Enterprise Car Hire
Anchorage

Hola Car Rentals is the only premium partner of the top car hire brands operating in Anchorage, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Anchorage.

No. With Hola Car Rentals, all costs and charges for your booking in Anchorage are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Anchorage charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Enterprise counter at Ted Stevens Anchorage International Airport (ANC) is located in the consolidated hire car facility in the south terminal, one level below baggage claim. Follow the hire car signs after collecting your bags.

If your flight arrives at the north terminal, exit baggage claim and take the shuttle to the south terminal, where the Enterprise facility is located. The branch serves airport customers only and does not offer off-airport pick-up service.

Enterprise also operates two off-airport locations in Anchorage: a centre at 906 E 5th Ave and a midtown branch at 6211 Old Seward Hwy. These require separate transport from ANC and are not connected by a shuttle.

The Enterprise counter at Ted Stevens Anchorage International Airport (ANC) is open daily from 05:30 to 23:59. After-hours vehicle returns are available, but after-hours pick-up is not offered.

If you are returning your Enterprise hire in Anchorage after hours, park in the designated Enterprise spaces and drop your keys in the outdoor drop box at the Enterprise kiosk in the hire car return row.

The Enterprise centre in Anchorage at 906 E 5th Ave operates daily from 08:00 to 17:00. If your flight arrives outside these hours, the airport location is your best option for collecting your Enterprise hire in Anchorage.

Alaska has almost no toll roads, but there is one important exception for anyone driving an Enterprise hire out of Anchorage: the Anton Anderson Memorial Tunnel, also known as the Whittier Tunnel.

This is the longest highway tunnel in North America at 2.5 miles, connecting Whittier to Highway 1 near Anchorage. Key facts for Enterprise renters:

• Payment is cash only at a staffed toll booth. There are no electronic or cashless options.
• The toll for a standard 2-axle vehicle is US$13. Larger vehicles with more axles pay more.
• Electronic toll programmes such as e-Toll or PlatePass offered by hire companies do not apply here, since the tunnel is cash-only.
• There are no congestion charges or emissions zones anywhere in Alaska.

Outside of this tunnel, you will not encounter any other toll roads during a typical Anchorage-area drive in your Enterprise hire.

Yes, all bookings made through Hola Car Rentals, including Enterprise hires in Anchorage, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.

For most Anchorage driving, the only toll you are likely to encounter is the Whittier Tunnel (US$13 cash for a standard car). If you pay that toll during your Enterprise hire, you can claim it back through the Tolls Cashback benefit.

To claim:

• Email [email protected] within 30 days of returning your Enterprise vehicle in Anchorage.
• Include your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or proof of the toll paid.
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.

Refunds are issued to your original payment method and typically process within 7 to 10 working days after approval. Late submissions are not accepted.

When collecting your Enterprise hire in Anchorage, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name. If your licence uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an International Driving Permit (IDP) is mandatory alongside the original licence.
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the security deposit hold. Debit and prepaid cards are not accepted.
• A valid passport or government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for international visitors).

Digital documents are not accepted at the Enterprise counter in Anchorage. All documents must be physical originals. If your licence is in English or issued by an EU/EEA country, an IDP is recommended but not mandatory, unless the non-Latin alphabet rule applies.

Yes, a major credit card in the main driver’s name with the driver’s name printed on the card is required at the Enterprise counter in Anchorage. The card is used to place a temporary authorisation hold, not a charge, on your available credit.

For a standard car hire in the United States, the typical hold is around US$300 to US$400, though the exact amount is set by Enterprise at the Anchorage location and may vary by vehicle class or season.

• Debit cards and prepaid cards are not accepted for the security hold.
• Digital wallets and virtual card numbers are not accepted. You must present the physical card.
• The hold is released after you return the vehicle, but your bank may take up to 15 working days to reflect the release.

Even if you prepaid your booking, you must still present a physical credit card at the Enterprise counter in Anchorage. Bring a backup credit card in your name in case your primary card is declined.

Yes, you can add an additional driver to your Enterprise hire in Anchorage, but the additional driver must be present at the counter at the time of pick-up with a valid driver’s licence.

Enterprise in Anchorage charges US$15 per day plus applicable taxes for each additional driver not included in your rate. Check your booking confirmation to see if an additional driver is already included at no extra cost.

