VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking at Seattle Airport include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating at Seattle Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip at Seattle Airport.
Will I face unexpected charges at the counter when I hire a car at Seattle Airport through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking at Seattle Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Seattle Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I get from Seattle Airport baggage claim to the hire car counter?
At Seattle Airport, all hire car brands operate from a single off-site facility at 3150 S. 160th St., SeaTac, WA 98188, approximately one mile from the terminal. There are no hire counters inside the airport building itself.
After clearing customs and collecting your bags, exit through the sliding glass doors to the lower drive level and follow signs marked "Hire Car Shuttle." Shuttle stops are located at two points:
- North end, near baggage carousel 1 (Alaska Airlines area)
- South end, near baggage carousel 15 (international arrivals area)
Free dedicated shuttles depart every 15 minutes, 24 hours a day, 7 days a week, and the ride takes approximately 5 minutes. Exit the shuttle on Level 5 of the hire facility, where all brand counters are immediately accessible. Brands operating at Seattle Airport include Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National, Payless, Thrifty, and others.
Present your driving licence, credit card, and booking confirmation at your brand's counter to complete the pickup.
How long does it take to pick up a hire car at Seattle Airport after landing?
At Seattle Airport, plan for 60 to 120 minutes between landing and driving away, especially on international flights.
The time breaks down roughly as follows:
- 20 to 60 minutes for U.S. Customs and Border Protection immigration, customs clearance, and baggage collection (international arrivals only; domestic arrivals are faster)
- 5 to 10 minutes waiting for and riding the hire car shuttle to the off-site facility at 3150 S. 160th St.
- 10 to 20 minutes at the hire counter for document verification, contract signing, and vehicle inspection
Flight volume and peak travel periods can push the total closer to two hours. If you are arriving on an international flight at Seattle Airport, use the south-end shuttle stop near baggage carousel 15, which is closest to the international arrivals area. Adding a buffer to your plans is strongly recommended, particularly during busy travel seasons.
What documents do I need to pick up a hire car at Seattle Airport?
To collect your hire car at Seattle Airport, bring the following physical documents:
- Your original, unexpired driving licence
- A major credit card in the main driver's name, with the driver's name printed on the physical card, for the security deposit hold
- Your passport (required for international visitors)
- Your booking confirmation or printed voucher
- Round-trip flight or travel itinerary (required for visitors from outside the U.S.)
If your driving licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, you must also carry an International Driving Permit (IDP) as a translation. The IDP is not a standalone document and must be presented together with your original licence.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Seattle Airport hire counter. Debit and prepaid cards are not accepted for the security deposit hold; a major credit card is required.
What toll roads will I encounter driving from Seattle Airport, and how do tolls work?
Washington state uses a fully cashless, electronic-only tolling system called Good To Go!, managed by the Washington State Department of Transportation. There are no cash toll booths anywhere near Seattle Airport or on the surrounding road network.
Common toll roads you may encounter when driving from Seattle Airport include:
- SR 509 Expressway: US$1.20 to US$2.40 per trip for passenger vehicles, varying by time of day
- SR 520 Bridge (Seattle to Bellevue): US$3.25 to US$6.30 for two-axle vehicles
- Tacoma Narrows Bridge (SR 16): US$5.25 to US$7.25 for two-axle vehicles
- I-405 Express Toll Lanes: up to US$18 each way during peak hours
- SR 167 segments: US$1.00 to US$3.00 depending on the segment
At the Seattle Airport hire counter, you can purchase an unlimited toll package from your hire brand, typically priced between US$11 and US$25 per hire day. If you decline the package and drive a toll road, the hire company will bill the actual toll plus an administrative processing fee to your credit card after the hire ends. Tolls are often posted days or weeks after your trip.
Pay By Mail billing adds a surcharge on top of the base toll rate, for example an extra US$3.00 on SR 509, so using a toll programme or your own Good To Go! account is generally more cost-effective.
How high are the taxes and fees on a hire car at Seattle Airport?
Taxes and fees at Seattle Airport are among the highest of any U.S. airport hire location. Total surcharges can exceed 45% of the base hire price, which means a significant portion of your final bill goes to government and airport-related charges rather than the base rate itself.
