Hola Car Rentals is the only premium partner in Europe for the top USA hire companies, giving you exclusive access to our All-Inclusive Max rate. This rate offers additional benefits that no other company can match:

• Third-party liability cover starting at US$300,000 in case of an accident.
• Cashback on tolls, allowing you to recover up to 5% of the reservation total value during your hire.
• Premium travel medical assistance, covering up to 5 passengers for any medical emergency, excluding pre-existing conditions.

All of this comes at no extra cost, ensuring you a unique hire experience with full protection and peace of mind throughout your trip.

Some credit cards offer car hire insurance, but it’s important to note that this cover often excludes third-party liability protection and may come with excess charges that could lead to unexpected costs. Additionally, filing a claim for cover in case of an accident can take months.

When you book with Hola Car Rentals, you receive full cover for the hire vehicle and third-party liability protection starting at US$300,000. Plus, claims are processed quickly, with no excess, hidden fees, or surprises.

The documents and requirements needed to pick up a hire car are:

• Valid driver's licence.
• Valid credit card in the name of the person picking up the hire car to pay the security deposit.
• Round-trip airline or cruise tickets.
• Valid passport.
• Printed reservation voucher (only for Hertz).
• Minimum age of 25 (for Avis and Budget, the minimum age is 21).
• Security deposit payment (amount varies by hire company).
• If the home country driver's licence is in a language other than English and the letters are not English (i.e. alphabet is not an extended Latin-based alphabet like German or Spanish but is Russian, Japanese, Arabic, etc.) an International Driver's Permit is required.

The accepted payment methods on our website are the following:

• Credit card in your name or in a relative's, friend's, or company's name.
• Debit card with the Visa or MasterCard logo.
• PayPal.
• Apple Pay.
• Google Pay.

In addition, the reservation holder must have a credit card as a requirement for picking up the vehicle.

The credit card that is used to pay for the security deposit when picking up the vehicle must belong to the reservation holder, and cards that belong to others will not be accepted.

All our rates include:

• Hire car insurance.
• Hire car theft protection.
• Third-party liability protection starting at US$300,000 (Only applies for certain rates and/or itineraries).
• Cash back on toll costs.
• Zero excess charges.
• Taxes and surcharges included.
• Additional driver.
• Free cancellation (48 hours).
• 24/7 roadside assistance.
• Unlimited kilometres.
• Fuel policy: Full to Full.
• Travel insurance with medical cover of US$150,000.
• Cancellation insurance of US$1,500.
• Baggage lost by Airline Compensation US$1,500.

Our rates do NOT include:

• GPS.
• Baby seats.
• Fuel (Gas).
• Personal belongings insurance (Not required by law).
• Drop-off fee for returning the vehicle in a different state.

To cancel a reservation, please contact customer service via WhatsApp. Refunds may take 5 to 7 business days.

To modify or change your reservation, you must cancel your existing booking first and then make a new reservation with all the needed changes. This is because it is not possible to change or modify an existing booking.

All our rates include the benefit of cashback for toll costs. To access this benefit, you must send an email to soporte@holacarrentals.com with the following items:

• Proof of Hola reservation and itinerary.
• Copy of the Hire Agreement.
• Receipt of charges for tolls.

Important:

• You can get up to 5% of the total value of your reservation as cashback. The cashback will be made to the same payment method used to make the reservation. This process can take between 7 to 10 business days.

Although the sunpass is not included in our rates, only with Hola Car Rentals do you get the benefit of cashback for toll costs. We will reimburse you up to 5% of the reservation's total value for toll expenses during the validity of the car hire contract.

Hola Car Rentals offers the added benefit of cashback for toll charges. To take advantage of this, the reservation holder must contact us directly and provide the necessary documentation to receive up to 5% of the total reservation value for these charges. Please note that any violation costs and associated administrative fees will be charged to the credit card on file by the hire company.

Our network of locations includes all major airports in the United States and more than 10,000 locations across all 50 states.

When making your reservation on our website, you will have access to the most competitive rates and discounts in the market. Additionally, we do not accept reservations via phone or other means.

When booking with Avis/Budget, drivers aged 21 to 24 are exempt from age-related surcharges. This applies only to vehicle categories: Economy, Compact, Standard, Intermediate, Full-Size, and Intermediate SUV.

When hiring with Avis, drivers aged 21 to 24 avoid age surcharges. This applies only to Economy, Compact, Standard, Intermediate, Full-Size, and Intermediate SUV categories. If you hire with other companies and you are under 25 years old, you can hire a car without any inconvenience, but, depending on the state you are travelling to, you may be subject to additional charges and other conditions defined by each hire company.

Once the contract is signed and the car is in use, you will not be able to modify or cancel the reservation with Hola Car Rentals. This process must be done directly with the hire company.

If you wish to drop off the hire car at a different location, you can indicate this at the time of booking using the 'Drop-off Vehicle at a different location' feature. If the vehicle has already been picked up and you wish to change the drop-off location, you will need to contact the hire company directly to make the change, which may be subject to additional charges.

Baby seats are not included in our rates. If you wish to add a baby seat or any other service not included in your booking, you must request it directly at the hire car company counter. Take into account that any additional service requests at the counter may incur extra charges and fees.

The reservation holder should contact the hire company directly. It's important to note that the hire company will charge any fines and related administrative fees to the registered credit card.

When picking up the vehicle, please review the hire agreement to ensure that the contract terms match what was booked on our website.

