Van Hire
New York

Hola Car Rentals is the only premium partner of the top car hire brands operating in New York, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in New York.

No. With Hola Car Rentals, all costs and charges for your booking in New York are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in New York charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

To pick up your van hire at London Heathrow Airport, take the free Heathrow Express train from your arrival terminal to Heathrow Central Station. The journey takes approximately 15 minutes, and the train operates 24 hours a day, 7 days a week.

Once at Heathrow Central, follow the Rental Car signs to your brand's counter. All major van hire brands at Heathrow serve customers from this central location. Counters are open 24 hours.

Before heading to the counter, ensure you have:

• Your booking confirmation
• A physical, major credit card in the main driver's name (with the name printed on the card) for the security deposit
• Your original driver's licence and passport
• An International Driving Permit if your licence uses a non-Latin alphabet

If you cannot locate your van hire brand at Heathrow, check the brand name on your confirmation and ask at the information desk inside the rental car area.

To collect your van hire in London, you must present all documents in physical form. Digital copies are not accepted at the counter.

• Original, unexpired driver's licence in the main driver's name
• Passport (required for visitors from outside the United Kingdom)
• A physical, major credit card in the main driver's name with the name printed on the card, for the security deposit hold
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for foreign visitors)

If your driver's licence is not in English and does not use a Latin (Roman) alphabet, for example Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.

Debit cards and prepaid cards are not accepted for the security deposit on a London van hire. Bring a backup credit card in your name in case your primary card is declined.

London has a specific legal requirement that allows hire companies to rent to licensed drivers aged 18 and over, making it one of the most permissive regions for young van drivers in the United Kingdom.

However, a young-driver surcharge applies to drivers under 25. The daily fee varies by hire brand. Additionally, most van and minivan classes are restricted to drivers aged 25 and over across most hire partners, so availability of larger passenger vans for drivers under 25 may be limited.

Key points for younger drivers hiring a van in London:

• Drivers aged 18 to 24 can hire but will pay a daily young-driver surcharge
• Van and minivan classes are typically restricted to renters aged 25 and older
• A valid driver's licence and a major credit card in the renter's name are still required regardless of age
• Debit and prepaid cards are not accepted for the security deposit

If you are between 21 and 24 and travelling from Latin America or the Caribbean, certain Avis and Budget rates may waive the underage fee on eligible vehicle categories. Check your booking confirmation to see if this applies to your London van hire.

Toll roads in London are almost entirely cashless, meaning your van hire will be billed electronically. There are no cash lanes on most major crossings.

At pickup, you will typically have two options for managing tolls on your London van hire:

• Unlimited toll package: a flat daily rate of approximately GBP 8 to GBP 20 per hire day, covering all tolls during the hire period
• Pay per use: the hire company charges the actual toll amounts plus daily or administrative processing fees after the hire ends

Common toll costs in the London area include:

• London bridges and tunnels: approximately GBP 2 to GBP 10 or more per crossing
• Daily driving with one major crossing: approximately GBP 10 to GBP 30 or more
• Congestion Charge Zone fee: approximately GBP 15.50 plus taxes per day for driving into most of central London during charging hours

The congestion charge does not apply if you stay on the main roads without entering the zone. This charge appears separately from bridge and tunnel tolls on your hire bill.

If you have a personal E-ZPass or similar transponder, inform the counter agent at pickup so they can deactivate the vehicle's default toll device and avoid duplicate charges. Toll charges can appear on your statement days or even weeks after you return the van.

Yes, you can get cashback on tolls paid during your van hire in London. All Hola Car Rentals rates include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during the hire period.

Given London's extensive toll and congestion charges, including bridge and tunnel crossings of GBP 2 to GBP 10 or more each and the Congestion Charge Zone fee of approximately GBP 15.50 plus taxes per day, this benefit can add up significantly on a multi-day hire.

To claim your Tolls Cashback after returning your London van:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - followed by your booking confirmation number
• Attach your booking confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. This benefit does not mean tolls are included in your rate; you still pay tolls normally and claim reimbursement afterwards.

For a van hire in London, the hire partner will place a temporary authorisation hold on your credit card at pickup. This is not a charge; it reduces your available credit until the bank releases it after you return the vehicle.

Typical security deposit holds in the United Kingdom range from approximately GBP 200 to GBP 400 for standard vehicles. For larger vans or premium vehicle classes, the hold may be higher depending on the hire brand, location, and season.

Important requirements for the deposit on your London van hire:

• You must present a physical, major credit card in the main driver's name with the name printed on the card
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
• The card must have sufficient available credit to cover the hold plus any expected charges
• Digital wallets such as Apple Pay or Google Pay are not accepted at the counter for the deposit

After you return the van, the hold is released. Your bank or card issuer controls when it appears back on your available credit, which can take up to 15 business days. Bring a backup credit card in your name in case your primary card is declined at the London counter.

Yes, there are important road restrictions that affect van hires in London. Many of the city's parkways ban trucks and larger vans due to low bridges and narrow lanes, making certain routes impractical or off-limits for your van hire.

