Van Hire
Honolulu

Hola Car Rentals is the only premium partner of the top car hire brands operating in Honolulu, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Honolulu.

No. With Hola Car Rentals, all costs and charges for your booking in Honolulu are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Honolulu charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Your hire van in Honolulu is collected from the Consolidated Rent-A-Car facility, known as CONRAC, located at 300 Rodgers Boulevard, Honolulu, HI 96819. All major partner brands including Avis, Hertz, Alamo, Enterprise, Budget, Dollar, National, Payless, and Thrifty operate from this five-storey facility.

How you get there depends on your arrival terminal:

• Terminal 2 (baggage claims 26 and 31): You can walk directly to CONRAC, which is situated directly opposite those baggage claim exits.
• Terminal 1, Terminal 2 international arrivals (baggage claims 16 to 18), and Terminal 3: Take the free hire car shuttle. Shuttle stops are marked with blue and white kerbs at each terminal's ground level median.

The shuttle journey usually takes less than five minutes, and the facility operates from 4:00 AM to midnight. Allow approximately 15 to 30 minutes from baggage claim to driving away in your van, depending on your terminal and queue time at the counter.

No, there are no toll roads, toll bridges, or toll tunnels anywhere in Hawaii, so your hire van in Honolulu will not incur any toll charges during normal island driving.

Unlike many U.S. mainland destinations, Hawaii does not have electronic toll systems such as E-ZPass or SunPass, nor cashless toll lanes. There are also no congestion charges or emissions zone fees similar to those in some major cities.

However, if you drive your Honolulu hire van to another U.S. destination during your trip where tolls are applicable, Hola Car Rentals offers Tolls Cashback on every booking. You can claim up to 5% of your total booking value back for tolls paid. To do so, email [email protected] within 30 days of returning the van, attaching your reservation confirmation, rental agreement, and a toll receipt or statement.

To collect your hire van in Honolulu, you must present the following physical documents at the counter:

• A valid, unexpired driving licence in the main driver’s name.
• A major credit card in the driver’s name, used for the authorisation hold.
• A passport or valid government-issued photo ID (required for visitors from outside the U.S. and Canada).
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for non-U.S. residents).

If your driving licence is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Honolulu hire van counter.

Yes, most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to your hire van in Honolulu as well. However, this benefit is available only to non-North American customers. Residents of the United States and Canada do not qualify.

For eligible renters, the coverage typically includes:

• Travel and medical insurance for up to 5 passengers.
• Legal assistance in the event of an accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

If you need assistance during your Honolulu hire van, for example after a breakdown or an accident, contact Terrawind 24 hours a day, 7 days a week:

• Phone: +1 888 980 9992 (toll-free or collect)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your full name and Hola Car Rentals confirmation number ready when you call. Always check your booking confirmation for the exact terms and coverage limits that apply to your reservation.

Yes, drivers aged 21 to 24 are subject to a young driver surcharge when renting a van in Honolulu, and there are additional restrictions specific to vans that you should be aware of before booking.

In the United States, the standard minimum age to hire without a surcharge is 25. Drivers aged 21 to 24 can rent but will pay a daily young-renter fee that varies by partner brand:

• Avis, Budget, and Payless: US$13 per rental day, capped at US$65.
• Hertz, Thrifty, and Dollar: US$13.50 per rental day, capped at US$189.
• Alamo, National, and Enterprise: US$15 per day.

Importantly, vans and minivans are among the vehicle classes that most partner brands restrict to drivers aged 25 and over. If you are under 25 and planning to hire a van in Honolulu, confirm with the specific brand at booking whether the van category is available to you, as you may be limited to economy, compact, or standard saloon classes instead.

Drivers under 21 cannot hire in Hawaii outside of New York and Michigan exceptions, which do not apply here.

Honolulu operates an automated speed enforcement system that hire van drivers should be aware of before setting off. As of 1 November 2025, fixed speed cameras are active at 19 specific urban intersections across the city.

Cameras issue photographic citations by post for speeds exceeding the posted limit by more than 11 mph. Many of these zones have speed limits of just 25 to 35 mph, which can catch visitors unaware. Fines start at US$97 per citation. Some monitored intersections include:

• Likelike Highway at School Street (noted as a high-crash intersection, with 4 cameras)
• Vineyard Boulevard at Pali Highway
• Pali Highway at School Street

Unlike radar enforcement common on the U.S. mainland, Honolulu relies on fixed cameras at specific locations rather than officer discretion. Citations are mailed to the registered vehicle owner, which in a hire van situation means the rental company, which will then pass the fine and any administrative fee on to you after the rental concludes.

Drive at or below posted limits throughout Honolulu, especially on multi-lane urban roads where speed limits can drop suddenly.

Hiring a van at Honolulu Airport (HNL) involves several local fees and taxes on top of the base rate. These charges are standard for airport hires in Hawaii and can add approximately 30 to 40% to the advertised price. Common fees include:

• Airport concession recovery fee: up to about 12.76% of the base rate, plus a fixed daily charge on some brands.
• Customer facility charge (CFC): approximately US$4.50 to US$5.00 per day, covering the CONRAC facility.
• Hawaii state general excise tax: 7.25%.
• Honolulu county surcharge: 10.25%.
• State vehicle hire tax and tourism-related surcharges.

