Enterprise Car Hire
Honolulu

Hola Car Rentals is the only premium partner of the top car hire brands operating in Honolulu, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Honolulu.

No. With Hola Car Rentals, all costs and charges for your booking in Honolulu are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Honolulu charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Honolulu International Airport (HNL), Enterprise operates from the Consolidated Rental Car Centre (CONRAC), not from inside the terminals. After collecting your baggage, follow the blue Rental Car Centre Shuttle signs to the centre median and board the free shuttle to CONRAC. The shuttle ride takes approximately 5 to 10 minutes, and the Enterprise counter is located on the 2nd floor of CONRAC at 300 Rodgers Blvd, Honolulu, HI 96819.

If you arrive at Terminal 2, you can also follow the signed walking route to CONRAC instead of taking the shuttle. From Terminal 2 international arrivals (baggage claims 16 to 20), cross to the centre median shuttle stops at positions 18 or 20. From baggage claims 21 to 31, exit the building, follow the blue signs, and cross at the baggage claim crosswalks at positions 26 or 31.

Once at CONRAC, proceed to the 2nd floor Enterprise counter. Allow at least 30 to 60 minutes from baggage claim to driving away, depending on queue times and shuttle wait. The Enterprise counter at HNL is open Monday through Sunday, 7:00 AM to 7:00 PM.

Enterprise has several city centre locations in Honolulu beyond the HNL airport counter, primarily in the Waikiki and Ala Moana areas.

• Waikiki Discovery Bay Centre: 1778 Ala Moana Blvd Ul-04a, Honolulu, HI 96815. Open Monday to Friday 7:30 AM to 5:00 PM, Saturday and Sunday 8:00 AM to 12:00 PM. No after-hours returns and no pick-up service available.
• Honolulu Ala Moana: 1221 Kapiolani Blvd 110, Honolulu, HI 96814, at the intersection of Kapiolani Blvd and Piikoi St, two blocks from Ala Moana Mall. Open Monday to Friday 7:30 AM to 5:00 PM, closed Saturday and Sunday. No after-hours returns and no pick-up service.
• Hyatt Centric: 2255 Kuhio Ave 7, Honolulu, HI 96815. After-hours drop-off available from 12:00 PM to 9:00 AM; park on the 3rd floor of the garage at 349 Seaside Ave and use the key drop box.
• Waikiki Beach Marriott Resort: 2552 Kalakaua Ave, Honolulu, HI 96815. The hire desk is adjacent to the parking garage entrance. After-hours returns for Marriott renters only, via the Ohua St. garage.

None of these Honolulu city locations require a shuttle; they are walk-up desks accessible directly from the surrounding hotel or building.

No, there are no toll roads, toll bridges, or toll tunnels anywhere in Hawaii, including Honolulu. Enterprise hire car drivers on Oahu will not encounter any cashless toll lanes, transponder requirements, or toll charges of any kind during their hire.

Unlike many U.S. mainland destinations, Hawaii has no electronic toll systems such as E-ZPass or SunPass, and there are no congestion charges or emissions zone fees similar to those found in cities like London or New York. The Enterprise hire vehicle you pick up in Honolulu will not come with an active toll transponder programme, and you will not be billed any toll-related fees at the end of your hire.

If your trip extends beyond Oahu or you drive to other U.S. destinations before or after your Honolulu hire, toll charges may apply in those regions. In that case, the Tolls Cashback benefit included with your booking allows you to claim up to 5% of your total booking value back for any tolls paid during the hire period.

Yes, Enterprise charges a young driver surcharge for renters aged 21 to 24 at Honolulu locations. The surcharge is US$20 per day and applies at all Enterprise branches in Hawaii, including the HNL airport counter and city locations such as Waikiki and Ala Moana.

Drivers must be at least 21 years old to hire from Enterprise in Honolulu. Drivers under 25 are also subject to vehicle class restrictions, meaning certain categories such as full-size SUVs, premium, luxury, convertibles, minivans, and vans are typically not available to renters under 25.

