VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Hertz in Winnipeg include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car rental companies in Winnipeg, including Hertz, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique Hertz rental experience with complete protection and peace of mind during your trip in Winnipeg.
Will I face unexpected charges at the Hertz counter in Winnipeg when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Hertz booking in Winnipeg are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Hertz counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Hertz counter in Winnipeg charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Hertz to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Is there a Hertz counter at Winnipeg International Airport (YWG)?
No, there is no Hertz counter inside Winnipeg International Airport (YWG). Hertz operates off-airport locations in Winnipeg, with the primary site at 1577 Erin Street, near the city center.
If you are arriving by plane at YWG, you will need to take a shuttle from the airport to reach the Hertz pickup location. When making your reservation, provide your flight details so that Hertz can account for any flight delays and apply a grace period of up to two hours if your arrival is late.
Additional Hertz locations in Winnipeg include:
- 670-1615 Regent Ave W, Unit 670 (east Winnipeg)
- 7-2140 McPhillips St (north Winnipeg)
Plan for approximately 30 to 60 minutes from the time you land to the time you are driving away, accounting for the shuttle ride, counter wait, and paperwork. Confirm exact shuttle pickup points and current hours directly with the Hertz Winnipeg location before your trip.
What documents do I need to pick up a Hertz rental car in Winnipeg?
To pick up your Hertz rental car in Winnipeg, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the physical card, used for the security deposit hold
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or travel tickets (required for visitors from outside Canada)
If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), you must also carry an International Driving Permit (IDP) alongside your original license. The IDP is a translation only and is not valid without the original license.
All documents must be physical originals. Digital or on-screen versions are not accepted at the Hertz Winnipeg counter. Debit and prepaid cards are not accepted for the security deposit hold.
How much is the security deposit for a Hertz rental in Winnipeg?
When you pick up your Hertz rental car in Winnipeg, a temporary authorization hold is placed on your credit card. This is not a charge; it reduces your available credit until the hold is released after you return the vehicle.
For Hertz rentals in Canada, including Winnipeg, the typical hold is approximately CAD 300 to CAD 500 for standard vehicles. Some Winnipeg locations may require a minimum authorization of around CAD 750, particularly for premium or larger vehicle classes.
To prepare for the deposit at the Hertz Winnipeg counter:
- Bring a major credit card with your name printed on the physical card
- Ensure you have sufficient available credit to cover the hold plus any expected charges
- Notify your bank of your travel plans to prevent the authorization from being flagged
- Bring a backup credit card in case your primary card is declined
After you return the vehicle, the hold is released. Your bank controls how quickly it reappears on your available credit, which can take up to 15 business days.
Are there toll roads on Hertz rental routes in Winnipeg or Manitoba?
No, there are no toll roads, toll bridges, or toll express lanes anywhere in Manitoba, including in and around Winnipeg. Hertz customers driving in Winnipeg or anywhere else in the province will not encounter any toll booths, cashless toll gantries, or congestion charges.
Because Manitoba has no toll infrastructure, there is no need to enroll in a toll transponder program, and you will not be billed for toll pass service fees during your Hertz rental in Winnipeg.
There are also no emissions zones or city-center driving fees in Winnipeg similar to those found in some European cities.
If your travel plans take you beyond Manitoba into provinces or U.S. states that do have tolled roads, standard toll billing rules would apply in those areas. Keep receipts for any tolls paid during your Hertz rental, as Hola Car Rentals includes Tolls Cashback on all bookings, allowing you to claim up to 5% of your total booking value back for tolls paid.
What is the young driver surcharge for Hertz rentals in Winnipeg?
Yes, a young driver surcharge applies to Hertz rentals in Winnipeg for drivers between the ages of 20 and 24. The fee is CAD 15 per rental day plus applicable taxes, and it applies for the full duration of the rental.
The minimum rental age at Hertz in Winnipeg is 20 years. Drivers under 20 cannot rent a vehicle.
Key points to keep in mind:
- The surcharge is charged at the Hertz Winnipeg counter and is not included in your prepaid rate
- It applies to both the main driver and any additional driver who is under 25
- The surcharge is assessed for every day of the rental, not just the days the young driver operates the vehicle
- Some vehicle categories may have additional restrictions for young drivers at the Hertz Winnipeg location
If you are 25 or older, no young driver surcharge applies to your Hertz rental in Winnipeg.
How does the Tolls Cashback benefit work for a Hertz rental in Winnipeg?
All Hola Car Rentals bookings, including Hertz rentals in Winnipeg, include Tolls Cashback. Since Manitoba has no toll roads, this benefit is most relevant if your Hertz Winnipeg rental takes you into other provinces or U.S. states where tolls do exist.
The benefit reimburses the lesser of the total tolls you paid or up to 5% of your total Hola Car Rentals booking value. For example, if your booking total is US$500, the maximum cashback is US$25.
To claim your Tolls Cashback after returning your Hertz vehicle in Winnipeg or elsewhere:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
- Attach your Hola Car Rentals booking confirmation, the signed Hertz rental agreement, and a receipt or statement showing the toll charges paid
- Include your full name, travel dates, and the last 4 digits of the card used for your booking
Refunds are issued to your original payment method and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.
Can I add an additional driver to my Hertz rental in Winnipeg?
Yes, you can add an additional driver to your Hertz rental in Winnipeg, either as part of your rate or by paying a fee at the counter.
