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Frequently Asked Questions
What does my Hola Car Rentals booking with Budget in Indiana include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Indiana, including Budget, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Budget rental experience and peace of mind throughout your trip in Indiana.
Will I face unexpected charges at the Budget counter in Indiana when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Budget booking in Indiana are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Budget counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Budget counter in Indiana charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Budget to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Budget counter at Indianapolis International Airport (IND) in Indiana?
The Budget counter at Indianapolis International Airport (IND) in Indiana is located on the first floor of the Ground Transportation Center, inside the terminal garage. From baggage claim, the rental car area is within walking distance, so no shuttle is required.
Budget Fastbreak members can use a dedicated line or kiosk for an expedited pickup, where keys and directions are provided without waiting at the main counter.
Counter hours at IND are Sunday through Friday 7 AM to 1 AM, and Saturday 8 AM to 1 AM. Note that check-in services are closed between 11 PM and 7 AM on most nights. If you arrive outside staffed hours, follow the after-hours instructions on your rental agreement, which typically involve leaving keys in the vehicle or a designated drop box.
For other Indiana airports, Budget also operates at Fort Wayne International Airport (FWA) at 4100 Ferguson Rd, Evansville Regional Airport (EVV) at 7801 Bussing Dr, and South Bend International Airport (SBN) at 4643 Progress Dr. Always confirm your specific counter location on your booking confirmation before arrival.
What are the Budget counter hours at Indiana airports?
Budget counter hours vary across Indiana airports, so it is important to check before your arrival.
- Indianapolis International Airport (IND): Sunday through Friday 7 AM to 1 AM, Saturday 8 AM to 1 AM.
- Fort Wayne International Airport (FWA): Daily 9 AM to 11:45 PM.
- Evansville Regional Airport (EVV): Sunday 10 AM to 11 PM, Monday through Friday 9 AM to 11 PM, Saturday 10 AM to 3 PM.
- South Bend International Airport (SBN): Confirm hours directly, as they may vary by season.
Budget also has off-airport locations in Indiana, including a downtown Indianapolis branch at 33 North Capitol Avenue, which typically operates weekdays around 8 AM to 6 PM and weekends 9 AM to noon.
If your flight lands outside staffed hours, Budget at Indiana airports generally allows after-hours returns by leaving keys in the vehicle or a drop box. Record your mileage and fuel level on the rental agreement before dropping off. Your booking confirmation will include specific after-hours instructions for your location.
Does Budget in Indiana have downtown locations as well as airport counters?
Yes, Budget in Indiana operates both airport counters and off-airport city locations, giving you flexibility depending on where you need to pick up your rental.
In Indianapolis, Budget has multiple locations beyond the airport, including a downtown branch at 33 North Capitol Avenue, as well as locations in Castleton at 6463 E 82nd St and in the northwest area at 3905 W 96th St. Suburban spots in Anderson and Noblesville are also available.
At the airport, Budget serves Indianapolis International Airport (IND), Fort Wayne International Airport (FWA), Evansville Regional Airport (EVV), and South Bend International Airport (SBN).
Off-airport Budget locations in Indiana may offer different pricing compared to airport counters, since airport rentals typically include concession fees and airport surcharges that off-airport locations do not. When comparing rates, check the total shown under the breakdown on your booking confirmation, as taxes and fees due at pickup can differ between locations. Your confirmation will always reflect the correct fees for your chosen Budget pickup point in Indiana.
How do tolls work when renting a Budget car in Indiana?
Indiana has several toll roads that Budget renters should be aware of before driving across the state.
The main toll route is the Indiana Toll Road (I-90), a 157-mile east-west highway running across northern Indiana from the Illinois border to the Ohio Turnpike. Several river bridges, including the Abraham Lincoln and Lewis and Clark bridges, also charge tolls separately. Indianapolis itself has no toll roads.
Payment options on Indiana toll roads include E-ZPass, I-Pass (Indiana's transponder system), cash at some booths, and cashless video tolling via license plate capture for vehicles without a transponder.
Your Budget rental vehicle in Indiana comes pre-equipped with an electronic toll device. At the counter, you can choose between:
- An unlimited toll package at a fixed daily rate (typically US$11 to US$25 per day, depending on the program).
