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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3369
3372 reviews
4.9 stars, 3372 reviews
4.9
user review 1 user review 2 user review 3 +3369
3372 reviews
4.9 stars, 3372 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 3 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 5 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 2 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 1 month ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 1 month ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 1 month ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 1 month ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 1 month ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 1 month ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 1 month ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 1 month ago
"So far so good"
Judy Winkin
Judy Winkin
5 1 month ago
"Easy and good deal"
Samantha de León
Samantha de León
5 1 month ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 1 month ago
"Very good. Easy."
David Garciarena
David Garciarena
5 4 weeks ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 4 weeks ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 4 weeks ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 4 weeks ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 4 weeks ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 4 weeks ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 4 weeks ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 4 weeks ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 4 weeks ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 4 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 4 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 4 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 4 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 3 weeks ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 3 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 3 weeks ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 3 weeks ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 3 weeks ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 3 weeks ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 3 weeks ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 3 weeks ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 2 weeks ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 2 weeks ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 2 weeks ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 2 weeks ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 2 weeks ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 1 week ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 1 week ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 6 days ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 10 hours ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
José Heriberto Moreno López
José Heriberto Moreno López
5 4 days ago
"Company with very good prices. Easy and quick booking process."

Frequently Asked Questions

What does my Hola Car Rentals booking with Hertz in Washington include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating in Washington, including Hertz, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Hertz rental experience and peace of mind throughout your trip in Washington.

Will I face unexpected charges at the Hertz counter in Washington when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your Hertz booking in Washington are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Hertz counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Hertz counter in Washington charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Hertz to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Does Washington state have cashless toll roads for Hertz rentals?

Yes, Washington state operates fully cashless toll roads, and your Hertz rental will be subject to electronic tolling throughout the state.

Washington uses the Good To Go! system, managed by the Washington State Department of Transportation (WSDOT). There are no cash toll booths. Tolls are collected either through a Good To Go! transponder account or via Pay By Mail, where a bill is sent to the registered vehicle owner after the fact.

Common tolled routes you may encounter in a Hertz rental in Washington include:

  • SR 520 Bridge (Seattle to Bellevue): US$3.25 to US$6.30 for standard 2-axle vehicles
  • Tacoma Narrows Bridge (SR 16, Tacoma to Gig Harbor): US$5.25 to US$7.25
  • I-405 Express Toll Lanes: up to US$18 each way during peak hours
  • SR 509 Expressway (near ports): US$1.20 to US$2.40, with time-of-day variation

Washington has no congestion charges or emissions zones. Tolls apply only on specific bridges, express lanes, and freight corridors.

How does the Good To Go! toll system work with a Hertz rental car in Washington?

Your Hertz rental vehicle in Washington will typically come equipped with an electronic toll device that works with the state's Good To Go! system. At the Hertz counter, you will be offered a toll program option.

  • Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per day, covering all tolls during your rental period
  • Pay-per-use: you pay only the actual tolls incurred, plus an administrative or processing fee per transaction charged by Hertz

If you drive through a cashless toll road in Washington without enrolling in a Hertz toll program, the toll agency bills the vehicle's registered owner (Hertz) via Pay By Mail at a higher rate. For example, Pay By Mail on SR 509 adds approximately US$3 per transaction on top of the base toll. Hertz then passes those charges to you, along with additional administrative fees, which may appear on your card days or even weeks after your rental ends.

To avoid surprise charges, decide at the Hertz counter in Washington whether the unlimited daily package makes sense for your itinerary, especially if you plan to cross the SR 520 Bridge or use I-405 Express Lanes regularly.

What documents do I need to pick up a Hertz rental car in Washington?

To collect your Hertz rental in Washington, you must present the following physical documents at the counter:

  • A valid, original driver's license (not a digital copy)
  • A major credit card with your name printed on the card, in the main driver's name, for the security deposit hold
  • A passport or valid government-issued photo ID
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets (required for visitors from outside the United States)

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly required at most Washington Hertz locations.

All documents must be physical originals. Digital versions shown on a phone or tablet are not accepted at the Hertz counter in Washington or anywhere else in the United States.

Can I get cashback on tolls paid during my Hertz rental in Washington?

Yes, all bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Hertz rental in Washington.

Washington's cashless toll roads, including the SR 520 Bridge, Tacoma Narrows Bridge, and I-405 Express Lanes, can add up quickly. This benefit helps offset those costs after your trip.