The main components that drive this total include:
- Washington state hire car tax: 11.9% effective 1 January 2026 (up from 5.9% previously)
- Airport concession recovery fees charged by the Port of Seattle
- Customer facility charges for the off-site hire car centre at 3150 S. 160th St.
- Local tourism-related surcharges specific to Port of Seattle facilities
As a practical example, a 36-hour compact car hire with a base price of US$163 at Seattle Airport can carry approximately US$75 in taxes and fees alone.
These charges are set by Washington state law and the Port of Seattle, not by the hire brand or the booking agency. Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the Seattle Airport counter at pickup.
Can I get a Tolls Cashback refund for Good To Go! charges on my Seattle Airport hire?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire, including Good To Go! charges incurred while driving near Seattle Airport.
Washington state's Good To Go! system covers toll roads such as SR 509, SR 520, the Tacoma Narrows Bridge, and I-405 Express Toll Lanes. Any tolls billed through your hire company's toll programme or paid directly through a Good To Go! account during your Seattle Airport hire period are eligible for the cashback claim.
To claim your refund:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - followed by your reservation number
- Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a toll invoice or statement showing the charges paid
The refund is processed to the same payment method used for your original booking and typically arrives within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so keep your toll receipts and submit promptly after your Seattle Airport hire ends.
Are the hire car counters at Seattle Airport open 24 hours?
The hire car shuttle at Seattle Airport operates 24 hours a day, 7 days a week, so you can always reach the off-site hire facility at 3150 S. 160th St. regardless of your arrival time.
However, individual hire brand counter hours at Seattle Airport vary. Some brands, such as Budget, are open 24 hours Sunday through Saturday. Others may have reduced staffing during late-night hours.
If you are arriving outside standard business hours at Seattle Airport, check directly with your hire brand before travel to confirm their counter schedule. Some brands offer mobile app-based pickup options that allow you to access a vehicle without counter staff assistance. After-hours key drop boxes are also available at the facility for returns.
If your flight is delayed by less than 24 hours from your original pickup time, hire companies will generally hold your reservation. If the delay exceeds 24 hours, contact your booking provider as soon as possible, as the reservation may be forfeited without a refund if the pickup window passes.
How do I return a hire car at Seattle Airport?
To return your hire car at Seattle Airport, follow the "Hire Car Return" signs from the surrounding road network to the facility at 3150 S. 160th St., SeaTac, WA 98188. This is the same off-site building where you collected the vehicle.
The return process at Seattle Airport works as follows:
- Drive to your hire brand's designated return level within the facility (for example, some brands use Level 3 for key handover)
- Park as directed by the agent on duty, who will inspect the vehicle and close the contract
- After completing the return, take the shuttle from Level 5 of the facility back to the airport terminal
- Shuttles run separately for the north and south terminal areas, so board the one corresponding to your departure terminal
If you are returning after hours, your hire brand may offer a key drop box at the facility or a keyless drop-off option through their mobile app. Always take a photo of the fuel gauge and vehicle condition before leaving the car unattended for an after-hours return.
For fuel, there are stations within one mile of the Seattle Airport hire facility, including a 76 station at approximately 16850 International Blvd, less than one mile north of the facility. Refuelling close to the return point helps avoid any shortfall charges under the full-to-full fuel policy.
Do I need an International Driving Permit to rent a car at Seattle Airport?
An International Driving Permit (IDP) is not always mandatory at Seattle Airport, but it is required in certain situations and strongly recommended in others.
You must carry an IDP at Seattle Airport if your driving licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, Korean, or Cyrillic. In these cases, the IDP serves as a certified translation and must be presented alongside your original licence. The IDP alone is not accepted as a standalone document.
If your licence is in English or uses the Latin alphabet, an IDP is generally not required at Seattle Airport, though some hire brands may request one as additional verification. Obtaining an IDP before you travel is always the safer approach, as it must be issued in your home country before departure. Organisations such as AAA in the U.S. do not issue IDPs to non-U.S. licence holders.
