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Frequently Asked Questions

Where is the Hola Car Rentals desk located at Austin Airport?

At Hola Car Rentals for our Austin Airport location, our rental desk and vehicles are located inside the terminal. After you collect your luggage from baggage claim, simply follow the car rental signs to reach our counter and then proceed to the on-site parking area where your vehicle will be waiting.

What documents do I need to rent a car with Hola Car Rentals in Austin?

At Hola Car Rentals in Austin, the main driver must present three documents at pick-up: (1) a valid credit card in their own name with enough available limit to cover the rental security hold, (2) a valid passport, and (3) a valid driving license. If your license is not in Roman characters or is not widely recognized, you must also present an international driving permit alongside your local license.

Do I need an international driving permit to rent a car in Austin with Hola Car Rentals?

At Hola Car Rentals in Austin, an international driving permit is required if your home driving license is not in Roman characters or is not readily understandable by our staff. In those cases you must show both your local license and an international permit. If your license is in Roman characters and clearly states your details, it is generally sufficient on its own.

What is the minimum age to rent a car from Hola Car Rentals in Austin?

At Hola Car Rentals in Austin, the minimum age to rent is 21 for the main driver. Drivers under 25 may be subject to a young driver surcharge and might be restricted from certain vehicle categories, depending on the car class chosen and the conditions shown during booking.

What payment cards are accepted by Hola Car Rentals at Austin Airport?

At Hola Car Rentals for our Austin Airport location, we accept major credit cards such as Visa and Mastercard in the main driver’s name. The card must have sufficient available limit to cover the security hold and any additional charges. Debit cards and prepaid cards are not guaranteed to be accepted and, if allowed, may come with extra conditions that are shown during the booking process.

Is a credit card required to rent a car with Hola Car Rentals in Austin?

Yes. At Hola Car Rentals in Austin, the main driver must present a valid credit card in their own name at pick-up. The card is used to place a security hold to cover the rental excess and possible additional charges. Without an acceptable credit card, we may not be able to release the vehicle.

What is the fuel policy for Hola Car Rentals at Austin?

At Hola Car Rentals in Austin, the primary fuel policy is “pick up and return full.” You receive the car with a full tank of fuel and are expected to return it full. We recommend refueling at a nearby station just before returning, keeping the receipt in case we need to verify. In some cases other fuel options, such as fuel included in the price, may be offered and will be clearly indicated in your booking conditions.

Are all Hola Car Rentals vehicles in Austin gasoline powered?

For our Austin location, the available fleet is primarily petrol (gasoline) powered, and most vehicles include air conditioning. Specific fuel type for your vehicle will be confirmed at pick-up and noted in your rental agreement.

Can I rent a car one-way from Hola Car Rentals in Austin?

Yes. Hola Car Rentals in Austin allows one-way rentals, meaning you can pick up your car in Austin and return it to another participating location. One-way fees may apply and vary by route and vehicle type. Any applicable one-way charge will be shown in the booking conditions before you confirm.

How do I pick up my car from Hola Car Rentals at Austin Airport?

When you arrive at Austin Airport, collect your luggage from baggage claim first, then follow the rental car signs to the Hola Car Rentals desk inside the terminal. Present your required documents (credit card, passport, and driving license plus international permit if needed). After the paperwork is completed, you will be directed to the on-site lot to inspect and collect your vehicle.

How do I return my Hola Car Rentals vehicle at Austin Airport?

To return your Hola Car Rentals vehicle at Austin Airport, follow the posted signs for rental car return as you approach the terminal. Park in the designated Hola Car Rentals area, remove all personal belongings from the vehicle, and hand the keys to our on-site staff. They will check the fuel level and condition of the car and finalize your return. For one-way rentals, follow the same process at your chosen return location.

What should I do before leaving the Hola Car Rentals lot in Austin with my car?

