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Frequently Asked Questions
What does my Hola Car Rentals booking with Alamo in Indiana include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Indiana, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Indiana.
Will I face unexpected charges at the Alamo counter in Indiana when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Indiana are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Indiana charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Alamo counter at Indianapolis International Airport in Indiana?
The Alamo counter at Indianapolis International Airport (IND) in Indiana is located at 7801 Colonel H. Weir Cook Memorial Drive. After landing, follow the ground transportation signs to reach the hire car area, then proceed to the Alamo counter to complete your agreement and collect your keys.
Alamo at IND also offers a skip-the-line option. If you activate Accelerated Check-in online before your arrival, you can enter your driver’s licence and contact details in advance, then use the touch-screen kiosk at the counter to print your agreement and go directly to your car on the lot. At the exit booth, show your agreement and driver’s licence to the agent before leaving.
Shuttle and airport pick-up services are available at IND to help you reach the Alamo hire area. If you are arriving at South Bend International Airport (SBN) in Indiana, Alamo also operates a full-service location there, following standard Alamo airport procedures.
What are the Alamo counter hours at Indianapolis Airport in Indiana?
The Alamo counter at Indianapolis International Airport (IND) in Indiana operates on a split-hour schedule most days. On Monday, Wednesday, and Sunday the counter is open from midnight to 2:00 AM and again from 6:00 AM to 11:59 PM. On Tuesday, Thursday, Friday, and Saturday the hours follow the same pattern: 6:00 AM to 11:59 PM, with an additional window from midnight to 2:00 AM.
If you arrive outside these hours, Alamo at IND provides an after-hours option. You can park as instructed on the lot and drop your keys in the designated dropbox. Shuttle services also support airport access outside regular counter hours.
It is always a good idea to confirm hours on your booking confirmation before travel, as schedules can change on public holidays. If your flight is delayed by less than 24 hours, Alamo will hold your Indiana reservation. Delays beyond 24 hours may require you to contact support to avoid losing the booking.
What documents do I need to pick up an Alamo hire car in Indiana?
To pick up your Alamo hire car in Indiana, you must bring the following physical documents:
- A valid, unexpired driver’s licence with a photograph (digital licences are not accepted)
- A major credit card in the main driver’s name, with the driver’s name printed on the physical card, for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without your original licence.
At the Alamo counter in Indiana, all documents must be physical originals. Name mismatches between your licence, passport, and credit card can cause delays, so make sure everything is consistent before you travel.
How do tolls work on the Indiana Toll Road when renting from Alamo?
Indiana has a major toll corridor that Alamo renters should be aware of: the Indiana Toll Road (I-90), a 157-mile east-west highway running across northern Indiana from the Illinois border to the Ohio Turnpike. Several river bridges in Indiana, including the Abraham Lincoln and Lewis and Clark bridges, also charge tolls separately.
The Indiana Toll Road accepts E-ZPass, I-Pass (Indiana's transponder system), cash at some booths, and cashless video tolling via licence plate capture. Your Alamo hire vehicle in Indiana comes pre-equipped for electronic toll processing.
At the Alamo counter in Indiana you can choose between two options:
- Enroll in Alamo's TollPass programme, charged at US$4.95 per day (up to a maximum of US$34.65 per hire) on days you use tolls, plus the actual toll amounts at video or cash rates
- Opt out and pay tolls manually where cash booths are available, or allow the hire company to bill tolls plus administrative fees to your card after the hire if you pass through cashless points
Note that Indianapolis itself has no toll roads, so tolls only apply if you travel on the northern Indiana corridor or cross certain bridges. Keep your toll receipts, as they may be useful for a Tolls Cashback claim after your hire.
Is there a security deposit required for an Alamo hire in Indiana?
Yes, a security deposit authorisation hold is required for every Alamo hire in Indiana. At pick-up, the Alamo counter will place a temporary authorisation on your credit card, which reduces your available credit until the hold is released after you return the vehicle.
For standard vehicles hired in the United States, including Indiana, the typical hold is around US$300 to US$400. Premium or speciality vehicle classes may carry a higher hold amount. The exact figure is set by the Alamo desk and local rules, so confirm the amount with the agent before they process your card.