To claim your Tolls Cashback after returning your Hertz vehicle in Washington:

  • Email [email protected] within 30 days of vehicle return
  • Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
  • Attach your Hola Car Rentals confirmation, the signed rental agreement from Hertz, and a toll receipt or itemized statement showing charges paid during your rental

The refund is capped at 5% of your booking total. For example, if your booking total was US$500, the maximum cashback is US$25. If your actual Washington tolls were less than that cap, you receive the exact amount paid. Refunds are processed to your original payment method within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

What is the security deposit amount for a Hertz rental in Washington?

When you pick up your Hertz rental in Washington, the counter will place a temporary authorization hold on your credit card. For standard vehicles at most United States locations, including Washington, this hold is typically US$300 to US$400.

This is not a charge. It is a temporary reduction in your available credit that is released after you return the vehicle. Your bank controls how quickly the hold disappears, and it can take up to 15 business days to reflect on your statement after Hertz closes the contract.

  • Only a major credit card with your name printed on the card is accepted for the deposit hold
  • Debit cards, prepaid cards, and virtual cards are not accepted
  • Premium or specialty vehicle classes may carry a higher hold amount
  • The exact amount is set by the Hertz desk and local policy in Washington, not by the booking platform

To avoid issues, notify your bank of your travel plans before arriving in Washington, confirm you have sufficient available credit beyond the hold amount, and bring a backup credit card in your name as a precaution.

What is the minimum age to rent a Hertz car in Washington state?

The minimum age to rent a Hertz car in Washington state without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily underage fee on top of the base rental rate.

Washington is not one of the states (like New York or Michigan) that legally requires rental companies to serve drivers aged 18 and older. At Hertz locations in Washington, the standard minimum is 21, with the surcharge applying until age 25.

  • Drivers under 25 are also restricted from renting certain vehicle classes, including full-size SUVs, premium, luxury, convertible, and minivan categories
  • Economy, compact, and intermediate sedan or SUV classes are generally available to younger renters
  • A major credit card in the main driver's name is still required regardless of age

If you are between 21 and 24 and renting a Hertz vehicle in Washington, Budget for the daily surcharge and confirm eligible vehicle classes before booking to avoid surprises at the counter.

How does the Hertz additional driver fee work in Washington?

Yes, you can add an additional driver to your Hertz rental in Washington, but a fee typically applies unless your booking confirmation explicitly states that an additional driver is included at no charge.

For Hertz rentals in Washington, the standard additional driver fee is US$13.50 per rental day plus applicable taxes, with a maximum cap of US$189 plus taxes for the rental period.

  • The additional driver must be present at the Hertz counter in Washington at the time of pickup
  • They must present a valid driver's license and any required IDP if their license uses a non-Latin alphabet
  • Both the main driver and the additional driver must sign the rental agreement
  • Anyone who drives the Hertz vehicle in Washington without being listed on the agreement is not covered by the rental protections

Check your booking confirmation before arriving at the Hertz counter in Washington. If it shows additional driver as included, no fee should be charged at pickup. If it does not, plan for the daily fee to be added to your final bill at the Washington location.

What happens if I drive through a Washington toll without a pass in my Hertz rental?

If you drive through a cashless toll road in Washington without enrolling in a Hertz toll program, the toll will be billed via Pay By Mail at a higher rate than the standard Good To Go! account price.

Here is what typically happens:

  • The Washington State Department of Transportation (WSDOT) identifies the vehicle's license plate and sends the toll invoice to Hertz as the registered owner
  • Hertz then charges the toll amount to your credit card on file, along with an administrative processing fee
  • Pay By Mail surcharges in Washington can add approximately US$3 per transaction on routes like SR 509, on top of the base toll
  • These charges often appear days or weeks after your Hertz rental in Washington has ended

To avoid unexpected post-rental charges, decide at the Hertz counter in Washington whether to enroll in the unlimited toll package (approximately US$11 to US$25 per day) or opt out and pay tolls manually where possible. If you see unexpected toll charges after returning your Hertz vehicle in Washington, gather your rental agreement and toll statement and contact support for review.

Does travel assistance cover a breakdown on a Washington highway in my Hertz rental?

Yes, most bookings include travel assistance through Terrawind Global Protection, which can help in situations such as a breakdown on a Washington highway or a medical emergency during your Hertz rental trip.

