SUV Hire
Anchorage

Hola Car Rentals is the only premium partner of the top car hire brands operating in Anchorage, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Anchorage.

No. With Hola Car Rentals, all costs and charges for your booking in Anchorage are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Anchorage charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

All major SUV hire companies at Ted Stevens Anchorage International Airport (ANC) operate from the consolidated Rental Car Centre (RCC), located across from the South Terminal at 5000 W International Airport Rd, Anchorage, AK 99502.

To reach the RCC from the terminal, follow signs to the shuttle stop after baggage claim. Free shuttle buses run every 15 to 30 minutes between the South and North Terminals and the RCC. From October through April, shuttles operate on demand rather than on a fixed schedule, so allow a little extra time.

Once at the RCC, proceed to your brand's counter, complete the paperwork, then walk or take a second shuttle (every 15 minutes) approximately 150 yards to the vehicle lot where your Anchorage SUV will be waiting. Plan for roughly 30 to 60 minutes from landing to driving away, accounting for baggage claim, the shuttle ride, counter time, and the short walk to the lot.

SUV hire counters at the Anchorage RCC keep extended hours to cover early flights and late arrivals. Typical hours by brand are:

• Avis and National: 5:30 AM to 2:30 AM daily
• Hertz: 5:30 AM to 2:00 AM daily
• Budget, Dollar, and Thrifty: 6:00 AM to approximately 2:00 AM daily
• Enterprise: 7:00 AM to 10:00 PM in winter, 6:00 AM to midnight in summer

If you need to return your Anchorage SUV outside staffed hours, key drop boxes are available 24 hours at the airport, including near the Budget garage close to the South Terminal. Always photograph your SUV and the fuel gauge before dropping the keys to protect yourself against any post-hire disputes.

City centre locations, such as Avis Midtown at 510 E International Airport Rd, Anchorage, operate on much shorter hours (typically 8:00 AM to 4:00 PM), so airport collection is strongly recommended for most travellers.

Alaska has almost no toll roads, so driving your Anchorage SUV around the city and on most state highways is toll-free. The one exception is the Anton Anderson Memorial Tunnel, also known as the Whittier Tunnel, which connects Whittier to Highway 1 near Anchorage. At 2.5 miles, it is the longest highway tunnel in North America.

Key facts about the Whittier Tunnel for SUV renters:

• Payment is cash only at a manned toll booth. No electronic systems such as E-ZPass or SunPass operate in Alaska.
• The standard toll for a 2-axle vehicle is US$13. Larger or heavier vehicles may pay more based on axle count.
• Rental company toll programmes such as PlatePass or e-Toll do not apply here, so you will not be enrolled in or charged for a daily toll package simply by driving through.

There are no congestion charges or emissions zones anywhere in Alaska. If you plan to visit Whittier from Anchorage in your SUV, bring cash for the tunnel toll.

Yes, all bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Anchorage SUV hire.

Although most driving around Anchorage is toll-free, if you drive through the Whittier Tunnel (US$13 cash per passage) or travel to other regions of the United States where tolls apply, you can claim that money back through Hola Car Rentals.

To claim your Tolls Cashback:

• Email [email protected] within 30 days of returning your SUV in Anchorage.
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid.
• Include your full name, travel dates, and the last 4 digits of the card used for your booking.

Refunds are issued to your original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

To collect your SUV hire in Anchorage, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name. Digital copies are not accepted.
• A major credit card with the driver’s name printed on the physical card, used for the authorisation hold.
• A passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher (required for certain hires).
• Round-trip flight or cruise tickets if you are visiting from outside the United States.

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation document only and cannot be used without the original licence.

Obtain your IDP in your home country before travelling to Anchorage, as it cannot be issued abroad. All additional drivers collecting the Anchorage SUV must also be present with their own valid licence and documents.

Yes, a physical major credit card in the main driver’s name is required to pick up your SUV in Anchorage. The hire company will place a temporary authorisation hold on the card at the counter.

Important details to keep in mind:

• The card must be a major credit card (Visa, Mastercard, Amex, etc.) with the driver’s name printed on the physical card. Debit cards, prepaid cards, and virtual or digital-only cards are not accepted for the deposit.
• Typical authorisation holds for SUVs in the United States range from approximately US$300 to US$400, though the exact amount varies by brand, vehicle class, and location. Premium or larger SUVs may carry a higher hold.
• The hold reduces your available credit until the hire is concluded and your bank releases it, which can take up to 15 business days after return.
• Even if you prepaid your Anchorage SUV booking online, you must still present a physical credit card at the counter for the hold.

Notify your bank of your travel plans before arriving in Anchorage to avoid the card being flagged for an in-person authorisation. Bringing a backup credit card is also recommended.

The minimum age to hire an SUV in Anchorage without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire in Anchorage but will be charged a daily underage fee that varies by hire company:

• Avis and Budget: US$13 per hire day plus taxes, capped at US$65 plus taxes.
• Hertz, Dollar, and Thrifty: US$13.50 per hire day plus taxes, capped at US$189 plus taxes.
• Alamo, National, and Enterprise: US$15 per day plus taxes.

Additionally, most SUV classes in Anchorage are restricted to drivers aged 25 and older. Drivers aged 21 to 24 are generally limited to smaller vehicle categories such as compact or intermediate SUVs. Full-size SUVs, premium SUVs, and specialised vehicles typically require the main driver to be at least 25.