Important requirements for the deposit at Alamo in Indiana:
- The card must be a major credit card (not a debit, prepaid, or virtual card)
- The card must be in the main driver’s name, with the driver’s name printed on the physical card
- You must have sufficient available credit to cover the hold plus any expected charges
After you return the vehicle, Alamo releases the hold, but your bank controls when the credit reappears on your statement. This can take up to 15 working days. Bringing a backup credit card is always a good precaution when hiring in Indiana.
Can I get Tolls Cashback on my Alamo hire in Indiana?
Yes, all bookings made through Hola Car Rentals, including Alamo hires in Indiana, include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your hire period.
This benefit is especially useful if you plan to drive the Indiana Toll Road (I-90) across northern Indiana or cross any of the tolled river bridges in the state. You pay tolls normally during your Alamo hire, then submit a claim after you return the vehicle.
To claim your Tolls Cashback after your Indiana hire:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
- Attach your Hola Car Rentals booking confirmation, the Alamo hire agreement signed at pick-up, and a toll receipt or statement showing charges paid
- Include your full name, travel dates, and the last 4 digits of the card used for the booking
Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted, so keep your toll receipts from your Indiana trip.
What is the minimum age to hire a car with Alamo in Indiana?
The minimum age to hire a car with Alamo in Indiana without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire from Alamo in Indiana but will be charged an additional daily underage fee, and most vehicle classes are restricted to renters aged 25 and older.
Vehicle classes typically restricted to drivers 25 and older at Alamo in Indiana include full-size sedans, full-size SUVs, minivans, vans, convertibles, luxury, and premium categories. Younger drivers aged 21 to 24 are generally limited to economy, compact, and intermediate vehicle classes.
The young-driver surcharge at Alamo in Indiana is charged at US$15 per day, in addition to the base hire rate, and is paid at the counter.
Indiana is not one of the states (like New York or Michigan) where law requires hires to drivers under 21, so the minimum age at Alamo locations in Indiana is 21. Drivers under 21 cannot hire from Alamo in Indiana regardless of circumstances.
All drivers, regardless of age, must present a valid driver’s licence and a major credit card in their name for the security deposit hold.
How does the car return process work at Alamo locations in Indiana?
Returning your Alamo hire car in Indiana is straightforward. At Indianapolis International Airport (IND) and South Bend International Airport (SBN), park the vehicle in the designated Alamo return area on the onsite lot as directed by signage or the agent.
Before returning, refuel the tank within approximately 10 miles or 15 kilometres of the return location to comply with the Full-to-Full fuel policy. If you return the car with less fuel than recorded at pick-up, Alamo will charge you for the shortfall at their refuelling rate, which is typically higher than pump prices, plus a service fee.
Steps for a smooth Alamo return in Indiana:
- Refuel near the airport before arriving at the return lot
- Keep your fuel receipt as proof of a full tank
- Take a photo of the dashboard showing the fuel gauge and odometer
- Park in the Alamo designated area and hand keys to an agent, or use the dropbox for after-hours returns
- Request a final receipt or check your email for the closing invoice
For after-hours returns at Indiana Alamo locations, drop your keys in the dedicated dropbox. Note that liability for the vehicle may continue until the counter formally checks it in the next working day, so document the car's condition with photos before leaving.
Is an additional driver free with Alamo in Indiana?
No, an additional driver is not automatically free with every Alamo hire in Indiana. Whether it is included depends on the specific rate you booked.
If your booking confirmation explicitly states "Additional driver free of charge" or "Additional driver included," then the first extra driver is covered at no cost. If the rate does not include this benefit, Alamo in Indiana charges US$15 per day for each additional driver, with no stated maximum cap, and the fee is paid at the counter.
Requirements for adding a driver to your Alamo hire in Indiana:
- The additional driver must be present at the Alamo counter at pick-up
- They must present a valid driver’s licence (and an IDP if their licence uses a non-Latin alphabet)
- They must meet the minimum age requirement (21 to 24 with a young-driver surcharge, 25 and older without)
- Both the main driver and the additional driver must sign the hire agreement
Only drivers listed on the Alamo hire agreement in Indiana are covered by protections such as CDW/LDW and liability cover. Anyone who drives the vehicle without being named on the contract may void those protections entirely.
