Back
HELP
HELP
Hola Car Rentals is the only premium partner in America for the top USA rental companies, giving you exclusive access to our All Inclusive+ rate. This rate offers additional benefits that no other company can match:
All of this comes at no extra cost, ensuring you a unique rental experience with full protection and peace of mind throughout your trip
Some credit cards offer car rental insurance, but it’s important to note that this coverage often excludes third-party liability protection and may come with deductibles that could lead to unexpected charges. Additionally, filing a claim for coverage in case of an accident can take months.
When you book with Hola Car Rentals, you receive full coverage for the rental vehicle and third-party liability protection starting at US$300.000 (applies only to certain rates and itineraries). Plus, claims are processed quickly, with no deductibles, hidden fees, or surprises.
The physical documents and requirements needed to pick up a rental car are:
The accepted payment methods on our website are the following:
In addition, the reservation holder must have a physical credit card as a requirement for picking up the vehicle.
No, the credit card used to pay for the authorization hold or safety deposit must belong to the reservation holder. The card must have printed your name on the plastic and third party credit cards will not be accepted.
Our rates include:
Our rates do NOT include:
To cancel a reservation, you must contact customer service via WhatsApp. Refunds may take 7 to 10 business days.
To modify or change your reservation, you must cancel your existing booking first, and then make a new reservation with all the desired changes. This is because it is not possible to change or modify an existing booking.
All our rates include the benefit of cashback on all tolls paid. To take advantage of this, you must email soporte@holacarrentals.com within 30 days after returning the vehicle with the following information:
Important:
Although the sunpass is not included in our rates, only with Hola Car Rentals you get the benefit of cashback on tolls, we will reimburse you 100% of thet toll charges made during the validity of the car rental contract.
Hola Car Rentals offers the added benefit of cashback for toll charges. To take advantage of this, the reservation holder must contact us directly and provide the necessary documentation to receive 100% of toll charges made during your rental. Please note that any violation costs and associated administrative fees will be charged to the credit card on file by the rental company.
Our network of locations includes all major airports in the United States and more than 10,000 locations across all 50 states.
When making your reservation on our website, you will have access to the most competitive rates and discounts in the market. Additionally, we do not accept reservations via phone or other means.
When booking with Avis/Budget, drivers aged 21 to 24 are exempt from age-related surcharges. This applies only to vehicle categories: Economy, Compact, Standard, Intermediate, Full-Size, and Intermediate SUV.
When renting with Avis, drivers 21 to 24 years old avoid age surcharge. Applies only to Economy, Compact, Standard, Intermediate, Full-Size and Intermediate SUV categories. If you rent with other companies and you are under 25 years old, you can rent a car without any inconvenience, but, depending on the state you are traveling to, you may be subject to additional charges and other conditions defined by each rental company.
Once the contract is signed and the car is in use, you will not be able to modify or cancel the reservation with Hola Car Rentals. This process must be done directly with the rental company.
If you wish to drop-off the rental car to a different location, you can indicate this at the time of booking using the 'Drop-off Vehicle at a different location' feature. If the vehicle has already been picked up and you wish to change the drop-off location, you will need to contact the rental company directly to make the change, which may be subject to additional charges.
Baby seats are not included in our rates. If you wish to add a baby seat or any other service not included in your booking, you must request it directly at the rental car company counter. Take into account that any additional service requests at the counter may incur extra charges and fees.
The reservation holder should contact directly the rental company. It's important to note that the rental company will charge any fines and related administrative fees to the registered credit card.
When picking up the vehicle, please review the rental agreement to ensure that the contract terms match what was booked on our website.
Returning the car after the agreed time will incur additional costs. In such cases, please contact the location where you picked up the car. The location's contact number can be found on the copy of the contract provided at the start of the rental.
The reservation holder must contact the rental company directly, and they will enforce the policies purchased in case of any issues or accidents.
Yes, it is possible to include one additional driver at no extra charge.
The driver can only be added when picking up the car and must be present at the time of car pickup.
The driver must meet the minimum requirements to rent a car in the US.
Once the reservation is made and you receive the email with the details, the reservation is already confirmed and no further action is required.
Yes, it is possible to rent a car for 30 or more days with some of our companies. When searching for a vehicle, the system will provide results based on the selected search with the rental company that allows it.
Driving the rental car across different states and crossing the border into Canada is allowed with most rental companies.
Driving into Mexico is not permitted. For travel outside the reservation territory, it is recommended to inform the rental car company when picking up the vehicle to avoid issues and addtional charges.
In case of a traffic accident, immediately contact the emergencies and then report the incident to the rental company. The contact number for the location is on the copy of the contract provided when picking up the car.
Only drivers registered on the contract are allowed to drive the rental car. One additional driver can be included at no extra charge. They must be present when picking up the car and meet the same requirements as the primary driver.
