Car Rental
in Boston

EASTER  45% OFF   

Hola Car Rentals is the only premium partner of the top car rental brands operating in Boston, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip in Boston.

No. With Hola Car Rentals, all costs and charges for your booking in Boston are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Boston charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Boston Logan Airport (BOS), all major rental car brands are consolidated at a single off-terminal Rental Car Center (RCC) located at 15 Transportation Way, East Boston, MA 02128. You do not go to individual counters inside the terminals.

To reach the RCC from any Boston Logan terminal, follow the Ground Transportation and Shuttle Bus signs to the lower level curb. Board one of the free blue on-airport shuttle buses:

• Routes 22 and 33 operate during daytime hours, approximately every 5 to 6 minutes
• Route 55 covers early morning and late evening off-peak hours

The shuttle ride from the terminal curb to the RCC entrance takes roughly 10 to 15 minutes including wait time. Once inside the RCC, proceed to your brand counter and then to the vehicle bay. Allow an additional 2 to 5 minutes after paperwork is complete to reach your car. From landing to driving away, plan for approximately 20 to 30 minutes total, accounting for baggage claim, the shuttle, and counter processing at the Boston RCC.

To pick up a rental car in Boston, you must present the following physical documents at the counter:

• A valid, unexpired driver's license in the main driver's name
• A major credit card with the driver's name printed on the physical card, used for the security deposit hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is required alongside your original license. Even if your license uses Roman characters but is not in English, carrying an IDP is strongly recommended for Boston rentals.

All documents must be physical originals. Digital copies shown on a phone are not accepted at the Boston counter. Debit and prepaid cards are not accepted for the security deposit hold.

Boston and the wider Massachusetts road network operate entirely cashless tolls. There are no cash booths anywhere on toll roads in the Boston area, including the Massachusetts Turnpike (I-90, also called the Mass Pike), the Sumner Tunnel, Ted Williams Tunnel, Callahan Tunnel, and the Tobin Memorial Bridge. All tolling is handled electronically through the EZDriveMA system using E-ZPass MA transponders or Pay By Plate MA license plate billing.

When you rent a car in Boston, your vehicle will already have an electronic toll device installed. At the counter you typically have two options:

• Enroll in the rental company's toll program (such as TollPass), which charges a convenience fee of approximately US$3.95 per day you use a toll road, capped at around US$19.75 per rental period, plus the actual toll amounts at undiscounted rates
• Decline the program and let the rental company handle billing through Pay By Plate MA, which invoices the registered owner (the rental company) and passes the charges to you later, often with additional administrative fees

If you drive the Mass Pike from the Boston area without enrolling in any toll program, expect charges to appear on your credit card several weeks after your rental ends. To avoid surprises, clarify your toll option at the Boston counter before driving away.

Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Boston rental.

Given that Boston roads such as the Massachusetts Turnpike (I-90), the Ted Williams Tunnel, and the Sumner Tunnel are fully cashless and toll charges can add up quickly, this benefit is especially useful for Boston renters who drive frequently on these routes.

To claim your cashback after returning the car in Boston, email [email protected] within 30 days of vehicle return and include:

• Your reservation confirmation
• A copy of the rental agreement signed at the Boston counter
• A receipt or statement showing the toll charges paid, such as a toll provider invoice or an itemized final rental invoice

The refund is calculated as the lesser of your actual toll costs or 5% of your booking total. For example, if your Boston booking totaled US$500, the maximum cashback is US$25. Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.

Yes, a major credit card in the main driver's name is required to rent a car in Boston. The card must be a physical card with the driver's name printed on it and must have sufficient available credit to cover the security deposit hold placed at the Boston counter.

Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit hold, even if you have already prepaid your booking online. The hold is a temporary authorization, not a charge, and reduces your available credit until your bank releases it after the rental ends, which can take up to 15 business days.

Typical security deposit holds in the United States range from US$300 to US$400 for standard vehicles, though the exact amount at your Boston pickup location is set by the rental company and may vary by vehicle class or season. Bring a backup credit card in your own name in case your primary card is declined at the Boston counter.

An International Driving Permit (IDP) is required in Boston if your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. In that case, the IDP serves as a mandatory translation and must be carried alongside your original license at all times.

If your license uses Roman characters but is not in English, an IDP is strongly recommended, though not always strictly required. Rental companies at Boston Logan Airport may request it, and having one avoids any risk of being turned away at the counter.

Important points to keep in mind for your Boston rental:

• The IDP is a translation document only and is invalid without your original license
• You must obtain the IDP in your home country before traveling to Boston, as it cannot be issued to foreign license holders in the United States
• All documents presented at the Boston counter must be physical originals; digital copies are not accepted

In Boston, the standard minimum age to rent a car without additional surcharges is 25. Drivers aged 21 to 24 can rent but will be charged a daily young-renter surcharge at the Boston counter. The exact fee varies by rental brand:

• Avis, Budget, and Payless: approximately US$13 per rental day, capped at US$65
• Hertz, Thrifty, and Dollar: approximately US$13.50 per rental day, capped at US$189
• Alamo, National, and Enterprise: approximately US$15 per day with no stated cap

Drivers under 25 renting in Boston are also restricted from certain vehicle classes, including full-size sedans, SUVs, minivans, luxury, and premium categories. Economy, compact, and intermediate vehicles are generally available to younger renters.

