Alamo Car Hire
Massachusetts

Hola Car Rentals is the only premium partner of the top car hire brands operating in Massachusetts, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Massachusetts.

No. With Hola Car Rentals, all costs and charges for your booking in Massachusetts are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Massachusetts charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

When collecting your Alamo hire car at Boston Logan International Airport (BOS) in Massachusetts, exit the baggage reclaim area and follow the signs to the shared hire car shuttle stop. Take the shuttle to the hire car centre located at 15 Transportation Way, where you will find the Alamo counter or a touch-screen self-service kiosk for check-in.

The Alamo counter at Boston Logan operates 24 hours a day, 7 days a week, so you can collect your vehicle regardless of your arrival time. Have your booking confirmation, valid driving licence, and a major credit card in the main driver’s name ready to present at the counter.

If your licence is not in English or uses a non-Latin alphabet (such as Arabic, Chinese, Japanese, or Cyrillic), bring an International Driving Permit along with your original licence.

The Alamo downtown location in Massachusetts is at Boston Harbour Garage, 299 Milk St, Boston. Counter hours there differ from the airport location.

• Monday through Friday: 08:00 to 17:00
• Saturday and Sunday: 09:00 to 12:00

If you need to return your Alamo vehicle outside of these hours, park on the 7th floor of the garage and drop the keys in the drop box located next to the hire booth on that floor. Check your booking confirmation email for specific after-hours return instructions before your trip.

If you are arriving in Massachusetts outside business hours, the Alamo counter at Boston Logan International Airport (BOS) is open 24 hours a day and may be a more convenient option depending on your itinerary.

Yes, all toll roads in Massachusetts are fully cashless, which directly affects how you manage tolls in your Alamo hire car throughout the state.

Massachusetts uses the EZDriveMA system, which includes E-ZPass MA transponders and a Pay By Plate MA option for licence plate invoicing. Key toll roads include the Massachusetts Turnpike (Mass Pike, I-90), the Tobin Memorial Bridge, the Sumner Tunnel, the Ted Williams Tunnel, and the Callahan Tunnel. There are no cash booths anywhere on these roads.

When collecting your Alamo vehicle in Massachusetts, you will typically have the option to enrol in a toll programme such as TollPass. This charges a daily convenience fee of approximately US$3.95 per usage day, capped at around US$19.75 per rental period, plus the actual toll amounts billed at undiscounted rates. The fee applies only on days you actually use a toll road.

If you do not enrol in a toll programme, Pay By Plate MA will invoice the vehicle's registered owner (Alamo), who will then bill the charges to your rental contract's credit card, typically 4 to 6 weeks after the rental ends, along with administrative fees.

E-ZPass MA offers discounts compared to out-of-state E-ZPass or plate billing, so enrolling in the rental toll programme at the Alamo counter in Massachusetts is generally the most straightforward option for visitors.

Yes, all Hola Car Rentals bookings, including Alamo hires in Massachusetts, include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your hire.

Massachusetts has a fully cashless toll network covering the Mass Pike (I-90), the Sumner Tunnel, the Ted Williams Tunnel, and other major routes, so toll charges are common for Alamo renters driving around the state. The cashback benefit helps offset those costs.

To claim your refund after returning your Alamo vehicle in Massachusetts:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid

The refund is calculated as the lesser of the actual tolls paid or 5% of your booking total. For example, if your booking total is US$500, the cap is US$25. Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval.

To collect your Alamo hire car in Massachusetts, you must present the following physical documents at the counter:

• A valid, original driving licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the security deposit hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driving licence is not in English and does not use a Latin (Roman) alphabet, such as licences in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is required alongside your original licence. For licences in English or other Latin-alphabet languages, an IDP is recommended but not mandatory.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Alamo counter in Massachusetts. Debit cards and prepaid cards are not accepted for the security deposit hold.

Yes, Alamo in Massachusetts requires all renters and additional drivers to be at least 21 years old. Drivers under 25 are subject to a young-renter surcharge on top of the base hire rate.

For Alamo hires in Massachusetts, the additional driver fee for drivers under 25 is charged at US$15 per day plus applicable taxes. Most premium and speciality vehicle classes are restricted to renters aged 25 and older, so drivers aged 21 to 24 are generally limited to economy, compact, intermediate, and similar standard categories.

There is no upper age limit for hiring with Alamo in Massachusetts. Renters aged 25 and older are not subject to any age-related surcharge.

Regardless of age, every renter must present a valid driving licence, a major credit card in their name for the security deposit, and any other required documents at the Alamo counter in Massachusetts.

Alamo hires in Massachusetts follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and are expected to return it full to avoid additional charges.

At collection, check the fuel gauge with the Alamo agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.

Before returning your Alamo vehicle in Massachusetts, refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full during the drive back. Keep your fuel receipt showing the date, time, and station address as proof in case of any dispute.

