Avis Car Hire
Anchorage

Hola Car Rentals is the only premium partner of the top car hire brands operating in Anchorage, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Anchorage.

No. With Hola Car Rentals, all costs and charges for your booking in Anchorage are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Anchorage charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Avis counter at Ted Stevens Anchorage International Airport (ANC) is located inside the terminal in the baggage reclaim and arrivals area. After collecting your bags, follow the signs towards baggage reclaim and you will find the Avis desk there. No shuttle, train, or consolidated hire car centre is required, the counter is on-site and your vehicle is parked just outside the baggage reclaim area, accessible by a short walk.

The Avis airport counter in Anchorage operates daily from 05:30 to 02:30, and 24-hour drop-off is available at the designated return area. If you are returning the vehicle after 02:30, use the after-hours drop-off and the contract will be closed when the counter reopens.

Avis also has two off-airport locations in Anchorage: a Midtown counter at 510 E International Airport Rd (open daily 08:00 to 16:00) and a B Street downtown counter at 441 B St (open Monday to Friday 08:00 to 17:00, Saturday and Sunday 09:00 to 17:00).

To pick up your Avis hire car in Anchorage, you must present the following physical documents at the counter:

• A valid, original driving licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation
• Round-trip flight or cruise tickets (required for visitors travelling from abroad)

If your driving licence is not in English and does not use a Latin (Roman) alphabet, for example, if it is in Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Avis counter in Anchorage. Make sure the name on your licence, passport, and credit card all match the main driver on the reservation.

Alaska has no traditional toll roads, so driving around Anchorage in your Avis hire vehicle will not involve any toll charges within the city itself. There are no electronic toll systems such as E-ZPass or similar programmes operating in Alaska.

The only tolled facility in the entire state is the Anton Anderson Memorial Tunnel, also known as the Whittier Tunnel, which connects the town of Whittier to Highway 1 near Anchorage. This tunnel is the longest highway tunnel in North America at 2.5 miles. If you plan to drive to Whittier, be aware of the following:

• The toll is cash-only, paid at a staffed booth before entering the tunnel
• The standard rate for a 2-axle passenger car is US$13
• No electronic transponder or cashless payment option is available
• Avis toll programmes such as e-Toll or PlatePass do not apply here, since the tunnel requires direct cash payment at the booth

There are no congestion charges or emissions zones anywhere in Anchorage or Alaska. If you stay within the Anchorage metropolitan area, you will not encounter any tolls during your Avis hire.

Yes, all Hola Car Rentals bookings, including your Avis hire in Anchorage, include Tolls Cashback of up to 5% of your total booking value for tolls paid during the hire period.

Since Anchorage itself has no toll roads, this benefit is most relevant if you drive to the Whittier Tunnel (Anton Anderson Memorial Tunnel), which charges US$13 cash per vehicle. If you travel beyond Alaska or incur other toll-related charges, those are also eligible for the cashback claim.

To claim your Tolls Cashback after returning your Avis vehicle in Anchorage:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - Reservation {Your Confirmation Number}
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a receipt or proof of toll payment
• Include your full name, travel dates, and the last 4 digits of the card used for the booking

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

Yes, Avis allows one-way hires between different locations in Anchorage and across Alaska, but a one-way service fee may apply depending on the route.

For example, you can pick up at the Avis counter at Ted Stevens Anchorage International Airport (ANC) and return to the Midtown location at 510 E International Airport Rd or the B Street downtown counter at 441 B St. Whether a drop-off fee applies depends on the specific route and is shown during the booking process under the section labelled as fees due at destination.

If you return your Avis hire to a location different from the one agreed on your reservation without prior authorisation, an unauthorised return location fee may be charged. Always confirm the return location on your booking confirmation before collecting the vehicle.

If you need to change your drop-off location after booking, contact support as early as possible, since mid-hire route changes must be approved by the partner and may result in additional fees or re-pricing of your reservation.

The minimum age to rent a car with Avis in Anchorage without a young-driver surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily underage fee on top of the base hire rate.

For Avis in Anchorage, the additional driver fee for drivers under 25 is US$13 per hire day plus taxes, with a maximum charge of US$65 plus taxes. Vehicle class restrictions also apply: drivers under 25 are generally limited to economy, compact, and intermediate categories and cannot rent full-size, SUV, luxury, premium, or specialised vehicles.

There is one exception worth noting: if you are a traveller from Latin America or the Caribbean aged 21 to 24, certain Hola Car Rentals rates with Avis waive the underage fee for the main driver. This waiver must be explicitly shown on your booking confirmation to apply at the Anchorage counter.

Regardless of age, all drivers must present a valid driving licence and a major credit card in the main driver’s name for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.

If you need to return your Avis hire outside of operating hours at the Anchorage Midtown location (510 E International Airport Rd, open daily 08:00 to 16:00), an after-hours drop-off process is available.

To complete an after-hours return at the Anchorage Midtown Avis location:

• Drive the vehicle to the return area at the Midtown counter
• Lock the vehicle securely
• Place the keys in the designated key drop box at the return area

The vehicle will be inspected the next business day when the counter reopens. It is important to understand that you remain financially responsible for the vehicle until the Avis team completes the inspection the following morning. Any damage, fuel shortfall, or other issues discovered at that point may still be charged to your card.

