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Frequently Asked Questions
What does my SUV rental in Indiana through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Indiana, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting an SUV:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected SUV rental experience and peace of mind throughout your trip in Indiana.
Will I face unexpected charges when I rent an SUV in Indiana through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your SUV booking in Indiana are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting an SUV or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Indiana charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my SUV rental at Indianapolis Airport in Indiana?
SUV rentals at Indianapolis International Airport (IND) in Indiana are picked up at the Ground Transportation Center, a consolidated rental car facility located behind the main terminal. After collecting your bags, exit the terminal and cross to the Ground Transportation Center, where all major rental brand counters are located on the same level.
Brands offering SUVs at IND include Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National, and Thrifty. Counter hours vary by brand:
- Enterprise: daily 5 AM to 11:59 PM
- Budget: Sunday through Friday 7 AM to 1 AM, Saturday 8 AM to 1 AM
- Avis: 24-hour facility, though staffed check-in closes at 11 PM (Saturday until 8 AM)
For after-hours SUV pickup in Indiana, Budget offers Fastbreak self-service and Alamo provides kiosks. If arriving outside staffed hours, follow the instructions on your booking confirmation and proceed directly to the garage.
What documents do I need to pick up an SUV rental in Indiana?
To pick up an SUV rental in Indiana, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, used for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight tickets or itinerary showing your return date (required for international visitors)
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For all other non-English licenses, an IDP is strongly recommended.
At Indianapolis Airport (IND), Budget also accepts a valid traffic citation or court summons in place of a driver's license, provided you carry a second form of ID such as a passport. All documents must be physical originals; digital copies are not accepted for any Indiana SUV rental pickup.
Are there toll roads I should know about when renting an SUV in Indiana?
Yes, Indiana has active toll roads that SUV renters should plan for before driving.
The main toll route is the Indiana Toll Road (I-90), a 157-mile east-west highway crossing northern Indiana between the Illinois border (connecting to the Chicago Skyway) and the Ohio Turnpike. Several river crossings, including the Abraham Lincoln and John F. Kennedy Memorial bridges, also charge tolls separately.
Payment options on Indiana toll roads include:
- E-ZPass or I-Pass transponders (electronic, lower rates)
- Cashless video tolling via license plate capture (higher rates apply)
- Cash booths at some Indiana Toll Road locations
Your SUV rental in Indiana will come equipped with an electronic toll device. At pickup you can choose between an unlimited toll package (typically US$11 to US$25 per day, depending on the brand) or a pay-per-use option where the rental company bills actual tolls plus an administrative fee per toll day. Note that Indianapolis itself has no toll roads; tolls apply primarily on I-90 in northern Indiana.
If you do not enroll in a toll program, the rental company will bill tolls at video or cash rates plus processing fees, often weeks after your rental ends.
Can I get a Tolls Cashback when renting an SUV in Indiana?
Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Indiana SUV rental.
This is especially useful if you drive the Indiana Toll Road (I-90) across northern Indiana or cross any of the tolled river bridges, as those costs can add up over a multi-day trip.
To claim your cashback after returning your SUV in Indiana:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid
The refund is calculated as the lesser of your actual toll costs or 5% of your booking total. For example, if your Indiana SUV rental booking totaled US$500, the maximum cashback is US$25. Refunds are issued to the original payment method within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
How does the security deposit work for an SUV rental in Indiana?
When you pick up your SUV rental in Indiana, the rental brand will place a temporary authorization hold on your credit card. This is not a charge; it reduces your available credit until the rental closes and your bank releases the hold.
For SUV rentals in Indiana, typical holds in the United States range from US$300 to US$400 for standard vehicles. Premium or full-size SUVs, such as a Chevrolet Tahoe or GMC Yukon, may carry higher holds. The exact amount is set by the rental brand at the counter.