If you return the vehicle with less than a full tank, Alamo may charge you for the fuel shortfall at their refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee. For after-hours returns at Boston Harbour Garage, leave the receipt in the provided envelope and keep a photo of the full gauge on your dashboard.

When collecting your Alamo hire car in Massachusetts, a temporary authorisation hold will be placed on your credit card at the counter. For standard vehicle classes in the United States, this hold is typically around US$300 to US$400, though the exact amount can vary depending on the vehicle class, hire location, and season.

The hold is not a charge. It temporarily reduces your available credit until the hire is closed and your bank releases the authorisation, which can take up to 15 working days after you return the vehicle.

To avoid issues at the Alamo counter in Massachusetts:

• Bring a physical major credit card with your name printed on it and sufficient available credit
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
• Notify your bank of your travel plans to prevent fraud blocks on the authorisation
• Bring a backup credit card in your name in case your primary card is declined

Hola Car Rentals cannot confirm the exact hold amount in advance, as it is set by the Alamo desk at the time of collection.

Yes, most Hola Car Rentals bookings, including Alamo hires in Massachusetts, include travel assistance coverage provided by Terrawind Global Protection. This benefit is particularly useful if you experience a medical emergency or other travel disruption while driving in Massachusetts.

Coverage typically includes:

• Travel and medical insurance for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you need assistance while driving in Massachusetts, contact the Terrawind team 24 hours a day, 7 days a week:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your full name and your Hola Car Rentals confirmation number ready when you call. Please note that this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Alamo hire vehicle itself, which is handled separately by CDW/LDW coverage. Always check your booking confirmation for the exact terms and coverage limits that apply to your reservation.

Yes, you can add an additional driver to your Alamo hire in Massachusetts, either as part of your rate or by paying a fee at the counter.

For Alamo in Massachusetts, the additional driver fee is US$15 per day plus applicable taxes when it is not included in your rate. Check your Hola Car Rentals booking confirmation before collection to see whether an additional driver is already included at no extra cost.

Requirements for adding a driver at the Alamo counter in Massachusetts:

• The additional driver must be present at collection with a valid driving licence
• They must meet the minimum age requirement of 21 years old
• If their licence uses a non-Latin alphabet, they must also bring an International Driving Permit
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the Alamo hire agreement in Massachusetts are covered by the vehicle's protections such as CDW/LDW and liability coverage. Anyone who drives the vehicle without being named on the contract may void those protections.

Liability coverage for Alamo hires in Massachusetts depends on your specific rate and the state's requirements. Some US states require hire companies to include state-minimum third-party liability, but not all states do, and coverage levels can vary significantly.

Third-party liability coverage (also called LIS, ALI, or SLI) protects you against bodily injury and property damage you may cause to other people or their property while driving your Alamo hire in Massachusetts. It does not cover damage to the Alamo vehicle itself, which is handled by CDW/LDW.

To confirm what liability coverage is included in your Alamo booking in Massachusetts, review your Hola Car Rentals booking confirmation carefully. If supplementary liability is not included, you can add it during the booking process or at the Alamo counter.

Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your Alamo hire in Massachusetts for full peace of mind, especially when driving on busy routes like the Mass Pike or through the Boston metro area.

Yes, one-way hires are generally possible with Alamo in Massachusetts, allowing you to collect in Massachusetts and return the vehicle in a different state, though a drop-off fee may apply depending on the route.

Drop-off fees for Alamo one-way hires vary based on the specific pickup and return locations, the distance between them, the vehicle class, and the season. The fee is not included in your prepaid rate and will appear under the "To pay at destination" section during the booking process on the Hola Car Rentals website.

Key points to note about one-way Alamo hires from Massachusetts:

• Same-city airport to centre routes often have no drop-off fee
• Interstate routes between Massachusetts and other states typically carry a drop-off fee
• Cross-border hires (for example, into Canada) may be restricted or require prior authorisation from Alamo
• Premium and speciality vehicle classes may have stricter one-way rules

Always confirm the drop-off fee shown on your booking confirmation before collection. If the Alamo counter charges a different amount than what was disclosed, keep all paperwork and contact Hola Car Rentals support.

If you return your Alamo hire car in Massachusetts after the agreed return time, a grace period of approximately 30 minutes typically applies, though this is not guaranteed and can vary by location and hire agreement.

If you exceed the grace period, Alamo may charge you for additional hours or an extra hire day, plus any applicable late fees. These charges are separate from your prepaid rate and will be billed to the credit card on file.

For returns at Boston Harbour Garage (299 Milk St) in Massachusetts, the counter closes at 17:00 on weekdays and 12:00 on weekends. If you return after hours, park on the 7th floor and place the keys in the drop box next to the Alamo hire booth. Note that your liability for the vehicle may continue until Alamo formally checks it in the next working day, so document the vehicle's condition with photos before leaving.

If you know in advance that you will need the Alamo vehicle for longer than originally booked in Massachusetts, contact Alamo or Hola Car Rentals as early as possible to request an extension, as availability and pricing may change.