The Avis counter at Ted Stevens Anchorage International Airport (ANC) operates until 02:30 daily and offers 24-hour drop-off, making it a more flexible option if your return time falls outside Midtown hours. If your schedule allows, returning to the airport location avoids the overnight liability period associated with after-hours Midtown returns.

Yes, a major credit card in the main driver’s name with the driver’s name printed on the card is required to pick up your Avis hire in Anchorage. The card is used to place a temporary authorisation hold, which is not a charge but reduces your available credit until the hire is closed and the hold is released.

For Avis in the United Kingdom, including Anchorage, the typical security hold on a standard vehicle is approximately GBP 300 to GBP 400. The exact amount may vary based on vehicle class, hire duration, and location policy.

Important points to bear in mind:

• The card must be physical, digital wallets, virtual cards, and single-use card numbers are not accepted
• Debit and prepay cards are not accepted for the security deposit hold
• The card must be in the main driver’s name, not a third party’s name
• Ensure your card is enabled for in-person transactions and has sufficient available credit to cover the hold

Even if you prepaid your Avis booking in Anchorage through Hola Car Rentals, you must still present a physical credit card at the counter for the deposit. Bring a backup credit card in your name in case your primary card is declined.

Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can be valuable if you experience a medical emergency or other covered incident while driving your Avis hire on Alaskan highways outside Anchorage.

Coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you need assistance while on the road in or around Anchorage, contact the Terrawind team 24 hours a day, 7 days a week before incurring expenses, as some reimbursements require prior authorisation:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your full name and Hola Car Rentals confirmation number ready when you call. Note that this travel assistance benefit does not cover damage to the Avis hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI).

This benefit applies only to non-North American customers. Travellers who are residents of the United States or Canada do not qualify for this cover.

Yes, you can add an additional driver to your Avis hire in Anchorage, but the additional driver must be present at the counter at the time of collection with their own valid driving licence.

Whether the additional driver fee is included or charged at the counter depends on your rate. Check your booking confirmation for the line that reads additional driver free of charge. If it is not included, Avis charges GBP 13 per hire day plus taxes for each additional driver, with a maximum of GBP 65 plus taxes for the hire period.

Requirements for adding an additional driver at the Avis counter in Anchorage:

• The additional driver must be physically present at collection
• They must present a valid driving licence (and an IDP if their licence uses a non-Latin alphabet)
• They must meet the minimum age requirement, for Avis in Anchorage, additional drivers must generally be at least 25 years old
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the Avis hire agreement are covered by the vehicle’s protections such as CDW/LDW and liability cover. Anyone who drives the vehicle without being named on the contract may void those protections.

Avis hires in Anchorage follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid fuel charges.

To avoid fuel charges on your Avis hire in Anchorage:

• Check the fuel gauge with the Avis agent at collection and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge at the start of the hire
• Refuel within approximately 10 miles of the return location before dropping off the vehicle
• Keep your final fuel receipt showing the date, time, and station address

If you return the Avis vehicle in Anchorage with less than a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than the retail pump price, plus an administrative refuelling fee.

For after-hours returns at the Anchorage Midtown location, leave your fuel receipt in the return envelope and keep a photo of the full gauge on your phone as evidence. The airport location at ANC offers 24-hour drop-off, so you can refuel nearby before returning at any time.

The insurance and protection coverages included in your Avis hire in Anchorage depend on the rate plan you selected when booking through Hola Car Rentals. Always check your booking confirmation to see exactly what is included.

The two main types of cover relevant to your Avis hire in Anchorage are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Avis hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Avis hire. In Alaska, state-minimum liability is not automatically guaranteed for all renters, so reviewing whether your rate includes this cover is important.

CDW/LDW does not cover tyres, undercarriage, roof, or personal belongings. If you want protection for your own injuries, Personal Accident Insurance (PAI) is a separate optional add-on available at the Avis counter in Anchorage.

Review your Hola Car Rentals confirmation carefully before arriving at the Anchorage counter so you know which coverages are prepaid and which are optional extras you may be offered at collection.

Early collection at the Avis counter in Anchorage is possible but depends on vehicle availability at the time you arrive. It is not guaranteed and may result in re-pricing of your booking if the collection time changes significantly.

The Avis airport counter at Ted Stevens Anchorage International Airport (ANC) opens at 05:30 daily, so if your flight arrives early in the morning, the counter will likely be open. The Midtown location opens at 08:00 and the B Street downtown counter opens at 08:00 on weekdays and 09:00 on weekends, so early arrivals at those locations may need to wait.

If you arrive earlier than your scheduled collection time at the Avis counter in Anchorage:

• Ask the agent if the vehicle is available for early release
• Be aware that accepting an earlier time may re-price your hire based on the new collection time
• Avis Preferred members may have a quicker process at the Anchorage airport counter, potentially skipping the queue altogether

Rental companies in Anchorage will generally hold your booking for up to 24 hours after the scheduled collection time if you are delayed. If your delay exceeds 24 hours, contact support as soon as possible to avoid losing your reservation.