Before you drive away from our Austin location, carefully inspect the vehicle for any existing damage and make sure all such marks are recorded in your rental agreement. Check that essential equipment and any extras you booked (such as child seats or GPS) are present and working. If you notice anything missing or any unrecorded damage, notify our staff immediately so it can be documented.

What should I check when returning my car to Hola Car Rentals in Austin?

When returning your car to Hola Car Rentals in Austin, ensure the fuel level matches the agreed fuel policy, remove all personal items, and review the vehicle for any new damage. Hand the keys to our staff and, if possible, stay while the car is checked and your final charges are confirmed. Keeping your fuel receipt can help resolve any questions about refueling.

Can I add an additional driver to my Hola Car Rentals booking in Austin?

Yes. At Hola Car Rentals in Austin you can add additional drivers, subject to the terms shown in your booking. Each additional driver must meet the same age and license requirements as the main driver, and an extra driver fee may apply per day. All extra drivers must be registered in the rental agreement before they are allowed to drive the vehicle.

How do I add an additional driver after I have already picked up my car in Austin?

If you wish to add an additional driver after pick-up at our Austin location, both you and the new driver must return to the Hola Car Rentals office. The additional driver must present their required documents (passport and valid driving license, plus international permit if needed). Once they are added to the rental agreement and any applicable fee is paid, they are authorized to drive the vehicle.

What extra equipment can I rent with my Hola Car Rentals car in Austin?

At Hola Car Rentals in Austin, you can request various extras such as infant seats, toddler seats, booster seats, and GPS devices. Availability is limited and daily charges apply, which are shown during booking. Some seasonal equipment (such as special racks or tyre sets) may be offered based on demand. All extras should be reserved in advance to improve the chance that they will be ready at pick-up.

How can I change or cancel my Hola Car Rentals reservation for Austin?

You can change or cancel your Hola Car Rentals Austin reservation through our online “Manage Booking” section. There you can adjust dates, times, vehicle category, and extras, or cancel if your plans change. Reservation changes are subject to availability and any price difference at the time of modification. Cancellation conditions depend on whether you chose a prepaid or pay-on-arrival rate, and these are displayed in your booking terms.

What is Hola Car Rentals’ cancellation policy for Austin bookings?

For Hola Car Rentals in Austin, reservations made without prepayment can typically be canceled any time before pick-up without a cancellation fee. For prepaid reservations, refund conditions may be more limited and can include fees or cut-off times. The exact cancellation and refund rules for your booking are shown in the rate conditions before you confirm and again in your confirmation email.

Is it cheaper to rent a car at Austin Airport with Hola Car Rentals than in the city?

For Hola Car Rentals, renting directly at Austin Airport often provides very competitive prices and the convenience of picking up your vehicle as soon as you land. However, prices can vary depending on dates, times, and vehicle availability. We recommend comparing different pick-up locations and booking as early as possible to secure the best rate.

When is the best time to book a Hola Car Rentals car in Austin?

For our Austin location, we recommend booking as early as possible. Reserving in advance generally offers better rates, more vehicle options, and guaranteed availability, especially during peak travel periods, weekends, and local events.

What types of vehicles can I rent from Hola Car Rentals in Austin?

At Hola Car Rentals in Austin, we offer a wide selection of vehicles, from economical sedans and compact cars to larger family vehicles and more premium options. Availability of specific models and categories depends on your dates and times, and the exact vehicle you receive will be confirmed at pick-up within the category you reserved.

What is the “Manager’s Choice” option with Hola Car Rentals in Austin?

“Manager’s Choice” at Hola Car Rentals in Austin is a discounted car rental option where you do not select a specific vehicle class in advance. Instead, you pay a lower rate in exchange for allowing our team to assign you a vehicle from our available stock at the time of pick-up. The actual size and type may vary, but it will be suitable for your booking’s basic requirements and occupancy limits.

How does the “Manager’s Choice” booking work at Hola Car Rentals Austin?

