Enterprise Car Hire
Washington

Hola Car Rentals is the only premium partner of the top car hire brands operating in Washington, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Washington.

No. With Hola Car Rentals, all costs and charges for your booking in Washington are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Washington charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Seattle-Tacoma International Airport (SEA) in Washington, Enterprise is located in the consolidated hire car facility. After collecting your baggage, follow the signs towards the hire car centre to reach the Enterprise counter.

For downtown Seattle, the Enterprise location is at 1601 3rd Ave. After-hours returns there require you to park on Level A of the parking garage at that address and leave your keys in the drop box to the left of the lift. Note that after-hours collection service is not available at the Downtown Seattle location.

Washington also has Enterprise locations at Paine Field (PAE) in Everett, Bellingham International (BLI), and Spokane International (GEG) at 9000 W Airport Dr, as well as dozens of neighbourhood branches across the state. Always confirm your exact collection address on your booking confirmation before travelling.

Enterprise counter hours vary by location across Washington. Here are examples for key branches:

• Downtown Seattle (1601 3rd Ave): Monday to Friday 7:30 AM to 6:00 PM, Saturday and Sunday 7:30 AM to 4:00 PM
• Downtown Spokane (41 W 3rd Ave): Monday to Friday 7:30 AM to 6:00 PM, Saturday and Sunday 9:00 AM to 2:00 PM
• Everett Evergreen Way (5505 Evergreen Way): Monday to Thursday 8:00 AM to 6:00 PM, closed Sunday
• Renton SW Grady Way (1110 SW Grady Way): Monday to Friday 7:30 AM to 6:00 PM, Saturday and Sunday 9:00 AM to 2:00 PM

Hours can change on public holidays, so always verify the specific branch hours on your booking confirmation before your travel date. If your flight is delayed, Enterprise will generally hold your reservation for up to 24 hours from the original collection time. If the delay exceeds 24 hours, contact support as soon as possible to avoid losing your reservation.

Yes, Washington state has several toll roads and bridges that hire car drivers will encounter. All tolling in Washington is cashless and electronic, managed through the Good To Go! system operated by the Washington State Department of Transportation. There are no cash toll booths.

Common tolled routes include:

• SR 520 Bridge (Seattle to Bellevue): US$3.25 to US$6.30 for standard 2-axle vehicles
• Tacoma Narrows Bridge (SR 16, Tacoma to Gig Harbour): US$5.25 to US$7.25 for standard 2-axle vehicles
• I-405 Express Toll Lanes: up to US$18 each way during peak hours
• SR 509 Expressway near the ports: US$1.20 to US$2.40 depending on time of day

Your Enterprise hire vehicle in Washington will include an electronic toll device. At the counter you can choose an unlimited toll package (typically US$11 to US$25 per day depending on the programme) or pay per use. If you drive a tolled road without enrolling in a programme, tolls are billed via Pay By Mail at higher rates, and Enterprise will charge those tolls plus administrative fees to your credit card after the hire ends.

Toll charges may appear on your card days or even weeks after you return the vehicle, as toll agencies process invoices in batches.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Enterprise hire in Washington.

Washington uses the Good To Go! electronic toll system on routes such as the SR 520 Bridge, the Tacoma Narrows Bridge, and the I-405 Express Toll Lanes, so toll costs can add up during your trip. The cashback benefit helps offset those expenses.

To claim your refund:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals booking confirmation, the hire agreement signed at the Enterprise counter, and a receipt or statement showing the toll charges paid

The refund is processed to the same payment method used for your booking and typically arrives within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so act promptly once your Washington hire ends.

To collect your Enterprise hire in Washington, you must present the following physical documents at the counter:

• A valid, original driver’s licence (not a digital copy) in the main driver’s name
• A major credit card with the driver’s name printed on the physical card, for the security deposit hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from another country

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is required alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation document only and cannot be used without your original licence.

All documents must be physical originals. Digital versions displayed on a phone or tablet are not accepted at any Enterprise counter in Washington or elsewhere in the United States.

An International Driving Permit (IDP) is not always mandatory for renting from Enterprise in Washington, but whether you need one depends on your licence.

• If your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic (Russian), an IDP is required alongside your original licence
• If your licence is in a Latin-script language other than English, an IDP is strongly recommended but not strictly mandatory
• If your licence is in English, no IDP is needed

The IDP is a translation booklet only. It is not a standalone licence and will not be accepted without your original licence present. You must obtain your IDP in your home country before travelling to Washington, as U.S. organisations such as AAA do not issue IDPs to non-U.S. licence holders.

Always bring your original physical licence to the Enterprise counter. Digital licences are not accepted anywhere in Washington state.

When you pick up your Enterprise hire in Washington, the counter will place a temporary authorisation hold on your credit card as a security deposit. For standard vehicles rented in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by location, vehicle class, and season.

