Enterprise Car Hire
New Brunswick

Hola Car Rentals is a premium partner of the leading car hire companies in New Brunswick, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in New Brunswick.

No. With Hola Car Rentals, all costs and charges for your booking in New Brunswick are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in New Brunswick charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Enterprise operates several locations across New Brunswick, covering the province's main cities and airports.

• Moncton: two city locations at 1903 Main Street and 1545 Mountain Road
• Moncton International Airport (YQM), located in Dieppe: an airport-serving Enterprise location
• Fredericton: downtown counter at 319 King Street
• Saint John Airport (YSJ): serviced through the National counter in the ground transportation area, part of the Enterprise group's Drive Alliance partnership
• St. Stephen: 149 King Street

If you are arriving by air into New Brunswick, the two main airport options are YQM in Dieppe (Moncton area) and YSJ in Saint John. At YSJ, head to the ground transportation area and look for the National counter, which handles Enterprise group reservations there. At YQM, shuttle or pick-up services connect you to the Enterprise location in Dieppe.

Enterprise counter hours in New Brunswick vary by location, so plan your arrival accordingly.

• Moncton Main Street (1903 Main St): Monday to Friday 8:00 AM to 5:30 PM, Saturday 9:00 AM to 12:00 PM, Sunday 1:00 PM to 4:00 PM
• Moncton Mountain Road (1545 Mountain Rd): Monday to Friday 8:00 AM to 5:30 PM, Saturday 9:00 AM to 12:00 PM, Sunday closed
• Saint John Airport (YSJ): Friday 10:00 AM to 11:59 PM, Saturday 10:00 AM to 6:30 PM; other days are not confirmed, so contact the location directly before travel
• Fredericton Downtown (319 King St): specific hours are not published; confirm directly with the branch before your arrival

Enterprise counters in New Brunswick do not appear to offer confirmed after-hours pickup at city locations. If your flight arrives outside these windows, consider adjusting your pickup time or contacting the branch in advance. Your booking confirmation will also list the hours applicable to your reserved location. Rental companies will generally hold your reservation for up to 24 hours from the original pickup time if you are delayed.

Yes, Enterprise serving Moncton International Airport (YQM) in New Brunswick provides shuttle or airport pick-up services, though the Enterprise counter is not located directly inside the YQM terminal.

When you arrive at YQM in Dieppe, look for the designated shuttle stop or ground transportation area outside the arrivals hall. The shuttle will connect you to the Enterprise location in Dieppe that serves the airport. Signage inside the terminal will direct you toward car hire shuttles.

To avoid confusion on arrival, check your booking confirmation for the exact pickup instructions for your Enterprise reservation. If no shuttle details are listed, use the courtesy phone in the terminal or ask airport staff to direct you to the car hire shuttle area. Allow extra time between your flight landing and your scheduled pickup, especially if your flight arrives close to counter closing hours.

Yes, all bookings made through Hola Car Rentals, including Enterprise rentals in New Brunswick, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your rental period.

New Brunswick itself does not have a widespread toll road network, but if you drive into neighbouring provinces or regions where tolls apply, those charges are eligible for the cashback benefit.

To claim your Tolls Cashback after returning your Enterprise vehicle in New Brunswick, follow these steps:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback, followed by your reservation number (e.g., HOLA1000000)
• Attach your Hola Car Rentals booking confirmation, the signed rental agreement from the Enterprise counter, and a receipt or statement showing the toll charges paid

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

To pick up your Enterprise hire in New Brunswick, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name (physical card, not digital)
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required in Canada.

Obtain your IDP in your home country before travelling, as it cannot be issued abroad. All documents must be physical originals; digital copies shown on a phone or tablet are not accepted at the Enterprise counter in New Brunswick.

You must present a physical, major credit card with the driver’s name printed on the card, in the main driver’s name, at the Enterprise counter in New Brunswick. The card is used to place a temporary security hold, not a permanent charge.

For Canada, typical security deposit holds range from GBP 300 to GBP 500, though some Enterprise locations may authorise up to approximately GBP 750. The exact amount depends on the vehicle class, location, and season.

• Debit cards and prepaid cards are not accepted for the deposit hold
• Virtual or digital-only card numbers are not accepted; you must present the physical card
• The card must belong to the main driver, not a third party

Even if you prepaid your booking online, you are still required to present a physical credit card at the Enterprise counter in New Brunswick. Notify your bank of your travel plans to prevent the authorisation from being flagged as a fraud alert. Bringing a backup credit card in your name is also recommended in case your primary card is declined.

Yes, you can add an additional driver to your Enterprise hire in New Brunswick, either as part of your rate or by paying a fee at the counter.

For Enterprise, Alamo, and National, the additional driver fee is GBP 15 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see whether your rate already includes one additional driver at no extra cost.

