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Frequently Asked Questions
What does my Hola Car Rentals booking in Georgia include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Georgia, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip in Georgia.
Will I face unexpected charges at the counter when I rent a car in Georgia through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Georgia are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Georgia charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my rental car at Hartsfield-Jackson Atlanta International Airport in Georgia?
Picking up a rental car at Hartsfield-Jackson Atlanta International Airport (ATL) in Georgia requires a short transit to the off-airport Consolidated Rental Car Center (ConRAC), which houses all 12 rental brands in a single 128,000-square-foot facility.
- From the Domestic Terminal, board the ATL SkyTrain, a free automated people mover that runs 24 hours a day and covers the 1.5-mile route directly to the ConRAC.
- From the International Terminal, take the dedicated shuttle bus, which runs every 15 minutes to the ConRAC.
- Allow an extra 10 to 15 minutes after baggage claim for the transit before reaching the rental counter.
Once at the ConRAC in Georgia, locate your brand on the signage, present your booking confirmation, driver's license, and a physical major credit card in the main driver's name for the security deposit. The ConRAC also has on-site fuel dispensers at its Quick Turnaround Areas, which is useful when returning the vehicle.
Does Georgia have toll roads, and how do tolls work for rental cars?
Yes, Georgia has tolled Express Lanes in the Atlanta metropolitan area, and they are entirely cashless, so understanding how they work before you drive is important.
Georgia uses the Peach Pass as its primary transponder system. Compatible alternatives include SunPass and Quick Pass. The Express Lanes in Georgia use dynamic pricing that changes with traffic demand. Typical costs include:
- I-85 Express Lanes (15 miles): US$0.10 to US$0.90 per mile depending on congestion
- I-85 Extension (10 miles, toward Suwanee and Buford): minimum US$0.10 per mile
- I-75 Express Lane (12 miles, toward Stockbridge and McDonough): minimum US$0.10 per mile
- Northwest Corridor Express Lane (I-75 and I-575, toward Marietta and Kennesaw): minimum US$0.10 per mile
Vehicles with 3 or more occupants can use Peach Pass Express Lanes in Georgia toll-free. Rental vehicles in Georgia come with an electronic toll device. At the counter you can opt into an unlimited toll package (typically US$4.95 to US$5.35 per day, capped at approximately US$34.65 per rental period, plus actual toll amounts) or pay per use. Driving the Express Lanes without a valid transponder is illegal in Georgia and results in toll charges plus significant administrative fees billed to your credit card after the rental.
What documents do I need to pick up a rental car in Georgia?
To pick up a rental car in Georgia, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name
- A physical major credit card with the driver's name printed on the card, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors traveling internationally)
If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory in Georgia. For licenses in English or a Latin alphabet, an IDP is recommended but not strictly required. The IDP is a translation only and must always be carried alongside your original license.
All documents must be physical. Digital copies shown on a phone or tablet are not accepted at rental counters in Georgia. Debit and prepaid cards are not accepted for the security deposit.
Can I get a Tolls Cashback refund for Express Lane charges on my Georgia rental?
Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Georgia rental, including charges on the Atlanta Express Lanes.
To claim your cashback after returning the vehicle in Georgia:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
- Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid
- Include your full name, travel dates, and the last 4 digits of the card used for the booking
The refund is calculated as the lesser of the actual tolls paid or 5% of your booking total. For example, if your Georgia booking totaled US$500, the cap is US$25. If you paid US$18 in Georgia Express Lane tolls, you receive US$18 back. If you paid US$40, you receive US$25. Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.
Is there a hands-free cell phone law I need to follow when driving in Georgia?
Yes, Georgia enforces a strict hands-free law that applies to all drivers, including visitors renting a car in Georgia.
Since 2018, it is illegal to hold or use a mobile phone while driving in Georgia. This means you cannot hold the phone to your ear, text while driving, or use the device in any handheld manner. This law is more stringent than those in several neighboring states and is actively enforced.
To stay compliant while driving a rental car in Georgia:
- Use a dashboard mount or the vehicle's built-in Bluetooth system for navigation and calls
- Set up your route before you start driving
- Pull over safely if you need to interact with your phone
Georgia also enforces a maximum rural interstate speed limit of 70 mph, with urban areas often set at 65 mph. Enforcement is aggressive, particularly in the Atlanta metro area. Violations in Georgia can result in fines and, for international visitors, may be reported to your home country through interstate driver compacts. Renting a car with a GPS add-on can help you navigate Georgia without needing to touch your phone at all.
How much is the security deposit for a rental car in Georgia?
In Georgia, the security deposit for a rental car is typically a temporary hold of US$300 to US$400 placed on your physical major credit card at the time of pickup. This is an authorization, not a charge, but it reduces your available credit until the rental company releases it after you return the vehicle.
A few important points about the deposit for Georgia rentals:
- The hold amount can be higher for premium, luxury, or specialty vehicle classes
- Airport locations such as Hartsfield-Jackson Atlanta International Airport may apply different hold amounts than city locations
- Only a physical major credit card with the driver's name printed on the card is accepted; debit cards and prepaid cards are not accepted for the deposit
- After you return the vehicle in Georgia, the rental company releases the hold, but your bank controls when the funds become available again, which can take up to 15 business days
Even if you prepaid your booking online, you are still required to present a physical credit card at the Georgia pickup counter for the security hold. Bring a backup credit card in case your primary card is declined.
Are there extra fees and taxes on top of the base rental rate in Georgia?
Yes, renting a car in Georgia involves several fees and taxes beyond the advertised base rate, particularly at airport locations.
