VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Dollar in New Brunswick include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car hire companies in New Brunswick, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no excess (applies only to certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in New Brunswick.
Will I face unexpected charges at the Dollar counter in New Brunswick when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in New Brunswick are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in New Brunswick charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Are there toll roads in New Brunswick that I need to worry about with my Dollar hire?
No, New Brunswick has no toll roads, so you will not encounter any toll charges during your Dollar hire in the province.
Unlike other Canadian provinces such as Ontario, which operates the 407 ETR toll highway, or Prince Edward Island, which charges a round-trip toll on the Confederation Bridge, New Brunswick roads are completely toll-free. You can drive your Dollar vehicle throughout the province without needing a transponder, a toll pass, or any toll programme enrolment.
If your trip extends beyond New Brunswick into other provinces, toll requirements may apply in those regions. In that case, your Dollar hire vehicle may include an electronic toll device, and you would have the option at the counter to enrol in an unlimited toll package or pay per use. Keep all toll receipts, as Hola Car Rentals includes Tolls Cashback on every booking, allowing you to claim up to 5% of your total booking value back for tolls paid during your hire.
Where do I pick up my Dollar hire car in Moncton, New Brunswick?
The confirmed Dollar location in Moncton, New Brunswick, is at 548 Mountain Road, Moncton, NB, near the Crowne Plaza hotel. This is an off-airport, city location, not a counter inside Moncton Airport.
Before heading to the counter, keep the following in mind:
- Operating hours are Monday through Friday, 08:00 to 17:00. The location is closed on Saturdays and Sundays.
- You will need to arrange your own transportation from the airport to 548 Mountain Road, as Dollar does not operate a dedicated airport shuttle from this city location.
- Bring your booking confirmation, a valid driver’s licence, your passport, and a major credit card in the main driver’s name with the name printed on the card for the security hold.
- Mobile e-vouchers are accepted at this Dollar location during open hours.
If you are considering a Dollar hire in Saint John, New Brunswick, availability at that location is not confirmed, so contact Dollar directly or check your booking confirmation for the exact counter address before travelling.
What are the operating hours for Dollar Car Hire in New Brunswick?
The Dollar location in Moncton, New Brunswick, at 548 Mountain Road operates Monday through Friday from 08:00 to 17:00. The counter is closed on Saturdays and Sundays.
There are no confirmed after-hours pickup or drop-off arrangements at this Dollar location in New Brunswick, so plan your arrival and return accordingly during weekday business hours.
A few practical tips:
- If your flight arrives on a weekend or outside business hours, you may need to arrange overnight accommodation and collect your Dollar vehicle the next business day.
- Rental companies generally hold a booking for up to 24 hours from the original pickup time if you are delayed, but arriving outside open hours means the counter will be unstaffed.
- Always confirm current hours on your booking confirmation, as hours can change on public holidays.
If you are unsure whether the Dollar counter in New Brunswick will be open at your planned arrival time, contact the location directly or reach out through your booking confirmation before travelling.
Does Hola Car Rentals offer Tolls Cashback for Dollar hires in New Brunswick?
Yes, Hola Car Rentals includes Tolls Cashback on every Dollar booking, including hires in New Brunswick, even though the province itself has no toll roads.
If your New Brunswick itinerary takes you into other Canadian provinces where tolls apply, you can claim back up to 5% of your total booking value for tolls paid during the hire period. Here is how to claim:
- Email [email protected] within 30 days of returning your Dollar vehicle.
- Use the subject line: Tolls Cashback, followed by your reservation confirmation number.
- Attach your Hola Car Rentals booking confirmation, the signed hire agreement from the Dollar counter, and a receipt or statement showing the toll charges paid.
- Include your full name, travel dates, and the last four digits of the card used for your booking.
Refunds are processed to the original payment method and typically arrive within 7 to 10 business days after approval. Submissions received more than 30 days after vehicle return are not accepted, so keep your toll receipts throughout your New Brunswick trip.
What documents do I need to pick up a Dollar hire car in New Brunswick?
