car if I’m under 25? Can I rent a car if I’m under 25? Can I rent a car if I’m under 25? Can I rent a car if I’m under 25?

If you hire a car with Avis, drivers aged 21 to 24 are exempt from the young driver surcharge for the following categories: Economy, Compact, Standard, Intermediate, and Intermediate SUV ** (Applies only to certain rates and itineraries. Please check with our customer service). If you book with other companies and are under 25, you can still hire a vehicle without issue; however, depending on the state you’re travelling to, additional charges and specific hire conditions may apply.

Yes, if you are under 25, you can rent a car without issue; however, depending on the county you are traveling to, you may be subject to additional charges and specific conditions from each hire company.

If you’re under 25, you can still rent a car without issue; however, depending on the state you’re traveling to, you may be subject to additional fees and specific conditions set by each hire company.

Yes, you can rent if you are under 25; however, depending on the province, additional charges and specific conditions from the hire company may apply.

Can I modify my booking after signing the hire agreement? Can I modify my booking after signing the hire agreement? Can I modify my booking after signing the hire agreement? Can I modify my booking after signing the hire agreement?

Once the hire agreement has been signed and the car has been handed over, it is no longer possible to modify or cancel the booking through Hola Car Rentals. Any changes must be arranged directly with the hire company.

Once the hire agreement has been signed and the car has been handed over, it is no longer possible to modify or cancel the booking through Hola Car Rentals. Any changes must be arranged directly with the hire company.

Once the hire agreement has been signed and the car has been handed over, it is no longer possible to modify or cancel the booking through Hola Car Rentals. Any changes must be arranged directly with the hire company.

Once the hire agreement has been signed and the vehicle delivered, it is no longer possible to modify or cancel the booking through Hola Car Rentals. Any change must be managed directly with the hire company.

Can I pick up the car in one city and return it in another? Can I pick up the car in one city and return it in another? Can I pick up the car in one city and return it in another? Can I pick up the vehicle in one city and return it in another?

Yes. If you wish to return the car to a different location, you can indicate this during the booking by selecting the “Return the car to a different location” option. If you have already collected the vehicle and wish to change the drop-off location, you must contact the hire company directly to request the change, which may result in additional charges.

Yes. If you wish to return the car to a different location, you can indicate this during the booking by selecting the “Return the car to a different location” option. If you have already collected the vehicle and wish to change the drop-off location, you must contact the hire company directly to request the change, which may result in additional charges.

Yes. If you wish to return the car to a different location, you can indicate this during the booking by selecting the “Return the car to a different location” option. If you have already collected the vehicle and wish to change the drop-off location, you must contact the hire company directly to request the change, which may result in additional charges.

Yes. If you want to return the vehicle to a different location, indicate it when booking by using the option “Return the vehicle to a different location.” If you have already picked up the vehicle and want to change the return location, you must contact the hire company directly to request the change, which may incur additional charges.

Are child seats included in my booking? Are child seats included in my booking? Are baby seats included in my booking? Are baby seats included in my booking?

No. Child seats are not included in our rates. If you wish to add a child seat or any other optional extras, you must request them directly at the hire company counter. Please note that these services are subject to availability and may incur additional charges.

No. Child seats are not included in our rates. If you wish to add a child seat or any other optional extras, you must request them directly at the hire company counter. Please note that these services are subject to availability and may incur additional charges.

No. Baby seats are not included in our rates. If you’d like to add a child seat or any other extra service, you must request it directly at the hire company’s counter. Please note that these services are subject to availability and may carry additional charges.

No. Baby seats are not included in our rates. If you wish to add a child seat or another service, request it directly at the hire counter. These services are subject to availability and additional charges.

What should I do if there are additional charges? What should I do if there are additional charges? What should I do if there are additional charges? What should I do in case of additional charges?

The booking holder must contact the hire company directly. It’s important to note that the hire company will charge any fines and applicable administrative fees directly to the registered credit card.

The booking holder must contact the hire company directly. It’s important to note that the hire company will charge any fines and applicable administrative fees directly to the registered credit card.

