Alamo Car Hire
New York

Hola Car Rentals is the only premium partner of the top car hire brands operating in New York, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in New York.

No. With Hola Car Rentals, all costs and charges for your booking in New York are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in New York charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Picking up your Alamo hire car at London JFK International Airport is straightforward. All hire brands, including Alamo, are served at the Federal Circle facility (Station C).

• From your arrival terminal, follow signs to the AirTrain inside the terminal.
• Board the AirTrain to Federal Circle (Station C). The ride takes approximately 5 to 10 minutes and is free for on-airport travel between terminals and Federal Circle.
• At Federal Circle, follow Hire Car signs to the Alamo counter.
• Alamo offers a touch-screen kiosk check-in at JFK, so you can skip the counter line, print your hire agreement, and proceed directly to the car lot.
• At the exit booth, show the agent your hire agreement and driver's licence before driving away.

The Alamo counter at London JFK operates 24 hours a day, 7 days a week, so late arrivals and early-morning pickups are not a problem. Bring your booking confirmation, a physical major credit card in the main driver's name, and all required documents.

To collect your Alamo hire car in London, you must present the following at the counter:

• A valid, unexpired driver's licence with a photograph (physical original only; digital licences are not accepted).
• A physical major credit card in the main driver's name, with the driver's name printed on the card, for the security deposit hold.
• A valid passport or government-issued photo ID.
• Your booking confirmation.
• Round-trip flight or cruise tickets if you are visiting from abroad.

If your driver's licence is not in English and uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English languages, an IDP is strongly recommended. The IDP is a translation document only and cannot be used without your original licence.

London has a unique rule: Alamo and other hire companies in London are required by law to hire to drivers aged 18 and older, though a young-driver surcharge applies for drivers under 25. Additionally, London does not require a credit card by law, but a major credit card remains the standard requirement for the security hold at the Alamo counter.

Yes, you can hire an Alamo car in London if you are under 25, and London has one of the most permissive age rules in the United Kingdom.

London law requires hire companies, including Alamo, to hire to any licensed driver aged 18 or older. This means drivers as young as 18 can hire from Alamo at London locations, whereas most other UK regions set the minimum at 21 or 25.

However, a young-driver surcharge (also called an underage fee) applies to drivers aged 18 to 24. This is a daily fee charged at the Alamo counter and is separate from your prepaid booking total. The surcharge amount varies by location and is paid locally.

Vehicle class restrictions also apply. Most premium, full-size, luxury, minivan, and specialty categories are typically reserved for drivers aged 25 and older. For under-25 renters at Alamo in London, economy, compact, and intermediate vehicle classes are generally available.

Make sure you bring a valid driver's licence and a physical major credit card in your name for the security deposit hold.

London has one of the most toll-intensive road networks in the United Kingdom, and understanding how tolls work for your Alamo hire is important before you drive.

All major toll roads, bridges, and tunnels in London are cashless. There are no cash lanes. Tolls are collected electronically via E-ZPass transponders or through licence plate recognition (Tolls by Mail). Your Alamo hire vehicle comes equipped with an electronic toll device.

At the Alamo counter in London, you will typically have two options:

• Unlimited toll package: a flat daily rate of approximately GBP 9 to GBP 20 per rental day, covering all toll usage during your rental period.
• Pay per use: if you decline the package, Alamo will charge you the actual toll amounts plus daily or per-transaction administrative processing fees after you return the vehicle. These charges can appear on your card days or even weeks after the rental ends.

If you have your own personal E-ZPass transponder, you can bring it and ask the Alamo agent at the London counter to deactivate the vehicle's default device to avoid duplicate charges.

Typical toll costs in the London area are significant. Each bridge or tunnel crossing can cost approximately GBP 10 to GBP 25 or more per crossing. A day with one major crossing can easily reach GBP 15 to GBP 40.

Yes, London Congestion Pricing applies to your Alamo hire in London if you drive into the designated zone in central London.

The Congestion Charge zone covers most of central London south of and including the City of London, down to the southern boundary of the congestion zone. If you enter this area on local streets, a daily congestion fee of approximately GBP 11.50 plus applicable taxes is charged to your hire account. This fee applies once per calendar day, regardless of how many times you enter and exit the zone on the same day.

Important exceptions: you can travel on the A406 North Circular or the M25 motorway without triggering the congestion charge, as long as you do not exit onto local streets within the zone. Cameras automatically detect vehicles entering the area; there are no traditional toll booths.

Key points for Alamo renters in London:

• The congestion fee appears as a separate charge on your hire bill, distinct from bridge and tunnel tolls.
• It is not covered by any insurance or hire protection package.
• It is billed through Alamo's toll processing system and may appear on your card after the hire ends.

If you plan to drive in central London, factor this daily fee into your budget alongside bridge and tunnel tolls.

Yes, all Hola Car Rentals bookings, including Alamo hires in London, include Tolls Cashback, which reimburses you up to 5% of your total booking value for tolls paid during your hire.

Given that London has some of the highest toll exposure in the United Kingdom, with bridge and tunnel crossings costing GBP 10 to GBP 25 or more each and the London Congestion Charge adding approximately GBP 11.50 per day, this benefit can provide meaningful savings.

How to claim your Tolls Cashback after your Alamo hire in London:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback - followed by your reservation confirmation number.
• Attach your Hola Car Rentals booking confirmation, your signed Alamo hire agreement, and a toll receipt or statement showing the charges paid during your hire period.

The refund is calculated as the lesser of the total tolls you paid or 5% of your booking total. For example, if your booking total was GBP 500, the maximum cashback is GBP 25. Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

When you pick up your Alamo hire car in London, a temporary authorisation hold is placed on your credit card as a security deposit. This is not a charge; it reduces your available credit until the hold is released after you return the vehicle.