Requirements for adding a driver at the Enterprise counter in New Brunswick:

• The additional driver must be present at pickup with a valid, original driver’s licence
• They must meet the minimum age requirements for New Brunswick
• If their licence is not in English or uses a non-Latin alphabet, they must also present an IDP
• Both the main driver and the additional driver must sign the rental agreement

Only drivers listed on the rental agreement are covered by protections such as CDW and liability cover. Anyone who drives the Enterprise vehicle in New Brunswick without being named on the contract may void those protections entirely.

Yes, a one-way drop-off fee may apply if you pick up your Enterprise vehicle in New Brunswick and return it to a different city or province.

The fee is route-specific and set by Enterprise based on the pickup and return locations, the vehicle class, and the season. Common scenarios in New Brunswick include:

• Picking up in Moncton and returning in Fredericton or Saint John: a drop-off fee is likely
• Returning to a location in another Canadian province: a drop-off fee almost certainly applies and cross-border rules may restrict certain routes
• Returning to the same city but a different Enterprise branch: may or may not carry a fee depending on the route

During the booking process, the drop-off fee will appear under the "To pay at destination" section on the rate details page if it applies to your route. Review your booking confirmation to confirm the amount before pickup. This fee cannot be prepaid and is paid directly at the Enterprise counter in New Brunswick or at the return location. If the counter charges a different amount than shown on your confirmation, keep all paperwork and contact Hola Car Rentals support.

Yes, most bookings made through Hola Car Rentals, including Enterprise rentals in New Brunswick, include travel assistance provided by Terrawind Global Protection. However, this benefit does not apply to Canadian or US residents; it is available only to travellers from outside North America.

If you qualify, the travel assistance coverage typically includes:

• Medical coverage for up to 5 passengers during the trip
• Legal assistance in the event of an accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

New Brunswick has remote stretches of highway, particularly between cities such as Moncton, Fredericton, and Saint John. If a medical situation or accident occurs while driving your Enterprise vehicle in New Brunswick, contact the assistance line immediately before incurring expenses, as some reimbursements require prior authorisation.

• Phone (24/7, toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact coverage terms applicable to your itinerary.

Enterprise rentals in New Brunswick follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

• At pickup, check the fuel gauge with the Enterprise agent and confirm the starting level is recorded on the rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot
• Refuel within approximately 10 to 15 km of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the Enterprise vehicle in New Brunswick with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a service fee. For after-hours returns, leave the fuel receipt in the key envelope and keep a photo of the full gauge on your phone. If the tank was not full at pickup, ask the Enterprise agent to record the exact level on the agreement and return it at that same level.

Enterprise hires in New Brunswick booked through Hola Car Rentals typically include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability for damage to the hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible.

For third-party liability, Canadian provincial law requires every vehicle to carry third-party liability cover. When you hire through Hola Car Rentals, this statutory liability is included by default with your Enterprise hire in New Brunswick. You can also purchase higher supplemental liability limits if you want additional protection.

Key points to keep in mind:

• CDW and LDW cover the Enterprise vehicle itself, not injuries to others or your personal belongings
• Only drivers named on the rental agreement are covered
• Prohibited uses such as off-road driving, DUI, or unauthorised drivers can void cover
• Report any incident to Enterprise immediately; delayed reporting can invalidate a claim

Review your booking confirmation for the exact coverage terms and deductible amounts that apply to your New Brunswick hire.

Yes, Enterprise allows one-way returns within New Brunswick, but a drop-off fee may apply depending on the specific pickup and return locations you choose.

For example, picking up at the Moncton International Airport location in Dieppe and returning to the Fredericton downtown branch at 319 King Street would likely trigger a one-way fee. The fee is calculated by Enterprise based on the route, vehicle class, and rental dates.

To confirm whether a fee applies to your specific New Brunswick itinerary:

• Select your different return location during the booking process on the Hola Car Rentals website or app
• Check the rate details page for a "Drop-Off Fee" line under the "To pay at destination" section
• Review your booking confirmation, which will also list any applicable fee

This fee is paid at the Enterprise counter in New Brunswick and cannot be prepaid. Changing your return location after booking may reprice the hire and recalculate the drop-off fee. If the counter charges a different amount than what appears on your confirmation, keep all paperwork and contact Hola Car Rentals support after the hire is complete.

Returning your Enterprise vehicle in New Brunswick depends on which location you are dropping off at.

• Moncton city branches (1903 Main Street or 1545 Mountain Road): return the vehicle to the branch address during operating hours; the agent will inspect the car and close the contract
• Fredericton downtown (319 King Street): return to the branch address; confirm hours in advance as they are not fully published
• Saint John Airport (YSJ): follow signs to the ground transportation area and return to the National counter, which handles Enterprise group returns there
• Moncton International Airport (YQM) area: return to the Dieppe Enterprise location that serves the airport

Before returning your Enterprise vehicle anywhere in New Brunswick, refuel to the level recorded on your rental agreement (typically full) and keep the receipt. Take a photo of the dashboard showing the fuel gauge and odometer. After-hours key drop availability is not confirmed for New Brunswick Enterprise locations, so plan to return during counter hours whenever possible. If you have any concerns about post-hire charges, keep your signed rental agreement and final receipt, as these documents are needed to resolve any disputes.