SUV Hire
Honolulu

Hola Car Rentals is the only premium partner of the top car hire brands operating in Honolulu, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Honolulu.

No. With Hola Car Rentals, all costs and charges for your booking in Honolulu are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Honolulu charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

After collecting your bags at Daniel K. Inouye International Airport (HNL), follow the Rental Car or CONRAC Shuttle signs to the free shuttle stop. Shuttle pickup locations vary by terminal:

• Terminal 1: ground level median (blue and white kerb) across from Baggage Claims 8 and 9
• Terminal 2: ground level median across from Baggage Claim 18, or directly across from Claims 26 and 31. You can also walk via signed paths from Terminal 2.
• Terminal 3: outside the terminal building

The free shuttle runs approximately from 04:00 to midnight daily and takes about 5 to 10 minutes to reach the Consolidated Rent-A-Car facility (CONRAC) at 300 Rodgers Boulevard. Proceed to Level 2 for your brand counter. Once paperwork is complete, allow another 2 to 5 minutes to reach the vehicle bay.

Bring your physical driver’s licence, major credit card in the main driver’s name, and your booking confirmation. Budget 30 to 60 minutes total from baggage claim to driving away, accounting for the shuttle, counter paperwork, and SUV inspection. If you cannot find your counter inside CONRAC, ask airport staff or check the brand name on your Honolulu booking confirmation.

No, there are no toll roads in Hawaii. Your SUV hire in Honolulu will not encounter any tolled highways, bridges, tunnels, or congestion charges anywhere on the island of Oahu.

Unlike many mainland U.S. cities, Honolulu has no electronic toll systems, no cashless toll lanes, and no city-centre driving fees similar to those found in other states. Toll transponders and unlimited toll packages offered by rental companies at other destinations are simply not relevant here.

If your Honolulu trip includes a connecting leg to another U.S. state where tolls do apply, Hola Car Rentals includes Tolls Cashback on all bookings. You can claim up to 5% of your total booking value back for any tolls paid during your rental period. To claim, email [email protected] within 30 days of returning your SUV, attaching your Honolulu booking confirmation, rental agreement, and toll receipts or statements.

To collect your SUV hire in Honolulu, you must present all documents in physical form. Digital copies are not accepted at the counter.

• Valid, unexpired driver’s licence (original, not a photocopy)
• If your licence is not written in English or uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), you must also carry an International Driving Permit (IDP) alongside your original licence
• Passport (required for international visitors)
• Major credit card in the main driver’s name, with the driver’s name printed on the physical card, for the authorisation hold
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from outside the U.S.)

The name on your driver’s licence, passport, and credit card must all match. Debit cards and prepaid cards are not accepted for the authorisation hold on your Honolulu SUV hire. Bringing a backup credit card is strongly recommended in case your primary card is declined.

It depends on your licence. For your SUV hire in Honolulu, an International Driving Permit (IDP) is mandatory if your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. In that case, you must carry both the IDP and your original licence together.

If your licence is written in English or uses the Latin alphabet, an IDP is recommended but not strictly required. However, some rental partners at Honolulu Airport may request one as a translation document, so obtaining one before you travel is a smart precaution.

Important: the IDP is a translation booklet only. It is not a standalone licence and will not be accepted without your original driver’s licence. You must obtain your IDP in your home country before travelling to Honolulu, as U.S. issuers such as AAA do not issue IDPs to non-U.S. licence holders.

Renting a SUV at Daniel K. Inouye International Airport (HNL) in Honolulu typically adds several fees on top of the base daily rate. These charges are standard for airport hires and are separate from the vehicle price you see at booking.

• Airport concession recovery fee: up to 10 to 15% of the base rate, charged because the rental company operates inside the airport facility
• Customer facility charge (CFC): approximately US$4.50 to US$5.50 per day, covering the cost of the CONRAC facility
• State hire vehicle surcharge: US$1.00 per day for the first 30 days
• Honolulu city hire tax: approximately 7 to 10% of the hire total

Combined, these extras can add 25 to 40% above the advertised base rate for your Honolulu SUV hire. Your booking confirmation will show which taxes and fees are included in your prepaid rate versus which are due at the counter. If your confirmation states Taxes and Fees: Included, you should not be billed separately for those items at collection.

Yes, hiring a SUV at an off-airport location in Honolulu can save you 20 to 40% compared to picking up directly at Daniel K. Inouye International Airport (HNL).

Off-airport hire locations in areas such as Iwilei and Kalihi, which are within a few miles of HNL, do not charge the airport concession recovery fee or the customer facility charge that apply at the CONRAC facility. Those two fees alone can add 15 to 20% to your Honolulu SUV hire cost.

The trade-off is convenience. Off-airport locations require a shuttle transfer, which can add 10 to 20 minutes each way. SUV availability may also be more limited at smaller off-airport branches compared to the full fleet at HNL.

If you are arriving by plane and want the off-airport rate, confirm the shuttle pickup process with your chosen provider before you travel. For most international visitors arriving at Honolulu Airport, the airport CONRAC facility offers the most straightforward experience, while off-airport options suit those prioritising cost savings and willing to arrange the extra transfer.

Yes, a major credit card is required to hire a SUV in Honolulu. You must present a physical credit card with the main driver’s name printed on the card at the collection counter. Digital wallets, virtual card numbers, debit cards, and prepaid cards are not accepted for the authorisation hold.