For standard vehicle classes at Alamo in London, the typical hold is approximately GBP 200 to GBP 300. The exact amount can vary depending on the vehicle class, the specific London location (airport versus downtown), and the season. Premium or specialty vehicles may carry higher holds.

Important requirements for the deposit at Alamo in London:

• You must present a physical major credit card with the main driver's name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold.
• The card must have sufficient available credit to cover the hold plus any expected charges.
• Digital wallets such as Apple Pay or Google Pay are not accepted at the counter.

After you return the vehicle and the rental contract closes, Alamo releases the hold. Your bank or card issuer controls when the credit reappears on your account, which can take up to 15 business days. Bring a backup credit card in case your primary card is declined.

An International Driving Permit (IDP) is mandatory for your Alamo hire in London if your home country driver's licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic (Russian). In that case, you must carry both your original licence and the IDP at all times.

If your licence is in a non-English language but uses Latin characters (for example, Spanish, German, or Portuguese), an IDP is strongly recommended but not strictly required at the Alamo counter in London. However, having one avoids any potential issues at pickup.

Key rules to remember:

• The IDP is a translation document only. It cannot be used as a standalone licence and will not be accepted without your original driver's licence.
• All documents presented at the Alamo counter in London must be physical originals. Digital or photocopied documents are not accepted.
• If you need an IDP, obtain it in your home country before travelling. It cannot be issued abroad.

Some Alamo locations in London may also ask for additional government-issued identification such as a valid passport, particularly for visitors from certain countries. Drivers with a Mexican licence may be asked to present a valid voter registration card along with inbound and outbound travel documentation.

Your Alamo hire in London follows a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to follow for a smooth fuel return in London:

• At pickup, check the fuel gauge with the Alamo agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the gauge and odometer.
• During your hire, use the correct fuel type as noted in the vehicle documentation.
• Before returning the car, refuel within approximately 10 miles or 15 kilometres of the return location so the gauge does not drop below full on the way back.
• Keep your final fuel receipt showing the date, time, and station address.
• For after-hours returns at London airport locations such as Heathrow, leave the receipt in the return envelope and keep a photo of the full gauge on your phone.

If you return the Alamo vehicle in London with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. Returning the car full is always the most cost-effective option.

The insurance and protection options available with your Alamo hire in London depend on the rate plan you selected when booking through Hola Car Rentals.

The two main protections to understand are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Alamo hire vehicle itself, including collision, theft, and vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people while driving the Alamo hire in London. Some UK regions require a minimum level of liability coverage; London has its own minimum requirements. Hola Car Rentals strongly recommends adding supplemental liability coverage up to GBP 250,000 for full protection.

CDW/LDW and liability coverage are separate protections. Having one does not replace the other. Review your Hola Car Rentals booking confirmation to confirm which coverages are included in your London rate and whether any deductible applies.

Optional add-ons such as personal accident insurance and personal effects coverage can be purchased at the Alamo counter in London if needed.

Yes, you can add an additional driver to your Alamo hire in London, either as part of your rate or by paying a fee at the counter.

When an additional driver is not included in your Hola Car Rentals rate, Alamo charges GBP 10 per day for each extra driver in London. This fee is paid at the counter and is separate from your prepaid booking total.

Requirements for adding a driver at the Alamo counter in London:

• The additional driver must be physically present at pickup to show a valid driver's licence and sign the hire agreement.
• They must meet the same document requirements as the main driver, including an IDP if their licence uses a non-Latin alphabet.
• In London, Alamo must hire to drivers aged 18 and older by law, but a young-driver surcharge applies for drivers under 25.

Only drivers listed on the Alamo hire agreement in London are covered by protections such as CDW/LDW and liability insurance. If someone drives who is not named on the contract, coverage may be void and additional charges could apply.

Check your Hola Car Rentals booking confirmation before pickup to see whether an additional driver is already included in your rate at no extra cost.

Returning your Alamo hire car after hours in London is straightforward, particularly at the major airport locations.

At London Heathrow Airport, the Alamo counter operates 24 hours a day, 7 days a week, so a staffed return is available at any time. For other Alamo locations in London where after-hours returns apply, the standard process is:

• Park the vehicle in the designated return area as instructed on your hire agreement or in the confirmation email.
• Place the keys in the designated key dropbox at the location.
• Keep a photo of the fuel gauge showing a full tank and note the odometer reading before leaving the vehicle.
• Retain your final fuel receipt as proof of a full tank in case any fuel charge is disputed later.

For London airports such as Heathrow, follow the Hire Car Return signs on airport property to reach the correct return area. The Heathrow Express or Tube at Heathrow connects to all terminals, making the return process convenient even for late-night or early-morning departures.

Note that liability for the vehicle may continue until Alamo formally checks it in, so document the vehicle's condition with photos at the time of return.

Yes, most Hola Car Rentals bookings, including Alamo hires in London, include travel assistance coverage provided by Terrawind Global Protection at no extra cost. However, this benefit does not apply to customers who are residents of the United Kingdom or Ireland.

For eligible customers driving an Alamo hire in London, the travel assistance coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers.
• Legal assistance in the event of a road accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

This coverage is particularly useful if you experience a medical emergency or need legal support after an incident while driving your Alamo hire on London roads or motorways. It does not cover damage to the hire vehicle itself (that is handled by CDW/LDW) or liability to third parties (covered by LIS/ALI/SLI).

To use the assistance, contact Terrawind 24 hours a day, 7 days a week:

• Phone: +44 20 7946 0992 (freephone)
• WhatsApp: +44 7912 345 678
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Always check your booking confirmation for the exact coverage terms and limits that apply to your London hire.