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Frequently Asked Questions
What does my Hola Car Rentals booking in Georgia include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Georgia, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Georgia.
Will I face unexpected charges at the counter when I hire a car in Georgia through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Georgia are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Georgia charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my hire car at Hartsfield-Jackson Atlanta International Airport in Georgia?
Picking up a hire car at Hartsfield-Jackson Atlanta International Airport (ATL) in Georgia requires a short transit to the off-airport Consolidated Hire Car Centre (ConRAC), which houses all 12 hire brands in a single 128,000-square-foot facility.
- From the Domestic Terminal, board the ATL SkyTrain, a free automated people mover that runs 24 hours a day and covers the 1.5-mile route directly to the ConRAC.
- From the International Terminal, take the dedicated shuttle bus, which runs every 15 minutes to the ConRAC.
- Allow an extra 10 to 15 minutes after baggage claim for the transit before reaching the hire desk.
Once at the ConRAC in Georgia, locate your brand on the signage, present your booking confirmation, driver's licence, and a physical major credit card in the main driver's name for the authorisation hold. The ConRAC also has on-site fuel dispensers at its Quick Turnaround Areas, which is useful when returning the vehicle.
Does Georgia have toll roads, and how do tolls work for hire cars?
Yes, Georgia has tolled Express Lanes in the Atlanta metropolitan area, and they are entirely cashless, so understanding how they work before you drive is important.
Georgia uses the Peach Pass as its primary transponder system. Compatible alternatives include SunPass and Quick Pass. The Express Lanes in Georgia use dynamic pricing that changes with traffic demand. Typical costs include:
- I-85 Express Lanes (15 miles): US$0.10 to US$0.90 per mile depending on congestion
- I-85 Extension (10 miles, toward Suwanee and Buford): minimum US$0.10 per mile
- I-75 Express Lane (12 miles, toward Stockbridge and McDonough): minimum US$0.10 per mile
- Northwest Corridor Express Lane (I-75 and I-575, toward Marietta and Kennesaw): minimum US$0.10 per mile
Vehicles with 3 or more occupants can use Peach Pass Express Lanes in Georgia toll-free. Hire vehicles in Georgia come with an electronic toll device. At the counter you can opt into an unlimited toll package (typically US$4.95 to US$5.35 per day, capped at approximately US$34.65 per hire period, plus actual toll amounts) or pay per use. Driving the Express Lanes without a valid transponder is illegal in Georgia and results in toll charges plus significant administrative fees billed to your credit card after the hire.
What documents do I need to pick up a hire car in Georgia?
To pick up a hire car in Georgia, you must present the following physical documents at the counter:
- A valid, original driver's licence in the main driver's name
- A physical major credit card with the driver's name printed on the card, for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors travelling internationally)
If your driver's licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory in Georgia. For licences in English or a Latin alphabet, an IDP is recommended but not strictly required. The IDP is a translation only and must always be carried alongside your original licence.
All documents must be physical. Digital copies shown on a phone or tablet are not accepted at hire counters in Georgia. Debit and prepay cards are not accepted for the security deposit.
Can I get a Tolls Cashback refund for Express Lane charges on my Georgia hire?
Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Georgia hire, including charges on the Atlanta Express Lanes.
To claim your cashback after returning the vehicle in Georgia:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
- Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid
- Include your full name, travel dates, and the last 4 digits of the card used for the booking
The refund is calculated as the lesser of the actual tolls paid or 5% of your booking total. For example, if your Georgia booking totalled US$500, the cap is US$25. If you paid US$18 in Georgia Express Lane tolls, you receive US$18 back. If you paid US$40, you receive US$25. Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.
Is there a hands-free mobile phone law I need to follow when driving in Georgia?
Yes, Georgia enforces a strict hands-free law that applies to all drivers, including visitors hiring a car in Georgia.
Since 2018, it is illegal to hold or use a mobile phone while driving in Georgia. This means you cannot hold the phone to your ear, text while driving, or use the device in any handheld manner. This law is more stringent than those in several neighbouring states and is actively enforced.
To stay compliant while driving a hire car in Georgia:
- Use a dashboard mount or the vehicle's built-in Bluetooth system for navigation and calls
- Set up your route before you start driving
- Pull over safely if you need to interact with your phone
Georgia also enforces a maximum rural interstate speed limit of 70 mph, with urban areas often set at 65 mph. Enforcement is aggressive, particularly in the Atlanta metro area. Violations in Georgia can result in fines and, for international visitors, may be reported to your home country through interstate driver compacts. Renting a car with a GPS add-on can help you navigate Georgia without needing to touch your phone at all.
How much is the security deposit for a hire car in Georgia?
In Georgia, the security deposit for a hire car is typically a temporary authorisation of US$300 to US$400 placed on your physical major credit card at the time of pickup. This is an authorisation, not a charge, but it reduces your available credit until the hire company releases it after you return the vehicle.
A few important points about the deposit for Georgia hires:
- The hold amount can be higher for premium, luxury, or speciality vehicle classes
- Airport locations such as Hartsfield-Jackson Atlanta International Airport may apply different hold amounts than city locations
- Only a physical major credit card with the driver's name printed on the card is accepted; debit cards and prepay cards are not accepted for the deposit
- After you return the vehicle in Georgia, the hire company releases the hold, but your bank controls when the funds become available again, which can take up to 15 business days
Even if you prepaid your booking online, you are still required to present a physical credit card at the Georgia pickup counter for the security hold. Bring a backup credit card in case your primary card is declined.
Are there extra fees and taxes on top of the base hire rate in Georgia?
Yes, hiring a car in Georgia involves several fees and taxes beyond the advertised base rate, particularly at airport locations.