The booking holder must contact the hire company directly. It’s important to note that the hire company will charge any fines and applicable administrative fees directly to the registered credit card.

The booking holder must contact the hire company directly. Please note that the hire company will charge any fines and their administrative fees to the registered credit card.

How can I avoid additional charges or fees? How can I avoid additional charges or fees? How can I avoid additional charges or fees? How can I avoid additional charges or fees?

At the time of collection, carefully review the hire agreement to ensure that the terms match those of the booking made on our website.

At the time of collection, carefully review the hire agreement to ensure that the terms match those of the booking made on our website.

At the time of collection, carefully review the hire agreement to ensure that the terms match those of the booking made on our website.

At the time of collection, carefully review the hire agreement to ensure that the terms match those of the booking made on our website.

What happens if I return the car later than agreed? What happens if I return the car later than agreed? What happens if I return the car later than agreed? What happens if I return the vehicle late?

If you return the car after the time stated in the hire agreement, additional charges will apply. In this case, you must contact the branch where you collected the vehicle. The contact number can be found on the copy of the agreement provided at the start of your hire. If you return the vehicle early, NO refund will be issued for the unused hire period.

If you return the car after the time stated in the hire agreement, additional charges will apply. In this case, you must contact the branch where you collected the vehicle. The contact number can be found on the copy of the agreement provided at the start of your hire. If you return the vehicle early, NO refund will be issued for the unused hire period.

If you return the car after the time stated in the hire agreement, additional charges will apply. In this case, you must contact the branch where you collected the vehicle. The contact number can be found on the copy of the agreement provided at the start of your hire. If you return the vehicle early, NO refund will be issued for the unused hire period.

If you return the vehicle after the time specified in the contract, additional charges will apply. In this case, contact the pickup branch directly; the phone number appears on your copy of the agreement. In case of early return, no refund will be issued for the remaining period.

How can I use the insurance included in my booking? How can I use the insurance included in my booking? How can I use the insurance included in my booking? How do I use the insurance included in my booking?

In the event of an accident or issue, the booking holder must contact the hire company directly using the phone number listed in the hire agreement. They will process the applicable cover according to the terms of the included policy.

In the event of an accident or issue, the booking holder must contact the hire company directly using the phone number listed in the hire agreement. They will process the applicable cover according to the terms of the included policy.

In the event of an accident or issue, the booking holder must contact the hire company directly using the phone number listed in the hire agreement. They will process the applicable cover according to the terms of the included policy.

In the event of an accident or incident, the booking holder must contact the hire company directly using the number on the contract. The company will apply the guarantees included in the policy in accordance with its conditions.

Can I add an additional driver to my booking? Can I add an additional driver to my booking? Can I add an additional driver to my booking? Can I add an additional driver to my booking?

Yes, you can add an additional driver at no extra cost (only valid for certain rates and itineraries).

The additional driver must be present at the time of vehicle collection and must meet the minimum requirements to hire a car in the United States.

Yes, you can add additional drivers for an extra fee, which must be paid at the hire company’s counter. All drivers must be present at the time of vehicle pick-up and meet the minimum requirements to rent a car in the United Kingdom.

Yes, you can add additional drivers for an extra cost, which must be paid at the hire company's counter. All additional drivers must be present at the time of vehicle pick-up and meet the minimum requirements to rent a car in the United States.

Yes, you can add an additional driver at no cost (applies only for certain rates and itineraries). The additional driver must be present at pickup and meet the minimum requirements to rent a car in Canada.

How do I confirm my booking? How do I confirm my booking? How do I confirm my booking? How do I confirm my booking?

Once you complete your booking and receive the confirmation email with the details, your reservation is confirmed. No further action is required.

Once you complete your booking and receive the confirmation email with the details, your reservation is confirmed. No further action is required.

Once you complete your booking and receive the confirmation email with the details, your reservation is confirmed. No further action is required.

Once the booking is completed and the confirmation email is received, your booking is confirmed. No further action is required.