At Honolulu Airport, the rental partner will place a temporary authorisation hold on your card at collection. For a SUV hire, this hold is typically in the range of US$300 to US$400, though the exact amount varies by brand, vehicle class, and season. The hold reduces your available credit until your bank releases it after you return the vehicle, which can take up to 15 business days.

To avoid problems at the Honolulu counter, make sure your card has sufficient available credit to cover both the hold and any expected charges. Notify your bank of your travel dates to prevent fraud blocks on an in-person authorisation. Bringing a backup credit card in your name is strongly recommended.

Most bookings include travel assistance provided by Terrawind Global Protection, which can be valuable if something goes wrong during your Honolulu SUV hire, such as a medical emergency, a road accident requiring legal support, or a flight cancellation on your way to or from the island.

Core benefits typically include:

• Travel and medical cover for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

This cover applies to non-North American customers. Residents of the United States and Canada do not qualify for this benefit.

If you need assistance during your Honolulu SUV hire, contact Terrawind 24 hours a day, 7 days a week at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready. Check your booking confirmation for the exact cover limits and conditions that apply to your specific reservation.

Yes, a young driver surcharge applies to SUV hires in Honolulu for drivers aged 21 to 24. The standard minimum age to hire without an additional fee in the United States is 25.

Drivers aged 21 to 24 can still hire in Honolulu but will pay a daily young-renter surcharge at the counter. The amount varies by rental partner:

• Avis, Budget, and Payless: US$13 per hire day, capped at US$65 (plus taxes)
• Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189 (plus taxes)
• Alamo, National, and Enterprise: US$15 per day (plus taxes)

Additionally, most rental partners in Honolulu restrict full-size SUV categories to drivers aged 25 and over. Compact and intermediate SUV classes are generally available to younger renters. If you are travelling from Latin America or the Caribbean and are aged 21 to 24, certain Avis and Budget rates may waive the underage fee for eligible vehicle categories. Check your booking confirmation to see if this exception applies to your Honolulu SUV hire.

The standard fuel policy for a SUV hire in Honolulu is Full to Full. You receive the SUV with a full tank and must return it full to avoid additional charges.

At collection, check the fuel gauge with the agent and confirm the starting level is recorded on your rental agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the CONRAC facility at Honolulu Airport.

Before returning your Honolulu SUV, refuel within approximately 10 miles of the return location so the gauge does not drop below full during the drive back. Keep your fuel receipt showing the date, time, and station address as proof in case of any dispute.

If you return the SUV with less than a full tank, the rental partner will charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus an administrative service fee. Note that fuel prices in Honolulu are generally higher than the U.S. national average due to the cost of importing fuel to the islands, so budgeting accordingly is advisable.

Yes, you can add an additional driver to your SUV hire in Honolulu, either at the time of booking or at the collection counter inside the CONRAC facility at Honolulu Airport.

The additional driver must be present at the counter with a valid driver’s licence and, if required, an International Driving Permit. Both the main driver and the additional driver must sign the rental agreement. Only drivers listed on the agreement are covered by protections such as CDW and liability cover.

Whether the additional driver fee is included depends on your rate. Check your Honolulu booking confirmation for the line Additional driver free of charge. If it is not included, the daily fee varies by partner:

• Avis, Budget, and Payless: US$13 per day, capped at US$65 (plus taxes)
• Hertz, Thrifty, and Dollar: US$13.50 per day, capped at US$189 (plus taxes)
• Alamo, National, and Enterprise: US$15 per day (plus taxes)

For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old. If you need to add a driver after leaving the Honolulu counter, visit a branch in person to update the agreement.

The insurance cover included with your Honolulu SUV hire depends on the rate plan you selected at booking. Check your booking confirmation for the specific protections listed.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the hire SUV from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS or SLI) covers bodily injury and property damage you may cause to others while driving your Honolulu SUV. In Hawaii, as in most U.S. states, this is not automatically included at the state minimum level for all renters, so confirming your confirmation includes it is important.

Neither CDW nor LIS covers your personal belongings or your own medical costs. For those, separate coverages such as Personal Effects Cover or Personal Accident Insurance would apply if added.

Only drivers named on the rental agreement are covered. If someone not listed on the contract drives the SUV in Honolulu, all protections may be void.

Yes, one-way SUV hires in Honolulu are possible, but a drop-off fee typically applies when you return the vehicle to a different location than where you picked it up.

The fee amount is route-specific and varies by rental partner, the cities involved, the season, and the vehicle class. Larger SUV categories often carry higher repositioning fees than smaller vehicles. For routes between Honolulu and another island, availability may be restricted or not permitted at all, since inter-island one-way hires involve ferry or shipping logistics that most standard hire agreements do not cover.

During the booking process, the drop-off fee will appear under the To pay at destination section on the rate details page if it applies to your chosen route. Review your Honolulu booking confirmation to confirm the exact amount before collection.

If you change your return location after booking, the hire will be re-priced and the drop-off fee may increase. Mid-hire route changes must be approved by the partner location. If the counter charges a higher drop-off fee than shown on your confirmation for your Honolulu SUV hire, keep all paperwork and contact support, as this may be covered under the applicable guarantee.