For Hertz in Winnipeg, the additional driver fee is CAD 13.50 per rental day plus taxes, with a maximum charge of CAD 189 plus taxes for the full rental period. Check your booking confirmation first, as some Hola Car Rentals rates include one additional driver at no extra cost.
Requirements for adding a driver at the Hertz Winnipeg counter:
- The additional driver must be present at pickup with a valid, original driver's license
- They must meet the minimum rental age of 20 years
- If they are between 20 and 24, the young driver surcharge of CAD 15 per day also applies
- Both the main driver and the additional driver must sign the rental agreement
Only drivers listed on the Hertz rental agreement in Winnipeg are covered by the vehicle's protections, including CDW/LDW and liability coverage. Anyone who drives without being named on the contract is not covered, and charges may apply.
Can I return my Hertz rental car to a different location in Winnipeg or another city?
Yes, one-way rentals are possible with Hertz in Winnipeg, but a drop-off fee may apply depending on your return location.
If you pick up your Hertz vehicle at one Winnipeg location (for example, 1577 Erin Street) and return it to a different Winnipeg location, a drop-off fee may or may not apply depending on the specific route. For returns to a different city or province, a one-way fee is typically charged.
Important things to know about one-way Hertz rentals from Winnipeg:
- The drop-off fee is shown during the booking process under the "To pay at destination" section
- This fee cannot be prepaid and is paid directly at the Hertz counter
- Cross-border one-way rentals (for example, Winnipeg to a U.S. city) may be restricted or carry higher fees; confirm with Hertz before booking
- Changing your return location after booking may reprice the rental and recalculate the drop-off fee
Always review your booking confirmation to verify whether a drop-off fee applies to your specific Hertz Winnipeg itinerary before you travel.
What insurance coverage is included in a Hertz rental in Winnipeg?
When you rent with Hertz in Winnipeg through Hola Car Rentals, the coverage included depends on the rate plan you selected. Here is a summary of the main protections to understand:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Hertz vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible.
- Third-Party Liability: Canadian provincial law requires every rental vehicle to carry third-party liability coverage by default. This is included when you rent in Winnipeg through Hola Car Rentals. You can purchase higher supplemental limits if desired.
CDW/LDW does not cover damage you cause to other vehicles or people (that is third-party liability), your personal injuries, or your belongings. It also does not cover prohibited use such as off-road driving or driving under the influence.
Review your Hola Car Rentals booking confirmation for the exact coverages and deductible amounts included in your Hertz Winnipeg rate before you arrive at the counter.
What is the fuel policy for Hertz rentals in Winnipeg?
Hertz rentals in Winnipeg follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
To avoid fuel charges on your Hertz Winnipeg rental:
- Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge at pickup
- Refuel within approximately 10 to 15 km of the Hertz return location in Winnipeg before dropping off the vehicle
- Keep your final fuel receipt showing the date, time, and station address
- For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge
If you return the Hertz vehicle in Winnipeg with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee. Always refuel near the return location to avoid these charges.
Does Hertz in Winnipeg offer after-hours pickup or drop-off?
After-hours pickup and drop-off may be available at certain Hertz locations in Winnipeg, but you must arrange this in advance with the specific branch.
Hertz Winnipeg operates off-airport locations, and non-airport sites typically have more limited after-hours options than airport-linked counters. Key points to keep in mind:
- Contact the Hertz Winnipeg location directly before your rental to confirm whether after-hours service is available and what arrangements are required
- For after-hours drop-off, you will typically park in the designated Hertz area, note the return time on your rental agreement, and leave the keys and agreement in the drop box
- You remain financially responsible for the vehicle until Hertz staff check it in during the next business day
- Additional fees may apply for after-hours pickup arrangements
If your flight into Winnipeg is delayed, Hertz will generally hold your reservation for up to 24 hours from the original pickup time. For delays beyond 24 hours, contact Hola Car Rentals support as soon as possible to discuss your options.
Do I need an International Driving Permit to rent from Hertz in Winnipeg?
An International Driving Permit (IDP) is not always mandatory for renting from Hertz in Winnipeg, but it is strongly recommended in certain situations.
In Canada, visitors can generally drive with a valid foreign license. However, an IDP is required if your license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. In that case, you must carry both your original license and the IDP at all times.
Key points about the IDP for your Hertz Winnipeg rental:
- The IDP is a translation document only; it is not a standalone license and will not be accepted without your original license
- You must obtain the IDP in your home country before traveling to Winnipeg
- All documents presented at the Hertz Winnipeg counter must be physical originals; digital versions are not accepted
- Even if an IDP is not strictly required, carrying one alongside your foreign license can help avoid any issues at the counter
If you are unsure whether your license requires an IDP for your Hertz rental in Winnipeg, obtain one before departure to be safe.
Does Travel Assistance apply to my Hertz rental in Winnipeg?
Travel Assistance is included with most Hola Car Rentals bookings, including Hertz rentals in Winnipeg. However, this benefit does not apply to Canadian or U.S. residents; it is available only to travelers from outside North America.
If you qualify, Travel Assistance is provided by Terrawind Global Protection and covers scenarios such as a medical emergency during your Hertz rental in Winnipeg, a road incident requiring legal assistance, or luggage lost by your airline on the way to Winnipeg.
Coverage typically includes:
- Travel and medical insurance for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This benefit does not cover damage to your Hertz rental vehicle (that is CDW/LDW) or liability to third parties (that is LIS/SLI).
To use Travel Assistance during your Hertz rental in Winnipeg, contact Terrawind 24/7 at +1 888 980 9992 or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
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