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About hiring a car with Thrifty in Fort Wayne
Frequently Asked Questions
What does my Hola Car Rentals booking with Thrifty in Fort Wayne include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Fort Wayne, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Fort Wayne.
Will I face unexpected charges at the Thrifty counter in Fort Wayne when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Fort Wayne are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Fort Wayne charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my Thrifty hire car at Fort Wayne Airport?
The Thrifty counter at Fort Wayne International Airport (FWA) is located at 3801 W Ferguson Road. Thrifty provides shuttle or airport pick-up services from the terminal to the facility, so look for the designated shuttle stop after collecting your bags.
Counter hours at the Fort Wayne airport location are Monday through Sunday, 08:00 to 16:00. If your flight arrives outside those hours, plan accordingly, as no after-hours pickup details are currently available for this Thrifty location.
If you are picking up from the off-airport Thrifty location in Fort Wayne, that counter is at 725 West Coliseum Blvd, Fort Wayne, IN 46808. Hours there are Monday through Friday 08:00 to 16:00 and Saturday 09:00 to 12:00, with no Sunday service. No shuttle connects that location to the airport, so you would need to arrange your own transport to the Coliseum Blvd counter.
What documents do I need to pick up a Thrifty car in Fort Wayne?
To collect your Thrifty hire in Fort Wayne, you must bring the following physical documents to the counter:
- A valid, original driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the card, for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for international visitors)
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, for example Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence at the Thrifty counter in Fort Wayne.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted.
Does Thrifty in Fort Wayne charge a young driver surcharge for drivers under 25?
Yes, Thrifty in Fort Wayne applies a young driver surcharge for renters aged 21 to 24. The standard Thrifty underage fee in the United States is US$13.50 per hire day plus applicable taxes, with a maximum charge of US$189 plus taxes for the hire period.
Indiana is not one of the states (New York and Michigan) where hire companies are required by law to rent to drivers aged 18 and over, so the minimum age at the Fort Wayne Thrifty locations follows the standard policy of 21 to 24 with a surcharge, and 25 or older without one.
Additionally, certain vehicle classes are restricted to drivers aged 25 and over. If you are under 25, you will generally be limited to smaller categories such as economy, compact, and intermediate vehicles at the Fort Wayne Thrifty counter. Always confirm class availability when booking.
How do toll roads work when hiring from Thrifty in Fort Wayne?
Fort Wayne sits in northern Indiana, and the main toll road in the region is the Indiana Toll Road (I-90), a 157-mile east-west highway that connects the Chicago area to the Ohio border. If you drive that corridor in your Thrifty hire, you will encounter tolls. Indiana uses E-ZPass and I-Pass transponders, as well as cashless video tolling via licence plate capture for vehicles without a transponder.
Your Thrifty hire in Fort Wayne will come equipped with an electronic toll device. At the counter you can choose between two options:
- An unlimited toll package at a fixed daily rate (typically US$11 to US$25 per day depending on the programme), which covers all tolls during the hire
- A pay-per-use arrangement, where Thrifty bills you the actual toll amount plus an administrative processing fee after the hire ends
If you opt out of the Thrifty toll programme and plan to pay manually, inform the counter agent so they can note it on your agreement and avoid duplicate charges. Be aware that toll charges can appear on your card several weeks after you return the vehicle, as toll agencies process invoices in batches.
Can I get cashback on tolls paid during my Thrifty hire in Fort Wayne?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Thrifty hire in Fort Wayne.
This benefit is useful if you drive the Indiana Toll Road (I-90) or cross any tolled bridges in the region during your hire period. To claim your cashback, email [email protected] within 30 days of returning the vehicle and include:
- Your Hola Car Rentals reservation confirmation
- A copy of the hire agreement signed at the Thrifty counter in Fort Wayne
- A receipt or statement showing the toll charges paid
The refund is calculated as the lesser of the actual tolls paid or 5% of your booking total. For example, if your booking total is US$400, the cap is US$20. If you paid US$14 in tolls on the Indiana Toll Road, you receive US$14 back. Refunds are issued to the original payment method within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
Is a credit card required to pick up a Thrifty hire in Fort Wayne?
Yes, a major credit card in the main driver’s name with the driver’s name physically printed on the card is required at the Thrifty counter in Fort Wayne. The card is used to place a temporary security authorisation hold, not a charge, on your available credit at the time of pickup.
For standard vehicles in the United States, typical security authorisations range from approximately US$300 to US$400, though the exact amount is set by Thrifty at the Fort Wayne location and may vary by vehicle class or season.
- Debit cards and prepaid cards are not accepted for the security authorisation hold
- Virtual or digital-only card numbers are not accepted; you must present the physical card
- The card must have sufficient available credit to cover the hold in addition to any other pending charges
Even if you prepaid your booking online, you must still present a physical credit card at the Thrifty counter in Fort Wayne. The hold is released after you return the vehicle, but your bank may take up to 15 business days to reflect the release on your statement.
How does the fuel policy work for Thrifty hires in Fort Wayne?
Thrifty hires in Fort Wayne follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
At pickup, check the fuel gauge with the Thrifty agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the gauge and odometer before leaving the Fort Wayne lot.
When returning the vehicle, refuel within approximately 10 miles of the Thrifty return location in Fort Wayne so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.
