Avis Car Rental
New York

Hola Car Rentals is the only premium partner of the top car rental brands operating in New York, including Avis, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Avis rental experience and peace of mind throughout your trip in New York.

No. With Hola Car Rentals, all costs and charges for your Avis booking in New York are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Avis counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Avis counter in New York charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Avis to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At New York JFK International Airport, all Avis rental car customers are served at Federal Circle (Station C). After collecting your baggage, follow the signs to the AirTrain inside your terminal and board to Federal Circle. The ride takes approximately 5 to 10 minutes, and the on-airport AirTrain segment is free of charge. Once at Federal Circle, follow the Rental Car signs to the Avis counter and vehicle area.

The Avis counter at JFK operates 24 hours a day. Bring your booking confirmation, a physical major credit card in the main driver's name, your driver's license, and any other required documents. If you cannot locate the counter, information desks at Federal Circle can direct you.

Yes, New York City congestion pricing applies to Avis rental cars entering the Congestion Relief Zone in Manhattan.

The zone covers most of Manhattan south of and including 60th Street, down to the southern tip of the island. If you drive into this area on local streets, a daily congestion fee of approximately US$8.99 plus taxes applies. This charge is billed once per calendar day regardless of how many times you enter or exit the zone.

You can avoid the congestion charge by traveling on the FDR Drive or the West Side Highway (Route 9A) without exiting onto local streets within the zone. Cameras automatically detect vehicles entering the area and there are no traditional toll booths.

This fee appears separately on your Avis rental bill and is not covered by insurance or rental protection packages. If you are renting an Avis vehicle and plan to drive in Midtown or Lower Manhattan, Budget for this daily charge in addition to any bridge or tunnel tolls.

Yes, toll roads in New York are almost entirely cashless, and this applies to all Avis rental cars driven in the state.

New York uses two main systems: E-ZPass electronic transponders and Tolls by Mail, which uses license plate recognition. Major crossings including bridges and tunnels operated by MTA Bridges and Tunnels, as well as the NY State Thruway, no longer have cash lanes.

Your Avis rental vehicle comes with an electronic toll device already installed. At pickup you have two options:

• Unlimited toll package: typically US$11 to US$26 per rental day, covering all tolls during the rental period
• Pay per use: the actual toll amount plus daily or administrative processing fees charged after the rental ends, sometimes weeks later

If you have your own personal E-ZPass transponder, you can inform the Avis counter representative at pickup and ask them to deactivate the vehicle's default device to avoid duplicate charges. Tolls for common New York crossings such as bridges and tunnels can range from approximately US$15 to US$25 or more per crossing, so costs can add up quickly if you are driving around the New York City metro area.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, and this applies to Avis rentals in New York where toll exposure can be significant due to bridges, tunnels, and the NYC Congestion Relief Zone.

You can claim up to 5% of your total booking value back for tolls paid during your rental. For example, if your Avis booking total is US$600, the maximum cashback is US$30. If you paid US$18 in tolls, you receive US$18 back. If you paid US$50, you receive US$30 (the cap).

To claim your cashback after returning your New York Avis rental:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - Reservation {Your Confirmation Number}
• Attach your Hola Car Rentals reservation confirmation, the Avis rental agreement, and a toll receipt or statement showing charges paid

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

To pick up an Avis rental car in New York, you must present the following physical documents at the counter:

• Your original, unexpired driver's license in the main driver's name
• A physical major credit card with the driver's name printed on the card, for the security deposit hold
• A passport or valid government photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver's license is not issued in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, you must also carry an International Driving Permit (IDP) alongside your original license. The IDP is a translation only and is not valid without the original license.

At New York Avis locations, if your license is not US-issued, you may also be asked to present your passport or a Canadian enhanced license in the driver's name. All documents must be physical originals. Digital copies are not accepted at the Avis counter.

New York state law requires Avis and other rental companies to rent to licensed drivers aged 18 and older, which is a notable exception compared to most other US states where the standard minimum is 25.

However, drivers under 25 renting an Avis vehicle in New York are subject to a young-renter surcharge. Additionally, most vehicle classes are restricted to drivers aged 25 and over. Categories typically available to under-25 renters include Economy, Compact, Medium Sedan, Standard Sedan, Compact SUV, and Medium SUV.

If you are between 21 and 24 years old and from Latin America or the Caribbean, certain Avis rates in New York may waive the underage fee for the main driver. This exception must be explicitly shown on your booking confirmation to apply at the counter. It does not extend to additional drivers aged 21 to 24.

Regardless of age, all renters must present a valid driver's license and a physical major credit card in the main driver's name for the security deposit hold.