Your booking confirmation will specify which taxes and fees are included in your prepaid rate and which are payable at the Honolulu hire van counter. If your confirmation states that taxes and fees are included, you should not be billed separately for those items at collection. If you are charged for something not listed on your confirmation, Hola Car Rentals' No Extra Charges© Coverage applies.

Off-airport hire van locations, such as those near Waikiki hotels, typically attract lower surcharges and can significantly reduce the total cost compared to collecting at HNL.

Yes, a physical major credit card in the main driver’s name is required to collect a hire van in Honolulu. Debit cards, prepaid cards, and virtual or digital-only cards are not accepted for the authorisation hold.

At the Honolulu hire van counter, the partner brand will place a temporary authorisation hold on your card. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though vans and larger vehicle classes may require a higher amount. The hold reduces your available credit until it is released after you return the van, which can take up to 15 working days depending on your bank.

Key points to check before your Honolulu collection:

• The card must have the driver’s name physically printed on it.
• The name on the card must match the rental agreement.
• Ensure your card is enabled for in-person U.S. transactions and has sufficient available credit to cover the hold.
• Notify your bank of your travel dates to prevent fraud blocks.
• Bring a backup credit card in your name in case your primary card is declined.

Even if you have prepaid your hire booking online, you must still present a physical credit card at the Honolulu counter for the deposit hold.

Your hire van in Honolulu follows a Full-to-Full fuel policy by default. This means you receive the van with a full tank and must return it full to avoid additional charges.

At collection, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the gauge and odometer before leaving the CONRAC facility.

When returning your van in Honolulu, refuel within approximately 10 miles of the return location at 300 Rodgers Boulevard so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.

If you return the van with less than a full tank, the partner brand may charge:

• A fuel shortfall at the partner’s refuelling rate, which is usually higher than retail pump prices.
• A refuelling service or administrative fee on top of the fuel cost.

For after-hours returns at Honolulu Airport, leave your fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone as proof in case of any dispute later.

Yes, you can add an additional driver to your hire van in Honolulu, either as part of your rate or for a fee payable at the counter.

Some Hola Car Rentals rates include one additional driver at no extra cost. Check your booking confirmation for the line that states "Additional driver free of charge" to verify whether this applies to your reservation. If not included, the daily fees by partner brand are:

• Avis, Budget, and Payless: US$13 per day, capped at US$65.
• Hertz, Thrifty, and Dollar: US$13.50 per day, capped at US$189.
• Alamo, National, and Enterprise: US$15 per day.

The additional driver must be present at the Honolulu hire van counter at collection with their own valid driving licence and any required IDP. Both the main driver and the additional driver must sign the rental agreement. Anyone driving the van who is not listed on the agreement is not covered by the rental protections, including CDW/LDW and liability cover.

Note that for Avis, Budget, and Payless, additional drivers generally need to be at least 25 years old at the time of collection in Honolulu.

When hiring a van in Honolulu, two main types of cover are worth understanding before you arrive at the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the hire van itself, including collision damage, theft, and vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage caused to other vehicles or persons.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the van in Honolulu. In Hawaii, the minimum liability coverage is not universally mandated for all hire situations, so confirming your liability cover before collection is important. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your hire.

Common exclusions to be aware of for your Honolulu hire:

• Tires, wheels, undercarriage, and roof damage are often not covered by standard CDW/LDW.
• Prohibited use such as off-road driving or driving under the influence voids cover.
• Only drivers listed on the rental agreement are covered.

Review your booking confirmation to see exactly which protections are included in your chosen rate before arriving at the Honolulu counter.

If you return your hire van in Honolulu after the agreed drop-off time, a grace period of approximately 30 minutes generally applies, though this is not guaranteed by all partner brands. Exceeding this may result in charges for additional hours or a full extra day, plus a late return fee.

The CONRAC facility at Honolulu Airport operates from 4:00 AM to midnight. If you plan to return your van outside these hours, confirm in advance whether your partner brand offers an after-hours key drop at the facility. Some off-airport locations near Honolulu provide 24-hour drop-off services where you can leave the van and complete the return remotely.

If you need to extend your hire while on the road, contact the partner brand directly using the number on your rental agreement as soon as possible. Extensions are subject to availability and may alter your rate. Do not return the van late without notifying the partner, as unapproved late returns can lead to higher charges than a pre-arranged extension.

No, one-way hire van journeys between Hawaiian islands are generally not permitted by partner brands, as vehicles cannot be transported between islands without special arrangements. Each island functions as a separate hire market, and standard agreements restrict the van to the island where it was collected.

If you are hiring a van in Honolulu and intend to visit another island such as Maui or the Big Island, you will need to return the van to Honolulu and arrange a separate hire on the other island.

One-way hire van options within Oahu, for example collecting at Honolulu Airport (HNL) and returning to a different location on the same island, may be available depending on the partner brand and availability. Any applicable drop-off fee will be shown on your booking details under the "To pay at destination" section before confirmation. If no fee appears, no one-way charge applies.

For cross-state or mainland one-way hire van journeys from Honolulu, these are generally not available due to the island geography. Always confirm the permitted driving territory with your partner brand before finalising your Honolulu hire reservation.