Thrifty Car Hire
Massachusetts

Hola Car Rentals is the only premium partner of the top car hire brands operating in Massachusetts, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Massachusetts.

No. With Hola Car Rentals, all costs and charges for your booking in Massachusetts are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Massachusetts charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

To pick up your Thrifty hire car in Massachusetts, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, used for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original licence. For other non-English licences, an IDP is strongly recommended. All documents must be physical; digital copies are not accepted at the Thrifty counter in Massachusetts.

Thrifty operates at Boston Logan International Airport (BOS), the busiest airport in Massachusetts. The Thrifty pickup counter is located at the airport and offers in-terminal or on-airport access, allowing you to collect your vehicle shortly after arrival.

To find the Thrifty counter at BOS, follow the car hire signs inside the terminal. If you are unsure of the exact location, check your booking confirmation for specific pickup instructions, or ask airport staff for directions to the hire car area. Thrifty is one of several brands serving Massachusetts travellers at BOS, so confirm the operating brand shown on your reservation before approaching any counter.

Thrifty also has locations at Worcester Regional Airport (ORH) and off-airport city locations in Massachusetts, including Boston Park Plaza (3 Columbus Avenue), Somerville (646 Somerville Ave), Springfield (827 Boston Rd), Dedham (290 Bridge St), Revere (40 Lee Burbank Hwy), and Raynham (609 S St W).

Massachusetts operates a fully cashless toll system, meaning there are no cash booths anywhere in the state. All tolls are collected electronically through the EZDriveMA system, which uses E-ZPass MA transponders or Pay By Plate MA licence plate billing. This applies to major roads your Thrifty hire may travel, including the Massachusetts Turnpike (I-90), the Tobin Memorial Bridge, the Sumner Tunnel, the Ted Williams Tunnel, and the Callahan Tunnel.

When you pick up your Thrifty vehicle in Massachusetts, you have two main options:

• Enroll in Thrifty's TollPass programme, which charges a daily convenience fee of US$3.95 per day you use a toll road, capped at US$19.75 per rental period, plus the actual toll amounts billed at undiscounted rates
• Decline the programme and allow Pay By Plate MA to invoice the hire company, which then bills the tolls plus administrative fees to your card 4 to 6 weeks after your hire ends

Note that E-ZPass MA offers lower toll rates than out-of-state E-ZPass or plate billing. For example, a full-length Massachusetts Turnpike trip costs approximately US$7.45 with E-ZPass MA versus US$9.35 with an out-of-state transponder. Review your Thrifty hire agreement carefully before deciding which option suits your Massachusetts itinerary.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Thrifty hire in Massachusetts.

Massachusetts roads are fully cashless, so you will encounter electronic tolls on routes like the Massachusetts Turnpike (I-90) and the major tunnels in Boston. Whether you use Thrifty's TollPass programme or are billed through Pay By Plate MA, you can submit a claim after your hire ends.

To claim your Tolls Cashback:

• Email [email protected] within 30 days of returning your Thrifty vehicle in Massachusetts
• Include your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

Yes, drivers under 25 years old are subject to a young driver surcharge when hiring from Thrifty in Massachusetts. Thrifty, as part of the Hertz group, charges US$13.50 per hire day plus applicable taxes for drivers aged 21 to 24, with a maximum charge of US$189 plus taxes for the hire period.

Massachusetts does not have a state law requiring hires to drivers under 21, so the minimum age at most Thrifty locations in Massachusetts is 21. Drivers aged 21 to 24 can hire but will pay the daily surcharge and face vehicle class restrictions. Most premium, full-size, luxury, and speciality categories are reserved for drivers aged 25 and older.

If you are between 21 and 24 and hiring from Thrifty in Massachusetts, plan for the following:

• Budget for the daily young driver surcharge on top of your base rate
• Choose an eligible vehicle class such as economy, compact, or intermediate
• Bring a major credit card in your name for the authorisation hold

The surcharge is paid at the Thrifty counter in Massachusetts and is not included in your prepaid rate.

You must present a physical major credit card with the driver’s name printed on the card at the Thrifty counter in Massachusetts. The card must be in the main driver’s name and have sufficient available credit to cover the authorisation hold placed at pickup.

For standard vehicles at UK locations, including Thrifty in Massachusetts, the typical hold is approximately US$300 to US$400. This is a temporary authorisation, not a charge, and it reduces your available credit until your bank releases it after the hire ends, which can take up to 15 business days.

• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
• Digital wallets such as Apple Pay or Google Pay are not accepted for the hold
• Someone else's card is not accepted; the card must belong to the main driver

Even if you prepaid your Thrifty booking in Massachusetts online, you are still required to present a physical credit card at the counter. Bringing a backup credit card is recommended in case your primary card is declined.

Yes, you can add an additional driver to your Thrifty hire in Massachusetts, but the additional driver must be present at the counter at pickup with a valid driver’s licence and any required identification.

Thrifty, as part of the Hertz group, charges US$13.50 per hire day plus taxes for each additional driver in Massachusetts, with a maximum fee of US$189 plus taxes per hire period. This fee applies unless your booking confirmation explicitly states that an additional driver is included at no charge.

• The additional driver must meet the same minimum age and document requirements as the main driver
• If the additional driver is under 25, a young driver surcharge may also apply
• Both the main driver and the additional driver must sign the Thrifty hire agreement in Massachusetts
• Only drivers listed on the agreement are covered by the hire protections

If your licence uses a non-Latin alphabet, an International Driving Permit is required for any driver, including additional drivers, at Thrifty locations in Massachusetts.

Thrifty hires in Massachusetts follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

To avoid unexpected charges at the end of your Thrifty hire in Massachusetts:

• Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge at pickup
• Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the Thrifty vehicle in Massachusetts with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. For after-hours returns, leave the receipt in the drop envelope and keep a photo of the full gauge as evidence.

Yes, most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, and this benefit applies to your Thrifty hire in Massachusetts. However, this coverage is available only to non-North American customers. Residents of the United States and Canada do not qualify for this benefit.

If you are eligible, the travel assistance included with your Thrifty hire in Massachusetts typically covers:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of an accident, such as an incident on the Massachusetts Turnpike or other major roads
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you need assistance during your Thrifty hire in Massachusetts, contact Terrawind 24 hours a day:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact coverage terms and limits that apply to your reservation.

Yes, one-way hires are available through Thrifty in Massachusetts, allowing you to pick up in Massachusetts and return the vehicle in a different state. However, a drop-off fee may apply depending on the route, the distance between locations, and the vehicle class you select.

When booking a one-way Thrifty hire from Massachusetts, the drop-off fee will be shown under the "To pay at destination" section during checkout if it applies to your route. This fee is paid at the Thrifty counter and cannot be prepaid.

• Short routes between nearby cities may not carry a drop-off fee
• Long-distance or cross-country routes typically include a repositioning fee
• Premium and speciality vehicle classes may carry higher one-way fees

Cross-border hires, such as driving a Thrifty vehicle from Massachusetts into Canada, may be restricted or require prior authorisation. Always confirm cross-border permissions with the Thrifty counter in Massachusetts at pickup and review your hire agreement for any territory restrictions before departing.