Is it possible to hire a car for more than 30 days? Is it possible to hire a car for more than 30 days? Is it possible to hire a car for more than 30 days? Can I rent a vehicle for more than 30 days?

Yes, some of our hire partners allow hires for 30 days or more. When searching on our platform, the system will display available results based on your selected hire period and the hire companies that support it.

Yes, some of our hire partners allow hires for 30 days or more. When searching on our platform, the system will display available results based on your selected hire period and the hire companies that support it.

Yes, some of our hire partners allow hires for 30 days or more. When searching on our platform, the system will display available results based on your selected hire period and the hire companies that support it.

Yes, some of our partner companies allow hires of 30 days or more. When you search on our platform, the system will show the available results according to the selected duration and the companies that allow it.

Can I drive the car in another state or country? Can I drive the car in another state or country? Can I drive the car in another state or country? Can I drive the car in another state or country?

With most hire companies, you can drive the car between different U.S. states and also cross the border into Canada.

Driving into Mexico is not permitted. If you plan to leave the booking territory, you must inform the hire company at the time of vehicle collection to avoid issues or additional charges.

With some hire companies, you can drive the car between different counties and even cross the border.

If you plan to travel outside the area covered by your booking, you must inform the hire company at the time of pick-up to avoid issues or additional charges.

With most hire companies, you can drive the car between different U.S. states and also cross the border into Canada.

Driving into Mexico is not permitted. If you plan to leave the booking territory, you must inform the hire company at the time of vehicle collection to avoid issues or additional charges.

With most hire companies, you can drive the car between different U.S. states and also cross the border into Canada.

Driving into Mexico is not permitted. If you plan to leave the booking territory, you must inform the hire company at the time of vehicle collection to avoid issues or additional charges.

What should I do if I have an accident? What should I do if I have an accident? What should I do if I have an accident? What should I do if I have an accident?

If you are involved in an accident, first contact emergency services and then notify the hire company. The contact number for the branch is listed on the hire agreement you received when collecting the vehicle.

If you are involved in an accident, first contact emergency services and then notify the hire company. The contact number for the branch is listed on the hire agreement you received when collecting the vehicle.

If you are involved in an accident, first contact emergency services and then notify the hire company. The contact number for the branch is listed on the hire agreement you received when collecting the vehicle.

In the event of an accident, first ensure everyone’s safety and contact emergency services if necessary. Then inform the hire company. The branch phone number appears on your copy of the agreement given to you at pickup.

Can someone else drive the hired car? Can someone else drive the hired car? Can someone else drive the hired car? Can another person drive the hired vehicle?

Only individuals listed on the hire agreement are allowed to drive the vehicle. You can add an additional driver at no extra cost (only valid for certain rates and itineraries), as long as they are present at the time of collection and meet the same requirements as the primary driver.

Only individuals listed on the hire agreement are allowed to drive the car. You can add additional drivers for an extra fee, which must be paid at the hire company’s counter. All drivers must be present at the time of pick-up and meet the minimum requirements to rent a car in the United Kingdom.

Only drivers listed on the hire agreement are allowed to operate the vehicle. You can add additional drivers for an extra fee, which must be paid at the hire company’s counter. All drivers must be present at the time of pick-up and meet the minimum requirements to rent a car in the United States.

Only the people listed on the hire agreement can drive the vehicle. You can add an additional driver at no cost (applies only for certain rates and itineraries), as long as they are present at pickup and meet the same requirements as the main driver.

Are there any usage restrictions for the hired car? Are there any usage restrictions for the hired car? Are there any usage restrictions for the hired car? Are there usage restrictions for the hired vehicle?

Vehicles hired through Hola Car Rentals are intended for personal use only. They must not be used for towing, public transport, or any other purpose outside of private hire. Any additional restrictions will be communicated at the time of signing the hire agreement.

Vehicles hired through Hola Car Rentals are intended for personal use only. They must not be used for towing, public transport, or any other purpose outside of private hire. Any additional restrictions will be communicated at the time of signing the hire agreement.