Important requirements for the deposit on any Indiana SUV rental:
- A physical, major credit card with the driver's name printed on the card is required
- The card must be in the main driver's name
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold
- You must have sufficient available credit to cover the hold plus any expected charges
After you return the SUV in Indiana and the rental agreement closes, the hold is released. Your bank controls how quickly it reappears on your available balance, which can take up to 15 business days.
Is there a young driver surcharge for renting an SUV in Indiana under 25?
Yes, drivers under 25 renting an SUV in Indiana are subject to a young-renter surcharge, and most full-size or premium SUV categories are restricted to drivers aged 25 and older.
In Indiana, the standard minimum rental age is 25 without surcharges. Drivers aged 21 to 24 can rent but will pay a daily young-renter fee that varies by brand:
- Avis and Budget: US$13 per rental day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
For an Indiana SUV rental, drivers aged 21 to 24 are generally limited to compact or intermediate SUV categories. Full-size, premium, and luxury SUVs typically require the driver to be at least 25.
One exception applies to drivers aged 21 to 24 from Latin America or the Caribbean booking eligible Avis or Budget rates: the young-renter fee may be waived for the main driver on compact and medium SUV categories when the waiver is explicitly shown on the booking confirmation.
Can I add an additional driver to my SUV rental in Indiana?
Yes, you can add an additional driver to your SUV rental in Indiana, either as an included benefit on certain rate plans or by paying a per-day fee at the counter.
Check your booking confirmation first. If it states "Additional driver free of charge," the first extra driver is covered at no cost. If not included, the daily fees for Indiana SUV rentals are:
- Avis, Budget, and Payless: US$13 per rental day plus taxes, maximum US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, maximum US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
The additional driver must be present at the Indiana pickup counter with a valid driver's license and any required ID. If their license is not in a Latin alphabet, an International Driving Permit is also required. For Avis, Budget, and Payless rentals in Indiana, additional drivers must generally be at least 25 years old.
Only drivers listed on the rental agreement are covered by protections such as CDW/LDW. Anyone not named on the contract who drives the SUV in Indiana may void those coverages.
What insurance coverage do I need for an SUV rental in Indiana?
For an SUV rental in Indiana, two main types of coverage are worth understanding before you arrive at the counter.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the rental SUV itself, including collision, theft, and vandalism. A deductible may still apply unless your confirmation explicitly shows zero excess. CDW/LDW does not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving your Indiana SUV rental. Some U.S. states require rental companies to include state-minimum liability, but not all do. For Indiana SUV rentals, adding supplemental liability coverage of up to US$300,000 is strongly recommended if you are not covered by a personal auto policy that extends to rental vehicles.
Common exclusions to be aware of for any Indiana SUV rental:
- Tires, wheels, and undercarriage are often excluded from CDW/LDW
- Off-road use or prohibited areas can void coverage
- Only drivers named on the rental agreement are covered
Review your booking confirmation to confirm which coverages are included in your rate before arriving at the Indiana pickup counter.
Is Travel Assistance included with my SUV rental in Indiana?
Yes, most bookings include Travel Assistance through Terrawind Global Protection, which can be valuable if you experience an emergency while driving your SUV across Indiana, including on remote stretches of the Indiana Toll Road or in rural areas far from major cities.
Coverage typically includes:
- Medical assistance for up to 5 passengers (non-pre-existing conditions and accidents)
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This benefit does not cover damage to the rental SUV itself (that is CDW/LDW) or liability to third parties (that is LIS/ALI/SLI). It also does not apply to pre-existing medical conditions.
Important: this coverage applies only to non-North American customers. Residents of the United States and Canada do not qualify for this benefit on their Indiana SUV rental.
If you need assistance during your Indiana trip, contact Terrawind 24 hours a day, 7 days a week, and provide your Hola Car Rentals confirmation number. Always contact the assistance line before incurring medical expenses, as some reimbursements require prior authorization.
What fuel policy applies to SUV rentals in Indiana?
