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Frequently Asked Questions
What does my Hola Car Rentals booking in Melbourne Orlando include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Melbourne Orlando, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Melbourne Orlando.
Will I face unexpected charges at the counter when I hire a car in Melbourne Orlando through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Melbourne Orlando are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Melbourne Orlando charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my hire car at Melbourne Orlando International Airport (MLB)?
At Melbourne Orlando International Airport (MLB), hire car counters for all major brands, including Enterprise, Budget, Avis, National, Hertz, and Dollar, are located inside the terminal at 1 Air Terminal Pkwy, Melbourne, FL 32901.
After collecting your baggage, walk a short distance to the hire counter area. There is no shuttle, train, or consolidated hire car centre to navigate, which makes the Melbourne Orlando pickup process faster and simpler than at larger Florida airports. Once paperwork is complete, your vehicle is parked in the adjacent lot, just steps from the counter.
Counter hours vary by brand. As a general reference, airport counters at Melbourne Orlando typically operate from around 8:00 AM to midnight on most days, though hours can differ by company and season. Confirm your brand's exact hours on your booking confirmation before arrival, and note that key-drop return options are available after hours at some counters.
Are there airport fees and surcharges when hiring a car at Melbourne Orlando (MLB)?
Yes, hiring a car at Melbourne Orlando International Airport (MLB) includes airport-specific fees on top of your base rate.
Expect the following charges when collecting at MLB in Melbourne Orlando:
- A Customer Facility Charge (CFC) of approximately US$4.50 per transaction, collected by the airport authority
- An Airport Concession Recovery Fee (ACRF), typically 5 to 10 per cent of the base hire rate, which hire companies pass on to cover their airport operating costs
- Florida state sales tax of 6 per cent, plus Brevard County local option taxes of approximately 1 to 2 per cent
If your booking confirmation shows Taxes and Fees as Included, you should not be billed separately for those items at the Melbourne Orlando counter. If you are charged for something not listed on your confirmation, the No Extra Charges© guarantee may apply. Off-airport locations in West Melbourne or Palm Bay can reduce these fees by 15 to 25 per cent, though they require separate transport from the terminal.
How do toll roads work when hiring a car in Melbourne Orlando, Florida?
Toll roads in the Melbourne Orlando area are almost entirely cashless. hire vehicles come equipped with an electronic toll device or a plate-based billing system, so you will pass through gantries without stopping to pay cash.
Key toll roads you may encounter when driving from Melbourne Orlando include:
- SR-528 (Beachline Expressway), which connects the Space Coast to Orlando and the Florida Turnpike
- I-95 access ramps and associated expressways heading north or south
- Florida Turnpike segments if travelling toward Orlando or Miami
At the Melbourne Orlando pickup counter, you will typically be offered two options:
- An unlimited toll package, costing approximately US$11 to US$15 per hire day depending on the brand, covering all tolls during your hire
- Pay-per-use billing, where each toll is charged to your credit card along with a daily or per-transaction administrative fee
If you opt out of the hire company's programme, you may pay manually where cash lanes exist, or purchase a Florida visitor toll pass and ask the counter agent to deactivate the vehicle's default device to avoid duplicate charges. Note that toll charges can appear on your card days or weeks after the hire ends.
Can I get a toll cashback refund on my Melbourne Orlando hire?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5 per cent of your total booking value for tolls paid during your Melbourne Orlando hire.
This benefit is especially useful in Melbourne Orlando because SR-528 (Beachline Expressway) and the Florida Turnpike are common routes toward Orlando, and toll costs can add up quickly on a multi-day trip.
To claim your cashback after returning the vehicle:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback, followed by your reservation number
- Attach your Hola Car Rentals confirmation, the signed hire agreement, and a toll invoice or statement showing charges paid
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are included in your rate; you still pay tolls normally and claim reimbursement afterwards.
What documents do I need to pick up a hire car in Melbourne Orlando?
To pick up a hire car in Melbourne Orlando, you must present all documents in physical form at the counter. Digital copies are not accepted.
Required documents include:
- A valid, original driver’s licence in the main driver’s name
- A passport or valid government-issued photo ID
- A major credit card with the main driver’s name printed on the physical card, used for the security deposit authorisation hold
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory at Melbourne Orlando counters. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation document only and must be carried alongside your original licence, not as a replacement.
All additional drivers must also be present at the Melbourne Orlando counter with their own valid licence and any required IDP, and must sign the hire agreement to be covered.
Is a credit card required to hire a car in Melbourne Orlando?
Yes, a major credit card in the main driver’s name is required at every Melbourne Orlando hire counter for the security deposit authorisation.
Key requirements for the credit card at Melbourne Orlando pickup:
- The card must be a major credit card (Visa, Mastercard, Amex, or similar), not a debit or prepaid card
- The driver’s name must be printed on the physical card
- You must present the physical card at the counter; digital wallets and virtual card numbers are not accepted
- The card must have sufficient available credit to cover the hold, typically around US$300 to US$400 for standard vehicles in the United States
Even if you prepaid your Melbourne Orlando booking in full, you are still required to present a physical credit card at pickup for the deposit authorisation. The hold is temporary and is released after you return the vehicle, though your bank may take up to 15 business days to reflect the release. Bringing a backup credit card in your name is strongly recommended in case your primary card is declined.
Can I hire a car in Melbourne Orlando and return it in a different city?
Yes, one-way hires from Melbourne Orlando to another city are possible with most partner brands, though a drop-off fee may apply depending on your route.