Key restrictions to be aware of when driving a van in London:

• Most London parkways prohibit commercial vehicles and larger vans because of low clearance bridges and narrow lane widths
• Passenger vans must comply with width limits of up to 102 inches for vehicles carrying more than 7 passengers
• Overweight loads require special permits if the gross vehicle weight exceeds standard limits

In central London specifically, parking a van is particularly challenging. Many vans are classified as commercial vehicles if the seats behind the front row have not been permanently removed, which restricts where they can be parked on city streets. Commercial vehicles cannot park for more than 3 hours in most locations and are prohibited from overnight parking on residential streets between 9pm and 5am.

For real-time road conditions, closures, and alerts affecting your London van hire route, you can check the Transport for London (TfL) website before and during your trip.

Van hires in London typically include basic third-party liability cover as required by law, but the level of protection varies by hire partner and rate plan. It is important to review your booking confirmation carefully to understand exactly what is included.

The two main types of cover relevant to a London van hire are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the hire van itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or persons.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the van in London. Some UK regions require a minimum level; London is one of the higher-exposure areas given dense traffic and toll crossings.

CDW/LDW does not cover tyres, undercarriage, roof, or personal belongings. Only drivers named on the hire agreement are covered.

If an incident occurs during your London van hire, prioritise safety, contact local authorities if needed, and notify the hire partner immediately using the number on your hire agreement.

Most bookings include travel assistance provided by Terrawind Global Protection, which can be especially useful if something unexpected happens during your London van hire, such as a medical emergency on a motorway or an accident far from the city.

Core benefits typically included are:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This cover is separate from CDW/LDW (which covers damage to the van) and third-party liability insurance. It does not cover pre-existing medical conditions.

To reach assistance 24 hours a day, 7 days a week during your London van hire:

• Call: +44 20 7946 0999 (toll-free)
• WhatsApp: +44 7912 345678
• Email: [email protected]

Provide your full name, your Hola Car Rentals confirmation number, your location, and a brief description of the situation. Follow the coordinator's instructions and keep all receipts and reports.

Important: this benefit applies only to non-UK residents. UK residents do not qualify for this travel assistance coverage on their London van hire.

Yes, you can add an additional driver to your London van hire, either at no cost if your rate includes it or for a daily fee paid at the counter if it does not.

Daily additional driver fees for London van hires vary by brand:

• Avis, Budget, and Payless: GBP 10 per hire day plus taxes, capped at GBP 50 plus taxes
• Hertz, Thrifty, and Dollar: GBP 12 per hire day plus taxes, capped at GBP 150 plus taxes
• Alamo, National, and Enterprise: GBP 14 per day plus taxes

Check your booking confirmation before arriving at the London counter. If it states "Additional driver free of charge," the first extra driver is included at no cost.

Requirements for adding a driver to your London van hire:

• The additional driver must be present at pickup with a valid, physical driver's licence
• They must meet the minimum age requirements (18 and older in London, with a young-driver surcharge for drivers under 25)
• For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the hire agreement are covered by protections such as CDW/LDW. If someone not on the contract drives the van, coverage may be void.

Van hires in London follow a Full-to-Full fuel policy by default. You receive the van with a full tank and must return it full to avoid additional charges.

Steps to follow for your London van hire:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns, leave the receipt in the drop envelope and keep a photo of the full gauge

If you return the van in London without a full tank, you may be charged for the fuel shortfall at the hire partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.

If the van was not full at pickup, ask the agent to record the exact level on the agreement and return it at that same level to avoid charges. Always use the correct fuel type; wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.

Yes, one-way van hires in London are possible, but a drop-off fee may apply depending on your route, the hire brand, and the vehicle class.

How one-way fees work for van hires in London:

• Same-city airport to downtown: often no drop-off fee
• London to another city in the same region or country: a drop-off fee typically applies and varies by distance and van class
• London to a different country or cross-border: a drop-off fee usually applies and can be significant for larger vans

The drop-off fee is shown during the booking process under the "To pay at destination" section on the rate details page. It cannot be prepaid and is paid at the counter when you pick up the van in London.

If you need to change your return location after booking, be aware that modifying the drop-off point may reprice the entire hire and recalculate the one-way fee. Contact support before making changes to understand the impact on your London van hire cost.

If you return your van hire in London after the agreed drop-off time, a grace period of approximately 30 minutes typically applies, though this is not guaranteed by all hire partners or locations.

If you exceed the grace period on your London van hire:

• Extra time charges apply, billed in hourly or daily increments depending on the hire partner
• A late return fee may also be added on top of the extra time charges
• For larger vans, these charges can accumulate quickly if the return is significantly delayed

If you know in advance that you will need the van longer than originally booked, the best approach is to request an extension before the original return time. Contact the hire partner directly using the number on your hire agreement, or reach out to support via WhatsApp at +44 7912 345678 or by email at [email protected].

Extensions are subject to vehicle availability in London and may be re-priced based on current rates, which could differ from your original booking rate. Returning the van on time or arranging an extension in advance is always the most cost-effective approach.