Drivers from Latin America and the Caribbean aged 21 to 24 may qualify for a young-driver fee waiver on eligible Avis or Budget rates for certain SUV categories. Check your booking confirmation to see if this waiver applies to your Anchorage SUV hire.

Yes, you can add an additional driver to your SUV hire in Anchorage, either at no cost if your rate includes it or for a daily fee paid at the counter.

If your booking confirmation states "Additional driver free of charge," the first extra driver is included. If not, the daily fees are:

• Avis, Budget, and Payless: US$13 per hire day plus taxes, capped at US$65 plus taxes.
• Hertz, Dollar, and Thrifty: US$13.50 per hire day plus taxes, capped at US$189 plus taxes.
• Alamo, National, and Enterprise: US$15 per day plus taxes.

The additional driver must be present at the Anchorage collection point with a valid driver’s licence and, if required, an International Driving Permit. Both the main driver and the additional driver must sign the hire agreement. Only drivers listed on the agreement are covered by the SUV’s insurance protections. Anyone not named on the contract who drives the vehicle may void cover entirely.

For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old at the time of collection in Anchorage.

Most bookings include travel assistance coverage provided by Terrawind Global Protection, which can be especially valuable when driving an SUV in and around Anchorage, where remote stretches of highway and winter conditions can make emergencies more challenging.

Coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers.
• Legal assistance in the event of an accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

This benefit does not cover damage to the hire SUV itself (that is handled by CDW/LDW) or third-party liability to others (covered by LIS/ALI/SLI).

To reach assistance 24 hours a day from Anchorage or anywhere on your trip, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit applies only to travellers who are not residents of the United States or Canada. North American residents do not qualify for this coverage.

SUV hires in Anchorage follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow:

• At collection, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the gauge and odometer.
• During your Anchorage SUV hire, use the correct fuel type as shown in the vehicle (petrol or diesel). Wrong-fuel incidents are not covered by the fuel policy.
• Before returning the SUV, refuel within approximately 10 miles of the return location at the Anchorage RCC. Keep your receipt showing the date, time, and station address.
• For after-hours returns, leave the receipt in the key drop envelope and keep a photo of the full gauge on your phone.

If you return the SUV below the recorded starting level, the hire company may charge a fuel shortfall at their own refuelling rate, which is typically higher than retail pump prices, plus an administrative service fee. Refuelling near the airport before returning is the most cost-effective approach.

Whether collision damage cover is included in your Anchorage SUV hire depends on the rate plan you selected at booking. Check your booking confirmation for a line showing "Car Hire Insurance" or CDW/LDW to confirm.

CDW (Collision Damage Waiver) and LDW (Loss Damage Waiver) reduce your financial liability for damage to the hire SUV caused by a collision, theft, or vandalism. A deductible may still apply unless your confirmation explicitly states zero deductible.

What CDW/LDW does not cover for your Anchorage SUV:

• Damage or injuries caused to third parties (other vehicles, people, or property). For that, you need LIS/ALI/SLI liability cover.
• Prohibited use such as off-road driving, drink-driving, or use by an unlisted driver.
• Tires, wheels, undercarriage, roof, or keys unless specifically included.
• Incidents not reported promptly to the hire company.

All drivers must be listed on the hire agreement for cover to apply. If someone not named on the contract drives the Anchorage SUV and an incident occurs, CDW/LDW may be voided entirely.

Yes, one-way SUV hires from Anchorage to another city are possible with some hire partners, but a drop-off fee typically applies and the route must be available at the time of booking.

Key points to know before booking a one-way Anchorage SUV hire:

• The drop-off fee is route-specific and varies by hire company, distance, season, and vehicle class. Larger SUVs can carry higher repositioning fees.
• The fee is listed under the "To pay at destination" section during checkout and on your booking confirmation. If no fee appears, the route does not carry one.
• The drop-off fee cannot be prepaid and is not covered by No Extra Charges© Coverage unless it was not disclosed during booking.
• Cross-border one-way hires (for example, driving from Anchorage into Canada) may be restricted or require prior authorisation from the hire partner. Always confirm cross-border permissions on your hire agreement before departing.

If you need to change your drop-off location after booking your Anchorage SUV, contact support as soon as possible, as route changes can reprice the hire and may affect availability.

Returning your SUV hire at Anchorage airport is straightforward. Drive to your hire company's lot at or near the RCC at 5000 W International Airport Rd, Anchorage. Signs within the RCC area direct you to each brand's return lane.

Steps for a smooth return:

• Refuel your Anchorage SUV within approximately 10 miles of the airport before arriving at the lot. Keep your fuel receipt.
• Park in the designated return area and wait for an agent to inspect the vehicle, or proceed to the counter if no agent is present.
• After the inspection, take a shuttle from the RCC back to the South or North Terminal. Shuttles run every 15 minutes.
• For after-hours returns, use the 24-hour key drop box available at the airport (for example, near the Budget garage close to the South Terminal). Photograph the SUV, the fuel gauge, and the odometer before dropping the keys.

Keep a copy of your hire agreement and any inspection paperwork. Post-hire charges for tolls, fuel shortfalls, or damage can appear on your card days after you return the SUV in Anchorage, so monitor your statement and contact support if anything looks incorrect.