Does Alamo in Indiana include insurance coverage in the hire?
Alamo hires in Indiana typically include basic state-minimum third-party liability cover as required by Indiana law, but the level of protection this provides may be limited. It does not automatically include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) unless your booking confirmation explicitly states it.
Here is a summary of the main cover types relevant to your Alamo hire in Indiana:
- CDW/LDW: Reduces your financial liability for damage to the Alamo hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero excess. This does not cover third-party injuries or property damage.
- LIS/ALI/SLI (Supplemental Liability): Covers bodily injury and property damage you may cause to others while driving the Alamo vehicle in Indiana. Some U.S. states require a minimum, but cover levels vary. Adding supplemental liability up to US$300,000 is strongly recommended.
- Personal Accident Insurance (PAI) and Personal Effects Coverage (PEC) are separate optional add-ons.
Always review your Hola Car Rentals booking confirmation before arriving at the Alamo counter in Indiana to confirm exactly which protections are included in your rate and what deductibles apply.
Can I pick up an Alamo car in Indiana and drop it off in another state?
Yes, one-way hires with Alamo in Indiana, where you pick up in Indiana and return the vehicle in a different state, are generally permitted, but a drop-off fee may apply depending on your specific route.
The drop-off fee is route-specific and varies based on the cities involved, the distance, the vehicle class, and the season. For example, a one-way from Indianapolis to a nearby Midwestern city may carry a different fee than a cross-country drop-off. The fee is not included in your prepaid rate and must be paid at the Alamo counter at the end of the hire.
How to check if a drop-off fee applies to your Indiana Alamo hire:
- During booking on the Hola Car Rentals website, select your different return location and review the details page for a "Drop-Off Fee" line under the "To pay at destination" section
- Your booking confirmation will also list this fee if it applies
- At the Alamo counter in Indiana, verify the fee matches your confirmation before signing
Cross-border one-way hires, for example returning the Alamo vehicle in Canada, may be restricted or require prior authorisation. Always confirm cross-border permissions on your hire agreement before driving out of Indiana.
Does Alamo in Indiana offer travel assistance if something goes wrong during my trip?
Yes, most bookings made through Hola Car Rentals, including Alamo hires in Indiana, include travel assistance provided by Terrawind Global Protection. This benefit is designed for situations such as a medical emergency on the Indiana Toll Road, an accident on a rural highway, or a flight cancellation affecting your trip.
Coverage typically includes:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in case of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
Important: this travel assistance benefit does not apply to customers who are residents of the United States or Canada. If you are a U.S. or Canadian resident hiring from Alamo in Indiana, this cover is not available to you.
If you qualify and need assistance during your Alamo hire in Indiana, contact Terrawind 24 hours a day, 7 days a week:
- Phone (toll-free or collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. This cover does not replace CDW/LDW for vehicle damage or LIS/ALI/SLI for third-party liability on your Alamo hire.
Are there Alamo locations in Indiana outside of Indianapolis and South Bend?
No, based on available information, Alamo does not currently operate confirmed locations at smaller Indiana airports such as Fort Wayne International Airport (FWA) or Evansville Regional Airport (EVV). The two confirmed Alamo hire locations in Indiana are Indianapolis International Airport (IND) and South Bend International Airport (SBN).
In addition to the airport counters, Alamo has a presence in downtown Indianapolis and nearby neighbourhoods, giving renters in the state's capital city some flexibility between airport and off-airport pick-up options.
If you are travelling to a part of Indiana not served by an Alamo location, consider the following:
- Book your Alamo hire at Indianapolis International Airport (IND) or South Bend International Airport (SBN) and drive to your destination within Indiana
- Check the Hola Car Rentals website for current availability, as location networks can change
- Contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 if you need help finding the nearest available Alamo counter in Indiana
When searching for availability, the Hola Car Rentals platform will show you all active Alamo pick-up points in Indiana so you can choose the most convenient option for your itinerary.
- Choosing a selection results in a full page refresh.
- Opens in a new window.
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