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Frequently Asked Questions
What does my Hola Car Rentals booking with Thrifty in Indiana include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Indiana, including Thrifty, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Thrifty rental experience and peace of mind throughout your trip in Indiana.
Will I face unexpected charges at the Thrifty counter in Indiana when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Thrifty booking in Indiana are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Thrifty counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Thrifty counter in Indiana charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Thrifty to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Thrifty counter at Indianapolis International Airport in Indiana?
The Thrifty counter at Indianapolis International Airport (IND) in Indiana is located at 7801 Colonel H. Weir Cook Memorial Drive, Indianapolis, IN 46241. This is the primary Thrifty airport location in Indiana and the busiest rental facility in the state.
Counter hours at IND are 07:00 to 23:59 daily, Monday through Sunday. If you are a Thrifty Blue Chip Rewards member, you can bypass the counter entirely and proceed directly to the pickup lot for expedited service.
For non-members, follow the car rental signage from the terminal to the Thrifty desk. A shuttle service is available from the airport terminal to the rental facility. Allow extra time if you are arriving during peak travel periods, as queuing can occur at this Indiana location.
Thrifty also has neighborhood locations across Indiana, including Brownsburg (1451 S Green St), Columbus (1643 Central Ave), Carmel, Greenwood, Lafayette, and Highland (8820 Indianapolis Blvd), if an off-airport pickup better suits your itinerary.
What documents do I need to pick up a Thrifty rental car in Indiana?
To collect your Thrifty rental car in Indiana, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, used for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for international visitors)
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license at any Thrifty location in Indiana. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly required.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Thrifty counter in Indiana. Debit and prepaid cards are not accepted for the security deposit hold, so bring a major credit card with sufficient available credit.
Does Thrifty in Indiana charge a young driver surcharge for drivers under 25?
Yes, Thrifty in Indiana applies a young driver surcharge for renters between the ages of 21 and 24. The standard minimum age to rent without an additional fee is 25.
For Thrifty rentals in Indiana, the young renter surcharge is US$13.50 per rental day, plus applicable taxes, with a maximum charge of US$189 plus taxes for the rental period. This fee is paid directly at the Thrifty counter in Indiana and is not included in your prepaid rate.
In addition to the surcharge, drivers under 25 are restricted from renting certain vehicle classes at Thrifty locations in Indiana. Categories such as full-size, premium, luxury, SUV, minivan, and convertible are typically reserved for renters aged 25 and older. Economy, compact, and intermediate vehicles are generally available to younger drivers.
Indiana does not have a state law requiring rentals to drivers aged 18 and older (unlike New York or Michigan), so the Thrifty standard policy of 21 as the minimum age applies at Indiana locations. Always confirm the exact surcharge amount on your booking confirmation before arriving at the counter.
How do toll roads work for Thrifty rentals in Indiana?
Indiana has an active toll network that Thrifty renters should plan for before driving across the state. The main toll route is the Indiana Toll Road (I-90), a 157-mile east-west highway running across northern Indiana from the Illinois border to the Ohio Turnpike. Several river bridges, including the Abraham Lincoln and Lewis and Clark bridges, also charge tolls separately.
Tolls in Indiana are collected via E-ZPass, I-Pass (Indiana's transponder system), cash at some booths, and cashless video tolling using license plate capture. Your Thrifty rental vehicle in Indiana comes pre-equipped with an electronic toll device.
At the Thrifty counter in Indiana you have two options:
- Purchase an unlimited toll package, typically priced between US$11 and US$25 per day depending on the rental company and location
- Opt out and pay tolls manually where cash booths are available, or allow the Thrifty vehicle's plate to be billed via video tolling
If you do not enroll in a toll program, Thrifty will bill the actual toll amounts at video or cash rates, plus administrative processing fees, to the credit card on file, often several weeks after your rental ends. Note that Indianapolis itself has no toll roads, so tolls mainly apply if you travel along the northern Indiana corridor.