Returning the car after the agreed time will incur additional costs. In such cases, please contact the location where you picked up the car. The location's contact number can be found on the copy of the contract provided at the start of the hire.

The reservation holder must contact the hire company directly, and they will enforce the policies purchased in case of any issues or accidents.

Yes, it is possible to include one additional driver at no extra charge. They must be present at the time of car pickup and meet the same requirements as the primary driver.

Once the reservation is made and you receive the email with the details, the reservation is already confirmed, and no further action is required.

Yes, it is possible to hire a car for 30 or more days with some of our companies. When searching for a vehicle, the system will provide results based on the selected search with the hire company that allows it.

Driving the hire car across different states and crossing the border into Canada is allowed with most hire companies.

Driving into Mexico is not permitted. For travel outside the reservation territory, it is recommended to inform the hire car company when picking up the vehicle to avoid issues and additional charges.

In case of a traffic accident, immediately contact the emergency services and then report the incident to the hire company. The contact number for the location is on the copy of the contract provided when picking up the car.

Only drivers registered on the contract are allowed to drive the hire car. One additional driver can be included at no extra charge. They must be present when picking up the car and meet the same requirements as the primary driver.

Vehicles hired through Hola Car Rentals are intended for personal use only and should not be used for towing, public transportation, or other non-hire-related purposes. Any additional restrictions will be clarified at the time of signing the hire contract.

To make your reservation, follow these simple steps on our website: www.holacarrentals.com

• Enter Your Itinerary: In the search box on our homepage, enter the dates and times of your itinerary. For example, you can select Miami International Airport as the pickup and drop-off location.
• Explore Options: Our website will display a list of rates from different hire companies available for the locations and dates you have selected.
• Vehicle Detail: Once you find a vehicle of your choice, click on the "Book Now" button and choose the payment option (pay now or pay at destination) that suits you best. This will take you to the reservation form, where you will find detailed information about the rate, as well as fields to add the driver's details.
• Complete Your Reservation: In the reservation form, you will find the rate inclusions. Fill in the required fields with the driver's information and complete the reservation by clicking on the "Book Now" button.

Done! Your reservation will be confirmed, and you can enjoy your trip with complete peace of mind. At Hola Car Rentals, reservations are only allowed online and not by phone or any other means.

With most of our partner hire companies, the minimum age to hire a vehicle without extra charges is 25 years old. If you are under 25, you can hire the car without issues, but depending on the state you are travelling to, you may be subject to additional charges and other conditions defined by each hire company. For rentals with Avis and Budget, the minimum age is 21.

An international credit card is a credit card accepted by merchants and banks worldwide. They are usually Visa, MasterCard, American Express, and Diners cards. It is important to check the international use policies with the card issuer to ensure it is activated for international transactions.

• You must present a personal credit card, valid in the country of pickup, with sufficient funds for a hold as a security deposit, which will be refunded after returning the vehicle. Credit cards that do not belong to the reservation holder will not be accepted.
• The hire company is solely responsible for approving the presented credit card.
• Prepayment online does not exempt the hirer from presenting a valid international credit card when picking up the vehicle.

The voucher is a digital document sent to your email at the time of booking. This voucher must be printed and presented when picking up the vehicle, only when booking with Hertz, to avoid additional charges.

This document officially confirms all agreed services, payment conditions, rates, discounts, and the availability of vehicles within the selected group.

The security deposit is a sum of money provided by the reservation holder as a safeguard to cover potential additional costs, such as damages or fines. This amount is held during the hire period and released once the vehicle is returned in the agreed-upon condition. It is important to understand the hire contract terms and conditions, including the security deposit.

Yes, remember that you can pay for the reservation online with a credit card in your name or in the name of a relative, friend, or company. However, the credit card used when picking up the car must belong to the reservation holder, and credit cards that belong to others will not be accepted.

The voucher is sent via email at the time of the online reservation. You must print and present the voucher at the counter when picking up the car. (Only for reservations made with Hertz).

• In case of cancelling your reservation, Hola Car Rentals will not apply any penalty if you decide to cancel your reservation at least 48 hours before the vehicle pickup time.
• If you cancel within 48 hours before the pickup time, a penalty of 50% of the total booking value will apply.
• If you do not use your reservation or decide to cancel it after the scheduled start, a penalty of 100% of the total booking value will apply.
• There will be no exceptions!

Hola Car Rentals offers rates that include car insurance, third-party liability, taxes and fees, unlimited kilometres, and additional driver service. If you wish to include other services such as GPS or fuel, you will need to request them at the counter when you pick up the vehicle, and they may be subject to extra charges by the hire company.

Most hire companies allow pets in the reservation; however, we recommend contacting the location where you are picking up the vehicle to inform them about your pets. Additionally, make sure to return the hire car clean and free of animal hair to avoid additional cleaning or repair fees.

Yes, most hire companies have a smoke-free policy, so smoking inside hire cars is prohibited. If caught smoking inside the car, you could be subject to additional charges and fees.

Hola Car Rentals offers a variety of models and manufacturers of cars. Every time you make a search on our site, you will have the possibility to choose between 8 categories (Small, Intermediate, Large, Minivan, Van, SUV, Luxury, Convertible). The types of cars you can hire will be displayed according to availability on the date, time, and location you selected.

The deposit amount varies based on the time of year, hire duration, route, and type of vehicle. The reservation holder must have a credit card in their name with sufficient funds for the security deposit. The deposit will be refunded upon return of the car, though this may take up to 15 business days.