• Age 21 to 24: eligible to hire, but US$20 per day surcharge applies
• Age 25 and over: no young driver surcharge
• Under 21: not eligible to hire

The young driver surcharge is paid directly at the Enterprise counter in Honolulu and is not included in your prepaid rate. Budget for this additional daily cost when planning your Honolulu hire.

To collect your Enterprise hire in Honolulu, you must present the following physical documents at the counter. Digital copies are not accepted.

• A valid, original driver’s licence in the main driver’s name. If your licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory and must be carried alongside your original licence.
• A major credit card physically printed with the main driver’s name, with sufficient available credit to cover the authorisation hold (typically US$300 to US$400 for standard vehicles in the United States).
• A valid passport if you are an international visitor.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets may also be requested for foreign nationals.

All named drivers must be present at the Enterprise counter in Honolulu at pick-up, each with their own valid driver’s licence and IDP if required. Debit and prepaid cards are not accepted for the authorisation hold.

Driving in Honolulu presents some challenges that differ significantly from typical U.S. mainland cities, and Enterprise renters should be aware of them before getting on the road.

The H-1 motorway through downtown Honolulu has an unusually dense cluster of on- and off-ramps over a short urban stretch, with some on-ramps appearing immediately before off-ramps. This layout can cause merge confusion for first-time drivers. Speed limits on H-1 generally range from 45 to 50 mph.

Ongoing construction also affects several key routes:

• Kamehameha Highway has 24/7 single-lane operations in each direction due to the HART rail project, with lane shifts expected to continue through 2030.
• H-1 resurfacing involves periodic overnight full closures of one direction, with detours routed onto Pali Highway (Route 61) or side streets such as King Street, which runs one-way eastbound.
• Road diets on streets like Kuhio Avenue have reduced lanes from four to two, adding bike lanes and transit-priority markings.

If H-1 is closed during your Enterprise hire in Honolulu, expect detours through narrow urban streets with signalised intersections. Allow extra travel time, especially when heading to or from the HNL airport.

Yes, you can add an additional driver to your Enterprise hire in Honolulu, and in some cases it may be included at no extra cost. Enterprise in Hawaii offers one free additional driver for renters who meet the eligibility criteria, provided the additional driver is over 21 years of age.

If an additional driver fee applies, Enterprise, Alamo, and National charge US$15 per day for extra drivers. The additional driver must be present at the Enterprise counter in Honolulu at pick-up and must bring:

• A valid driver’s licence in good standing
• An International Driving Permit (IDP) if their licence uses a non-Latin alphabet
• Any other documents required by the hire agreement

Both the main driver and the additional driver must sign the hire agreement. Only drivers listed on the agreement are covered by the hire protections, including CDW/LDW and liability cover. If someone drives the Enterprise vehicle in Honolulu who is not named on the contract, cover may be void.

Check your booking confirmation to see whether an additional driver is already included in your rate before arriving at the Honolulu counter.

Most bookings include travel assistance cover provided by Terrawind Global Protection, and this applies to your Enterprise hire in Honolulu as well. However, this benefit is available only to non-North American customers. Residents of the United States and Canada do not qualify.

For eligible renters, the travel assistance cover typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of a road accident, which could be relevant given Honolulu's complex H-1 motorway interchanges and ongoing construction zones
• Compensation for baggage lost by the airline
• Flight cancellation insurance

If you experience a medical emergency or accident during your Enterprise hire in Honolulu, contact the assistance line before incurring expenses, as some reimbursements require prior authorisation.

• Phone (24/7, toll-free): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. This cover does not replace CDW/LDW for vehicle damage or third-party liability insurance. Check your booking confirmation for the exact terms and coverage limits that apply to your Honolulu hire.

Yes, after-hours returns are available at some Enterprise locations in Honolulu, but not all. The availability depends on which branch you are returning to.