When picking up an Avis rental car in New York, a temporary authorization hold is placed on your credit card at the counter. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by location, vehicle class, and season. Premium or specialty vehicles may carry a higher hold.

This is not a charge. It is a temporary reduction in your available credit that is released after you return the vehicle. Your bank or card issuer controls how quickly the hold disappears, and it can take up to 15 business days to reflect on your account after the Avis rental ends.

Important requirements for the deposit at any New York Avis location:

• The card must be a physical major credit card, not a debit, prepaid, or virtual card
• The driver's name must be printed on the card
• The card must be in the main driver's name
• You must have sufficient available credit to cover the hold plus any expected charges

Bringing a backup credit card in your name is recommended in case your primary card is declined.

Yes, Avis has numerous city locations across New York beyond the major airports, with particularly dense coverage in New York City.

Manhattan alone has more than ten Avis locations, including:

• Lower Manhattan: 120 Warren St
• Greenwich Village: 68 E 11th St
• Midtown: 220 W 31st St, 153 W 54th St, and 225 E 43rd St (open 24 hours)
• Uptown: 216 W 76th St, 310 E 64th St, and 808 Columbus Ave (W 97th St)
• Yorkville: 240 E 92nd St

There are also Avis locations in Brooklyn, Long Island City, the Bronx, Flushing, and cities upstate such as Buffalo and New Rochelle. Hours vary by location. The Midtown E 43rd St location operates 24 hours, while most others open between 6:30 and 7:00 AM and close between 3:00 PM and 11:00 PM.

If you are returning a vehicle to a city location such as the Lower Manhattan Warren St branch, you enter the parking garage on Warren St between West and Greenwich Streets and follow Avis signs to the booth. Flexible returns between city and airport Avis locations in New York are generally available.

Yes, most bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to Avis rentals in New York.

This benefit is designed for situations such as a medical emergency on the New York State Thruway, a breakdown far from the city, or a flight cancellation affecting your trip. Coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit applies only to non-North American customers. US and Canadian residents do not qualify for this coverage. Always check your booking confirmation for the exact terms, limits, and exclusions that apply to your Avis rental in New York.

The insurance included with your Avis rental in New York depends on the rate plan selected at booking. It is important to review your confirmation carefully before arriving at the counter.

The two main protections to understand are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Avis rental vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving. In New York, some state-minimum liability may be included by default, but limits can be low. Adding supplemental liability up to US$300,000 is strongly recommended.

Neither CDW nor LDW covers personal injuries to you or your passengers, or your personal belongings. Those require separate add-ons (PAI and PEC respectively).

At the Avis counter in New York, decline any optional add-ons you do not want and verify that the rental agreement matches your booking confirmation before signing.

Avis rentals in New York follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

To avoid extra fees on your New York Avis rental:

• Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the Avis vehicle below the recorded starting level, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee.

Some Avis counter locations in New York may offer an optional prepaid fuel plan. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually better value for most renters.

Yes, you can add an additional driver to your Avis rental in New York, either at no cost if your rate includes it or for a daily fee paid at the counter.

When the additional driver fee is not included in your rate, Avis charges US$13 per rental day plus taxes, with a maximum cap of US$65 plus taxes for the rental period.

Requirements for adding a driver at any New York Avis location:

• The additional driver must be present at pickup with a valid driver's license
• For Avis in New York, additional drivers must generally be at least 25 years old
• Both the main driver and the additional driver must sign the rental agreement
• If the additional driver's license uses a non-Latin alphabet, an International Driving Permit is also required

Only drivers named on the Avis rental agreement are covered by protections such as CDW and liability insurance. If someone drives who is not listed on the contract, coverage may be void. Check your booking confirmation to see whether an additional driver is already included in your New York rate before arriving at the counter.

Yes, one-way rentals are available with Avis in New York, allowing you to pick up at one location and return to a different city or airport. However, a drop-off fee may apply depending on the route.

Common patterns for New York Avis one-way rentals:

• Same-city airport to downtown (for example, JFK to Midtown Manhattan): often no drop-off fee
• New York City to another city or state: a drop-off fee typically applies and varies by distance and vehicle class
• Cross-border or long-distance routes: may carry higher fees or may not be permitted for certain vehicle classes

The drop-off fee is always shown during the booking process under the section labeled as charges due at the destination. It cannot be prepaid and is paid directly to Avis at the counter. Review your booking confirmation to confirm whether a fee applies to your specific route.

If you change your return location after booking, the rental will be repriced and the drop-off fee may change. Mid-rental route changes must be approved by the Avis location directly. Always confirm the terms on your agreement before driving out of New York.