- A pay-per-use option, where Budget bills actual tolls plus an administrative processing fee after the rental ends.
If you decline the toll program, tolls are still captured electronically and billed to your card on file, often at the higher video or cash rate, plus fees, which can arrive weeks after your return.
All Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Indiana rental. Submit your claim within 30 days of returning the vehicle.
What documents do I need to pick up a Budget rental car in Indiana?
To pick up a Budget rental car in Indiana, you must present the following documents at the counter:
- A valid, original, unexpired driver's license in the main driver's name (physical card only, no digital copies).
- A major credit card with the driver's name printed on the card, used for the security deposit hold.
- A passport or valid government-issued photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets if you are visiting Indiana from abroad.
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is required alongside your original license. For licenses in English or using a Roman alphabet, an IDP is recommended but not mandatory.
One Indiana-specific note: Budget accepts a valid traffic citation or official court summons in place of a driver's license, provided it is valid until the court date and accompanied by a second form of ID with a signature, such as a passport or major credit card. This exception applies in Indiana among a select group of states.
All documents must be physical originals. Digital versions are not accepted at the Budget counter in Indiana.
Is a credit card required to rent from Budget in Indiana?
Yes, a major credit card is required to rent from Budget in Indiana. The card must be in the main driver's name with the driver's name physically printed on the card, and it must be presented in person at the counter.
At pickup, Budget will place a temporary authorization hold on your card to cover the security deposit. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount depends on the vehicle class, location, and season. The hold reduces your available credit until it is released after you return the vehicle, which can take up to 15 business days depending on your bank.
Debit cards, prepaid cards, and virtual or digital-only cards are not accepted for the deposit at Budget locations in Indiana. Even if you prepaid your booking online, you must still present a physical credit card at the counter.
Tips to avoid issues at the Budget counter in Indiana:
- Notify your bank of your travel plans to prevent fraud blocks on in-person authorizations.
- Bring a backup credit card in your name in case your primary card is declined.
- Confirm your available credit covers both the hold and any expected charges.
What is the minimum age to rent a Budget car in Indiana?
The minimum age to rent a Budget car in Indiana without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent from Budget in Indiana but will be charged a daily underage fee.
For Budget in Indiana, the additional driver fee for young renters aged 21 to 24 follows Budget's standard U.S. policy of US$13 per rental day plus taxes, with a maximum charge of US$65 plus taxes. Vehicle class restrictions also apply: drivers under 25 are generally limited to smaller categories such as economy, compact, and intermediate vehicles. Classes like full-size SUVs, minivans, luxury, and premium vehicles are typically restricted to renters aged 25 and older.
One exception to be aware of: if you are a resident or citizen of Latin America or the Caribbean and your Hola Car Rentals confirmation explicitly shows the underage fee waived, Budget may waive the young-renter surcharge for the main driver aged 21 to 24 on eligible vehicle categories. This waiver does not apply to additional drivers under 25.
Drivers under 21 cannot rent from Budget at Indiana locations. All renters, regardless of age, must present a valid driver's license and a major credit card in their name for the security deposit.
Can I get Tolls Cashback on my Budget rental in Indiana?
Yes, all Hola Car Rentals bookings, including Budget rentals in Indiana, include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental period.
Indiana has several toll roads where this benefit applies, most notably the Indiana Toll Road (I-90) running east to west across northern Indiana, as well as tolled river bridges such as the Abraham Lincoln and Lewis and Clark bridges. If you drive through any of these during your Budget rental in Indiana, you can claim cashback on those toll costs.
To claim your Tolls Cashback:
- Email [email protected] within 30 days of returning your Budget vehicle in Indiana.
- Use the subject line: Tolls Cashback, followed by your reservation confirmation number.
- Attach your Hola Car Rentals confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid.
The refund is calculated as the lesser of the total tolls paid or 5% of your booking total. For example, if your booking total is US$500, the maximum cashback is US$25. Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
How does the fuel policy work for Budget rentals in Indiana?
Budget rentals in Indiana follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
At pickup, check the fuel gauge with the Budget agent and confirm the starting level is recorded on your rental agreement. Take a photo of the dashboard showing both the odometer and the fuel gauge before leaving the lot.
When returning your Budget rental in Indiana, refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.
If you return the vehicle below the recorded starting level, Budget may charge:
- A fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices.