• The additional driver must meet the same age and document requirements as the main driver.
• If the additional driver’s licence uses a non-Latin alphabet, an IDP is also required.
• Both the main driver and the additional driver must sign the hire agreement.
• Only drivers listed on the Enterprise hire agreement in Anchorage are covered by protections such as CDW/LDW.

If you need to add a driver after pick-up, you must visit an Enterprise branch in Anchorage to update the agreement. Phone or chat requests alone are typically not sufficient.

Yes, one-way hires are generally possible with Enterprise, but a drop-off fee may apply when you return the vehicle to a different location than where you picked it up in Anchorage.

The drop-off fee is route-specific and varies by destination, vehicle class, and season. It cannot be pre-paid and will appear under the "To pay at destination" section of your booking confirmation if it applies to your route.

• Same-city routes (for example, Anchorage airport to Anchorage centre) often carry no drop-off fee.
• Routes between different cities or states typically do carry a drop-off fee.
• Cross-border one-way hires (for example, into Canada) may be restricted or carry higher fees depending on Enterprise policy.

Always review the details page of your selected rate during booking to confirm whether a drop-off fee applies to your specific Anchorage Enterprise itinerary before confirming your reservation.

Most bookings made through Hola Car Rentals, including Enterprise hires in Anchorage, include travel assistance provided by Terrawind Global Protection. This benefit is particularly relevant in Alaska, where driving routes can be remote and far from urban services.

Coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers.
• Legal assistance in the event of an accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

If you need assistance during your Enterprise hire in Anchorage, contact Terrawind 24 hours a day, 7 days a week. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this travel assistance cover. Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.

The insurance included with your Enterprise hire in Anchorage depends on the rate plan you selected. Review your booking confirmation carefully to see what is covered.

Common coverages available through Hola Car Rentals for Enterprise hires in Anchorage include:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the hire vehicle. A deductible may apply unless your confirmation states zero deductible.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others. In some US states, a minimum level of liability is included by law, but coverage levels vary.

CDW/LDW does not cover third-party liability, and LIS/ALI/SLI does not cover damage to the Enterprise vehicle itself. These are separate protections.

Common exclusions include prohibited use such as off-road driving, unauthorized drivers, and late incident reporting. Always add every driver to the Enterprise hire agreement in Anchorage to ensure cover applies.

Yes, drivers aged 21 to 24 can rent from Enterprise in Anchorage, but a young-renter surcharge applies and certain vehicle classes are restricted.

Enterprise in Anchorage charges US$15 per day plus taxes as a young-renter surcharge for drivers under 25. This fee is paid at the counter and is separate from your prepaid booking total.

• Drivers under 25 are generally limited to smaller vehicle categories such as economy, compact, and intermediate SUV classes. Premium, full-size, luxury, minivan, and convertible classes typically require the main driver to be 25 or older.
• Alaska is not one of the states (New York and Michigan) where hire companies are required by law to rent to drivers aged 18 and older. The standard Enterprise minimum age in Anchorage is 21.
• All standard document and credit card requirements still apply regardless of age.

If you are between 21 and 24 and booking an Enterprise hire in Anchorage, factor the daily surcharge into your total budget before confirming your reservation.

Enterprise hires in Anchorage follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

• At pick-up, verify the fuel gauge with the Enterprise agent and confirm the starting level is recorded on the hire agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Anchorage location.
• Refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive.
• Keep your final fuel receipt as proof in case of any dispute.

If you return the Enterprise vehicle in Anchorage with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Ask the Enterprise agent in Anchorage about the nearest petrol stations to the return location when you pick up the vehicle.

Returning your Enterprise hire in Anchorage at Ted Stevens Anchorage International Airport (ANC) is straightforward. Park in the designated Enterprise spaces in the hire car return row and drop your keys in the outdoor drop box at the Enterprise kiosk.

For after-hours returns at the Anchorage airport, the key drop box is available, but after-hours pick-up is not offered by Enterprise at this location.

• Refuel before arriving at the return area to comply with the Full-to-Full fuel policy and avoid refuelling charges.
• Take a photo of the fuel gauge and odometer when you park, in case any fuel dispute arises later.
• Keep your final fuel receipt with the station address and timestamp.
• The Enterprise agent will process the return and close the contract. The security hold on your credit card will be released at that point, though your bank may take up to 15 working days to reflect the release.

If you rented from the Enterprise centre in Anchorage at 906 E 5th Ave, confirm return procedures directly with that branch, as after-hours details for that location are not specified.