Common charges that apply to Georgia hires include:
- State sales tax of 7 to 8%, plus local options of up to 4% in cities such as Atlanta
- Airport concession fees of approximately 10 to 12% of the base rate at airports such as Hartsfield-Jackson Atlanta International Airport
- Customer Facility Charges (CFC) of approximately US$5 to US$10 per day at airport locations, capped at around US$65 per trip
- Tourism surcharges that may apply in areas such as Savannah
In total, airport add-ons in Georgia can increase the cost of your hire by 25 to 40% over the base rate. Off-airport locations in cities such as Atlanta, Savannah, and Augusta typically carry lower fees because they are not subject to airport concession charges, which can result in savings of US$10 to US$20 per day on economy vehicles.
Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the Georgia pickup. The No Extra Charges© guarantee covers any undisclosed mandatory fees that were not shown on your confirmation.
What is the minimum age to hire a car in Georgia?
In Georgia, the minimum age to hire a car without additional surcharges is 25. Drivers aged 21 to 24 can hire in Georgia but will be subject to a daily young-driver surcharge and face restrictions on vehicle classes.
Key age rules for hiring in Georgia:
- Drivers aged 21 to 24 pay a daily underage fee that varies by hire partner
- Most vehicle classes such as full-size sedans, SUVs, minivans, convertibles, luxury, and premium vehicles are restricted to drivers 25 and older in Georgia
- Economy, compact, medium sedan, standard sedan, compact SUV, and medium SUV categories are generally available to drivers aged 21 to 24
- Drivers under 21 cannot hire in Georgia under standard policies
If you are aged 21 to 24 and are a citizen or resident of Latin America or the Caribbean, certain Avis and Budget rates in Georgia may waive the underage fee for the main driver. This waiver must be explicitly shown on your booking confirmation and applies only to eligible vehicle categories. Check your confirmation carefully before arriving at the Georgia pickup.
What travel assistance is included with my hire car booking in Georgia?
Yes, most bookings include travel assistance coverage provided by Terrawind Global Protection, which can be valuable if you experience a medical emergency or other incident while driving in Georgia.
Core benefits typically included are:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in the event of a road accident in Georgia
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This cover is particularly relevant in Georgia given the state's extensive highway network, including the busy Atlanta metro area and more remote stretches in the northern Appalachian region and southern coastal plains, where access to immediate assistance may be limited.
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the hire vehicle itself (that is covered by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI). Always review the exact terms on your booking confirmation.
How does the fuel policy work for hire cars in Georgia?
Hire cars in Georgia follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow for your Georgia hire:
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the return location before drop-off
- Keep your final fuel receipt as proof in case of any dispute
At Hartsfield-Jackson Atlanta International Airport in Georgia, the ConRAC facility has on-site fuel dispensers at its Quick Turnaround Areas, making it convenient to refuel immediately before returning the vehicle. Georgia's average regular fuel price is approximately US$3.73 per gallon, which is comparable to neighbouring states in the Southeast.
If you return the vehicle below the recorded fuel level, the hire company in Georgia may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Returning the car full is always the most cost-effective option.
Can I add an additional driver to my hire car in Georgia?
Yes, you can add an additional driver to your hire car in Georgia, either at no cost if your rate includes it or for a daily fee paid at the counter.
When the additional driver fee applies in Georgia, typical costs by partner are:
- Avis, Budget, and Payless: US$13 per hire day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per hire day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
To add an additional driver at the Georgia hire desk:
- The additional driver must be physically present at the desk
- They must present a valid driver's licence and any required ID
- Both the main driver and the additional driver must sign the hire agreement
- For Avis, Budget, and Payless in Georgia, additional drivers must generally be at least 25 years old
Only drivers listed on the hire agreement are covered by protections such as CDW/LDW and liability cover. Anyone who drives the vehicle in Georgia without being named on the agreement may void those protections. Check your booking confirmation to see if an additional driver is already included in your rate.
How does insurance work for a hire car in Georgia?
Hire car insurance in Georgia involves two separate protections that cover different risks, and it is important to understand both before you pick up your vehicle.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the hire vehicle itself, including collision, theft, and vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people in Georgia.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving in Georgia. Some U.S. states require hire companies to include a state-minimum liability amount, but not all do. Georgia renters are strongly encouraged to add supplementary liability cover, especially when driving in high-traffic areas such as the Atlanta metro corridor.
Common exclusions that apply in Georgia include:
- Damage caused by prohibited use such as off-road driving or driving under the influence
- Incidents involving drivers not listed on the hire agreement
- Tires, undercarriage, and roof damage, which are often excluded unless a specific add-on is purchased
Review your booking confirmation to confirm which coverages are included in your Georgia rate before arriving at the hire desk.
Can I return my hire car after hours at Atlanta's airport in Georgia?
Yes, after-hours returns are generally available at the ConRAC at Hartsfield-Jackson Atlanta International Airport in Georgia.
To complete an after-hours return at the Georgia ConRAC:
- Follow signs to the designated return areas in the multi-storey garages at the ConRAC
- Refuel before arriving, using one of the on-site fuel dispensers at the Quick Turnaround Areas within the ConRAC
- Document the vehicle's condition with photos before leaving it
- Place the keys in the secure dropbox designated for your hire brand
- Note the return time on your hire agreement and keep a copy
The vehicle remains your responsibility until the hire company checks it in on the next business day. A confirmation email or receipt is typically sent after the check-in is completed. If you have any concerns about the condition of the vehicle or the recorded return time, follow up with the hire company directly the following morning.
Counter hours at Georgia airport locations are not always published in advance and can vary by brand and season. Confirm the specific hours for your hire brand at the Georgia location when you pick up the vehicle, so you can plan your return accordingly.
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