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Frequently Asked Questions
What does my van rental in Indiana through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Indiana, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting a van:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected van rental experience and peace of mind throughout your trip in Indiana.
Will I face unexpected charges when I rent a van in Indiana through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your van booking in Indiana are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting a van or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Indiana charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
What documents do I need to pick up a van rental in Indiana?
To pick up a van rental in Indiana, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the card (debit and prepaid cards are not accepted for the security deposit)
- A passport or valid government photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For all other non-English licenses, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license.
All documents must be physical. Digital copies shown on a phone or tablet are not accepted at any Indiana van rental counter.
Is a credit card required to rent a van in Indiana?
Yes, a major credit card is required to rent a van in Indiana. The card must be in the main driver's name with the driver's name physically printed on the card, and it must be presented in person at the counter.
The rental partner will place a temporary security hold on your card at pickup. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the amount can be higher for a van or larger vehicle class. The hold reduces your available credit until your bank releases it after the van is returned, which can take up to 15 business days.
- Debit cards are not accepted for the security deposit
- Prepaid or virtual cards are not accepted
- The card must belong to the main driver, not a third party
Even if you prepaid your Indiana van rental online, you must still present a physical credit card at the counter. Bringing a backup credit card is strongly recommended in case your primary card is declined.
What is the minimum age to rent a van in Indiana?
The minimum age to rent a van in Indiana without a surcharge is 25. Drivers aged 21 to 24 may rent in Indiana but will be subject to a daily young-renter surcharge, and most van and large vehicle classes are restricted to drivers 25 and older.
Van rentals specifically fall into the restricted vehicle categories that most Indiana rental partners reserve for drivers aged 25 and above. If you are under 25 and need a van in Indiana, contact the rental partner directly to confirm availability before booking.
- Avis and Budget: young-renter surcharge applies for drivers aged 21 to 24
- Hertz, Dollar, Thrifty: daily surcharge applies for drivers aged 21 to 24
- Alamo, National, Enterprise: daily surcharge applies for drivers aged 21 to 24
Indiana does not have the same state-law exceptions as New York or Michigan, so the standard 25-minimum policy applies at most Indiana van rental locations. Always verify the age rules shown on your booking confirmation before arriving at the counter.
How do toll roads work for a van rental in Indiana?
Indiana has active toll roads that van rental drivers should plan for before hitting the road. The main toll route is the Indiana Toll Road (I-90), a 157-mile east-west highway crossing northern Indiana between the Illinois and Ohio borders. Several river bridges, including the Abraham Lincoln and Lewis and Clark bridges, also charge tolls separately.
Tolls in Indiana are collected via E-ZPass, I-Pass (Indiana's transponder system), cash at some booths, and cashless video tolling using license plate capture. Your rental van will already have an electronic toll device installed.
At the counter, you can choose how to handle tolls:
- Enroll in the rental partner's toll program (pay-per-use with a daily convenience fee, for example National TollPass at US$3.95 per day up to a US$19.75 cap, or Alamo TollPass at US$4.95 per day up to a US$34.65 cap, plus actual toll charges)
- Opt out and pay tolls manually at cash booths where available
- Use your own E-ZPass or I-Pass transponder (inform the counter agent so the van's device can be deactivated to avoid duplicate charges)
If you drive through a cashless toll without enrolling, the rental company will bill the toll at the higher video rate plus an administrative fee, typically 4 to 6 weeks after the rental ends. Note that Indianapolis itself has no toll roads.
Can I get a toll cashback refund on my van rental in Indiana?
Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Indiana van rental.
This benefit is especially useful if your van rental route includes the Indiana Toll Road (I-90) across northern Indiana or any of the river bridge tolls, as those costs can add up over a multi-day trip.
To claim your cashback after returning the van in Indiana:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid during the rental period
The refund is calculated as the lesser of the actual tolls paid or 5% of your booking total. For example, if your Indiana van rental booking totaled US$600, the maximum cashback is US$30. Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What fuel policy applies to van rentals in Indiana?
Van rentals in Indiana follow a Full-to-Full fuel policy. You receive the van with a full tank and must return it full to avoid additional charges.
At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing both the odometer and the fuel gauge before leaving the lot.
When returning your van in Indiana:
- Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive
- Keep the fuel receipt showing the date, time, and station address
- Show the full gauge to the agent at return, or leave the receipt in the key drop envelope for after-hours returns
If you return the van below the recorded starting level, the rental partner may charge a fuel shortfall at their own refueling rate, which is typically higher than pump prices, plus a refueling service fee. Using the correct fuel type is also important, as wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.
Can I add an additional driver to my van rental in Indiana?
Yes, you can add an additional driver to your van rental in Indiana, but the driver must be present at the counter at pickup with a valid driver's license and any required identification.
Whether the additional driver is free or subject to a daily fee depends on your rate. Some rates include one additional driver at no extra cost. If your rate does not include this, the daily fees for Indiana van rentals are:
- Avis, Budget, Payless: US$13 per day plus taxes, capped at US$65 plus taxes
- Hertz, Dollar, Thrifty: US$13.50 per day plus taxes, capped at US$189 plus taxes
- Alamo, National, Enterprise: US$15 per day plus taxes
For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old at pickup. Any driver added to the Indiana van rental agreement must also meet the same document requirements as the main driver, including an IDP if their license uses a non-Latin alphabet. Only drivers listed on the rental agreement are covered by the vehicle's protections, so never allow an unlisted person to drive the van.