To collect your Dollar hire car in New Brunswick, you must present the following physical documents at the counter:
- A valid, original driver’s licence in the main driver’s name. Digital or photocopied licences are not accepted.
- A major credit card with the main driver’s name printed on the physical card, used for the security hold. Debit cards and prepaid cards are not accepted for the deposit.
- A valid passport or government-issued photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets if you are visiting Canada from abroad.
If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation document only and is not valid without your original licence.
Obtain your IDP in your home country before travelling to New Brunswick, as it cannot be issued abroad. The Dollar counter in Moncton requires all documents to be physical originals.
Do I need an International Driving Permit for a Dollar hire in New Brunswick?
It depends on your licence. For most visitors hiring a Dollar car in New Brunswick, a valid foreign driver’s licence is generally accepted, but an International Driving Permit (IDP) is required if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic script.
Even if your licence uses a Latin alphabet, an IDP is strongly recommended if it is not in English, as the Dollar counter staff in New Brunswick may request a translation.
Key points to remember:
- The IDP is a translation booklet only. It is not a standalone licence and must always be carried together with your original driver’s licence.
- Obtain your IDP in your home country before travelling to New Brunswick. It cannot be issued once you are abroad.
- Canadian licence holders do not need an IDP for Dollar hires within New Brunswick.
- All documents presented at the Dollar counter must be physical originals. Digital copies are not accepted.
If you are unsure whether your licence qualifies, check your booking confirmation or contact support before your trip to New Brunswick.
What credit card do I need for the security deposit at Dollar in New Brunswick?
You must present a physical, major credit card with the main driver’s name printed on the card at the Dollar counter in New Brunswick. The card is used to place a temporary security hold, not a permanent charge.
For Dollar hires in Canada, including New Brunswick, the typical security hold is approximately GBP 200 to GBP 350 for standard vehicles, though some locations may hold up to GBP 500. The exact amount is set by the Dollar desk and may vary by vehicle class and season.
Important requirements:
- The credit card must be in the main driver’s name with the name physically printed on the card.
- Debit cards, prepaid cards, and virtual or digital-only cards are not accepted for the deposit.
- Digital wallets such as Apple Pay or Google Pay are not accepted at the counter for the hold.
- Bring a backup credit card in your name in case your primary card is declined.
- Notify your bank of your travel to New Brunswick to prevent fraud blocks on the authorisation.
The hold is released after you return the Dollar vehicle, but your bank controls how quickly it clears, which can take up to 15 business days.
Is third-party liability insurance included in a Dollar hire in New Brunswick?
Yes, provincial law in New Brunswick requires every hire vehicle to carry third-party liability insurance, so statutory liability cover is included by default when you hire a Dollar car in New Brunswick through Hola Car Rentals.
This means you are covered for bodily injury and property damage you may cause to other people while driving your Dollar vehicle in New Brunswick. However, the statutory minimum may not be sufficient for all situations, and you can purchase higher supplementary liability limits at the Dollar counter.
A few important distinctions:
- Third-party liability covers damage or injury to others, not damage to the Dollar hire vehicle itself. For the rental car, you need Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW).
- Liability cover applies only to drivers named on the hire agreement. Any additional driver in New Brunswick must be added to the contract at the Dollar counter and must present a valid licence.
- Cover may be voided by prohibited use such as driving under the influence, off-road use, or operating in restricted areas.
Always review the hire agreement at the Dollar counter in New Brunswick to confirm the exact liability limits and any conditions that apply to your booking.
What is the Travel Assistance benefit for Dollar hires in New Brunswick?
Most Hola Car Rentals bookings, including Dollar hires in New Brunswick, include travel assistance cover provided by Terrawind Global Protection. This benefit is particularly useful if you experience a medical emergency or other travel disruption while driving through New Brunswick's more remote areas.
Core benefits typically include:
- Travel and medical cover for up to 5 passengers per event.