• Hyatt Centric (2255 Kuhio Ave 7, Honolulu): After-hours drop-off is available from 12:00 PM to 9:00 AM. Enter the garage from 349 Seaside Ave, park in the 3rd floor Enterprise stalls, and place your keys in the drop box next to the stalls.
• Waikiki Beach Marriott Resort (2552 Kalakaua Ave, Honolulu): After-hours returns are available for Marriott renters only. Park in the Marriott Garage via Ohua St. in the Enterprise stalls and use the drop box adjacent to the branch in the lobby.
• Waikiki Discovery Bay Centre: No after-hours returns available.
• Honolulu Ala Moana: No after-hours returns available.
• HNL Airport CONRAC: The Enterprise counter is open 7:00 AM to 7:00 PM daily; returns outside those hours should be confirmed in advance.

For after-hours drops, always keep a photo of the returned vehicle, the fuel gauge, and the odometer as documentation. Your hire agreement remains active until the Enterprise team in Honolulu formally closes the contract the following business day.

Yes, one-way hires are possible with Enterprise in Honolulu, but they must be booked in advance and may involve a drop-off fee depending on the route.

Within Oahu, you can pick up at one Enterprise location in Honolulu, such as the HNL airport counter, and return to another Honolulu branch, such as the Waikiki Discovery Bay Centre or Ala Moana. Short same-city routes often carry no drop-off fee, but this depends on the specific locations selected.

For one-way hires between different cities or states on the U.S. mainland, a drop-off fee will typically apply. This fee is route-specific and is shown during the booking process under the "To pay at destination" section of your confirmation. It cannot be prepaid and is settled at the Enterprise counter.

Note that inter-island one-way hires, such as picking up in Honolulu and returning on Maui, are generally not permitted because hire vehicles cannot be transported between Hawaiian islands by road. Always confirm the permitted return location with Enterprise at the time of booking.

Enterprise hires in Honolulu follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.

At pick-up, check the fuel gauge with the Enterprise agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing both the odometer and the fuel gauge before leaving the Honolulu counter.

At return, refuel within approximately 10 miles of the Enterprise return location in Honolulu before dropping off the vehicle. Keep your fuel receipt as proof in case of any dispute.

If you return the vehicle below the recorded starting level, Enterprise may charge:

• A fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price
• An additional refuelling service or administrative fee

Fuel prices in Hawaii are generally higher than the U.S. mainland average, so budgeting for refuelling costs is especially important for Honolulu hires. If the vehicle was not full at pick-up, ask the Enterprise agent to note the exact level on the agreement so you only need to return it at that same level.

The insurance and protection options available for your Enterprise hire in Honolulu depend on the rate plan you selected at booking. Here is a summary of the main coverages to understand.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Enterprise hire vehicle itself, including theft and vandalism, subject to any applicable excess. It does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the Enterprise vehicle in Honolulu. In Hawaii, as in most U.S. states, state-minimum liability is not automatically guaranteed, so adding supplementary liability cover is strongly recommended.

Enterprise in Hawaii includes Uninsured/Underinsured Motorist (UM/UIM) cover up to US$1,000,000 combined single limit, or the state minimum, whichever is greater, when an authorised driver operates the vehicle in the U.S. or Canada.

To confirm exactly which protections are included in your booking, review your Hola Car Rentals confirmation and the hire agreement you sign at the Enterprise counter in Honolulu. Optional add-ons such as personal accident insurance (PAI) and personal effects cover (PEC) are available at the counter if needed.

Since Hawaii has no toll roads, Enterprise renters based in Honolulu will not encounter any toll charges on Oahu. However, if your trip includes driving in other U.S. regions before or after your Honolulu hire, the Tolls Cashback benefit included with your booking still applies to any tolls paid during the hire period.

All Hola Car Rentals rates include Tolls Cashback, which reimburses you up to 5% of your total booking value for tolls paid during your Enterprise hire.

To claim your cashback after returning your Honolulu Enterprise vehicle:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback, followed by your reservation number (for example, Tolls Cashback, HOLA1000000)
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid

Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Claims submitted more than 30 days after return are not accepted. This benefit does not mean tolls are prepaid; you pay them as incurred and claim reimbursement afterwards.