Vehicles hired through Hola Car Rentals are intended for personal use only. They must not be used for towing, public transport, or any other purpose outside of private hire. Any additional restrictions will be communicated at the time of signing the hire agreement.

Vehicles rented through Hola Car Rentals are intended strictly for personal use. They must not be used for towing, public transportation, or any other non‑intended purpose. Any additional restrictions will be communicated to you when you sign the contract.

What is the minimum age to hire a car? What is the minimum age to hire a car? What is the minimum age to hire a car? What is the minimum age to rent a car?

With most of our partner hire companies, the minimum age to hire a car without additional fees is 25 years old. If you are under 25, you can still hire a car, but extra charges and specific conditions may apply depending on the state and the hire company’s policies.

With most of our partner hire companies, the minimum age to hire a car without additional fees is 25 years old. If you are under 25, you can still hire a car, but extra charges and specific conditions may apply depending on the state and the hire company’s policies.

With most of our partner hire companies, the minimum age to hire a car without additional fees is 25 years old. If you are under 25, you can still hire a car, but extra charges and specific conditions may apply depending on the state and the hire company’s policies.

With most of our partners, the minimum age to rent without additional fees is 25. If you are under 25, hire is still possible; however, depending on the province, additional charges and specific conditions may apply according to each hire company’s policy.

What credit cards are accepted for the security deposit? What credit cards are accepted for the security deposit payment? What credit cards are accepted for the security deposit? Which credit cards do you accept for the security deposit?

The credit card you use to pay the security deposit must meet the following conditions:

  • It must be a credit card with sufficient available credit; prepaid credit cards are not accepted.
  • The card must be in good condition; cards with scratches or physical damage will not be accepted.
  • Your name must be physically printed on the card.
  • The card must have a chip and be usable in the United States.
  • It must be a physical, original card; digital or virtual cards are not accepted.
  • The card must be in your name; credit cards belonging to family members or companies are NOT valid.

The credit card you use to pay the security deposit must meet the following conditions:

  • It must be a valid credit card with an active credit line — prepaid cards are not accepted.
  • It must be in perfect condition — cards with scratches or partial damage will not be accepted.
  • Your name must be printed on the card.
  • It must have a chip and be enabled for use in the United Kingdom.
  • It must be a physical, original card — digital cards are not accepted.
  • It must be in your name — credit cards from family members or companies are NOT valid.

The credit card you use to pay the security deposit must meet the following conditions:

  • It must be a credit card with sufficient available credit; prepaid credit cards are not accepted.
  • The card must be in good condition; cards with scratches or physical damage will not be accepted.
  • Your name must be physically printed on the card.
  • The card must have a chip and be usable in the United States.
  • It must be a physical, original card; digital or virtual cards are not accepted.
  • The card must be in your name; credit cards belonging to family members or companies are NOT valid.

The card used for the security deposit must meet the following conditions:

  • Be a true credit card (prepaid cards are not accepted).
  • Be in perfect condition; damaged cards will not be accepted.
  • Display your name (main driver).
  • Have a chip and be enabled for use in Canada.
  • Be presented in physical/original format; digital cards are not accepted.
  • Be in the name of the main driver; cards in the name of relatives or companies are not valid.
Why do I need a credit card to pick up the car? Why do I need a credit card to collect the car? Why do I need a credit card to pick up the car? Why do I need a credit card to pick up the car?
  • You must present a physical, personal credit card, valid in the country where you collect the vehicle, with sufficient funds for a security deposit hold. This amount will be released once the car is returned.
  • The card must belong to the booking holder; cards from third parties are not accepted.
  • The hire company is solely responsible for approving the card.
  • Paying in advance online does not exempt you from presenting a valid international credit card at the time of collection.