This benefit covers up to 5 passengers and includes:

  • Travel insurance with medical coverage for accidents and non-pre-existing illnesses
  • Legal assistance in the event of an accident
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

This coverage is separate from the roadside assistance provided directly by Hertz. If you experience a mechanical issue with your Hertz vehicle in Washington, contact Hertz roadside assistance using the number on your rental agreement. For medical emergencies or legal situations arising during your Washington trip, contact Terrawind 24 hours a day at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001, providing your Hola Car Rentals confirmation number.

Important: this travel assistance benefit does not apply to residents of the United States or Canada. It is designed for visitors traveling internationally who are renting a Hertz vehicle in Washington.

What is the fuel policy for Hertz rentals in Washington?

Hertz rentals in Washington follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

  • At pickup, check the fuel gauge with the Hertz agent and confirm the starting level is recorded on the rental agreement
  • Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Washington Hertz location
  • Refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive
  • Keep your final fuel receipt showing the date, time, and station address

If you return the Hertz vehicle in Washington with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the retail pump price, plus a refueling service fee.

Some Hertz counter locations in Washington may offer a Prepaid Fuel option at pickup. If you accept it, the Full-to-Full policy is replaced and any unused fuel is generally non-refundable. Review the terms carefully before agreeing to this option at the Washington counter.

Are there peak and off-peak toll rates on Washington roads for Hertz drivers?

Yes, several toll roads in Washington use dynamic or time-of-day pricing, meaning the rate you pay in your Hertz rental depends on when you travel.

  • SR 509 Expressway (near Seattle-area ports): US$1.20 during off-peak hours (early morning and 7 pm to midnight) rising to US$2.40 during the afternoon peak (3 pm to 6 pm); Pay By Mail adds approximately US$3 per transaction on top of the base toll
  • I-405 Express Toll Lanes: rates vary dynamically and can reach up to US$18 each way during peak commute hours
  • SR 520 Bridge (Seattle to Bellevue): US$3.25 to US$6.30 depending on time of day for standard 2-axle vehicles
  • Tacoma Narrows Bridge (SR 16): US$5.25 to US$7.25 for 2-axle vehicles, with variation by time

If you are renting a Hertz vehicle in Washington and plan to use express lanes or cross major bridges during morning or afternoon rush hours, expect to pay the higher end of these ranges. Enrolling in the Hertz toll program or a Good To Go! account before your trip can help you track and manage these variable charges more easily.

Can I return my Hertz rental to a different city in Washington or another state?

Yes, one-way rentals are possible with Hertz in Washington, but a drop-off fee may apply depending on your specific route.

Whether a fee applies depends on the pickup and return locations, the distance between them, the vehicle class, and the season. Common patterns include:

  • Same-city airport to downtown Washington locations: often no drop-off fee
  • Between different cities within Washington: a drop-off fee typically applies and varies by distance and vehicle class
  • Washington to another U.S. state: usually subject to a drop-off fee; cross-border one-ways to Canada may be restricted or require prior authorization from Hertz

During the booking process, any applicable drop-off fee for your Hertz Washington route will appear on the rate details page under the section labeled as charges due at the destination. Review your confirmation to verify the fee before pickup.

If you need to change your return location after booking, contact support as soon as possible. Mid-rental route changes must be approved by the Hertz location and may increase the fee or affect vehicle availability in Washington.

Does my Hertz rental in Washington include collision damage coverage?

Whether your Hertz rental in Washington includes Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) depends on the rate plan you selected at booking. Check your confirmation to see if CDW or LDW is listed.

If included, CDW or LDW reduces your financial liability for damage to the Hertz vehicle in Washington caused by a collision, theft, or vandalism, up to the limits stated in the rental agreement. A deductible may still apply unless your confirmation explicitly shows zero excess.

Important exclusions to be aware of for your Washington Hertz rental:

  • CDW and LDW do not cover third-party liability, meaning injury or property damage you cause to others. A separate Liability Insurance Supplement (LIS) is needed for that protection
  • Damage from prohibited use such as off-road driving, driving under the influence, or use by an unlisted driver is not covered
  • Tires, wheels, undercarriage, and roof damage are commonly excluded unless a specific add-on is purchased
  • All drivers must be listed on the Hertz rental agreement in Washington for coverage to apply

If an incident occurs during your Washington rental, contact Hertz immediately using the number on your rental agreement and document the scene with photos before moving the vehicle.

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