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Preguntas frecuentes

Where is Hola Car Rentals located at PHX?

At Hola Car Rentals for our PHX location, we are based in the rental car facilities that serve Phoenix Sky Harbor International Airport. After arriving and collecting your bags, follow airport signs for rental cars; you will find our counter among the on-site rental companies in or near the baggage claim area, with vehicles parked in the nearby rental ready lot.

What are Hola Car Rentals’ operating hours at PHX?

At Hola Car Rentals for our PHX location, our counters are generally open from about 30 minutes before the first departing flight of the day until about 30 minutes after the last scheduled arrival. Because exact times can vary, especially on days with schedule changes, we recommend checking your confirmation email or contacting us directly before you travel.

What should I do if my flight to PHX is delayed and I have a Hola Car Rentals reservation?

If your flight into PHX is delayed, please contact Hola Car Rentals as soon as you are aware of the delay so we can note your updated arrival time and coordinate your pickup. Our PHX hours are built around the flight schedule (typically until about 30 minutes after the last arrival), so calling ahead helps us minimize any issues with collecting your car after a delay.

Do I need an advance reservation to rent a car from Hola Car Rentals at PHX?

We strongly recommend making an advance reservation with Hola Car Rentals at PHX. Reservations help ensure we have a vehicle ready for you, allow us to coordinate with your flight schedule, and reduce wait times at the counter—especially during busy travel periods or late-night arrivals.

Can I walk up and rent a car from Hola Car Rentals at PHX without a reservation?

Walk-up rentals may be possible at our Hola Car Rentals PHX location, but they are subject to same-day availability and may have limited vehicle choices. To avoid the risk of sold-out dates or long waits, we advise securing your PHX rental with an advance reservation whenever possible.

What documents do I need to rent a car from Hola Car Rentals at PHX?

To rent from Hola Car Rentals at PHX, you will generally need a valid driver’s license and a major payment card in the driver’s name. Additional documentation may be requested depending on your residency, payment method, or booking details, so please review your confirmation for any specific requirements before you arrive at the PHX counter.

What is the minimum age to rent a car from Hola Car Rentals at PHX?

Based on common PHX practices, Hola Car Rentals accepts most renters starting at age 21 at our PHX location. Drivers under 25 may be subject to additional conditions or fees that are typical across the airport, which will be disclosed during booking and in your rental confirmation.

Where do I pick up my Hola rental car once I arrive at PHX?

After you land at PHX and collect your bags, follow the airport signs for rental cars and proceed to the area near baggage claim where rental counters are located. Once you complete the paperwork at the Hola Car Rentals PHX counter, you will be directed to our rental ready lot, a short walk or designated route from baggage claim, where your vehicle will be parked and waiting.

Where do I return my Hola rental car at PHX?

You will return your Hola Car Rentals vehicle to the same general rental car area serving PHX where you picked it up. Follow the airport signs for rental car return as you approach the airport; they will lead you back to the shared rental car facility and our designated return lanes. After returning the car, you can proceed to the terminal from there.

Are rental cars with hand controls available from Hola Car Rentals at PHX?

Yes. At Hola Car Rentals for PHX, we can arrange vehicles equipped with hand controls, consistent with common offerings at the airport. These must be requested in advance so we can confirm availability and have the correct equipment installed on your vehicle before you arrive.

How far in advance should I request hand controls for my PHX rental?

We recommend requesting hand controls for your PHX rental with Hola Car Rentals as early as possible before your trip. Early notice gives us the best chance to secure an appropriate vehicle and ensure the hand controls are properly installed and tested ahead of your scheduled pickup time.

Can I rent a wheelchair-accessible (lift-equipped) van from Hola Car Rentals at PHX?

PHX is served by specialized companies that offer lift-equipped, wheelchair-accessible vans. At Hola Car Rentals, our standard fleet at PHX does not typically include lift-equipped vans; if you require that level of accessibility, we recommend contacting providers that focus on accessible vans, which commonly serve the PHX area, and coordinating your rental directly with them.

What information should I provide Hola Car Rentals when requesting accessibility features at PHX?

When requesting accessibility features for your Hola Car Rentals booking at PHX, please clearly share your travel dates and times, the exact equipment needed (for example, hand controls and any specific configuration), and any timing constraints based on your flight. The more detail you provide, the easier it is for us to confirm availability and prepare your vehicle correctly.

Does Hola Car Rentals at PHX offer after-hours pickup?

Hola Car Rentals at PHX aligns its counter hours with the airport’s flight schedule, typically operating until about 30 minutes after the last scheduled arrival. For pickups that may fall outside normal hours due to delays or schedule changes, renters must contact us directly in advance so we can review options and clarify what is possible for your specific situation.

What happens if I arrive at PHX after the Hola Car Rentals counter has closed?

If you believe you may arrive after our PHX counter closes, contact Hola Car Rentals as soon as possible—ideally before your departure or as soon as a delay is announced. Because opening hours are tied to the flight schedule, we need to review your case individually; arriving without prior notice after closure may result in needing to return when the counter reopens.