Important points to keep in mind:

• The hold is not a charge. It temporarily reduces your available credit until it is released after you return the vehicle
• Premium or speciality vehicles may carry a higher hold amount
• Only a physical major credit card in the main driver’s name with the name printed on the card is accepted. Debit cards, prepay cards, and virtual cards are not accepted for the deposit
• After you return the vehicle, the Enterprise counter releases the hold, but your bank controls when it reappears in your available balance, which can take up to 15 business days

Notify your bank of your travel to Washington before your trip to prevent the authorisation from being flagged as suspicious. Bringing a backup credit card is also a good precaution.

The insurance included in your Enterprise hire in Washington depends on the rate plan you selected when booking. It is important to review your booking confirmation carefully, as coverage varies.

The main protections available are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Enterprise vehicle itself. A deductible may apply unless your confirmation states zero deductible. This does not cover damage you cause to other vehicles or people
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving. In Washington and most U.S. states, this is not automatically included at the state minimum level for all renters, so adding supplementary liability cover is strongly recommended

CDW/LDW does not cover tyres, the undercarriage, the roof, or personal belongings. Only drivers listed on the Enterprise hire agreement in Washington are covered by these protections.

If you are not a U.S. or Canadian resident, your booking through Hola Car Rentals may also include Travel Assistance cover via Terrawind for medical emergencies and other travel incidents during your Washington trip.

Yes, drivers under 25 years old are subject to a young-renter surcharge when collecting an Enterprise hire in Washington. Enterprise charges US$15 per day plus applicable taxes for drivers aged 21 to 24.

Additional restrictions apply to younger renters in Washington:

• The minimum age to hire without a surcharge is 25
• Drivers aged 21 to 24 can hire but will pay the daily young-renter fee
• Many vehicle classes are restricted to drivers 25 and older, including full-size cars, SUVs, minivans, luxury, and premium categories. Economy, compact, and intermediate vehicles are typically available to younger renters

Washington state does not have the same exceptions as New York or Michigan, where hire companies are required by law to rent to drivers aged 18 and older. In Washington, the standard Enterprise policy applies.

If you are between 21 and 24 and travelling from Latin America or the Caribbean, check your Hola Car Rentals confirmation to see whether an underage fee waiver applies. That exception is available on select Avis and Budget rates, not on Enterprise bookings.

Yes, you can add an additional driver to your Enterprise hire in Washington, either as part of your rate or by paying a fee at the counter.

For Enterprise in Washington, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see whether your rate already includes one additional driver at no extra cost.

Requirements for adding a driver at the Enterprise counter in Washington:

• The additional driver must be present at collection and show a valid driver’s licence
• They must meet the same document requirements as the main driver, including an IDP if their licence uses a non-Latin alphabet
• They must meet the minimum age requirement. Drivers aged 21 to 24 may incur a young-renter surcharge
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the Enterprise hire agreement in Washington are covered by the hire protections such as CDW/LDW and liability cover. Never allow an unlisted person to drive the vehicle.

Enterprise hires in Washington follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel charges:

• Check the fuel gauge with the Enterprise agent at collection and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot
• Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the vehicle below the recorded starting level, Enterprise will charge you for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.

Washington has many fuel stations near major Enterprise locations in Seattle, Spokane, Tacoma, and other cities. Ask the Enterprise agent at collection to recommend the nearest station to the return location, or use a navigation app to find one close by.

Yes, after-hours returns are available at select Enterprise branches in Washington, though procedures vary by branch.

At the Downtown Seattle location (1601 3rd Ave), after-hours returns work as follows:

• Park the vehicle on Level A of the parking garage at 1601 3rd Ave
• Leave the keys in the drop box located to the left of the lift

After-hours returns are also available at the Downtown Spokane location (41 W 3rd Ave). Not all Washington Enterprise branches offer this option, so confirm the procedure for your specific location on your booking confirmation before your hire ends.

Keep in mind that when you drop off after hours, you remain responsible for the vehicle until Enterprise formally checks it in during business hours. Take photos of the vehicle's condition, fuel gauge, and odometer at the time of return and keep your fuel receipt as documentation. If any discrepancy arises after check-in, having this evidence will help resolve it quickly.

Yes, most bookings made through Hola Car Rentals include Travel Assistance cover provided by Terrawind Global Protection, and this applies to your Enterprise hire in Washington as well. However, this benefit is available only to travellers who are not residents of the United States or Canada.

Washington has long stretches of highway and more remote areas, particularly east of the Cascades near Spokane, Yakima, and the Walla Walla region, where a medical emergency or travel disruption far from a major city could be stressful. Travel Assistance covers situations such as:

• Medical emergencies for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation cover

To use the benefit, call the 24/7 assistance line at +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

This cover does not include damage to the Enterprise vehicle itself (that is CDW/LDW) or liability to third parties (that is LIS/ALI/SLI). Review your booking confirmation for the exact terms applicable to your Washington hire.