The credit card used for the deposit must meet the following conditions:

  • It must be a credit card with valid available credit – prepaid cards are not accepted.
  • The card must be in good condition – scratched or partially damaged cards will not be accepted.
  • Your name must be printed on the card.
  • It must have a chip and be usable in the U.S.
  • Only physical cards are accepted – digital or virtual cards are not valid.
  • The card must be in your name – cards in the name of family members or companies are NOT accepted.
  • You must present a physical, personal credit card valid in the pick-up country, with enough funds to place a refundable security deposit hold.
  • The card must be in the booking holder’s name; third-party cards are not accepted.
  • Card approval is at the hire company’s sole discretion.
  • Paying online in advance does not exempt you from presenting a valid credit card at pick-up.

The credit card used for the security deposit must meet the following conditions:

  • It must be a valid credit card with an active credit line — prepaid cards are not accepted.
  • It must be undamaged — scratched or bent cards will not be accepted.
  • Your name must be physically printed on the card.
  • It must have a chip and be enabled for use in the UK.
  • It must be a physical, original card — no digital versions.
  • It must be in your name — cards from relatives or companies are NOT valid.
  • You must present a physical, personal credit card, valid in the country where you collect the vehicle, with sufficient funds for a security deposit hold. This amount will be released once the car is returned.
  • The card must belong to the booking holder; cards from third parties are not accepted.
  • The hire company is solely responsible for approving the card.
  • Paying in advance online does not exempt you from presenting a valid international credit card at the time of collection.

The credit card used for the deposit must meet the following conditions:

  • It must be a credit card with valid available credit – prepaid cards are not accepted.
  • The card must be in good condition – scratched or partially damaged cards will not be accepted.
  • Your name must be printed on the card.
  • It must have a chip and be usable in the U.S.
  • Only physical cards are accepted – digital or virtual cards are not valid.
  • The card must be in your name – cards in the name of family members or companies are NOT accepted.
  • You must present a physical, personal credit card, valid in the country where you collect the vehicle, with sufficient funds for a security deposit hold. This amount will be released once the car is returned.
  • The card must belong to the booking holder; cards from third parties are not accepted.
  • The hire company is solely responsible for approving the card.
  • Paying in advance online does not exempt you from presenting a valid international credit card at the time of collection.

The credit card used for the deposit must meet the following conditions:

  • It must be a credit card with valid available credit – prepaid cards are not accepted.
  • The card must be in good condition – scratched or partially damaged cards will not be accepted.
  • Your name must be printed on the card.
  • It must have a chip and be usable in the U.S.
  • Only physical cards are accepted – digital or virtual cards are not valid.
  • The card must be in your name – cards in the name of family members or companies are NOT accepted.
What is a prepaid booking voucher? What is a prepaid booking voucher? What is a prepaid booking voucher? What is a prepaid reservation voucher?
  • You must present a physical and personal credit card, valid in the country where you pick up the vehicle, with sufficient funds for a security deposit hold. This amount will be released once the car is returned.
  • The card must belong to the booking holder; cards from third parties are not accepted.
  • The hire company is solely responsible for approving the card.
  • Paying in advance online does not exempt you from presenting a valid international credit card at the time of pick-up.
  • You must present a physical and personal credit card, valid in the country where you pick up the vehicle, with sufficient funds for a security deposit hold. This amount will be released once the car is returned.
  • The card must belong to the booking holder; cards from third parties are not accepted.
  • The hire company is solely responsible for approving the card.
  • Paying in advance online does not exempt you from presenting a valid international credit card at the time of pick-up.

Bookings made through our platform do not include a voucher. However, you can print your confirmation email and present it as proof of your reservation.

It is a digital document sent by email at the time of booking. This voucher must be printed and presented when picking up the vehicle. This document is only issued for bookings with Hertz (applies only for certain rates and itineraries) and must be presented in printed form to avoid additional charges.

The document officially confirms all included services, the payment terms, rates, discounts, and the availability of the chosen category.

What is the security deposit? What is the security deposit? What is the security deposit? What is the security deposit?

The security deposit is an amount of money provided by the booking holder via credit card to cover potential additional charges such as damage or fines. This amount is held during the hire period and released once the car is returned in the agreed condition. It’s important to read and understand the hire terms and conditions, including those related to the deposit.