Can I get cashback on tolls paid during my Thrifty rental in Indiana?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Thrifty rental in Indiana.
This benefit is especially useful if you plan to drive the Indiana Toll Road (I-90) across northern Indiana, use river bridge crossings, or travel into neighboring states with toll roads such as Illinois or Ohio.
To claim your cashback after returning your Thrifty vehicle in Indiana:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the Thrifty rental agreement signed at pickup, and a receipt or statement showing the toll charges paid
The refund is calculated as the lesser of the total tolls you paid or 5% of your booking total. For example, if your booking total is US$500, the maximum cashback is US$25. Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What credit card do I need for the Thrifty deposit in Indiana?
You must present a physical, major credit card in the main driver's name, with the driver's name printed on the card, at the Thrifty counter in Indiana. The card is used to place a temporary security hold at pickup.
For standard vehicles at Thrifty locations in Indiana, the typical security hold is approximately US$300 to US$400, though the exact amount varies by vehicle class, location, and season. Premium or specialty vehicles may require a higher hold.
Important points to keep in mind:
- Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit hold
- Digital wallets such as Apple Pay or Google Pay are not accepted at the counter for the hold
- The hold reduces your available credit until your bank releases it after the rental ends, which can take up to 15 business days
- Bring a backup credit card in your name in case your primary card is declined
Even if you prepaid your Thrifty Indiana booking in full, you are still required to present a physical credit card at pickup for the security hold. Notify your bank of your travel plans to avoid fraud blocks on in-person authorizations in Indiana.
Is an International Driving Permit required for Thrifty rentals in Indiana?
An International Driving Permit (IDP) is not always mandatory for Thrifty rentals in Indiana, but it is strongly recommended in certain situations and required in others.
The IDP requirement at Thrifty locations in Indiana depends on your license:
- If your driver's license uses a non-Latin (non-Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an IDP is mandatory alongside your original license
- If your license is in English or uses a Latin alphabet, an IDP is recommended but not strictly required by most Thrifty locations in Indiana
- EU and EEA licenses are generally accepted without an IDP
The IDP is a translation document only. It is not a standalone license and will not be accepted at the Thrifty counter in Indiana without your original driver's license. You must carry both together.
Obtain your IDP in your home country before traveling to Indiana, as it cannot be issued abroad. In the United States, organizations like AAA issue IDPs only to holders of US licenses. All documents presented at the Thrifty counter must be physical originals; digital copies are not accepted.
What insurance is included with a Thrifty rental in Indiana?
The insurance coverage included with your Thrifty rental in Indiana depends on the rate plan you selected when booking. It is important to review your booking confirmation carefully before arriving at the Thrifty counter in Indiana.
The two main types of coverage to understand are:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Thrifty rental vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people or vehicles while driving the Thrifty rental in Indiana. Some US states require a minimum liability amount; confirm whether it is included or optional on your confirmation.
CDW and LDW do not cover third-party liability, your personal injuries, or your belongings. Common exclusions include damage from prohibited use such as off-road driving, DUI, or driving by an unauthorized driver not listed on the Thrifty rental agreement in Indiana.
If you are unsure what is included, check the details section of your booking confirmation before pickup.
Does Thrifty in Indiana offer travel assistance if something goes wrong on the road?
Yes, most bookings made through Hola Car Rentals for Thrifty rentals in Indiana include travel assistance coverage provided by Terrawind Global Protection. This benefit is particularly relevant if you experience a medical emergency or accident while driving Indiana's highways, including the Indiana Toll Road or rural routes across the state.
Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach the assistance team 24 hours a day, 7 days a week:
- Call: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
When you call, provide your full name, your Hola Car Rentals confirmation number, your current location in Indiana, and a brief description of the situation. Follow the coordinator's instructions and keep all receipts and reports.
Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this coverage. It also does not cover damage to the Thrifty rental vehicle itself, which is handled by CDW or LDW.