What insurance coverage do I need for a van rental in Indiana?
When renting a van in Indiana, two main types of coverage are worth understanding before you arrive at the counter.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the rental van itself, including collision, theft, and vandalism. A deductible may apply unless your confirmation explicitly shows zero. CDW and LDW do not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the van in Indiana. Not all U.S. states require rental companies to include state-minimum liability, so coverage levels can vary. Adding supplemental liability coverage of up to US$300,000 is strongly recommended for van rentals in Indiana, particularly given the size of the vehicle and the potential for higher-impact incidents.
- CDW/LDW covers the rental van itself
- LIS/ALI/SLI covers third parties you may injure or whose property you may damage
- Neither covers your personal belongings or your own injuries
Check your booking confirmation to see which coverages are included in your Indiana van rental rate before deciding whether to add anything at the counter.
Does travel assistance cover a breakdown in my Indiana van rental?
Yes, most bookings include travel assistance through Terrawind Global Protection, which can help in the event of an accident or emergency during your Indiana van rental, including situations that arise on highways such as the Indiana Toll Road or in more remote parts of the state.
Core benefits typically included are:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This coverage is designed for travelers visiting Indiana from abroad. It does not apply to residents of the United States or Canada. It also does not cover damage to the rental van itself (that is handled by CDW/LDW) or liability to third parties (handled by LIS/ALI/SLI).
If you need assistance during your Indiana van rental, contact Terrawind 24 hours a day at +1 888 980 9992 or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call. Always contact the assistance line before incurring medical or legal expenses, as some reimbursements require prior authorization.
Where do I pick up my van rental at Indianapolis Airport (IND) in Indiana?
Indianapolis International Airport (IND) is the primary hub for van rentals in Indiana. Multiple rental brands operate at IND, including Avis, Budget, Dollar, Thrifty, Alamo, Hertz, Enterprise, National, and Payless.
Some brands, such as Budget, are located on-site at the airport terminal. Other providers operate from nearby off-airport facilities and offer shuttle pickup service from the Ground Transportation Center at IND. When you arrive, proceed to the Ground Transportation Center and look for the shuttle stop marked with your rental brand's logo and colors.
- On-airport brands: follow the car rental signs inside the terminal to reach the counter directly
- Off-airport brands: exit to the Ground Transportation Center and board the branded shuttle
Check your booking confirmation to identify which brand is fulfilling your Indiana van rental, then match that brand to the correct pickup method above. If you cannot locate your counter or shuttle stop, use the airport information desk or courtesy phones near the Ground Transportation Center. Allow extra time when picking up a van in Indiana during peak travel periods, as larger vehicle classes may require additional processing at the counter.
What happens if I return my Indiana van rental late?
If you return your van rental in Indiana after the agreed drop-off time, the rental partner may charge for the extra time and potentially apply a late fee.
Most Indiana rental locations offer a grace period of approximately 30 minutes beyond the scheduled return time, but this is not guaranteed at every location. If you exceed the grace period, you may be billed for additional hours or an extra full day, depending on the partner's policy.
- Confirm the grace period and late-return fee structure on your rental agreement at pickup
- If you know you will be late, contact the rental location as early as possible
- Returning a van late in Indiana without notice can result in charges that are not covered by your prepaid rate
If you need more time with the van during your Indiana trip, you can request an extension. Contact the rental partner directly using the number on your rental agreement to check availability and pricing before your original return time passes. Extending after the fact is more expensive and not always possible.
Can I pick up a van in Indiana and drop it off in another state?
Yes, one-way van rentals are possible in Indiana, but a drop-off fee will typically apply when you return the van to a different location than where you picked it up.
The drop-off fee for an Indiana van rental varies depending on the rental partner, the specific pickup and drop-off cities, the distance between locations, and the time of year. This fee is route-specific and is set by the rental partner, not by the booking platform.
- The drop-off fee will be shown under the To Pay at Destination section during the booking process if it applies to your route
- The fee is not included in any All Inclusive or All Inclusive+ rate and cannot be prepaid
- Cross-border one-way rentals (for example, Indiana to Canada) may be restricted or carry higher fees depending on the partner
If you are planning to drive your Indiana van rental across state lines, confirm that cross-state driving is permitted under your rental agreement. Most standard Indiana van rentals allow interstate travel within the continental United States, but always verify the territory rules on your agreement before departing.
What van models are available to rent in Indiana?
Van rentals in Indiana are available in several configurations depending on your group size and needs. Common models offered by rental partners at Indianapolis Airport and city locations include the Chrysler Pacifica minivan for smaller groups and full-size options such as the Ford Transit for larger parties. Some Indiana rental partners also offer 12-passenger and 15-passenger vans for group travel.
Keep in mind that specific van models are not guaranteed. Rental partners in Indiana operate under a similar-vehicle policy, meaning you are booked into a vehicle class rather than a specific model. If the exact van model shown during booking is unavailable, the partner will substitute a comparable vehicle in the same class.
- Minivans: typically seat 5 to 7 passengers, suitable for families
- Full-size vans (Ford Transit and similar): suitable for larger groups or cargo needs
- Passenger vans (12 to 15 seats): available at select Indiana locations for group rentals
Van availability in Indiana is concentrated in Indianapolis, with the widest selection at Indianapolis International Airport (IND). If you need a specific van configuration for your Indiana trip, book as early as possible, particularly during peak months such as April and May when demand and pricing are highest.
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