Minivan Hire
New York

Hola Car Rentals is the only premium partner of the top car hire brands operating in New York, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in New York.

No. With Hola Car Rentals, all costs and charges for your booking in New York are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in New York charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Picking up your minivan at John F. Kennedy International Airport in New York is straightforward. All rental brands operate from a single consolidated facility at Federal Circle (Station C).

• After collecting your baggage, follow the signs inside your terminal to the AirTrain.
• Board the AirTrain toward Federal Circle (Station C). The ride takes approximately 5 to 10 minutes and is free for on-airport travel between terminals and the hire centre.
• At Federal Circle, follow the Rental Car signs to your brand's counter and proceed to the vehicle area to collect your minivan.

The AirTrain runs 24 hours a day, 7 days a week, and hire counters at JFK operate 24 hours. Bring your booking confirmation, a physical major credit card in the main driver's name, your driver's licence, and your passport or government-issued ID. If your licence uses a non-Latin alphabet, also bring your International Driving Permit.

Yes, many family minivans are permitted on New York parkways, but there are important restrictions you should know before driving one in New York.

Parkways throughout the New York metro area, Long Island, Queens, Brooklyn, and Nassau County frequently feature low bridges ranging from 7 to 10 feet in height, tight merges, and posted bans on vehicles exceeding height or weight limits. A standard 7-seat passenger minivan with side windows is generally classified as a passenger vehicle and is permitted if it stays under the posted limits.

• Check the posted height and weight limits before entering any parkway with your minivan.
• Set your navigation system to avoid parkways or enable truck-avoidance routing, and use interstates such as I-95 or I-495 instead.
• Violations are enforced with signs, cameras, and police patrols.

Outside the New York City metro area, minivans travel freely on interstates and expressways with no special restrictions. If you are unsure whether your specific minivan model clears a particular parkway, default to interstate routes to avoid any risk.

New York has some of the highest toll exposure in the United States, and nearly all toll roads are fully cashless. When you rent a minivan in New York, your vehicle will include an electronic toll device or plate-based billing system by default.

At the counter you typically have two options:

• Unlimited toll package: approximately US$11 to US$26 per hire day, covering all tolls during the hire period.
• Pay per use: the hire company charges the actual toll amount plus daily or administrative processing fees after you return the minivan, sometimes weeks later.

Estimated toll costs in the New York area include:

• NYC bridges and tunnels: approximately US$15 to US$25 per crossing.
• Daily local driving with one major crossing: approximately US$20 to US$40 or more.

If you have a personal E-ZPass transponder, you can inform the counter agent and ask them to deactivate the vehicle's default device to avoid duplicate charges. Tolls will then be billed to your personal E-ZPass account.

Yes, New York City's congestion pricing applies to minivan rentals entering the designated zone in Manhattan.

The Congestion Relief Zone covers most of Manhattan south of and including 60th Street, down to the southern tip of the island. Cameras automatically detect vehicles entering the area, and there are no traditional toll booths. The daily fee for a standard passenger vehicle, including a rental minivan, is approximately US$8.99 plus applicable taxes and fees. You are charged once per calendar day regardless of how many times you enter and exit the zone.

• The FDR Drive and the West Side Highway (Route 9A) are excluded from the charge, as long as you do not exit onto local streets within the zone.
• This congestion fee appears separately on your hire bill from bridge and tunnel tolls.
• It is not covered by insurance or hire protection packages.

If your New York minivan itinerary includes driving into lower Manhattan, budget for this daily charge in addition to any bridge or tunnel tolls you may incur.

Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your New York minivan hire.

Given that New York has some of the highest toll costs in the country, including bridge and tunnel crossings of US$15 to US$25 each and the daily congestion fee for driving in lower Manhattan, this benefit can add up meaningfully.

To claim your cashback after returning your minivan:

• Email [email protected] within 30 days of vehicle return.
• Use the subject line: Tolls Cashback, followed by your reservation confirmation number.
• Attach your hire agreement, a toll invoice or transponder statement covering the hire period, and proof of payment.
• Include your full name, travel dates, and the last 4 digits of the card used for your booking.

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.

To collect your minivan in New York, you must present the following physical documents at the hire counter:

• A valid, original driver's licence in the main driver's name.
• A passport or government-issued photo ID (a passport is strongly recommended for visitors arriving from abroad).
• A physical major credit card with the main driver's name printed on the card, for the security deposit hold. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit.
• Your booking confirmation or printed voucher if required by your hire brand.
• Round-trip flight or cruise tickets if you are visiting from outside the United States.

If your driver's licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), you must also bring an International Driving Permit. The IDP is a translation only and must be carried alongside your original licence. All documents must be physical originals; digital copies are not accepted at the counter.

Yes, drivers under 25 can rent a minivan in New York, but specific rules and surcharges apply.

New York state law requires hire companies to rent to licensed drivers aged 18 and older, which is an exception to the standard US minimum age of 25. However, a young-renter surcharge applies and the minivan vehicle class is typically restricted to drivers aged 25 and above at most hire brands.