Vehicles rented through Hola Car Rentals are intended for personal use only and should not be used for towing, public transportation, or other non-rental related purposes. Any additional restrictions will be clarified at the time of signing the rental contract.
With most of our partner rental companies, the minimum age to rent a vehicle without extra charges is 25 years old. If you are under 25, you can rent the car without issues, but depending on the state you are traveling to, you may be subject to additional charges and other conditions defined by each rental company.
An international credit card is a credit card accepted by merchants and banks worldwide. They are usually Visa, MasterCard, American Express, and Diners cards. It is important to check the international use policies with the card issuer to ensure it is activated for international transactions.
The voucher is a digital document sent to your email at the time of booking. This voucher must be printed and presented when picking up the vehicle only when booking with Hertz to avoid additional charges.
This document officially confirms all agreed services, payment conditions, rates, discounts, and the availability of vehicles within the selected group.
The security deposit is a sum of money provided by the reservation holder as a safeguard to cover potential additional costs, such as damages or fines. This amount is held during the rental period and released once the vehicle is returned in the agreed-upon condition. It is important to understand the rental contract terms and conditions, including the security deposit.
Yes, remember that you can pay for the reservation online with a credit card in your name or in the name of a relative, friend, or company. However, the credit card used when picking up the car must belong to the reservation holder, and credit cards that belong to others will not be accepted.
The voucher is sent via email at the time of the online reservation. You must print and present the voucher at the counter when picking up the car. (Only for reservations made with Hertz).
Hola Car Rentals offers rates that include car insurance, complimentary third-party liability (applies only to certain rates and itineraries), taxes and fees, unlimited mileage, and additional driver service. If you wish to include other services such as GPS or fuel, you will need to request them at the counter when you pick up the vehicle, and they may be subject to extra charges by the rental company.
Most rental companies allow pets in the reservation; however, we recommend contacting the location where you are picking up the vehicle to inform them about your pets. Additionally, make sure to return the rental car clean and free of animal hair to avoid additional cleaning or repair fees.
Yes, most rental companies have a smoke-free policy, so smoking inside rental cars is prohibited. If caught smoking inside the car, you could be subject to additional charges and fees.
Hola Car Rentals offers a variety of models and manufacturers of cars, every time you make a search on our site, you will have the possibility to choose different car categories. The types of cars you can rent will be displayed according to availability on the date, time and location you selected.
Since this is a hold that we do not apply directly, We can't provide an exact amount. However, the deposit usually ranges between 300 and 400 USD.
This is just an estimate, as the exact amount will always be provided at the destination when you pick up the car.
Hola Car Rentals is the only premium partner in America of the main rental companies in the United Kingdom, giving you exclusive access to preferential rates with additional benefits that no other company offers:
All of this is free and without increasing the cost of your reservation, ensuring you a unique rental experience with full protection and peace of mind throughout your trip.
Some credit cards offer car rental insurance, but it’s important to note that this coverage often excludes third-party liability protection and may come with deductibles that could lead to unexpected charges. Additionally, filing a claim for coverage in case of an accident can take months.
When you book with Hola Car Rentals, you receive full coverage for the rental vehicle and third-party liability protection starting at US$300.000 (applies only to certain rates and itineraries). Plus, claims are processed quickly, with no deductibles, hidden fees, or surprises.
The physical documents and requirements needed to pick up a rental car are:
The payment methods accepted on our website are:
Additionally, the reservation holder must have a credit card as a requirement when picking up the car.
No, the credit card used to pay for the authorization hold or safety deposit must belong to the reservation holder. The card must have printed your name on the plastic and third party credit cards will not be accepted.
All our rates include:
Our rates DO NOT include:
To cancel a reservation, you must contact customer service via WhatsApp. The refund may take between 5 to 7 business days.
To modify a reservation, you must first cancel your current reservation and make a new one with the desired changes, as it is not possible to modify an existing reservation.
All our rates include the toll cost cashback benefit. To access this benefit, you must send an email to soporte@holacarrentals.com with the following items:
Important:
Although the SunPass is not included in our rates, only with Hola Car Rentals you get the toll cost cashback benefit, which reimburses you 100% of the total value of your reservation for toll expenses during the validity of the rental agreement.
Since we offer the toll cost cashback benefit, the reservation holder must contact Hola Car Rentals directly and submit the required documentation to obtain a 100% refund of the total reservation value for these expenses. It's important to note that the rental company will charge any infraction fees and administrative costs directly to the registered credit card.
Our network of locations includes the main airports in the United Kingdom and over 200 locations throughout the country.
When booking through our website, you gain access to the most competitive prices and discounts in the market. Additionally, we do not accept reservations by phone or any other means.
The minimum age to rent a car in the United Kingdom is 23.
Age restrictions also vary depending on the car, and certain vehicle categories are not available for drivers under 25.
Please note that if you are under 25, you will be subject to an additional daily surcharge.