- A refueling service fee on top of the fuel cost.
For after-hours returns at Indiana airports such as IND or FWA, leave the fuel receipt in the return envelope and keep a photo of the full gauge on your phone as evidence. If you are ever charged for fuel despite returning the tank full, that photo and receipt are your best protection when disputing the charge.
How do I add an additional driver to my Budget rental in Indiana?
Yes, you can add an additional driver to your Budget rental in Indiana, but the process and cost depend on your rate and the driver's age.
For Budget in Indiana, the additional driver fee is US$13 per rental day plus taxes, with a maximum charge of US$65 plus taxes, unless your Hola Car Rentals confirmation explicitly states that an additional driver is included at no charge.
Requirements for adding a driver at the Budget counter in Indiana:
- The additional driver must be present at pickup with a valid driver's license.
- They must meet the minimum age requirement. For Budget in Indiana, additional drivers must generally be at least 25 years old.
- If their license is not in English or does not use a Latin alphabet, an International Driving Permit is also required.
- Both the main driver and the additional driver must sign the rental agreement.
Only drivers listed on the rental agreement are covered by the vehicle's protections, including CDW and liability coverage. If someone drives the Budget vehicle in Indiana without being named on the contract, coverage may be void and additional charges could apply. Always add every driver at the counter before leaving the lot.
What insurance coverage is included with a Budget rental in Indiana?
The insurance coverage included with your Budget rental in Indiana depends on the rate plan selected when you booked.
Most Hola Car Rentals rate plans include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability for damage to the Budget rental vehicle caused by a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW and LDW do not cover damage to other vehicles or injuries to other people.
For third-party liability, which covers bodily injury and property damage you may cause to others while driving in Indiana, you may need to add Liability Insurance Supplementary (LIS or SLI). Some U.S. states require rental companies to include state-minimum liability, but not all do. Check your confirmation to see whether third-party liability is included or listed as an optional add-on for your Budget rental in Indiana.
Common exclusions regardless of coverage level:
- Tires, wheels, undercarriage, and roof damage are often not covered.
- Damage caused by prohibited use such as off-road driving or driving under the influence.
- Incidents involving drivers not listed on the Budget rental agreement.
Review your Hola Car Rentals confirmation and the rental agreement at the Budget counter in Indiana to confirm exactly what is included before driving away.
Does my Budget rental in Indiana include travel assistance if something goes wrong?
Yes, most Hola Car Rentals bookings, including Budget rentals in Indiana, include travel assistance provided by Terrawind Global Protection, at no extra cost.
This benefit is especially relevant if you are driving Indiana's longer routes, such as the Indiana Toll Road (I-90) across the northern part of the state, where a breakdown or medical situation far from a city could be stressful without support.
Travel assistance typically covers:
- Medical coverage for up to 5 passengers for accidents and non-pre-existing illnesses.
- Legal assistance in the event of a road accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
To reach the assistance team 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit applies only to non-North American customers. Residents and citizens of the United States and Canada do not qualify for this coverage. It also does not cover damage to the Budget rental vehicle itself, which is handled separately by CDW or LDW, or liability to third parties, which requires LIS or SLI coverage.
Can I pick up a Budget car in Indiana and return it in a different city or state?
Yes, one-way rentals with Budget in Indiana are possible, but a drop-off fee may apply depending on your route.
Common one-way scenarios from Indiana Budget locations include returning the vehicle in a different Indiana city, such as picking up in Indianapolis and dropping off in Fort Wayne, or crossing into a neighboring state. Whether a drop-off fee applies depends on the specific route, the vehicle class, and availability at the time of booking.
How to check for a drop-off fee on your Budget Indiana rental:
- During the booking process, select your different return location. The system will calculate the route and display any applicable drop-off fee under the breakdown on the details page.
- The fee appears under the section labeled as charges due at destination, not in the base rate.
- If no fee is shown, no drop-off charge applies to that specific route.
Cross-border one-way rentals, such as returning a Budget vehicle from Indiana into Canada, may be restricted or carry higher fees. Always confirm cross-border permissions on your rental agreement before driving across state or National borders.
If you need to change your return location after booking, be aware that modifications may reprice the rental and recalculate or add a drop-off fee. Contact support before making changes to understand the cost impact.
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