• Drivers aged 21 to 24 may find minivan availability limited, as most partners restrict vans and people carriers to renters aged 25 and above.
• Drivers aged 18 to 20 face even higher surcharges and more restricted vehicle categories.
• Surcharge amounts vary by brand: for example, approximately US$15.75 to US$27 per day for drivers aged 21 to 24, depending on the hire company.

Before booking a minivan in New York if you are under 25, confirm directly with your chosen hire brand whether the minivan category is available at your age. Some brands may offer it while others will not. All standard requirements, including a valid licence and a major credit card in the driver's name, still apply regardless of age.

Your New York minivan hire uses a Full-to-Full fuel policy. You receive the minivan with a full tank and must return it full to avoid additional charges.

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge.
• During the hire, use the correct fuel type for your minivan. Keep fuel receipts in case of any dispute.
• Before returning, refuel within approximately 10 miles or 15 kilometres of the return location so the gauge does not drop below full on the way back.
• Take a photo of the full gauge and keep the final receipt showing the date, time, and station address.

If you return the minivan with less than a full tank, the hire company may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Returning the tank full is always the most cost-effective option. For after-hours returns in New York, leave the fuel receipt in the key envelope and keep a photo of the full gauge for your records.

Most bookings include travel assistance provided by Terrawind Global Protection, which can be valuable if an unexpected situation arises during your New York minivan hire, such as a medical emergency on the highway or a flight disruption before or after your trip.

Core benefits typically include:

• Travel and medical coverage for up to 5 passengers.
• Legal assistance in the event of an accident.
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

This coverage does not apply to damage to the minivan itself (that is handled by CDW/LDW) or to third-party liability (covered by LIS/ALI/SLI). Pre-existing medical conditions are also excluded.

To get help 24 hours a day, contact Terrawind at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your booking confirmation number ready when you call.

Important: this benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this travel assistance coverage.

When you pick up your minivan in New York, the hire company will place a temporary authorisation hold on your credit card. This is not a charge but it reduces your available credit until the hire concludes and your bank releases the hold.

For standard vehicles in the United States, typical holds range from approximately US$300 to US$400. For a larger vehicle class such as a minivan, the hold may be higher depending on the hire brand, location, and season.

• Only a physical major credit card with the main driver's name printed on the card is accepted for the deposit. Debit cards, prepaid cards, and virtual cards are not accepted.
• Make sure your card has sufficient available credit to cover the hold in addition to any other charges.
• Notify your bank before travelling to prevent fraud blocks on an in-person authorisation in New York.
• Bring a backup credit card in your name in case your primary card is declined.

After you return the minivan, the hold is released. Your bank controls when it reappears on your available credit, which can take up to 15 business days.

Yes, after-hours returns are available at several New York airport locations, but the process and your liability vary by brand.

• Enterprise at JFK accepts 24-hour returns, so you can drop off your minivan at any time.
• At Avis locations such as Midtown Manhattan, returns are required during office hours. A key drop box is available after hours, but you remain liable for any damage or theft until the vehicle is checked in the next business day.
• All brands at JFK operate from Federal Circle (Station C), so follow the signs to your brand's designated return lane when dropping off your minivan.

For any after-hours minivan return in New York, follow these steps:

• Park the vehicle in the designated return area and lock it.
• Take a photo of the minivan's condition, the odometer, the fuel gauge, and the key drop location.
• Place the keys in the drop box and keep your hire agreement copy.
• Retain your final fuel receipt as proof the tank was returned full.

Check your hire agreement for the specific after-hours instructions for your brand and New York location.

Yes, a one-way drop-off fee typically applies when you pick up a minivan in New York and return it to a different city or location.

The fee is set by the hire partner and varies based on the route, distance, vehicle class, and season. Minivans, as a larger vehicle category, may carry higher repositioning fees than smaller cars on the same route.

• Returning your minivan to a different New York airport (for example, picking up at JFK and returning at LaGuardia or Newark) may or may not incur a fee depending on the brand and route.
• Long-distance one-ways, such as New York to another state, almost always carry a drop-off fee.
• Cross-border one-ways (for example, New York to Canada) may be restricted or require prior approval from the hire brand.

The drop-off fee is shown during the booking process under the section labelled as charges due at the destination. It cannot be prepaid and is paid directly at the counter. Review your booking confirmation to confirm whether a one-way fee applies to your specific New York minivan itinerary before you travel.

When renting a minivan in New York, two main types of protection are worth considering: cover for the vehicle itself and cover for third-party liability.

Collision Damage Waiver or Loss Damage Waiver (CDW/LDW) reduces your financial liability if the minivan is damaged or stolen. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the minivan. Some US states require hire companies to include a state-minimum liability amount, but this minimum may be low. Adding supplemental liability cover up to US$300,000 is strongly recommended for driving in New York, where traffic density and the cost of accidents can be significant.

• CDW/LDW covers the hire minivan; LIS/ALI/SLI covers third parties. You need both for comprehensive protection.
• Coverage applies only to drivers listed on the hire agreement. Add all additional drivers at the counter.
• Prohibited uses such as driving under the influence or off-road use void both coverages.

Review your booking confirmation to confirm which protections are included in your New York minivan rate before pickup.