When you choose “Manager’s Choice” for Austin, you reserve a general option instead of a specific category. The exact car (size, type, model) is not guaranteed in advance; it is assigned by our Austin location staff at pick-up based on current fleet availability and operational needs. This option is ideal if you are flexible about the vehicle type and want a more economical rate.

Will I know the exact car model I’ll get from Hola Car Rentals in Austin before I arrive?

In most cases, Hola Car Rentals in Austin guarantees a vehicle category, not a specific model. If you book a standard category, you will receive a car from that class or similar. If you select “Manager’s Choice,” the category itself is not specified, and the precise vehicle is chosen at pick-up, based on what is available.

What should I consider before choosing the “Manager’s Choice” option in Austin?

When selecting “Manager’s Choice” with Hola Car Rentals in Austin, you should be flexible about vehicle size and type, as you will not know the exact car or category until pick-up. This option is best for travelers who prioritize the lowest price over choosing a specific vehicle. If you need particular features or a guaranteed size, we recommend booking a defined car category instead.

What driving side of the road is used in Austin, and does that affect my Hola Car Rentals booking?

In Austin, as in the rest of the United States, driving is on the right-hand side of the road. This does not affect your Hola Car Rentals booking itself, but if you are used to driving on the left, allow time to get comfortable with the vehicle and local rules before starting a long journey.

What should I do to avoid disputes about damage with Hola Car Rentals in Austin?

To avoid misunderstandings, inspect your Hola Car Rentals vehicle carefully at our Austin location before leaving. Make sure all existing scratches, dents, or interior damage are noted in the rental agreement and, if possible, take time-stamped photos. On return, arrive a little early so our staff can inspect the car with you and confirm its condition.

Does Hola Car Rentals at Austin Airport offer flexible booking options?

Yes. At Hola Car Rentals for our Austin Airport location, we offer flexible booking options, including pay-on-arrival rates and prepaid rates. You can also modify or cancel many reservations through our “Manage Booking” section, subject to availability and the specific rate conditions displayed during booking.

What happens if I return my Hola Car Rentals car in Austin without a full tank of fuel?

If your Hola Car Rentals Austin booking is under a “pick up and return full” fuel policy and you return the car without a full tank, a refueling charge will apply. This typically includes the cost of the missing fuel plus a service fee. To avoid these charges, refill the tank shortly before returning the vehicle and keep the receipt in case we need to verify.

Can I manage my Hola Car Rentals Austin booking online after I’ve confirmed it?

Yes. After confirming your Hola Car Rentals reservation for Austin, you can manage it via our online “Manage Booking” section. There you can review your details, adjust dates and times, request extras, or cancel your booking according to the conditions of your chosen rate.

What advice does Hola Car Rentals have for picking up a car at Austin Airport?

When picking up your Hola Car Rentals car at Austin Airport, ensure your credit card has sufficient available limit for the security hold, bring your passport and driving license (plus international permit if required), and allow enough time to inspect the car carefully. Confirm that any extra equipment you reserved, such as child seats or GPS, is installed and working before you leave the lot.

Can I rent child seats with my Hola Car Rentals car in Austin?

Yes. At Hola Car Rentals in Austin, you can add infant seats, toddler seats, and booster seats to your reservation, subject to availability. These items incur an additional daily fee, shown during the booking process. We strongly recommend reserving child seats in advance to ensure they are available at pick-up.

What if my flight arrives late to Austin and I have a Hola Car Rentals booking?

If your flight to Austin is delayed and you already have a Hola Car Rentals reservation, we will do our best to honor your booking within the operating hours of our Austin location. It helps to provide your flight number during booking so we are aware of changes. If you expect a significant delay, contact us as soon as possible through the details in your confirmation to review your options.

How can I get the best price on a Hola Car Rentals vehicle in Austin?

To get the best price with Hola Car Rentals in Austin, we recommend booking early, being flexible with pick-up and drop-off times, and comparing different vehicle categories and fuel policies shown during booking. Choosing options like “Manager’s Choice,” if you are flexible about car type, can also help you secure a lower rate.

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