If you return the vehicle below the recorded starting level, Thrifty may charge you for the fuel shortfall at their refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Using the wrong fuel type (petrol versus diesel) is not covered by the fuel policy and may generate separate charges. Always confirm the correct fuel type for your vehicle at the Fort Wayne counter.
Can I add an additional driver to my Thrifty hire in Fort Wayne?
Yes, you can add an additional driver to your Thrifty hire in Fort Wayne, either as an included benefit depending on your rate, or by paying a fee at the counter.
When the additional driver is not included in your rate, Thrifty charges US$13.50 per hire day plus taxes, with a maximum of US$189 plus taxes for the full hire period. Check your booking confirmation to see whether an additional driver is already included at no extra cost.
To add a driver at the Fort Wayne Thrifty counter, the additional driver must be present in person and bring:
- A valid, original driver’s licence
- A passport or government-issued photo ID
- An International Driving Permit if their licence uses a non-Latin alphabet
Both the main driver and the additional driver must sign the hire agreement. Only drivers listed on the agreement are covered by the hire protections such as CDW/LDW. Anyone who drives the Thrifty vehicle in Fort Wayne without being named on the contract may void those protections.
What travel assistance is included with my Thrifty booking in Fort Wayne?
Most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection. This benefit can be valuable if you experience an emergency during your Thrifty hire in Fort Wayne or while driving in Indiana, for example a medical situation on the Indiana Toll Road or a breakdown in a less-populated area of the state.
Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this benefit does not apply to residents of the United States or Canada. It is designed for travellers hiring abroad. It also does not cover damage to the Thrifty hire vehicle itself (that is handled by CDW/LDW) or third-party liability to others. Always review your booking confirmation for the exact terms and coverage limits that apply to your reservation.
Can I pick up a Thrifty car in Fort Wayne and return it in a different city?
Yes, one-way hires are possible with Thrifty in Fort Wayne, but a drop-off fee may apply depending on your return location, vehicle class, and the distance between cities.
When booking, select a different return location and the system will calculate whether a drop-off fee applies for your specific route. If a fee applies, it will appear under the "To pay at destination" section during checkout and on your booking confirmation. This fee cannot be prepaid and is not covered by No Extra Charges© Coverage unless it was not disclosed during booking.
Some general patterns to keep in mind for Fort Wayne Thrifty one-way hires:
- Returning to another city in Indiana or a neighbouring state typically incurs a drop-off fee that varies by distance and vehicle class
- Cross-country or remote routes may carry higher fees or may not be permitted
- Changing your return location after booking may reprice the hire and recalculate the fee
Always confirm the drop-off fee on your confirmation before travelling, and verify it matches what the Thrifty agent presents at the Fort Wayne counter at pickup.
What insurance cover is included in my Thrifty hire in Fort Wayne?
The insurance included in your Thrifty hire in Fort Wayne depends on the rate plan you selected when booking through Hola Car Rentals. In the United States, the main coverages to understand are:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Thrifty hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people or vehicles. Some U.S. states require a minimum level of liability, but not all do. Adding supplementary liability cover up to US$300,000 is strongly recommended.
CDW/LDW does not cover third-party liability, your personal injuries, or your belongings. LIS/ALI/SLI does not cover damage to the Thrifty vehicle itself. These are separate protections and work together.
Review your Hola Car Rentals booking confirmation before arriving at the Fort Wayne Thrifty counter to confirm exactly which coverages are included in your rate and whether any deductible applies.
What happens if my flight is delayed and I arrive late for my Thrifty hire in Fort Wayne?
If your flight is delayed and you arrive later than your scheduled pickup time at the Fort Wayne Thrifty location, the hire company will generally hold your reservation for up to 24 hours from the original pickup time, provided you arrive during counter operating hours.
The Fort Wayne airport Thrifty counter is open Monday through Sunday from 08:00 to 16:00. If your delay pushes your arrival outside those hours, you will not be able to collect the vehicle until the counter reopens, so plan accordingly.
- Delays under 24 hours: your Thrifty booking in Fort Wayne should be held. Aim to arrive during service hours.
- Delays over 24 hours: contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or email [email protected] as soon as possible. Changes are not guaranteed but the team will assist where they can.
If your booking is forfeited due to a delay exceeding 24 hours without prior contact, no refund will apply under standard policy. Acting quickly and communicating early gives you the best chance of preserving your Fort Wayne Thrifty reservation.
Does Thrifty in Fort Wayne offer roadside assistance if something goes wrong during my hire?
Yes, roadside assistance is available for Thrifty hires in Fort Wayne. Thrifty is part of the Hertz group, so if you experience a breakdown, flat tyre, lockout, or other roadside emergency during your hire in Fort Wayne or anywhere in Indiana, you should use the Hertz/Dollar/Thrifty roadside assistance line. The contact number is printed on your hire agreement, so keep that document accessible throughout your trip.
Your booking through Hola Car Rentals also includes basic roadside assistance as part of the hire. If you want more comprehensive cover, a premium roadside service network (RSN) add-on may be available at the Thrifty counter in Fort Wayne for an additional daily fee.
Additionally, most Hola Car Rentals bookings include Travel Assistance provided by Terrawind, which covers legal assistance in the event of an accident and medical emergencies for up to 5 passengers. Note that this travel assistance benefit does not apply to residents of the United States or Canada. For any roadside situation in Fort Wayne, always prioritise safety first, then contact the Thrifty assistance line using the number on your hire agreement.
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