How one-way fees work for Melbourne Orlando hires:
- Routes between Melbourne Orlando and nearby cities such as Orlando (MCO area) may or may not carry a drop-off fee depending on distance and the hire brand
- Longer routes, such as Melbourne Orlando to Miami or Tampa, typically include a one-way repositioning fee
- Cross-state or cross-country one-ways usually carry higher fees or may not be permitted for certain vehicle classes
The drop-off fee, if applicable, will be shown during the booking process under the To Pay at Destination section of the checkout screen. It cannot be prepaid and is paid directly at the Melbourne Orlando counter or the return location. If a fee appears at the counter that was not disclosed on your confirmation, keep all paperwork and contact support, as the No Extra Charges© guarantee may apply.
What is the minimum age to hire a car in Melbourne Orlando, Florida?
In Melbourne Orlando, the standard minimum age to hire a car without a surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-driver surcharge at the counter.
Important age-related rules for Melbourne Orlando hires:
- Drivers under 25 are restricted from most vehicle classes, including full-size, SUV, minivan, luxury, and convertible categories
- Economy, compact, and intermediate vehicles are generally available to drivers aged 21 to 24
- The young-driver surcharge varies by brand: Avis and Budget charge approximately US$13 per day (capped at US$65), Hertz, Dollar, and Thrifty charge approximately US$13.50 per day (capped at US$189), and Alamo, National, and Enterprise charge approximately US$15 per day
- Drivers from Latin America or the Caribbean aged 21 to 24 may qualify for a young-driver fee waiver on eligible Avis or Budget rates booked through Hola Car Rentals, provided the waiver is shown on the confirmation
Florida does not have a state law requiring hires to drivers under 21, so the minimum age in Melbourne Orlando is set by each hire brand's policy.
How does travel assistance work if something goes wrong during my Melbourne Orlando hire?
Most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, which can be valuable if an unexpected situation arises during your Melbourne Orlando hire, such as a medical emergency on I-95 or SR-528 or a flight cancellation affecting your return.
Coverage typically includes:
- Travel and medical insurance for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this benefit does not apply to residents of the United States or Canada. It also does not cover damage to the hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI). Always review your Melbourne Orlando booking confirmation for the exact terms and coverage limits that apply to your reservation.
How do I add an additional driver to my Melbourne Orlando hire?
Yes, you can add an additional driver to your Melbourne Orlando hire, but the additional driver must be physically present at the counter at the time of pickup.
Steps to add an additional driver in Melbourne Orlando:
- Check your booking confirmation to see if an additional driver is already included at no extra cost
- If not included, a daily fee applies at the Melbourne Orlando counter: approximately US$13 per day with Avis, Budget, or Payless; US$13.50 per day with Hertz, Dollar, or Thrifty; and US$15 per day with Alamo, National, or Enterprise
- The additional driver must bring their valid driver’s licence and, if required, an International Driving Permit
- Both the main driver and the additional driver must sign the hire agreement
Only drivers listed on the Melbourne Orlando hire agreement are covered by protections such as CDW/LDW and liability coverage. Anyone who drives the vehicle without being named on the contract may void those protections. For Avis, Budget, and Payless hires in Melbourne Orlando, additional drivers must generally be at least 25 years old.
What is the fuel policy for hire cars in Melbourne Orlando?
The standard fuel policy for hire cars in Melbourne Orlando is Full to Full. You receive the vehicle with a full tank and must return it full to avoid additional charges.
How to follow the Full to Full policy in Melbourne Orlando:
- At pickup, confirm the fuel level with the agent and ensure it is recorded on the hire agreement
- Take a photo of the dashboard showing the fuel gauge and odometer
- Refuel within approximately 10 miles of the Melbourne Orlando return location before dropping off the vehicle
- Keep your final fuel receipt showing the date, time, and station address
If you return the vehicle below the recorded starting level, the hire company will charge for the fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus a service fee. For after-hours returns at Melbourne Orlando International Airport, leave the fuel receipt in the key-drop envelope and keep a photo of the full gauge on your phone as evidence. The fuel policy is separate from the security deposit hold.
What driving rules should I know before hiring a car in Melbourne Orlando?
Driving in Melbourne Orlando follows standard U.S. rules, but there are a few local characteristics worth knowing before you get behind the wheel.
Key points for drivers in Melbourne Orlando:
- SR-528 (Beachline Expressway) is the main route connecting Melbourne Orlando to the Orlando area and the Florida Turnpike; its interchanges have limited exits and can be confusing for first-time visitors
- US 192 (SR-500) has irregular alignments near certain junctions, with old road sections crossing south of the main road, which can confuse GPS navigation
- Brevard County uses an Advanced Traffic Management System with adaptive signal timing, so traffic light patterns may feel unpredictable compared to other U.S. cities
- Some arterial roads in the Melbourne Orlando area have right-in, right-out only access points due to Florida median regulations, which can require longer detours than expected
- During Kennedy Space Center launch events, US 1 and A1A near Melbourne Orlando can experience significant traffic disruptions with dynamic restrictions
Florida has no congestion charges or emissions zones. All driving fees in the Melbourne Orlando area are standard cashless tolls on expressways.
What insurance coverage do I need for a hire car in Melbourne Orlando?
When hiring a car in Melbourne Orlando, two main types of coverage are worth understanding before you arrive at the counter.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the hire vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving in Melbourne Orlando. Florida does not require all hire companies to include state-minimum liability by default, so coverage levels can vary. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your Melbourne Orlando hire.
What these coverages do not include:
- Your own personal injuries (covered by Personal Accident Insurance, if purchased)
- Your personal belongings (covered by Personal Effects Coverage, if purchased)
- Damage from prohibited use such as off-road driving or driving under the influence
Always verify which coverages are listed on your Melbourne Orlando booking confirmation before arriving at the counter, and add all drivers to the hire agreement to ensure protections apply.
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