- Legal assistance in the event of a road accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
To access assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this benefit applies only to non-North American customers. Canadian and United States residents do not qualify for this travel assistance cover on their Dollar hire in New Brunswick. Check your booking confirmation for the exact terms, limits, and exclusions that apply to your itinerary.
Is there a young driver surcharge for Dollar hires in New Brunswick?
Yes, renters under 25 years old may be subject to a young driver surcharge when picking up a Dollar hire in New Brunswick. While the exact daily amount for New Brunswick is not published, Dollar applies a surcharge for drivers aged 20 to 24 at Canadian locations as a general policy.
Key points for younger drivers hiring a Dollar car in New Brunswick:
- The surcharge is paid at the Dollar counter at pickup and is not included in your prepaid rate.
- For Dollar (part of the Hertz group), the additional driver fee when applicable is approximately US$13.50 per rental day plus taxes, with a maximum cap of US$189 plus taxes. Young driver surcharges follow a similar structure but may differ.
- Drivers must meet the minimum age requirement to hire at all. Some vehicle classes may have higher minimum age requirements.
- If you are adding a young additional driver to your New Brunswick Dollar hire, they must be present at the counter, show a valid licence, and sign the hire agreement.
Check your booking confirmation for the specific surcharge amount applicable to your Dollar hire in New Brunswick, as amounts can vary by location and season.
How does the fuel policy work for Dollar hires in New Brunswick?
Dollar hires in New Brunswick follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow during your New Brunswick hire:
- At pickup, check the fuel gauge with the Dollar agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the gauge and odometer.
- Use the correct fuel type for your vehicle. Wrong-fuel incidents are not covered by the fuel policy.
- Before returning the car, refuel within approximately 10 miles or 15 km of the Dollar return location at 548 Mountain Road, Moncton, so the gauge does not drop below full en route.
- Keep your final fuel receipt showing the date, time, and station address as proof in case of any dispute.
If you return the Dollar vehicle in New Brunswick with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee. Returning the car full is always the most cost-effective option.
Can I add an additional driver to my Dollar hire in New Brunswick?
Yes, you can add an additional driver to your Dollar hire in New Brunswick, either as part of your rate or by paying a fee at the counter.
For Dollar hires in New Brunswick, the additional driver fee is approximately US$13.50 per rental day plus taxes, with a maximum cap of US$189 plus taxes, when not included in your rate. Check your booking confirmation to see if an additional driver is already included at no extra cost.
Requirements for adding a driver at the Dollar counter in New Brunswick:
- The additional driver must be present at the counter at pickup. They cannot be added remotely.
- They must present a valid driver’s licence and, if applicable, an International Driving Permit.
- Both the main driver and the additional driver must sign the hire agreement.
- The additional driver must meet the minimum age requirements. A young driver surcharge may apply if they are under 25.
Only drivers named on the Dollar hire agreement in New Brunswick are covered by protections such as CDW/LDW and liability insurance. Anyone not listed on the contract who drives the vehicle may void those coverages entirely.
Can I pick up a Dollar car in New Brunswick and return it in another province?
Yes, one-way hires from New Brunswick to another Canadian province may be possible with Dollar, but a drop-off fee will likely apply and availability depends on the specific route and vehicle class.
Key things to know about one-way Dollar hires from New Brunswick:
- A drop-off fee is a one-time charge set by Dollar to reposition the vehicle. It is route-specific and varies by destination, season, and vehicle class.
- The drop-off fee is shown during the booking process under the "To pay at destination" section and will also appear on your booking confirmation. It cannot be prepaid.
- Cross-border one-way hires, for example from New Brunswick to the United States, may be restricted or carry significantly higher fees. Confirm with Dollar before booking.
- Changing your return location after booking may reprice the entire hire and recalculate or add a drop-off fee.
If your Dollar hire confirmation from New Brunswick shows a drop-off fee that differs from what the counter charges at pickup, keep all paperwork and contact support. Hola Car Rentals' No Extra Charges© guarantee covers undisclosed fees that were not shown on your confirmation.
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