What is the fuel policy for Thrifty car rentals in Indiana?
Thrifty rentals in Indiana follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional fuel charges.
To avoid fuel charges on your Thrifty rental in Indiana:
- Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge at pickup
- Refuel within approximately 10 miles or 15 km of the Thrifty return location in Indiana before dropping off the vehicle
- Keep your final fuel receipt showing the date, time, and station address
If you return the Thrifty vehicle in Indiana with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee.
Ask the Thrifty agent at your Indiana pickup location about the nearest gas station to the return facility so you can plan your final refuel. For after-hours returns, leave the fuel receipt in the key envelope and keep a photo of the full gauge as evidence.
Can I add an additional driver to my Thrifty rental in Indiana?
Yes, you can add an additional driver to your Thrifty rental in Indiana, either as an included benefit or for an extra fee depending on your rate plan.
Check your booking confirmation first. If it states additional driver free of charge, the first extra driver is included at no cost. If it is not included, Thrifty in Indiana charges US$13.50 per rental day plus taxes for each additional driver, with a maximum charge of US$189 plus taxes for the rental period.
Requirements for adding a driver at the Thrifty counter in Indiana:
- The additional driver must be physically present at pickup
- They must present a valid driver's license and any required ID
- If their license uses a non-Latin alphabet, an IDP is also required
- They must meet the minimum age requirements; drivers aged 21 to 24 may be subject to a young driver surcharge
- Both the main driver and the additional driver must sign the rental agreement
Only drivers listed on the Thrifty rental agreement in Indiana are covered by the vehicle's protections such as CDW and LDW. Anyone who drives the vehicle without being named on the contract may void coverage and result in additional charges.
Are there airport fees or extra taxes on Thrifty rentals at Indianapolis Airport in Indiana?
Yes, renting a Thrifty vehicle at Indianapolis International Airport (IND) in Indiana typically involves airport-related fees and local taxes on top of the base rental rate. These are standard charges applied to all car rental companies operating at the airport in Indiana.
Common fees and taxes you may encounter at the Thrifty counter at IND in Indiana include:
- Airport concession recovery fee (ACRF): a percentage charged by the airport for operating on airport premises
- Customer facility charge (CFC): a per-day or per-rental fee for use of the rental car facility
- State and local rental taxes specific to Indiana
- Tourism or state surcharges where applicable
Whether these fees are included in your prepaid rate or due at the Thrifty counter in Indiana depends on your booking confirmation. Check the section labeled Taxes and Fees on your confirmation. If it states Included, you should not be billed again at the counter. If it states Total to pay at destination, those amounts are legitimately due locally.
Off-airport Thrifty locations in Indiana, such as those in Brownsburg, Carmel, or Greenwood, may not carry the same airport concession fees, which can make them a more cost-effective option if the location is convenient for your itinerary.
Can I pick up a Thrifty car in Indiana and return it in a different state?
Yes, one-way rentals with Thrifty in Indiana that involve returning the vehicle in a different state are generally permitted, but a drop-off fee may apply depending on the route, distance, and vehicle class.
When booking a one-way Thrifty rental from Indiana, the drop-off fee is shown during the booking process under the To pay at destination section. This fee is route-specific and cannot be prepaid. Common patterns include:
- Indiana to a neighboring state such as Illinois, Ohio, or Michigan: a drop-off fee typically applies and varies by distance and vehicle class
- Same-city airport to downtown or vice versa within Indiana: often no drop-off fee
- Long-distance or cross-country routes from Indiana: usually carry higher fees or may have limited availability
Cross-border driving into Canada from Indiana is subject to separate rules and may not be permitted under your Thrifty rental agreement. Always check the terms on your confirmation before crossing any international border.
If you change your return location after booking your Thrifty rental in Indiana, the drop-off fee may be recalculated and the rate may reprice. Review your confirmation carefully and contact support before making mid-rental route changes.
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