All drivers at Seattle Airport must also present a valid passport, their original physical driving licence, and a major credit card in the main driver's name for the security deposit hold.
What is the security deposit amount for a hire car at Seattle Airport?
At Seattle Airport, hire brands place a temporary authorisation hold on your credit card at pickup. For standard vehicle classes in the United States, this hold is typically between US$300 and US$400, though the exact amount varies by hire brand, vehicle class, and season.
Important points to keep in mind for your Seattle Airport pickup:
- The hold is a temporary authorisation, not a charge. It reduces your available credit until your bank releases it after the hire ends
- Banks control release timing and may take up to 15 business days to reflect the release on your account
- Premium or speciality vehicles may carry higher holds than standard cars
- Only a physical major credit card in the main driver's name, with the driver's name printed on the card, is accepted for the deposit. Debit cards, prepaid cards, and virtual card numbers are not accepted
To avoid issues at the Seattle Airport counter, notify your bank of your travel dates in advance to prevent fraud blocks on the authorisation, and bring a backup credit card in your name in case your primary card is declined.
Can I add an additional driver to my hire car at Seattle Airport?
Yes, you can add an additional driver to your hire car at Seattle Airport, but the additional driver must be physically present at the counter during pickup to show their valid driving licence and sign the hire agreement.
Fee structures for adding a driver at Seattle Airport vary by brand:
- Alamo, National, Enterprise: US$15 per day plus taxes
- Avis, Budget, Payless: US$13 per rental day plus taxes, with a maximum of US$65 plus taxes
- Hertz, Dollar, Thrifty: US$13.50 per rental day plus taxes, with a maximum of US$189 plus taxes
Some Hola Car Rentals rate plans include one additional driver at no extra cost. Check your booking confirmation before arriving at the Seattle Airport counter to see whether the additional driver fee is already included.
All additional drivers must meet the minimum age requirements for the hire location. For Avis, Budget, and Payless at Seattle Airport, additional drivers must generally be at least 25 years old. Any driver not listed on the hire agreement is not covered by the vehicle's protections, including CDW and liability coverage, so it is important to add all drivers before leaving the counter.
Is there a young driver surcharge for renters under 25 at Seattle Airport?
Yes, drivers aged 21 to 24 are subject to a young-renter surcharge at Seattle Airport. The standard minimum age to rent without an additional fee in Washington state is 25.
Drivers between 21 and 24 years old can still rent at Seattle Airport but should expect a daily surcharge on top of the base hire rate. The exact amount varies by hire brand and is charged at the counter. Additionally, most vehicle classes are restricted for under-25 renters. Economy, compact, and intermediate sedan or SUV categories are typically the only classes available to younger drivers at Seattle Airport.
Washington state does not have the same legal exceptions as New York or Michigan, which require hire companies to serve drivers from age 18. At Seattle Airport, the practical minimum age is 21 for most brands, with the surcharge applying until the driver turns 25.
If you are between 21 and 24 and travelling from Latin America or the Caribbean, certain Hola Car Rentals rates fulfilled by Avis or Budget may waive the young-renter fee for the main driver. Check your booking confirmation to see whether this waiver is explicitly shown before arriving at the Seattle Airport counter.
Does my Seattle Airport hire include travel assistance if something goes wrong on the road?
Yes, most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, and this benefit applies to hires starting at Seattle Airport. However, this coverage is available only to customers who are not residents of the United States or Canada.
If you are an international visitor hiring at Seattle Airport, the travel assistance benefit typically includes:
- Medical coverage for up to 5 passengers for accidents and non-pre-existing illnesses
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This coverage is particularly relevant when driving Washington state highways near Seattle Airport, such as SR 520, I-405, or routes toward more remote areas, where an unexpected breakdown or medical situation could be difficult to manage without support.
To activate assistance, call the 24-hour support line at +1 888 980 9992 (toll-free or collect), or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
This benefit does not cover damage to the hire vehicle (that is handled by CDW) or third-party liability (covered by LIS). Review your booking confirmation for the exact terms and coverage limits that apply to your Seattle Airport hire.
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