Once the contract is signed and the car is in use, you will not be able to modify or cancel the reservation with Hola Car Rentals. This process must be handled directly with the rental company.
If you wish to return the rented car in a different location, you can indicate this when making your reservation using the “Drop car off at different location" option.
If the car has already been picked up and you want to change the return location, you must speak directly with the rental company to make the change, which may be subject to additional charges.
Our rates do not include the baby seat service. However, you can request and add a baby seat directly at the counter when picking up the car. Please note that this service has an additional cost.
The reservation holder must contact the rental company directly. It is important to note that the rental company will charge any fines or administrative fees to the registered credit card.
When picking up the car, review the rental agreement and make sure the conditions match what was booked on our website.
Returning the car after the agreed time will result in additional charges. In such cases, please contact the location where you picked up the car. The location's phone number can be found on the copy of the rental agreement provided at the start of the rental.
The reservation holder must contact the rental company directly, and they will activate the policies included in case of any incidents or accidents.
Yes, you can include additional drivers in your reservation for an extra daily charge per driver.
The driver can only be added when picking up the car and must be present at the time of car pickup.
They must be present at the time of pickup and meet the same requirements as the main driver.
Once the reservation is completed and you receive the confirmation email with the details, the booking is confirmed and no further action is required.
Yes, it is possible to rent a car for 30 days or more with some of our rental partners. When searching for a car, the system will display results based on your selected dates with rental companies that allow extended rentals.
Driving the rental car in different counties and crossing certain borders is allowed with most rental companies.
If you plan to travel outside the reservation territory, you must inform the pick-up location to avoid any issues.
In the event of a traffic accident, immediately contact the emergency line and then report the incident to the rental company.
The contact number of the pick-up location is found on the rental agreement copy provided at vehicle pick-up.
Only drivers listed in the rental agreement are allowed to drive the rental car.
You may add additional drivers to your reservation for an extra daily fee per driver. They must be present at the time of pick-up and meet the same requirements as the main driver.
Cars rented through Hola Car Rentals are intended exclusively for personal use and must not be used for towing, public transport, or any other non-rental-related activities.
Any additional restrictions will be clarified when signing the rental agreement.
With most of our partner rental companies, the minimum age to rent a car without extra charges is 25 years old.
If you are under 25, you can still rent a car, but depending on the county you're traveling to, you may be subject to additional charges and conditions set by each rental company.
An international credit card is one that is accepted by merchants and banks worldwide. These are usually Visa, MasterCard, American Express, or Diners cards.
It’s important to check the international usage policies with the card issuer to ensure it's activated for international transactions.
You must present a personal credit card, valid in the country of pick-up, with sufficient funds for a security deposit hold, which will be refunded after the car is returned.
Third-party credit cards will not be accepted. The rental company is solely responsible for approving the credit card presented.
Online prepayment does not exempt the renter from presenting a valid international credit card at the time of pick-up.
The voucher is a digital document sent to your email at the time of booking.
This voucher must be printed and presented when picking up the car only for bookings made with Hertz to avoid additional charges.
This document officially confirms all agreed services, payment conditions, rates, discounts, and the availability of cars within the selected group.
The security deposit is a sum of money provided by the renter as a safeguard to cover possible additional costs such as damages or fines.
This amount is held during the rental period and released once the car is returned in the agreed conditions. It’s important to understand the rental contract terms and conditions, including the security deposit.
Yes, you can pay for the reservation online using a credit card under your name or that of a family member, friend, or company.
However, the credit card used at the time of pick-up must belong to the reservation holder and have their name printed on the card. Third-party cards will not be accepted.
The voucher is sent to your email when making an online reservation. You must print and present it at the counter when picking up the car. (Only for bookings made with Hertz).
If you want to include services like GPS or fuel, you must request them at the counter when picking up the car, and they will be subject to extra charges by the rental company.
Most rental companies allow pets in the vehicle, but we recommend contacting the pick-up location to inform them about your pets.
Additionally, make sure to return the rental car clean and free of pet hair to avoid extra cleaning or repair fees.
Yes, most rental companies have a smoke-free policy, meaning smoking inside rental cars is prohibited. If you are caught smoking inside the car, you may be subject to additional charges and fees.
Hola Car Rentals offers a variety of car models and makes each time you search on our website.
The types of cars available will be shown based on the date, time, and location you selected.
Since this is a hold that we do not apply directly, We can't provide an exact amount. However, the deposit usually ranges between 300 and 400 USD.
This is just an estimate, as the exact amount will always be provided at the destination when you pick up the car.
Cancel your reservation up to 48 hours before picking up the car free of charge
Only at Hola you will find the rate with the best benefits and coverages in the market
Don't pay more when you pick up the car. We guarantee you at least 45% savings
Free health coverage of GBP$100,000 on all bookings for all passengers
Extended car insurance with no deductibles. Included in selected fares and itineraries
We reimburse you for the money you spend on tolls