The security deposit is an amount of money provided by the booking holder via credit card to cover potential additional charges such as damage or fines. This amount is held during the hire period and released once the car is returned in the agreed condition. It’s important to read and understand the hire terms and conditions, including those related to the deposit.

The security deposit is an amount of money provided by the booking holder via credit card to cover potential additional charges such as damage or fines. This amount is held during the hire period and released once the car is returned in the agreed condition. It’s important to read and understand the hire terms and conditions, including those related to the deposit.

The security deposit is an amount blocked on your credit card to cover possible additional charges such as damages or fines. This amount is held during the hire period and released once the vehicle is returned in the agreed condition. It is essential to read and understand the contract terms, especially those related to the security deposit.

Can I pay for my booking with someone else’s card? Can I pay for my booking with someone else’s card? Can I pay for my booking with someone else’s card? Can I pay for my booking with someone else’s card?

Yes. You can pay online using a card in your name or in the name of a family member, friend, or company. However, the credit card presented when collecting the vehicle must belong to the booking holder. Third-party cards are not accepted at that time.

Yes. You can pay online using a card in your name or in the name of a family member, friend, or company. However, the credit card presented when collecting the vehicle must belong to the booking holder. Third-party cards are not accepted at that time.

Yes. You can pay online using a card in your name or in the name of a family member, friend, or company. However, the credit card presented when collecting the vehicle must belong to the booking holder. Third-party cards are not accepted at that time.

Yes. You can pay online with a card in your name or in the name of a family member, friend, or company. However, the credit card presented at pickup must belong to the booking holder. Cards in someone else’s name are not accepted at pickup.

Where can I find my booking voucher? Where can I find my booking voucher? Where can I find my booking voucher? Where can I find my reservation voucher?

The voucher is sent via email immediately after completing your online booking. You must print it and present it when collecting the car (only required for bookings with Hertz).

The voucher is sent via email immediately after completing your online booking. You must print it and present it when collecting the car (only required for bookings with Hertz).

The voucher is sent via email immediately after completing your online booking. You must print it and present it when collecting the car (only required for bookings with Hertz).

The voucher is sent by email immediately after your online booking. You must print it and present it when picking up the vehicle (only for bookings with Hertz).

What is your cancellation policy? What is your cancellation policy? What is your cancellation policy? What is your cancellation policy?
  • If you cancel your booking at least 48 hours before the scheduled collection time, there is no penalty.
  • If you cancel within 48 hours of collection, a 50% penalty of the total booking amount will be charged.
  • If you do not use your booking or cancel after the scheduled start time, a 100% penalty of the total amount will apply.
  • No exceptions will be made!
  • If you cancel your booking at least 48 hours before the scheduled collection time, there is no penalty.
  • If you cancel within 48 hours of collection, a 50% penalty of the total booking amount will be charged.
  • If you do not use your booking or cancel after the scheduled start time, a 100% penalty of the total amount will apply.
  • No exceptions will be made!
  • If you cancel your booking at least 48 hours before the scheduled collection time, there is no penalty.
  • If you cancel within 48 hours of collection, a 50% penalty of the total booking amount will be charged.
  • If you do not use your booking or cancel after the scheduled start time, a 100% penalty of the total amount will apply.
  • No exceptions will be made!
  • If you cancel your booking at least 48 hours before the scheduled pickup time, no penalty applies.
  • If you cancel within the 48 hours prior to pickup, a penalty of 50% of the total booking value will apply.
  • In case of no‑show or cancellation after the scheduled start time, a 100% penalty will apply.
  • No exceptions will be made.
Can I add GPS or fuel to my booking? Can I add GPS or fuel to my booking? Can I add GPS or fuel to my booking? Can I add a GPS or fuel to my booking?