Common charges that apply to Georgia rentals include:
- State sales tax of 7 to 8%, plus local options of up to 4% in cities such as Atlanta
- Airport concession fees of approximately 10 to 12% of the base rate at airports such as Hartsfield-Jackson Atlanta International Airport
- Customer Facility Charges (CFC) of approximately US$5 to US$10 per day at airport locations, capped at around US$65 per trip
- Tourism surcharges that may apply in areas such as Savannah
In total, airport add-ons in Georgia can increase the cost of your rental by 25 to 40% over the base rate. Off-airport locations in cities such as Atlanta, Savannah, and Augusta typically carry lower fees because they are not subject to airport concession charges, which can result in savings of US$10 to US$20 per day on economy vehicles.
Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the Georgia pickup counter. The No Extra Charges© guarantee covers any undisclosed mandatory fees that were not shown on your confirmation.
What is the minimum age to rent a car in Georgia?
In Georgia, the minimum age to rent a car without additional surcharges is 25. Drivers aged 21 to 24 can rent in Georgia but will be subject to a daily young-renter surcharge and face restrictions on vehicle classes.
Key age rules for renting in Georgia:
- Drivers aged 21 to 24 pay a daily underage fee that varies by rental partner
- Most vehicle classes such as full-size sedans, SUVs, minivans, convertibles, luxury, and premium vehicles are restricted to drivers 25 and older in Georgia
- Economy, compact, medium sedan, standard sedan, compact SUV, and medium SUV categories are generally available to drivers aged 21 to 24
- Drivers under 21 cannot rent in Georgia under standard policies
If you are aged 21 to 24 and are a citizen or resident of Latin America or the Caribbean, certain Avis and Budget rates in Georgia may waive the underage fee for the main driver. This waiver must be explicitly shown on your booking confirmation and applies only to eligible vehicle categories. Check your confirmation carefully before arriving at the Georgia pickup counter.
What travel assistance is included with my rental car booking in Georgia?
Yes, most bookings include travel assistance coverage provided by Terrawind Global Protection, which can be valuable if you experience a medical emergency or other incident while driving in Georgia.
Core benefits typically included are:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of a road accident in Georgia
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This coverage is particularly relevant in Georgia given the state's extensive highway network, including the busy Atlanta metro area and more remote stretches in the northern Appalachian region and southern coastal plains, where access to immediate assistance may be limited.
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the rental vehicle itself (that is covered by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI). Always review the exact terms on your booking confirmation.
How does the fuel policy work for rental cars in Georgia?
Rental cars in Georgia follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow for your Georgia rental:
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the return location before drop-off
- Keep your final fuel receipt as proof in case of any dispute
At Hartsfield-Jackson Atlanta International Airport in Georgia, the ConRAC facility has on-site fuel dispensers at its Quick Turnaround Areas, making it convenient to refuel immediately before returning the vehicle. Georgia's average regular fuel price is approximately US$3.73 per gallon, which is comparable to neighboring states in the Southeast.
If you return the vehicle below the recorded fuel level, the rental company in Georgia may charge you for the fuel shortfall at their own refueling rate, which is typically higher than the pump price, plus a refueling service fee. Returning the car full is always the most cost-effective option.
Can I add an additional driver to my rental car in Georgia?
Yes, you can add an additional driver to your rental car in Georgia, either at no cost if your rate includes it or for a daily fee paid at the counter.
When the additional driver fee applies in Georgia, typical costs by partner are:
- Avis, Budget, and Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
To add an additional driver at a Georgia pickup counter:
- The additional driver must be physically present at the counter
- They must present a valid driver's license and any required ID
- Both the main driver and the additional driver must sign the rental agreement
- For Avis, Budget, and Payless in Georgia, additional drivers must generally be at least 25 years old
Only drivers listed on the rental agreement are covered by protections such as CDW/LDW and liability coverage. Anyone who drives the vehicle in Georgia without being named on the agreement may void those protections. Check your booking confirmation to see if an additional driver is already included in your rate.
How does insurance work for a rental car in Georgia?
Rental car insurance in Georgia involves two separate protections that cover different risks, and it is important to understand both before you pick up your vehicle.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the rental vehicle itself, including collision, theft, and vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people in Georgia.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving in Georgia. Some U.S. states require rental companies to include a state-minimum liability amount, but not all do. Georgia renters are strongly encouraged to add supplemental liability coverage, especially when driving in high-traffic areas such as the Atlanta metro corridor.
Common exclusions that apply in Georgia include:
- Damage caused by prohibited use such as off-road driving or driving under the influence
- Incidents involving drivers not listed on the rental agreement
- Tires, undercarriage, and roof damage, which are often excluded unless a specific add-on is purchased
Review your booking confirmation to confirm which coverages are included in your Georgia rate before arriving at the counter.
Can I return my rental car after hours at Atlanta's airport in Georgia?
Yes, after-hours returns are generally available at the Consolidated Rental Car Center (ConRAC) at Hartsfield-Jackson Atlanta International Airport in Georgia.
To complete an after-hours return at the Georgia ConRAC:
- Follow signs to the designated return areas in the multi-level garages at the ConRAC
- Refuel before arriving, using one of the on-site fuel dispensers at the Quick Turnaround Areas within the ConRAC facility
- Document the vehicle's condition with photos before leaving it
- Place the keys in the secure dropbox designated for your rental brand
- Note the return time on your rental agreement and keep a copy
The vehicle remains your responsibility until the rental company checks it in on the next business day. A confirmation email or receipt is typically sent after the check-in is completed. If you have any concerns about the condition of the vehicle or the recorded return time, follow up with the rental company directly the following morning.
Counter hours at Georgia airport locations are not always published in advance and can vary by brand and season. Confirm the specific hours for your rental brand at the Georgia location when you pick up the vehicle, so you can plan your return accordingly.
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