Massachusetts is not one of the states (such as New York or Michigan) that legally requires rental companies to serve drivers under 21, so the minimum age at most Boston locations is 21 for young renters and 25 for surcharge-free rentals. Always confirm the specific rules for your chosen brand and Boston pickup location before booking.

Yes, you can add an additional driver to your Boston rental, either as part of your rate or by paying a fee at the counter. Check your booking confirmation to see whether an additional driver is already included at no extra cost.

If the additional driver is not included in your rate, the daily fees at the Boston counter are:

• Avis, Budget, and Payless: approximately US$13 per day, capped at US$65
• Hertz, Thrifty, and Dollar: approximately US$13.50 per day, capped at US$189
• Alamo, National, and Enterprise: approximately US$15 per day

The additional driver must be present at the Boston pickup counter with their own valid driver's license and, if required, an International Driving Permit. Both the main driver and the additional driver must sign the rental agreement. Anyone who drives the Boston rental car without being listed on the agreement is not covered by the rental protections, including CDW/LDW and liability coverage.

For Avis, Budget, and Payless Boston locations, additional drivers must generally be at least 25 years old.

Boston is widely considered one of the most challenging cities in the United States for first-time drivers, and the road layout can be disorienting even for experienced motorists. Unlike most American cities, Boston's streets were not built on a grid and instead follow historic 19th-century paths, resulting in frequent unexpected turns and dead ends.

Key driving challenges to anticipate in Boston include:

• Alternating one-way streets that change direction mid-block on the same road, such as on Shawmut Avenue in the South End, forcing drivers onto busier parallel streets
• Complex highway interchanges, particularly the Allston area on I-90 (the Massachusetts Turnpike), which carries heavy traffic and involves ongoing reconstruction near the airport access ramps
• Rotary intersections (traffic circles) that require yielding to entering traffic in some configurations, which differs from rotary rules in many other countries
• Frequent mid-block road narrowings that reduce lanes abruptly for pedestrian crossings

Using a GPS or navigation app is strongly recommended for Boston driving. All toll roads in the Boston area are fully cashless, so make sure your toll arrangement is confirmed at the counter before you leave the Rental Car Center.

Rental cars in Boston follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional charges at the Boston Rental Car Center.

To avoid fuel charges on your Boston rental:

• Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge when you collect the car
• Refuel within approximately 10 miles of the Boston return location before dropping off the vehicle
• Keep your final fuel receipt as proof in case of any dispute

If you return the car to the Boston Rental Car Center with less fuel than recorded at pickup, the rental company will charge you for the shortfall at their own refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. For after-hours returns at the Boston RCC, leave your fuel receipt in the return envelope and keep a photo of the full gauge on your dashboard.

Yes, most bookings include travel assistance coverage provided by Terrawind Global Protection, and this benefit applies during your Boston trip. However, this coverage is available only to travelers who are not residents of the United States or Canada.

For eligible customers renting in Boston, the travel assistance typically includes:

• Medical coverage for up to 5 passengers for accidents and non-pre-existing illnesses
• Legal assistance in the event of a road accident in the Boston area
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you need assistance during your Boston rental, contact Terrawind 24 hours a day, 7 days a week:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

When you call, have your full name and your Hola Car Rentals confirmation number ready. This coverage does not replace CDW/LDW for damage to the rental vehicle or third-party liability insurance. Always check your Boston booking confirmation for the exact terms and coverage limits that apply to your reservation.

Yes, after-hours drop-off is available at the Boston Logan Airport Rental Car Center (RCC) at 15 Transportation Way, East Boston, MA 02128, though the specific procedures vary by rental brand. Most major companies operating at the Boston RCC offer a key-drop option for returns outside counter hours.

To ensure a smooth after-hours return at the Boston RCC:

• Confirm the after-hours drop-off instructions with your specific rental brand at the time of pickup, as procedures differ between companies
• Refuel before arriving at the Boston RCC, since fuel stations near the return location may have limited hours
• Take photos of the vehicle's condition, odometer, and fuel gauge before leaving the car
• Place your fuel receipt and any required paperwork in the return envelope provided by the rental company
• Keep copies of all documents, as you remain responsible for the vehicle until the rental company formally checks it in

Note that liability for the vehicle during an after-hours return in Boston may continue until the rental company inspects the car the following business day. Review your rental agreement for the exact terms that apply to your Boston return.

Yes, one-way rentals are possible when renting a car in Boston, allowing you to pick up at Boston Logan Airport and return the vehicle at a different location. However, a drop-off fee typically applies and the amount varies depending on the destination, the rental brand, the vehicle class, and the dates of travel.

When booking a one-way rental from Boston, the drop-off fee will be shown on the rate details page under the section labeled as amounts due at the destination. This fee is not included in the prepaid rate and must be paid at the counter. It is also not covered by No Extra Charges© unless it was not disclosed during the booking process.

Key points to keep in mind for one-way rentals from Boston:

• Same-city routes, such as Boston Logan Airport to a downtown Boston location, often carry no drop-off fee
• Routes between Boston and other cities or states typically do carry a one-way fee
• Cross-border one-way rentals, such as Boston to Canada, may be restricted or require prior approval from the rental brand
• Changing your return location after booking may reprice the rental and recalculate the drop-off fee

Always verify the drop-off fee for your specific Boston route before confirming your reservation.