Are Uber and Lyft available at PHX if I decide not to rent a car from Hola?

Yes, PHX is served by major ride-share services. If you choose ride-share instead of or in addition to your Hola rental, pickups typically occur at a designated curbside area located between baggage claim and the nearby rental ready lot. Please follow airport signage or your app’s instructions to reach the correct pickup point.

Where exactly are ride-share pickups located at PHX?

Ride-share pickups at PHX are generally at a specific curbside zone between baggage claim and the rental ready lot. If you use a service like Uber or Lyft alongside your Hola rental, check the app for your terminal’s precise pickup location and follow airport signs to the designated ride-share area to meet your driver.

Is it better to book my Hola car rental at PHX before I fly or when I land?

We advise booking your Hola car rental at PHX before you fly. Advance reservations help guarantee a vehicle, allow you to lock in your preferred car type, and let us align your rental with your flight schedule—especially important if you are arriving late in the evening or on a peak travel day.

Can Hola Car Rentals at PHX coordinate with my flight number?

When you reserve with Hola Car Rentals at PHX, we encourage you to include your flight number and scheduled arrival time. This helps us anticipate your arrival window and understand potential delays based on the airport’s schedule, allowing us to better support you during irregular operations.

How close is the Hola Car Rentals pickup area to baggage claim at PHX?

At PHX, Hola Car Rentals operates from the shared rental facilities near baggage claim. After you finish at the counter, the rental ready lot where our vehicles are parked is a short, clearly signed walk from baggage claim, designed for easy access from the terminal.

Can I modify or cancel my Hola Car Rentals reservation for PHX if my plans change?

Reservation changes are often needed when flights or travel plans shift. At Hola Car Rentals for PHX, you can typically modify or cancel your booking, but the options and any related charges depend on the rate and terms you selected. Please refer to your confirmation email for the specific modification and cancellation details tied to your PHX reservation.

What should I do at PHX if I cannot find the Hola Car Rentals counter?

If you have trouble locating the Hola Car Rentals counter at PHX, first follow airport signs for rental cars and baggage claim, as our counters are situated in that shared area. If you still cannot find us, consult the airport information desks or use the contact details in your Hola confirmation so we can guide you to the correct location.

Are there any tips for a smooth pickup with Hola Car Rentals at PHX?

For a smooth Hola pickup at PHX, confirm your reservation details before travel, include your flight information, arrive with your driver’s license and payment card ready, and come directly to the rental counters near baggage claim after landing. If your flight is significantly delayed or rescheduled, calling us ahead of arrival will further reduce any potential issues.

Can Hola Car Rentals at PHX accommodate last-minute accessibility requests?

Hola Car Rentals at PHX will always try to assist with last-minute accessibility needs, but equipment like hand controls is subject to availability and normally requires advance setup. If you have an immediate request upon arrival, visit our counter in the PHX rental car area so our team can review what is possible during your rental period.

Does Hola Car Rentals at PHX offer guidance on using hand controls?

When you pick up a Hola rental vehicle equipped with hand controls at PHX, our staff can walk you through the installed equipment and its basic operation. We recommend allowing extra time during pickup so you can get comfortable with the setup before driving away from the rental ready lot.

How do I request a car with hand controls from Hola Car Rentals at PHX?

To request a car with hand controls at PHX, book your Hola Car Rentals reservation and then contact us directly with your confirmation number, travel dates, and the specific type of hand controls you require. We will review availability for PHX and confirm your request as early as possible before your arrival.

Are there specific return hours for Hola Car Rentals at PHX?

Hola Car Rentals vehicle returns at PHX are aligned with the airport’s rental car facility operations, which are generally open from shortly before the first flight until shortly after the last arrival. If you plan to return outside typical hours, please review your rental agreement or contact us ahead of time so we can confirm the best return process for your booking.

What if my inbound PHX flight arrives just before Hola Car Rentals closes?

If your PHX arrival is scheduled close to our expected closing time, or if delays may push you later, call Hola Car Rentals with your updated arrival details. Because our PHX hours are tied to the flight schedule, advance notice allows us to evaluate whether we can accommodate your pickup and advise you on your options.

Are rental cars from Hola at PHX parked in a covered or open lot?

Hola Car Rentals vehicles at PHX are kept in the shared rental ready lot adjacent to the rental car area near baggage claim. This lot is organized for easy access and quick pickup; specific coverage or layout may vary within the shared PHX facility but will always be reachable directly from the rental counters.

Can Hola Car Rentals at PHX help if I decide between renting a car and using ride-share?

Yes. When you arrive at PHX, our Hola team can explain the convenience of having your own vehicle versus relying on ride-share pickups at the curbside area between baggage claim and the rental ready lot. We can help you compare approximate timing and flexibility so you can choose the option that best fits your stay in the Phoenix area.

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