SUV rentals in Indiana follow a Full-to-Full fuel policy. You receive the SUV with a full tank and must return it full to avoid refueling charges.
At pickup, verify the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the Indiana rental counter.
When returning your SUV in Indiana, refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive. Keep the fuel receipt showing the date, time, and station address.
If you return the SUV in Indiana with less than a full tank, you may be charged:
- A fuel shortfall at the rental partner's refueling rate, which is typically higher than retail pump prices
- A refueling service or administrative fee on top of the fuel cost
For after-hours SUV returns at Indianapolis Airport, leave the fuel receipt in the key envelope and keep a photo of the full gauge on your phone as documentation. The correct fuel type for your specific SUV model will be noted in the rental agreement.
How do I return my SUV rental at Indianapolis Airport in Indiana?
To return your SUV rental at Indianapolis Airport (IND) in Indiana, follow the "Car Rental Return" signs from the main road to the garage located behind the Ground Transportation Center, the same facility where you picked up the vehicle.
Steps for a smooth SUV return in Indiana:
- Refuel within 10 miles of the airport before entering the return garage
- Follow airport signage directing you to the rental car return area
- Pull into the designated return lane for your brand (Avis, Budget, Enterprise, Hertz, etc.)
- An agent will check the SUV and note the mileage and fuel level
- Budget Fastbreak customers do not need to visit the counter; return the SUV to the garage and the contract closes automatically
For after-hours SUV returns in Indiana when the counter is closed, leave the keys in the vehicle or in the designated key drop box for your brand. Record the mileage and fuel level on your rental agreement copy, keep all your belongings, and retain a photo of the dashboard as proof of the fuel level at return.
Request a final receipt at the counter or by email so you have a record of all charges for your Indiana SUV rental.
Is AWD or 4WD available on SUV rentals in Indiana?
Yes, AWD and 4WD SUV options are available at Indianapolis Airport (IND) in Indiana, though availability depends on the brand, vehicle class, and booking dates.
Indiana's terrain is predominantly flat plains with some rolling hills, which means most standard SUV rentals in Indiana handle everyday driving without needing four-wheel drive. However, AWD or 4WD can be beneficial during winter months when roads may be slippery, or if you plan to drive on unpaved surfaces in rural areas of the state.
Popular SUV models available in Indiana that may offer AWD or 4WD include the Jeep Grand Cherokee, Ford Explorer, Chevrolet Equinox, and Nissan Rogue, among others. Luxury and specialty SUVs with AWD, such as those offered by Sixt at IND, include BMW, Mercedes-Benz, and Cadillac models.
Important to note: rental companies assign vehicles by category, not by specific model. The exact SUV you receive in Indiana may vary. If AWD or 4WD is essential for your trip, ask the counter agent at pickup whether an AWD-equipped SUV is available in your booked category. Upgrades may be offered subject to availability and additional cost.
Can I pick up an SUV in Indiana and drop it off in another state?
Yes, one-way SUV rentals starting in Indiana and ending in another state are generally permitted, but a drop-off fee will likely apply and must be confirmed before booking.
When searching for a one-way Indiana SUV rental, the drop-off fee is shown on the rate details page under the "To pay at destination" section during checkout. This fee is set by the rental brand and varies based on the route, distance, vehicle class, and season. Large SUVs are often more expensive to reposition than compact models, so expect higher one-way fees for full-size or premium SUV categories.
Key points for a one-way Indiana SUV rental:
- The drop-off fee cannot be prepaid and is paid at the pickup counter in Indiana
- Changing your drop-off location after booking may reprice the rental and recalculate the fee
- Cross-border one-ways (for example, Indiana to Canada) may be restricted or require prior partner approval
- Driving your Indiana SUV rental into other U.S. states is generally allowed; confirm any territory restrictions on your rental agreement
If the drop-off fee shown at the Indiana counter differs from what appeared on your confirmation, keep all paperwork and contact support, as No Extra Charges© Coverage may apply.
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