Hola Car Rentals rates include vehicle insurance, free liability cover (only valid for selected rates and itineraries), taxes, unlimited mileage, and an additional driver (only valid for certain rates and itineraries). If you wish to add other services such as GPS or fuel, you must request them directly at the hire counter when collecting the vehicle. These services may incur an additional fee set by the hire company.

If you wish to include additional services such as GPS or fuel, you must request them directly at the counter when picking up the car. These services may carry an additional cost determined by the hire company.

If you wish to include services such as GPS or fuel, you must request them directly at the counter when picking up the car. These services may incur an additional cost set by the hire company.

Hola Car Rentals rates include vehicle insurance, taxes, unlimited mileage, and, on certain rates and itineraries, an additional driver. If you want to add other services such as GPS or a fuel package, you must request them directly at the counter when picking up the vehicle. These services may have additional charges set by the hire company.

Are pets allowed in the hired car? Are pets allowed in the hired car? Are pets allowed in the hired car? Are pets allowed in the vehicle?

Most hire companies allow pets. However, we recommend contacting the hire branch directly to inform them. Also, please ensure the vehicle is returned clean and free of pet hair to avoid additional cleaning or repair charges.

Most hire companies allow pets. However, we recommend contacting the hire branch directly to inform them. Also, please ensure the vehicle is returned clean and free of pet hair to avoid additional cleaning or repair charges.

Most hire companies allow pets. However, we recommend contacting the hire branch directly to inform them. Also, please ensure the vehicle is returned clean and free of pet hair to avoid additional cleaning or repair charges.

Most hire companies allow pets. However, we recommend informing the branch where you will pick up the vehicle. Please return the vehicle clean and free of hair to avoid cleaning or detailing fees.

Is smoking inside the vehicle prohibited? Is smoking inside the vehicle prohibited? Is smoking inside the vehicle prohibited? Is smoking prohibited inside the vehicle?

Yes. Most hire companies have a non-smoking policy, so smoking inside the vehicle is prohibited. If smoking is detected, additional charges may apply.

Yes. Most hire companies have a non-smoking policy, so smoking inside the vehicle is prohibited. If smoking is detected, additional charges may apply.

Yes. Most hire companies have a non-smoking policy, so smoking inside the vehicle is prohibited. If smoking is detected, additional charges may apply.

Yes. Most hire companies enforce a no‑smoking policy. If evidence of smoking is found in the vehicle, additional charges may apply.

What types of cars can I rent? What types of cars can I rent? What types of cars can I rent? What types of vehicles can I rent?

Hola Car Rentals offers a wide variety of models and brands. Each time you search our site, you will be able to choose from different categories. The types of cars available will depend on the date, time and location you select.

Hola Car Rentals offers a wide variety of models and brands. Each time you search our site, you will be able to choose from different categories. The types of cars available will depend on the date, time and location you select.

Hola Car Rentals offers a wide variety of models and brands. Each time you search our site, you will be able to choose from different categories. The types of cars available will depend on the date, time and location you select.

Hola Car Rentals offers a wide range of makes and models. With each search on our website you can select different categories. Vehicle availability depends on the chosen date, time, and location.

How much is the deposit required by the car hire company? How much is the deposit required by the hire company? How much is the deposit required by the car hire company? How much is the deposit required by the hire company?

Since this is a hold that we do not apply directly, We can't provide an exact amount. However, the deposit usually ranges between 300 and 400 USD.

This is just an estimate, as the exact amount will always be provided at the destination when you pick up the car.

Since this deposit is a hold applied directly by the hire company and not by us, we cannot provide an exact amount. However, it generally ranges between GBP£200 and GBP£500.

This amount is only an estimate, as the final value will be confirmed at the time of pick-up at your destination.

Since this is a hold that we do not apply directly, We can't provide an exact amount. However, the deposit usually ranges between 300 and 400 USD.

This is just an estimate, as the exact amount will always be provided at the destination when you pick up the car.

As this deposit is a hold applied directly by the hire company (and not by us), we cannot provide an exact amount. As a reference, it is generally between CAD 400 and 550.

This amount is for reference only; the final amount will be informed at pickup.